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Insurance Agency Csr Jobs (NOW HIRING)

GEICO

Agency CSR

Morristown, NJ

$30K - $45K/yr

The insurance industry is an exciting world to be a part of. If you are looking for a positive ... of an Customer Service Representative at the agency. * Maintain an upbeat, positive and ...

GEICO

Agency CSR

Morristown, NJ · On-site

$30K - $45K/yr

The insurance industry is an exciting world to be a part of. If you are looking for a positive ... of an Customer Service Representative at the agency. * Maintain an upbeat, positive and ...

gpac

CSR Commercial Insurance

Signal Hill, CA

$55K - $65K/yr

Customer Service Representative - Insurance Agency About the Opportunity We are seeking a dependable and customer-focused Customer Service Representative to join a growing independent insurance ...

ROCKY MOUNTAIN INSURANCE

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INSURANCE CUSTOMER SERVICES REPRESENTATIVE

Butte, MT · On-site

$30K - $40K/yr

We are looking for a friendly, dependable, and organized Customer Service representative to join our insurance agency team. Responsibilities: Assist customers/producers with insurance related service ...

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Insurance Agency Csr information

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$26K

$48.4K

$73K

How much do insurance agency csr jobs pay per year?

As of May 31, 2026, the average yearly pay for insurance agency csr in the United States is $48,409.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $55,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Insurance Agency CSR, and why are they important?

To thrive as an Insurance Agency Customer Service Representative (CSR), you need a solid understanding of insurance products, attention to detail, and often a relevant state insurance license. Familiarity with agency management software, CRM systems, and quoting tools is typically required. Outstanding interpersonal skills, patience, and problem-solving abilities help CSRs excel in handling client needs and resolving concerns. These competencies ensure efficient client service, regulatory compliance, and strong customer relationships essential for agency success.

What are the most common challenges faced by Insurance Agency CSRs, and how can they be managed effectively?

Insurance Agency CSRs often face the challenge of balancing high volumes of client inquiries with administrative tasks, such as processing policy changes or claims. Managing time efficiently and prioritizing urgent customer needs are key to success in this role. Building strong product knowledge and staying organized can help CSRs resolve issues quickly and provide excellent customer service. Additionally, effective communication with agents and underwriters is essential for ensuring accurate information and smooth policy processing.

What are Insurance Agency CSRs?

Insurance Agency CSRs, or Customer Service Representatives, are professionals who work in insurance agencies to assist clients with their insurance needs. They handle customer inquiries, process policy changes, provide quotes, and resolve billing or coverage questions. CSRs play a key role in maintaining client relationships and ensuring customer satisfaction by providing accurate information and prompt service. They often act as the main point of contact between the insurance agency and its customers.

What is the difference between Insurance Agency Csr vs Insurance Agent?

AspectInsurance Agency CsrInsurance Agent
CredentialsMay require licensing depending on state, customer service certificationsRequires state licensing and insurance licenses
Work EnvironmentOffice-based, customer service focusField and office-based, sales and client interaction
Primary RoleAssist customers, handle inquiries, process policiesSell insurance policies, advise clients, generate new business

Insurance Agency CSRs primarily focus on customer service and support within an agency, often requiring licensing and certifications similar to insurance agents. While CSRs handle inquiries and policy processing, insurance agents actively sell policies and seek new clients. Both roles are essential in the insurance industry, but their core functions differ in sales versus service focus.

More about Insurance Agency Csr jobs
What cities are hiring for Insurance Agency Csr jobs? Cities with the most Insurance Agency Csr job openings:
What job categories do people searching Insurance Agency Csr jobs look for? The top searched job categories for Insurance Agency Csr jobs are:
Insurance Agency Csr jobs near you
Infographic showing various Insurance Agency Csr job openings in the United States as of May 2026, with employment types broken down into 92% Full Time, and 8% Part Time. Highlights an 100% In-person job distribution, with an average salary of $48,409 per year, or $23.3 per hour.
Agency CSR

Agency CSR

GEICO

Morristown, NJ

$30K - $45K/yr

Full-time

Posted 29 days ago

GEICO rating

8.1

Company rating: 8.1 out of 10

Based on 351 frontline employees who took The Breakroom Quiz

131st of 259 rated insurance

Job description

Job Description
Join the Team for an exciting career as a Full-time Customer Service Representative for GEICO Local Office in MORRIS PLAINS, NJ.
The insurance industry is an exciting world to be a part of. If you are looking for a positive change and want to grow in your career please apply today.
Job Responsibilities
To be a successful insurance sales professional you must be great at:
  • Calling, presenting and referring GEICO Insurance products and services to current customers.
  • Professional phone etiquette
  • Career minded vision
  • Follow through and exceed current and prospective client expectations
  • Multi-tasking skills
  • Setting goals with an action plan
  • Building relationships from a cold start
Job Requirements
Below are a few requirements of an Customer Service Representative at the agency.
  • Maintain an upbeat, positive and enthusiastic attitude daily
  • Willingness to learn and be coach-able
  • A great self-starter
  • Intermediate computer skills
  • Proficient in Microsoft Word, Excel, and various Windows applications
  • Obtain Insurance Licenses for Property & Casualty or Personal Lines for future Growth
  • Service existing customer for All products
Our Successful CSR are great at:
  • Identifying and creating qualified referrals generated from a variety of sources which include walk-ins, phone, and lead databases.
  • Assisting with agency growth which include but not limited to events, mailers, and customer support.
  • Interdependent and Adaptable
  • Great communication skills and problem solving skills
  • Resolving customers complaints and Time Management
Salary Information
Future Opportunity's include Licensed Sales Professional, Management, Supervisor, Team Leads, and Marketing positions.
Job Types: Full-time, Part-time
Pay: $30,000- $45,000 per year
COVID-19 considerations:


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About GEICO

Sourced by ZipRecruiter

GEICO is built on ingenuity, perseverance, innovation, resilience, and hard, honest work. From its humble beginnings in the midst of the Great Depression to its current place as one of the most successful companies in the nation, GEICO represents a quintessential American success story. At GEICO, we love that our associates are proud goal-seekers, and that's why we believe in celebrating their milestones and rewarding their achievements. Throughout the year we reward performance and accomplishments, host programs that recognize personal successes, and acknowledge innovation, service, and leadership.

Industry

Insurance services

Company size

10,000+ Employees

Headquarters location

Chevy Chase, MD, US

Year founded

1936

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