ZipRecruiter

Log In

1

Insurance Agency Csr Jobs (NOW HIRING)

Randahl Agency

CSR / Producer

Birmingham, MI

$50K - $75K/yr

Metro Detroit Meemic/AAA insurance agency has a position available for a customer service agent ... R/producer. Experience with the Guidewire system is a definite plus. Previous employment as a ...

Ellwood Insurance

Be Seen First

Insurance Customer Service Representative

Port Saint Lucie, FL · On-site

$19 - $22/hr

Established Insurance Agency looking to hire a full time Customer Service Representative for a busy insurance agency. Licensed 440 or 220 Property & Casualty insurance license required. Prior ...

Eagle Rock Insurance Agency

Insurance CSR/Producer

Berkley, MI · On-site

$36K - $50K/yr

Eagle Rock Insurance Agency is growing, and ready to add a new Insurance Customer Service Representative to our team! We pride ourselves on our excellent culture, and we are seeking someone who wants ...

next page

Showing results 1-20

All JobsInsurance Agency Csr Jobs

Insurance Agency Csr information

See salary details

$26K

$48.4K

$73K

How much do insurance agency csr jobs pay per year?

As of Jul 21, 2026, the average yearly pay for insurance agency csr in the United States is $48,409.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $55,000.00 per year, depending on experience, location, and employer.

What are the most common challenges faced by Insurance Agency CSRs, and how can they be managed effectively?

Insurance Agency CSRs often face the challenge of balancing high volumes of client inquiries with administrative tasks, such as processing policy changes or claims. Managing time efficiently and prioritizing urgent customer needs are key to success in this role. Building strong product knowledge and staying organized can help CSRs resolve issues quickly and provide excellent customer service. Additionally, effective communication with agents and underwriters is essential for ensuring accurate information and smooth policy processing.

What are Insurance Agency CSRs?

Insurance Agency CSRs, or Customer Service Representatives, are professionals who work in insurance agencies to assist clients with their insurance needs. They handle customer inquiries, process policy changes, provide quotes, and resolve billing or coverage questions. CSRs play a key role in maintaining client relationships and ensuring customer satisfaction by providing accurate information and prompt service. They often act as the main point of contact between the insurance agency and its customers.

What is the difference between Insurance Agency Csr vs Insurance Agent?

AspectInsurance Agency CsrInsurance Agent
CredentialsMay require licensing depending on state, customer service certificationsRequires state licensing and insurance licenses
Work EnvironmentOffice-based, customer service focusField and office-based, sales and client interaction
Primary RoleAssist customers, handle inquiries, process policiesSell insurance policies, advise clients, generate new business

Insurance Agency CSRs primarily focus on customer service and support within an agency, often requiring licensing and certifications similar to insurance agents. While CSRs handle inquiries and policy processing, insurance agents actively sell policies and seek new clients. Both roles are essential in the insurance industry, but their core functions differ in sales versus service focus.

What are the key skills and qualifications needed to thrive as an Insurance Agency CSR, and why are they important?

To thrive as an Insurance Agency Customer Service Representative (CSR), you need a solid understanding of insurance products, attention to detail, and often a relevant state insurance license. Familiarity with agency management software, CRM systems, and quoting tools is typically required. Outstanding interpersonal skills, patience, and problem-solving abilities help CSRs excel in handling client needs and resolving concerns. These competencies ensure efficient client service, regulatory compliance, and strong customer relationships essential for agency success.
More about Insurance Agency Csr jobs
What cities are hiring for Insurance Agency Csr jobs? Cities with the most Insurance Agency Csr job openings:
What job categories do people searching Insurance Agency Csr jobs look for? The top searched job categories for Insurance Agency Csr jobs are:
Insurance Agency Csr jobs near you
Infographic showing various Insurance Agency Csr job openings in the United States as of July 2026, with employment types broken down into 95% Full Time, and 5% Part Time. Highlights an 100% In-person job distribution, with an average salary of $48,409 per year, or $23.3 per hour.

Customer Service Representative(Insurance)

Qodoro Global LLC

Sterling Heights, MI • On-site

$15 - $20.25/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 24 days ago

Job description

Position: Customer Service Representative
Location: Sterling Heights, MI (Partially Remote)
Employment Type: Full-Time / Direct Hire
About the Company

Our client is an insurance agency specializing in property and casualty insurance products. This role offers the opportunity to work closely with the owner of the firm in a supportive and professional environment.

Qualifications / Requirements

  • Upbeat, positive, and enthusiastic attitude
  • Ability to multi-task, follow through, and follow up
  • Great customer service skills with outstanding verbal communication
  • Ability to tactfully handle stressful and difficult situations
  • Team player with a can-do attitude

Responsibilities

  • Process customer policy change requests
  • Respond to inquiries, service requests, and sales requests within specified timeframes
  • Write and service policies in the Guidewire system
  • Perform policy reviews to correct issues and optimize coverage options based on client needs
  • Meet with clients in person
  • Cross-selling and client retention tasks
  • Assist with marketing and lead follow-up
  • Organize documentation received from clients and carriers in the agency CRM system

Why This is a Great Opportunity

  • Paid Time Off (PTO)
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Tuition Reimbursement
  • Retirement Plan