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Remote Optical Customer Service Jobs (NOW HIRING)

EssilorLuxottica SA

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Remote Optical Customer Service information

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How much do remote optical customer service jobs pay per hour?

As of Jul 10, 2026, the average hourly pay for remote optical customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Remote Optical Customer Service vs Remote Optical Sales Representative?

AspectRemote Optical Customer ServiceRemote Optical Sales Representative
Required CredentialsCustomer service experience, basic optical knowledgeOptical industry knowledge, sales skills, certifications
Work EnvironmentCustomer support, troubleshooting, order processingClient engagement, product promotion, sales negotiations
Employer & Industry UsageOptical retailers, labs, healthcare providersOptical retailers, eyewear brands, distributors
Search & Comparison IntentCustomer support roles in optical industrySales roles in optical industry

Remote Optical Customer Service focuses on assisting customers with inquiries, troubleshooting, and order management, requiring strong communication skills. In contrast, Remote Optical Sales Representatives actively promote products and close sales, often needing sales certifications and industry knowledge. Both roles serve the optical industry but differ in their primary functions and skill sets.

What are the key skills and qualifications needed to thrive as a Remote Optical Customer Service representative, and why are they important?

To succeed as a Remote Optical Customer Service representative, you need a solid understanding of optical products, customer service principles, and typically a high school diploma or equivalent. Familiarity with CRM systems, online order management platforms, and optical software is often required. Excellent communication, problem-solving abilities, and patience help build trust with customers and resolve issues efficiently. These competencies are crucial for delivering accurate support, ensuring customer satisfaction, and maintaining smooth remote operations in the optical industry.

What are some common challenges faced by Remote Optical Customer Service representatives, and how can they be effectively managed?

Remote Optical Customer Service representatives often encounter challenges such as troubleshooting eyewear issues without being physically present and communicating complex optical information to customers in an understandable way. To manage these, representatives rely on strong communication skills, detailed product knowledge, and remote diagnostic tools or video support when available. Collaborating closely with in-house opticians and leveraging a well-structured knowledge base can also help resolve customer concerns efficiently. Staying organized and proactive in follow-ups ensures a positive customer experience and helps build trust.

What is a Remote Optical Customer Service representative?

A Remote Optical Customer Service representative is a professional who assists customers with their optical needs—such as eyeglasses, contact lenses, and vision insurance—over the phone, chat, or email from a remote location. Their responsibilities often include answering product questions, helping with orders, resolving issues, and providing technical support for online optical services. By working remotely, they help customers without requiring in-person visits to an optical store, making vision care more accessible and convenient.
More about Remote Optical Customer Service jobs
What cities are hiring for Remote Optical Customer Service jobs? Cities with the most Remote Optical Customer Service job openings:
What are the most commonly searched types of Optical Customer Service jobs? The most popular types of Optical Customer Service jobs are:
What states have the most Remote Optical Customer Service jobs? States with the most job openings for Remote Optical Customer Service jobs include:
What job categories do people searching Remote Optical Customer Service jobs look for? The top searched job categories for Remote Optical Customer Service jobs are:
Remote Optical Customer Service jobs near you
Customer Service / Order Entry Representative

Customer Service / Order Entry Representative

ABB OPTICAL Group

Remote

$17/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 2 days ago

New

ABB Optical Group rating

7.2

Company rating: 7.2 out of 10

Based on 16 frontline employees who took The Breakroom Quiz

Job description

WORK FROM HOME - 100% REMOTE
Full Time

JOB RESPONSIBILITIES
Summary: The Customer Service / Order Entry Representative will provide total support to our customers with regard to placing orders in the system. They interact with customers to provide and process information in response to order entry.

Essential Responsibilities include the following. Other duties and special projects may be assigned

  • Answer inbound calls and email, enter customer orders, and make outbound calls as appropriate
  • Process various types of optical product orders within the appropriate deadlines
  • Place orders accurately into the designated ordering system
  • Provide order status, shipping information, and associated fee structure to customers as needed
  • Research internal and external customer inquiries and provide problem resolution using the most up to date information, technology, and resources regarding orders
  • Communicate and coordinate with internal departments to ensure the timeliness of orders
  • Effectively troubleshoot and provide resolution support for customer issues in a timely fashion
  • Comply with the Attendance Policy and adhere to established department goals and guidelines
  • Maintain accurate records of customer interactions and transactions
  • Assist customers with processing their orders and general product knowledge
  • Provide individualized customer service with high quality and professional standards
  • Route calls to the appropriate resources when needed
  • Participate in ongoing department training and assessment programs
  • Keep reference guides organized and current
  • Meet or exceed all key performance metrics set by the department
  • Report inconsistencies and inefficiencies, and escalate issues to management
  • Actively participate in team discussions; provide feedback to improve the work environment
  • Participate in department and company activities
  • Provide assistance to other Associates and departments as needed
  • Maintain a clean and organized work area

Supervisory Responsibilities: None

QUALIFICATIONS
Required Qualifications and Skills

  • High school diploma or equivalent
  • Requires PC proficiency in a windows-based environment with the ability to use search tools, browsers and e-mail features
  • Requires proficiency with MS office applications (Excel, Word)
  • Excellent written and oral communication skills with the ability to convey information clearly and effectively
  • Ability to resolve customer conflict issues in a tactful and professional manner
  • Ability to multi-task and utilize multiple systems while performing on the job
  • Ability to adapt to change and unexpected demands of the business

Desired Qualifications

  • Bachelor’s Degree
  • Prior work experience in an inbound call center environment or customer service experience
  • Proficiency with MS Outlook
Start Date
August 17th, 2026

Pay
$17.00/hr with opportunity for growth

Hours
Training Hours - 9am - 6pm Monday - Friday
Regular Hours - 10am -7pm Monday - Friday
Training
4-6 weeks on camera remote training required
For U.S. Candidates
Compensation Range
The anticipated base salary range for this position is $17.00 hourly. This represents the good-faith estimate of the compensation range at the time of posting.
Actual pay will be based on job-related factors, which may include:
  • Geographic location
  • Relevant experience
  • Education and qualifications
  • Job-related skills
  • Internal equity considerations
  • Applicable minimum wage laws
This position may also be eligible for a bonus and/or commission plan, subject to the terms of the applicable plan.
Benefits
Depending on eligibility and position, employees and/or eligible dependents may participate in Company-sponsored benefit programs, which may include:
  • Medical, dental, and vision insurance
  • Life and group life insurance
  • Voluntary supplemental life insurance
  • Supplemental health benefits (critical illness, hospital, accident)
  • Short- and long-term disability
  • Paid family leave (where applicable by state law)
  • 401(k) plan
  • Tuition reimbursement
  • Eyewear discounts
Time-Off Benefits
Eligible U.S. employees receive the following time-off benefits (subject to Company policy and applicable state/local laws):
  • Paid vacation and/or sick time
  • Paid holidays
  • Birthday PTO
(Some states require front-loaded sick leave; others accrue. The Company will comply with all applicable local requirements.)
Accessibility and Accommodations
Upon request and consistent with applicable law, ABB Optical will provide reasonable accommodations to individuals with disabilities during the application and hiring process.
To request an accommodation, please email HR@abboptical.com and include your name and contact information so we can follow up promptly.
Equal Opportunity Employer
ABB Optical is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, protected veteran status, or disability.
International Candidates
The compensation and benefits information in this posting applies to candidates hired in the United States. Candidates hired outside the United States will receive compensation and benefits aligned with their local market.

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