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Commercial Lines Customer Service Representative Jobs

JOSEPH H TYSON & CO

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Commercial lines CSR

Upper Providence, PA · On-site

$750 - $1.5K/wk

The Commercial Lines Customer Service Representative (CSR) plays a key role within a small team, reporting directly to the Operations Manager. This position focuses on delivering exceptional customer ...

The Jonus Group

Personal LInes CSR

Girard, OH · On-site

$40K - $50K/yr

Personal Lines / Commercial Lines Customer Service Representatives Job Summary Seeking dedicated and experienced professionals to join a team as Personal Lines / Commercial Lines Producers and ...

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Commercial Lines Customer Service Representative information

See salary details

$24K

$54.6K

$76.5K

How much do commercial lines customer service representative jobs pay per year?

As of Aug 23, 2026, the average yearly pay for commercial lines customer service representative in the United States is $54,639.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,500.00 and $60,500.00 per year, depending on experience, location, and employer.

What is a commercial lines customer service representative?

A Commercial Lines Customer Service Representative is a professional who assists business clients with their commercial insurance policies. Their responsibilities include answering questions about coverage, processing policy changes, handling renewals, and resolving billing or claims issues. They serve as the primary point of contact between insurance providers and commercial clients, ensuring clients’ needs are met efficiently and accurately. This role requires strong communication skills, attention to detail, and a solid understanding of commercial insurance products.

How does a commercial lines customer service representative typically collaborate with underwriters and agents to resolve client issues?

As a Commercial Lines Customer Service Representative, you will frequently work alongside underwriters and insurance agents to address client questions, process policy changes, and resolve coverage concerns. Collaboration involves gathering necessary documentation from clients, clarifying underwriting requirements, and ensuring all parties are informed about policy updates. Strong communication skills and attention to detail are essential, as you'll often act as the liaison between clients and the insurance company to facilitate smooth policy servicing and problem resolution.

What are the key skills and qualifications needed to thrive as a commercial lines customer service representative, and why are they important?

To thrive as a Commercial Lines Customer Service Representative, you need a solid understanding of commercial insurance products, policy management, and typically a state insurance license. Experience with agency management systems (like Applied Epic or AMS360), CRM software, and document management tools is often required. Outstanding interpersonal skills, attention to detail, and the ability to multitask effectively help you excel in client interactions and problem-solving. These skills and qualifications ensure accurate policy servicing, regulatory compliance, and high levels of client satisfaction in a competitive insurance environment.

What is the difference between Commercial Lines Customer Service Representative vs Insurance Sales Agent?

AspectCommercial Lines Customer Service RepresentativeInsurance Sales Agent
CredentialsLicenses vary by state, typically including property and casualty licensesSame licenses required, including property and casualty licenses
Work EnvironmentOffice setting, interacting with clients and underwritersOffice or field, meeting clients and prospects
Employer & Industry UsageInsurance companies, brokers, agenciesInsurance agencies, independent agents, brokers
Search & Comparison IntentCustomer service, policy management, client supportSales, client acquisition, policy selling

Both roles require similar licensing and work in insurance environments, but a Commercial Lines Customer Service Representative focuses on supporting existing clients and managing policies, while an Insurance Sales Agent emphasizes acquiring new clients and selling policies.

More about Commercial Lines Customer Service Representative jobs

What states have the most Commercial Lines Customer Service Representative jobs?

States with the most job openings for Commercial Lines Customer Service Representative jobs include:

What job categories do people searching Commercial Lines Customer Service Representative jobs look for?

The top searched job categories for Commercial Lines Customer Service Representative jobs are:

Commercial Lines Customer Service Representative jobs near you
Infographic showing various Commercial Lines Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $54,639 per year, or $26.3 per hour.

Commercial lines CSR

JOSEPH H TYSON & CO

Upper Providence, PA • On-site

$750 - $1.5K/wk

Part-time

Re-posted 2 days ago

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Job description

The Commercial Lines Customer Service Representative (CSR) plays a key role within a small team, reporting directly to the Operations Manager. This position focuses on delivering exceptional customer support, handling policy processing, preparing quotes, and maintaining clear communication with clients. The role requires proficiency with specialized insurance software and offers opportunities for professional growth through training and advancement within the company.

Responsibilities

  • Provide responsive customer support for commercial insurance clients
  • Process and maintain insurance policies accurately and timely
  • Prepare insurance quotes tailored to client needs
  • Communicate effectively with clients regarding policy and billing inquiries
  • Support billing operations and resolve related issues

Preferred Qualifications

  • 3+ years of experience in insurance customer service
  • High school diploma or equivalent
  • Possession of a Property & Casualty (P&C) license
  • Strong knowledge of commercial insurance products and processes