ZipRecruiter

Log In

1

Commercial Lines Customer Service Representative Jobs

The Misch Group

Commercial Lines CSR

Mansfield, OH

$55K - $60K/yr

The Commercial Lines CSR provides complete support for our Commercial Lines Department with expertise in Property & Casualty Insurance and do their part of ensuring high client retention for the ...

The Misch Group

Commercial Lines CSR

Athens, AL · Remote

The Commercial Lines CSR will respond to client calls about policy and coverage questions and consult with clients on policy changes and risk management concerns. This position will be responsible ...

The Jonus Group

Personal LInes CSR

Girard, OH · On-site

$40K - $50K/yr

Personal Lines / Commercial Lines Customer Service Representatives Job Summary Seeking dedicated and experienced professionals to join a team as Personal Lines / Commercial Lines Producers and ...

next page

Showing results 1-20

All JobsCommercial Lines Customer Service Representative Jobs

Commercial Lines Customer Service Representative information

See salary details

$24K

$54.6K

$76.5K

How much do commercial lines customer service representative jobs pay per year?

As of Aug 10, 2026, the average yearly pay for commercial lines customer service representative in the United States is $54,639.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,500.00 and $60,500.00 per year, depending on experience, location, and employer.

What is the difference between Commercial Lines Customer Service Representative vs Insurance Sales Agent?

AspectCommercial Lines Customer Service RepresentativeInsurance Sales Agent
CredentialsLicenses vary by state, typically including property and casualty licensesSame licenses required, including property and casualty licenses
Work EnvironmentOffice setting, interacting with clients and underwritersOffice or field, meeting clients and prospects
Employer & Industry UsageInsurance companies, brokers, agenciesInsurance agencies, independent agents, brokers
Search & Comparison IntentCustomer service, policy management, client supportSales, client acquisition, policy selling

Both roles require similar licensing and work in insurance environments, but a Commercial Lines Customer Service Representative focuses on supporting existing clients and managing policies, while an Insurance Sales Agent emphasizes acquiring new clients and selling policies.

What are the key skills and qualifications needed to thrive as a commercial lines customer service representative, and why are they important?

To thrive as a Commercial Lines Customer Service Representative, you need a solid understanding of commercial insurance products, policy management, and typically a state insurance license. Experience with agency management systems (like Applied Epic or AMS360), CRM software, and document management tools is often required. Outstanding interpersonal skills, attention to detail, and the ability to multitask effectively help you excel in client interactions and problem-solving. These skills and qualifications ensure accurate policy servicing, regulatory compliance, and high levels of client satisfaction in a competitive insurance environment.

What is a commercial lines customer service representative?

A Commercial Lines Customer Service Representative is a professional who assists business clients with their commercial insurance policies. Their responsibilities include answering questions about coverage, processing policy changes, handling renewals, and resolving billing or claims issues. They serve as the primary point of contact between insurance providers and commercial clients, ensuring clients’ needs are met efficiently and accurately. This role requires strong communication skills, attention to detail, and a solid understanding of commercial insurance products.

How does a commercial lines customer service representative typically collaborate with underwriters and agents to resolve client issues?

As a Commercial Lines Customer Service Representative, you will frequently work alongside underwriters and insurance agents to address client questions, process policy changes, and resolve coverage concerns. Collaboration involves gathering necessary documentation from clients, clarifying underwriting requirements, and ensuring all parties are informed about policy updates. Strong communication skills and attention to detail are essential, as you'll often act as the liaison between clients and the insurance company to facilitate smooth policy servicing and problem resolution.
More about Commercial Lines Customer Service Representative jobs
What states have the most Commercial Lines Customer Service Representative jobs? States with the most job openings for Commercial Lines Customer Service Representative jobs include:
What job categories do people searching Commercial Lines Customer Service Representative jobs look for? The top searched job categories for Commercial Lines Customer Service Representative jobs are:
Commercial Lines Customer Service Representative jobs near you
Infographic showing various Commercial Lines Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $54,639 per year, or $26.3 per hour.

Commercial Lines CSR

The Misch Group

Mansfield, OH

$55K - $60K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

Job description

Description

About Us:


We are a local independent insurance agency. We are growing our Commercial business and are looking for an experienced Commercial Lines CSR to join our team of professionals. We encourage an environment of continuous training to allow for growth in the agency and for our employees. The Commercial Lines CSR provides complete support for our Commercial Lines Department with expertise in Property & Casualty Insurance and do their part of ensuring high client retention for the whole agency. This position requires exposure to all aspects of this department with diverse day-to-day responsibilities.

Key Responsibilities
  • Work with Agency Principal, Producers, and Team Members
  • Acquire new business by identifying opportunities in the local market and cross sell of our current clients.
  • Order policies and issue documentation, certificates, and binders as needed
  • Prepare new business and account renewal submissions for marketing and proposals to obtain competitive coverage/cost ratios for clients
  • Provide exceptional customer service to our clients by developing and maintaining strong, long-term client relationships
  • Understand and promote all products offered using all possible marketing tools

Skills, Knowledge and Expertise
  • P&C license
  • Minimum of 2 years of experience as a Commercial Lines CSR (Preferred)
  • Experience working for an independent insurance agency
  • Experience servicing/quoting/marketing commercial insurance with multiple carriers
  • Must be able to multi-task and handle a heavy workload with minimal supervision
  • Effective communicator (verbal and written)
  • Working knowledge of a paperless system particularly with Applied Systems Epic management system
  • Experience with Microsoft Office and a proficiency in Word and Excel
  • Excellent organizational skills with attention to detail


Benefits
  • Competitive Pay
  • Robust benefits package including health insurance, life insurance, 401k, PTO, dental insurance, vision insurance, etc.