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Insurance Agency Csr Jobs (NOW HIRING)

TrueHeritage Staffing

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Customer Service Representative (Insurance)

North Port, FL · On-site

$22 - $24/hr

TrueHeritage Staffing is seeking a Customer Service Representative (CSR) for a well-established insurance agency in the Lake Suzy area. This is an excellent opportunity for someone who enjoys ...

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CSR - Commercial Insurance

Westlake Village, CA · On-site

$46K - $63K/yr

Customer Service Representative - Insurance Agency About the Opportunity We are seeking a dependable and customer-focused Customer Service Representative to join a growing independent insurance ...

gpac

CSR - Commercial Insurance

Salt Lake City, UT · On-site

$43K - $58K/yr

Customer Service Representative - Insurance Agency About the Opportunity We are seeking a dependable and customer-focused Customer Service Representative to join a growing independent insurance ...

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Insurance Agency Csr information

See salary details

$26K

$48.4K

$73K

How much do insurance agency csr jobs pay per year?

As of Aug 10, 2026, the average yearly pay for insurance agency csr in the United States is $48,409.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $55,000.00 per year, depending on experience, location, and employer.

What are the most common challenges faced by insurance agency CSRs, and how can they be managed effectively?

Insurance Agency CSRs often face the challenge of balancing high volumes of client inquiries with administrative tasks, such as processing policy changes or claims. Managing time efficiently and prioritizing urgent customer needs are key to success in this role. Building strong product knowledge and staying organized can help CSRs resolve issues quickly and provide excellent customer service. Additionally, effective communication with agents and underwriters is essential for ensuring accurate information and smooth policy processing.

What is an insurance agency CSR?

Insurance Agency CSRs, or Customer Service Representatives, are professionals who work in insurance agencies to assist clients with their insurance needs. They handle customer inquiries, process policy changes, provide quotes, and resolve billing or coverage questions. CSRs play a key role in maintaining client relationships and ensuring customer satisfaction by providing accurate information and prompt service. They often act as the main point of contact between the insurance agency and its customers.

What is the difference between Insurance Agency Csr vs Insurance Agent?

AspectInsurance Agency CsrInsurance Agent
CredentialsMay require licensing depending on state, customer service certificationsRequires state licensing and insurance licenses
Work EnvironmentOffice-based, customer service focusField and office-based, sales and client interaction
Primary RoleAssist customers, handle inquiries, process policiesSell insurance policies, advise clients, generate new business

Insurance Agency CSRs primarily focus on customer service and support within an agency, often requiring licensing and certifications similar to insurance agents. While CSRs handle inquiries and policy processing, insurance agents actively sell policies and seek new clients. Both roles are essential in the insurance industry, but their core functions differ in sales versus service focus.

What are the key skills and qualifications needed to thrive as an insurance agency CSR?

To thrive as an Insurance Agency Customer Service Representative (CSR), you need a solid understanding of insurance products, attention to detail, and often a relevant state insurance license. Familiarity with agency management software, CRM systems, and quoting tools is typically required. Outstanding interpersonal skills, patience, and problem-solving abilities help CSRs excel in handling client needs and resolving concerns. These competencies ensure efficient client service, regulatory compliance, and strong customer relationships essential for agency success.
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What cities are hiring for Insurance Agency Csr jobs? Cities with the most Insurance Agency Csr job openings:
What job categories do people searching Insurance Agency Csr jobs look for? The top searched job categories for Insurance Agency Csr jobs are:
Insurance Agency Csr jobs near you
Infographic showing various Insurance Agency Csr job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $48,409 per year, or $23.3 per hour.

Insurance Agency Customer Service Representative

DeNooyer Chevrolet

Colonie, NY • On-site

$18 - $22/hr

Other

Re-posted 26 days ago

Job description

Insurance Agency Customer Service Representative

DeNooyer Direct Insurance Services is seeking a dedicated Insurance Agency Customer Service Representative to join our team in Colonie, NY. Our insurance agency is located inside the DeNooyer Chevrolet dealership. In this role, you will be a point of contact for customers, providing exceptional service and support related to insurance policies. You will assist clients with their inquiries and ensure a smooth and positive experience throughout their interaction with our agency.

The insurance agency hours are Mon-Thur 9:00am -7:00pm; Fri 9:00am - 6:00pm and Sat 9:00am - 5:00pm.

This is a part time position - the candidate must have availability some evenings and rotating Saturdays. Schedule to be determined.

Responsibilities
  • Respond promptly and professionally to customer inquiries via phone, email, and in-person, and directing to the assigned agent if necessary.
  • Maintain accurate and up-to-date customer records and documentation.
  • Collaborate with the insurance carriers and internal teams (both agency staff and dealership sales and office personnel) to resolve issues and provide solutions for mutual customers.
  • Support administrative tasks related to customer service operations such as gathering information for policy changes, payment processing and filing.
Requirements
  • High school diploma or equivalent; additional education or certifications in insurance is a plus.
  • Previous customer service experience, preferably within the insurance or automotive industry.
  • Strong communication and interpersonal skills.
  • Ability to multitask and manage time efficiently in a fast-paced environment.
  • Proficiency with computer systems and customer management software.
  • Detail-oriented with excellent problem-solving abilities.
Benefits
  • Competitive hourly wage of $18.00 - $22.00, paid weekly.
  • Opportunities for professional growth and development.
  • Supportive and friendly work environment.
About the Company

DeNooyer Chevrolet is a trusted name in the automotive industry, dedicated to delivering exceptional service and quality vehicles to our customers. With a strong commitment to integrity and customer satisfaction, we foster a collaborative and dynamic workplace where employees can thrive and grow. Join us in our mission to provide outstanding automotive and insurance services to the Colonie, NY community.

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