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Commercial Lines Customer Service Representative Jobs

The Misch Group

Commercial Lines CSR

Athens, AL

The Commercial Lines CSR will respond to client calls about policy and coverage questions and consult with clients on policy changes and risk management concerns. This position will be responsible ...

JL Connects

Customer Service Representative

Troy, MI · On-site

$14.50 - $19.75/hr

COMMERCIAL LINES CUSTOMER SERVICE REPRESENTATIVE - Hybrid Role - 50% remote Our client, mid-sized independent insurance agency in Oakland County, MI, is searching for an experienced Commercial Lines ...

The Jonus Group

Personal LInes CSR

Girard, OH · On-site

$40K - $50K/yr

Personal Lines / Commercial Lines Customer Service Representatives Job Summary Seeking dedicated and experienced professionals to join a team as Personal Lines / Commercial Lines Producers and ...

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Commercial Lines Customer Service Representative information

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$24K

$54.6K

$76.5K

How much do commercial lines customer service representative jobs pay per year?

As of Aug 25, 2026, the average yearly pay for commercial lines customer service representative in the United States is $54,639.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,500.00 and $60,500.00 per year, depending on experience, location, and employer.

What is a commercial lines customer service representative?

A Commercial Lines Customer Service Representative is a professional who assists business clients with their commercial insurance policies. Their responsibilities include answering questions about coverage, processing policy changes, handling renewals, and resolving billing or claims issues. They serve as the primary point of contact between insurance providers and commercial clients, ensuring clients’ needs are met efficiently and accurately. This role requires strong communication skills, attention to detail, and a solid understanding of commercial insurance products.

How does a commercial lines customer service representative typically collaborate with underwriters and agents to resolve client issues?

As a Commercial Lines Customer Service Representative, you will frequently work alongside underwriters and insurance agents to address client questions, process policy changes, and resolve coverage concerns. Collaboration involves gathering necessary documentation from clients, clarifying underwriting requirements, and ensuring all parties are informed about policy updates. Strong communication skills and attention to detail are essential, as you'll often act as the liaison between clients and the insurance company to facilitate smooth policy servicing and problem resolution.

What are the key skills and qualifications needed to thrive as a commercial lines customer service representative, and why are they important?

To thrive as a Commercial Lines Customer Service Representative, you need a solid understanding of commercial insurance products, policy management, and typically a state insurance license. Experience with agency management systems (like Applied Epic or AMS360), CRM software, and document management tools is often required. Outstanding interpersonal skills, attention to detail, and the ability to multitask effectively help you excel in client interactions and problem-solving. These skills and qualifications ensure accurate policy servicing, regulatory compliance, and high levels of client satisfaction in a competitive insurance environment.

What is the difference between Commercial Lines Customer Service Representative vs Insurance Sales Agent?

AspectCommercial Lines Customer Service RepresentativeInsurance Sales Agent
CredentialsLicenses vary by state, typically including property and casualty licensesSame licenses required, including property and casualty licenses
Work EnvironmentOffice setting, interacting with clients and underwritersOffice or field, meeting clients and prospects
Employer & Industry UsageInsurance companies, brokers, agenciesInsurance agencies, independent agents, brokers
Search & Comparison IntentCustomer service, policy management, client supportSales, client acquisition, policy selling

Both roles require similar licensing and work in insurance environments, but a Commercial Lines Customer Service Representative focuses on supporting existing clients and managing policies, while an Insurance Sales Agent emphasizes acquiring new clients and selling policies.

More about Commercial Lines Customer Service Representative jobs

What states have the most Commercial Lines Customer Service Representative jobs?

States with the most job openings for Commercial Lines Customer Service Representative jobs include:

What job categories do people searching Commercial Lines Customer Service Representative jobs look for?

The top searched job categories for Commercial Lines Customer Service Representative jobs are:

Commercial Lines Customer Service Representative jobs near you
Infographic showing various Commercial Lines Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $54,639 per year, or $26.3 per hour.

Commercial Lines CSR

The Misch Group

Athens, AL

Full-time

Re-posted 15 days ago

Job description

Description
Independent insurance broker is seeking a Commercial Lines CSR to service and manage a book of commercial lines accounts. The Commercial Lines CSR will respond to client calls about policy and coverage questions and consult with clients on policy changes and risk management concerns. This position will be responsible for providing timely and professional day-to-day client service working closely with the assigned Producer. 

Key Responsibilities
  • Account Management from A-Z.
  • Holistic and consultative approach to customer service.
  • Working knowledge of Property and Casualty accounts
  • Research and compile answers to client policy and coverage questions
  • Ability to market/quote new business and account renewals obtaining competitive coverage/cost ratios for the client.
  • Experience with multiple carrier underwriters and online rating portals
  • Identify, compile and manage information regarding account renewals.


Skills, Knowledge and Expertise
  • Min of 2 years of insurance industry experience related to servicing small to medium commercial accounts
  • Property and Casualty license
  • Experience with EPIC preferred
  • CIC, CPCU, or other insurance designations are desirable but not required.
  • Knowledge of Insurance and/or Brokerage business
  • Technical knowledge of product area or industry
  • Ability to provide consultation and expert advice to management on risk management issues.
  • Knowledge of computer software packages, including Microsoft Office (Word, Excel, Outlook, Teams)
  • Professional verbal and written communication skills