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Commercial Insurance Customer Service Representative Jobs in Tennessee

Prospect Infosys Inc

Health Insurance CSR

Nashville, TN

$20 - $23/hr

Minimum of four (4) years of front-facing customer services experience, preferably in healthcare, public health, health insurance, or health administration setting. * Experience working in a health ...

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Commercial Insurance Customer Service Representative information

See Tennessee salary details

$21.8K

$49.6K

$69.4K

How much do commercial insurance customer service representative jobs pay per year?

As of Aug 29, 2026, the average yearly pay for commercial insurance customer service representative in Tennessee is $49,591.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,400.00 and $54,900.00 per year, depending on experience, location, and employer.

What is a commercial insurance customer service representative?

A commercial insurance customer service representative works in the commercial unit of an insurance provider. In this position, you assist business customers with policy quotes, needs analysis, insurance applications, and coverage renewals. You are the primary contact for current clients and potential customers who have questions or concerns about insurance policies offered by your company. Other job duties may include processing audits and loss-runs, which document all claims activity on an account.

What does a commercial insurance customer service representative do?

A Commercial Insurance Customer Service Representative assists business clients with their insurance policies, including answering questions, processing policy changes, and handling claims or billing issues. They serve as the primary point of contact between the insurance agency and commercial clients, ensuring that customers receive prompt and accurate information. Their responsibilities also include reviewing coverage options, providing quotes, and helping clients understand their insurance needs. Strong communication and organizational skills are essential in this role.

What are the key skills and qualifications needed to thrive as a commercial insurance customer service representative?

To thrive as a Commercial Insurance Customer Service Representative, you need a solid understanding of commercial insurance products, policy processing, and customer account management, typically supported by a high school diploma or higher and relevant insurance licenses. Proficiency with agency management software (such as Applied Epic or AMS360), quoting systems, and Microsoft Office is commonly required. Exceptional communication, problem-solving, and organizational skills help build strong client relationships and efficiently resolve inquiries. These skills and qualifications are crucial for delivering accurate service, ensuring client satisfaction, and maintaining compliance in a regulated industry.

What are some common challenges faced by commercial insurance customer service representatives, and how can they be effectively managed?

Commercial Insurance Customer Service Representatives often encounter challenges such as handling complex policy inquiries, managing high volumes of client requests, and staying updated on evolving insurance products and regulations. Effectively managing these challenges involves strong organizational skills, proactive communication, and ongoing training to remain knowledgeable about industry changes. Building strong relationships with underwriters, agents, and clients also helps streamline issue resolution and improve customer satisfaction.

What is the difference between Commercial Insurance Customer Service Representative vs Insurance Claims Adjuster?

AspectCommercial Insurance Customer Service RepresentativeInsurance Claims Adjuster
CredentialsHigh school diploma or equivalent; insurance licensing may be preferredHigh school diploma; state licensing and certifications often required
Work EnvironmentOffice setting, customer service centersField and office work, inspecting damages and interviewing claimants
Employer & Industry UsageInsurance agencies, brokerages, companiesInsurance companies, adjusting firms
Primary FocusAssisting clients, policy inquiries, policy updatesEvaluating claims, determining coverage, settling claims

While both roles are integral to the insurance industry, Commercial Insurance Customer Service Representatives focus on client interactions and policy support, whereas Insurance Claims Adjusters handle claim evaluations and settlements. Understanding these differences helps job seekers identify the right career path within insurance.

More about Commercial Insurance Customer Service Representative jobs

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For Commercial Insurance Customer Service Representative jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Commercial Insurance Customer Service Representative jobs in Tennessee look for?

The top searched job categories for Commercial Insurance Customer Service Representative jobs in Tennessee are:

What are popular job titles related to Commercial Insurance Customer Service Representative jobs in TN?

For Commercial Insurance Customer Service Representative jobs in TN, the most frequently searched job titles are:

Commercial Insurance Customer Service Representative jobs near you
Infographic showing various Commercial Insurance Customer Service Representative job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $49,591 per year, or $23.8 per hour.

Insurance Customer Service Representative

Knoxville, TN • On-site

21st Mortgage Corporation
Finance and Insurance • 501 - 1,000 employees

9.2

Company rating: 9.2 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

Great coworkers

Good employer

Respectful managers

Learn more about 21st Mortgage Corporationexternal

$38K - $52K/yr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Insurance Processing Representative

Answer inbound phone calls from customers, insurance companies or other departments. Process policies daily from Insurance New Loans Queue. Monitor and process requests in Titan Estimates queue to prepare insurance estimates and quote documents for other departments. Contact customers via phone for Welcome Calls. Assist insurance agents in the Sales Queue by calling customers. Process website quote requests for loan customers through website quote queue.

Must have ability to communicate effectively both oral and written. Must have ability to multi-task in a fast paced work environment. Must have demonstrated ability to organize and manage time effectively. Prefer to have call center / phone experience or equal customer service experience from other industries. Minimum 2 year degree preferred but not required.

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