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Commercial Lines Customer Service Representative Jobs

ALKEME

CSR - Commercial Lines

Omaha, NE · On-site

$42K - $57K/yr

Commercial Lines Customer Service Representative (CSR) Job Title: Commercial Lines Customer Service Representative Location: Omaha, NE 68137 Reports to: Executive Vice President -or- Agency Leader ...

ALKEME Insurance

CSR - Commercial Lines

Omaha, NE · On-site

$42K - $57K/yr

Commercial Lines Customer Service Representative (CSR) Job Title: Commercial Lines Customer Service Representative Location: Omaha, NE 68137 Reports to: Executive Vice President -or- Agency Leader ...

JOSEPH H TYSON & CO

Be Seen First

Commercial lines CSR

Upper Providence, PA · On-site

$750 - $1.5K/wk

The Commercial Lines Customer Service Representative (CSR) plays a key role within a small team, reporting directly to the Operations Manager. This position focuses on delivering exceptional customer ...

JL Connects

Customer Service Representative

Troy, MI · On-site

$14.50 - $19.75/hr

COMMERCIAL LINES CUSTOMER SERVICE REPRESENTATIVE - Hybrid Role - 50% remote Our client, mid-sized independent insurance agency in Oakland County, MI, is searching for an experienced Commercial Lines ...

New

The Jonus Group

Personal LInes CSR

Girard, OH · On-site

$40K - $50K/yr

Personal Lines / Commercial Lines Customer Service Representatives Job Summary Seeking dedicated and experienced professionals to join a team as Personal Lines / Commercial Lines Producers and ...

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Commercial Lines Customer Service Representative information

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$24K

$54.6K

$76.5K

How much do commercial lines customer service representative jobs pay per year?

As of Aug 6, 2026, the average yearly pay for commercial lines customer service representative in the United States is $54,639.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,500.00 and $60,500.00 per year, depending on experience, location, and employer.

What is the difference between Commercial Lines Customer Service Representative vs Insurance Sales Agent?

AspectCommercial Lines Customer Service RepresentativeInsurance Sales Agent
CredentialsLicenses vary by state, typically including property and casualty licensesSame licenses required, including property and casualty licenses
Work EnvironmentOffice setting, interacting with clients and underwritersOffice or field, meeting clients and prospects
Employer & Industry UsageInsurance companies, brokers, agenciesInsurance agencies, independent agents, brokers
Search & Comparison IntentCustomer service, policy management, client supportSales, client acquisition, policy selling

Both roles require similar licensing and work in insurance environments, but a Commercial Lines Customer Service Representative focuses on supporting existing clients and managing policies, while an Insurance Sales Agent emphasizes acquiring new clients and selling policies.

What are the key skills and qualifications needed to thrive as a commercial lines customer service representative, and why are they important?

To thrive as a Commercial Lines Customer Service Representative, you need a solid understanding of commercial insurance products, policy management, and typically a state insurance license. Experience with agency management systems (like Applied Epic or AMS360), CRM software, and document management tools is often required. Outstanding interpersonal skills, attention to detail, and the ability to multitask effectively help you excel in client interactions and problem-solving. These skills and qualifications ensure accurate policy servicing, regulatory compliance, and high levels of client satisfaction in a competitive insurance environment.

What is a commercial lines customer service representative?

A Commercial Lines Customer Service Representative is a professional who assists business clients with their commercial insurance policies. Their responsibilities include answering questions about coverage, processing policy changes, handling renewals, and resolving billing or claims issues. They serve as the primary point of contact between insurance providers and commercial clients, ensuring clients’ needs are met efficiently and accurately. This role requires strong communication skills, attention to detail, and a solid understanding of commercial insurance products.

How does a commercial lines customer service representative typically collaborate with underwriters and agents to resolve client issues?

As a Commercial Lines Customer Service Representative, you will frequently work alongside underwriters and insurance agents to address client questions, process policy changes, and resolve coverage concerns. Collaboration involves gathering necessary documentation from clients, clarifying underwriting requirements, and ensuring all parties are informed about policy updates. Strong communication skills and attention to detail are essential, as you'll often act as the liaison between clients and the insurance company to facilitate smooth policy servicing and problem resolution.
More about Commercial Lines Customer Service Representative jobs
What states have the most Commercial Lines Customer Service Representative jobs? States with the most job openings for Commercial Lines Customer Service Representative jobs include:
What job categories do people searching Commercial Lines Customer Service Representative jobs look for? The top searched job categories for Commercial Lines Customer Service Representative jobs are:
Commercial Lines Customer Service Representative jobs near you
Infographic showing various Commercial Lines Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $54,639 per year, or $26.3 per hour.

Commercial Lines Customer Service Representative

gpac

Kaukauna, WI • On-site

$45K - $61K/yr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 14 days ago

Job description

Job Description
Commercial Lines Customer Service Representative (CSR)
In-Office | Kaukauna, Wisconsin
Are you an insurance professional who enjoys helping clients, solving problems, and building relationships? Our client is seeking a Commercial Lines Customer Service Representative (CSR) to join their growing team.
This is an excellent opportunity for someone with Commercial Lines insurance experience who is looking to continue building their career in a supportive, team-oriented environment.
Key Responsibilities
  • Provide exceptional customer service to commercial insurance clients via phone and email
  • Assist clients with policy questions, coverage inquiries, and account servicing needs
  • Process policy changes, endorsements, renewals, and other account updates
  • Maintain accurate documentation and client records within agency management systems
  • Follow up with clients to ensure timely resolution of requests and service issues
  • Collaborate with agency staff and carrier partners to deliver outstanding client support
  • Identify opportunities to enhance the overall client experience
  • Maintain professionalism and strong communication throughout all client interactions
Qualifications
  • Active Property & Casualty License required
  • 1+ years of Commercial Lines insurance experience preferred
  • Strong customer service, communication, and relationship-building skills
  • Ability to manage multiple priorities and work efficiently in a fast-paced environment
  • Proficiency with computer systems and agency management software
  • Strong attention to detail and organizational skills
  • Positive attitude and commitment to delivering exceptional client service
Benefits
  • 401(k) with company match
  • Health benefits
  • Dental and vision insurance
  • Paid time off
  • Flexible scheduling opportunities
  • Ongoing training and professional development
  • Supportive team environment with opportunities for growth

If you're looking for a long-term opportunity with a respected insurance agency and enjoy helping clients navigate their insurance needs, I'd love to connect with you.
For a confidential conversation, contact me:
Angie Overby
531-272-8936
Angie.Overby@gogpac.com
All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations. GPAC (Growing People and Companies) is an award-winning search firm specializing in placing quality professionals within multiple industries across the United States since 1990. We are extremely competitive, client-focused and realize that our value is in our ability to deliver the right solutions at the right time.
GPAC logo

About GPAC

Sourced by ZipRecruiter

GPAC (Growing People and Companies) is an award-winning search firm specializing in placing quality professionals within multiple industries across the United States since 1990. We are extremely competitive, client-focused and realize that our value is in our ability to deliver the right solutions at the right time.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Sioux Falls, SD, US

Year founded

1990

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