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Insurance Agency Csr Jobs (NOW HIRING)

SOPHOLI INC

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Customer Service Representative - Insurance Agency

Simi Valley, CA · On-site

$41K - $56K/yr

Job Summary We are seeking a friendly, organized, and customer-focused Customer Service Representative to join our insurance agency. In this role, you will be the primary point of contact for our ...

Schizzano Insurance Agency Inc

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Insurance Customer Service Representative

Hicksville, NY · On-site

$25 - $30/hr

Pleasant Insurance Agency, located in Hicksville, NY, is seeking a Commercial Lines Insurance Customer Service Representative to join a small team. This role focuses on handling a variety of ...

Gene Hufford Agency, Inc

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Insurance Licensed Customer Service Representative (CSR)

Rapid City, SD · On-site

$55K - $75K/yr

Gene Hufford Agency, Inc. Since 1989 Job Type: Full-Time Licensed Insurance Customer Service Representative (CSR) Job Summary Gene Hufford Agency, Inc. is seeking a sharp, dependable, and personable ...

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Hoch Insurance Agency Inc

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Insurance Customer Service Representative

Leo, IN · On-site

$11 - $21/hr

Insurance Customer Service Representative Seeking to add an exceptional Customer Service ... Change payment plans or take payments on direct/agency billed policies. * Accurately collect and ...

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Insurance Agency Csr information

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$26K

$48.4K

$73K

How much do insurance agency csr jobs pay per year?

As of Aug 30, 2026, the average yearly pay for insurance agency csr in the United States is $48,409.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $55,000.00 per year, depending on experience, location, and employer.

What is an insurance agency CSR?

Insurance Agency CSRs, or Customer Service Representatives, are professionals who work in insurance agencies to assist clients with their insurance needs. They handle customer inquiries, process policy changes, provide quotes, and resolve billing or coverage questions. CSRs play a key role in maintaining client relationships and ensuring customer satisfaction by providing accurate information and prompt service. They often act as the main point of contact between the insurance agency and its customers.

What are the key skills and qualifications needed to thrive as an insurance agency CSR?

To thrive as an Insurance Agency Customer Service Representative (CSR), you need a solid understanding of insurance products, attention to detail, and often a relevant state insurance license. Familiarity with agency management software, CRM systems, and quoting tools is typically required. Outstanding interpersonal skills, patience, and problem-solving abilities help CSRs excel in handling client needs and resolving concerns. These competencies ensure efficient client service, regulatory compliance, and strong customer relationships essential for agency success.

What are the most common challenges faced by insurance agency CSRs, and how can they be managed effectively?

Insurance Agency CSRs often face the challenge of balancing high volumes of client inquiries with administrative tasks, such as processing policy changes or claims. Managing time efficiently and prioritizing urgent customer needs are key to success in this role. Building strong product knowledge and staying organized can help CSRs resolve issues quickly and provide excellent customer service. Additionally, effective communication with agents and underwriters is essential for ensuring accurate information and smooth policy processing.

What is the difference between Insurance Agency Csr vs Insurance Agent?

AspectInsurance Agency CsrInsurance Agent
CredentialsMay require licensing depending on state, customer service certificationsRequires state licensing and insurance licenses
Work EnvironmentOffice-based, customer service focusField and office-based, sales and client interaction
Primary RoleAssist customers, handle inquiries, process policiesSell insurance policies, advise clients, generate new business

Insurance Agency CSRs primarily focus on customer service and support within an agency, often requiring licensing and certifications similar to insurance agents. While CSRs handle inquiries and policy processing, insurance agents actively sell policies and seek new clients. Both roles are essential in the insurance industry, but their core functions differ in sales versus service focus.

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What job categories do people searching Insurance Agency Csr jobs look for?

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Insurance Agency Csr jobs near you
Infographic showing various Insurance Agency Csr job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 20% Part Time, and 6% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $48,409 per year, or $23.3 per hour.

Insurance Agency Customer Service Rep

Edwardsville, IL • On-site

Paula Simmons Country Financial
See more jobs at Paula Simmons Country Financialexternal

$40K - $60K/yr

Full-time

Retirement, PTO

Re-posted 14 days ago

Job description

Since launching from scratch in 2002, Paula Simmons COUNTRY Financial has grown to serve over 1,600 households with a reputation for excellence, integrity, and precision. We take pride in doing things right the first time and providing personalized insurance solutions with care and expertise. Our small, close-knit team operates like family. Each person plays a critical role, and every contribution is valued. Led by a Hall of Fame agent with a 24-year streak of top honors, our office is a place where high standards meet genuine heart.

We are seeking a dedicated Insurance Customer Service Representative to join our team. This role involves direct client interaction, policy servicing, and supporting office operations with precision and care. Its ideal for someone who wants meaningful work in a respectful, well-run office where their efforts truly matter.

  • Base salary of $40,000 to $60,000 per year, based on experience
  • Performance bonuses
  • Retirement plan
  • Monday through Friday schedule
  • Career growth and training under a nationally recognized agent

If you're looking for a place to belong, contribute, and grow. Apply today!


Benefits

Annual Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

Evenings Off


Responsibilities
  • Optimize insurance policies to enhance customer retention
  • Answer incoming calls and assist clients with questions and service needs
  • Process policy changes across auto, home, life, commercial, and financial lines
  • Handle billing inquiries, payments, and late payment follow-up
  • Maintain office organization, including filing, printing, and light cleaning
  • Learn and use multiple software programs accurately and efficiently

Requirements
  • Friendly, clear communicator who can stay calm under pressure
  • Patient and empathetic, yet confident when handling collections or difficult conversations
  • Dependable, consistent, and detail-oriented
  • Willing to learn and grow into more advanced roles
  • Comfortable with technology and administrative tasks
  • Positive attitude and professional demeanor
  • Insurance Agency Experience a plus