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Commercial Lines Customer Service Representative Jobs

General Placement Service

Commercial Lines CSR

Washington, PA · Hybrid

$41K - $56K/yr

Commercial Lines Customer Service Representative (CSR) Location: Washington, PA Company: General Placement Service General Placement Service is working with a respected independent insurance agency ...

The Misch Group

Commercial Lines CSR

Athens, AL · Remote

The Commercial Lines CSR will respond to client calls about policy and coverage questions and consult with clients on policy changes and risk management concerns. This position will be responsible ...

ALKEME Insurance

CSR - Commercial Lines

Omaha, NE

Commercial Lines Customer Service Representative (CSR) Job Title: Commercial Lines Customer Service Representative Location: Omaha, NE 68137 Reports to: Executive Vice President -or- Agency Leader ...

The Misch Group

Commercial Lines CSR Semi-Remote

Wadsworth, OH · On-site +1

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Commercial Lines CSR provides complete support for our Commercial Lines Department with expertise in Property & Casualty Insurance and do their part of ensuring high client retention for the ...

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Commercial Lines Customer Service Representative information

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How much do commercial lines customer service representative jobs pay per year?

As of Aug 12, 2026, the average yearly pay for commercial lines customer service representative in the United States is $54,639.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,500.00 and $60,500.00 per year, depending on experience, location, and employer.

What is the difference between Commercial Lines Customer Service Representative vs Insurance Sales Agent?

AspectCommercial Lines Customer Service RepresentativeInsurance Sales Agent
CredentialsLicenses vary by state, typically including property and casualty licensesSame licenses required, including property and casualty licenses
Work EnvironmentOffice setting, interacting with clients and underwritersOffice or field, meeting clients and prospects
Employer & Industry UsageInsurance companies, brokers, agenciesInsurance agencies, independent agents, brokers
Search & Comparison IntentCustomer service, policy management, client supportSales, client acquisition, policy selling

Both roles require similar licensing and work in insurance environments, but a Commercial Lines Customer Service Representative focuses on supporting existing clients and managing policies, while an Insurance Sales Agent emphasizes acquiring new clients and selling policies.

What are the key skills and qualifications needed to thrive as a commercial lines customer service representative, and why are they important?

To thrive as a Commercial Lines Customer Service Representative, you need a solid understanding of commercial insurance products, policy management, and typically a state insurance license. Experience with agency management systems (like Applied Epic or AMS360), CRM software, and document management tools is often required. Outstanding interpersonal skills, attention to detail, and the ability to multitask effectively help you excel in client interactions and problem-solving. These skills and qualifications ensure accurate policy servicing, regulatory compliance, and high levels of client satisfaction in a competitive insurance environment.

What is a commercial lines customer service representative?

A Commercial Lines Customer Service Representative is a professional who assists business clients with their commercial insurance policies. Their responsibilities include answering questions about coverage, processing policy changes, handling renewals, and resolving billing or claims issues. They serve as the primary point of contact between insurance providers and commercial clients, ensuring clients’ needs are met efficiently and accurately. This role requires strong communication skills, attention to detail, and a solid understanding of commercial insurance products.

How does a commercial lines customer service representative typically collaborate with underwriters and agents to resolve client issues?

As a Commercial Lines Customer Service Representative, you will frequently work alongside underwriters and insurance agents to address client questions, process policy changes, and resolve coverage concerns. Collaboration involves gathering necessary documentation from clients, clarifying underwriting requirements, and ensuring all parties are informed about policy updates. Strong communication skills and attention to detail are essential, as you'll often act as the liaison between clients and the insurance company to facilitate smooth policy servicing and problem resolution.
More about Commercial Lines Customer Service Representative jobs
What states have the most Commercial Lines Customer Service Representative jobs? States with the most job openings for Commercial Lines Customer Service Representative jobs include:
What job categories do people searching Commercial Lines Customer Service Representative jobs look for? The top searched job categories for Commercial Lines Customer Service Representative jobs are:
Commercial Lines Customer Service Representative jobs near you
Infographic showing various Commercial Lines Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $54,639 per year, or $26.3 per hour.

Commercial Lines CSR

General Placement Service

Washington, PA • Hybrid

$41K - $56K/yr

Full-time

Re-posted 27 days ago

Job description

Job Description: Commercial Lines Customer Service Representative (CSR)
Location: Washington, PA
Company: General Placement Service
General Placement Service is working with a respected independent insurance agency in Washington, PA, to find a Commercial Lines Customer Service Representative (CSR). This full-time, hybrid role is ideal for someone who enjoys working with clients, values accuracy and organization, and has a strong background in commercial property and casualty insurance.
Key Responsibilities:
  • Manage the day-to-day servicing of commercial lines accounts, including policy changes, certificates of insurance, billing questions, and renewals
  • Serve as a reliable point of contact for clients and insurance carriers
  • Ensure accurate and timely documentation in the agency’s management system
  • Assist producers and account managers in marketing new and renewal business
  • Help resolve client inquiries and issues efficiently and professionally
  • Maintain a high level of attention to detail and customer service
Qualifications:
  • At least 2 years of experience in commercial lines insurance
  • Active PA Property & Casualty license
  • Strong communication and interpersonal skills
  • Experience with Applied Epic is preferred
  • Ability to work independently and in a collaborative team environment