ZipRecruiter

Log In

2

Remote Optical Customer Service Jobs (NOW HIRING)

Xperience Xscape Travels

$14.75 - $20.25/hr

Xperience Xscape Travels is hiring an entry-level Remote Customer Service Representative to help clients with trip planning, booking updates, customer support, and travel coordination. No prior ...

next page

Showing results 1-20

People also search for

All JobsOptical Customer Service JobsRemote Optical Customer Service Jobs

Remote Optical Customer Service information

See salary details

$9

$18

$26

How much do remote optical customer service jobs pay per hour?

As of May 31, 2026, the average hourly pay for remote optical customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Optical Customer Service representative, and why are they important?

To succeed as a Remote Optical Customer Service representative, you need a solid understanding of optical products, customer service principles, and typically a high school diploma or equivalent. Familiarity with CRM systems, online order management platforms, and optical software is often required. Excellent communication, problem-solving abilities, and patience help build trust with customers and resolve issues efficiently. These competencies are crucial for delivering accurate support, ensuring customer satisfaction, and maintaining smooth remote operations in the optical industry.

What are some common challenges faced by Remote Optical Customer Service representatives, and how can they be effectively managed?

Remote Optical Customer Service representatives often encounter challenges such as troubleshooting eyewear issues without being physically present and communicating complex optical information to customers in an understandable way. To manage these, representatives rely on strong communication skills, detailed product knowledge, and remote diagnostic tools or video support when available. Collaborating closely with in-house opticians and leveraging a well-structured knowledge base can also help resolve customer concerns efficiently. Staying organized and proactive in follow-ups ensures a positive customer experience and helps build trust.

What is a Remote Optical Customer Service representative?

A Remote Optical Customer Service representative is a professional who assists customers with their optical needs—such as eyeglasses, contact lenses, and vision insurance—over the phone, chat, or email from a remote location. Their responsibilities often include answering product questions, helping with orders, resolving issues, and providing technical support for online optical services. By working remotely, they help customers without requiring in-person visits to an optical store, making vision care more accessible and convenient.

What is the difference between Remote Optical Customer Service vs Remote Optical Sales Representative?

AspectRemote Optical Customer ServiceRemote Optical Sales Representative
Required CredentialsCustomer service experience, basic optical knowledgeOptical industry knowledge, sales skills, certifications
Work EnvironmentCustomer support, troubleshooting, order processingClient engagement, product promotion, sales negotiations
Employer & Industry UsageOptical retailers, labs, healthcare providersOptical retailers, eyewear brands, distributors
Search & Comparison IntentCustomer support roles in optical industrySales roles in optical industry

Remote Optical Customer Service focuses on assisting customers with inquiries, troubleshooting, and order management, requiring strong communication skills. In contrast, Remote Optical Sales Representatives actively promote products and close sales, often needing sales certifications and industry knowledge. Both roles serve the optical industry but differ in their primary functions and skill sets.

More about Remote Optical Customer Service jobs
What cities are hiring for Remote Optical Customer Service jobs? Cities with the most Remote Optical Customer Service job openings:
What are the most commonly searched types of Optical Customer Service jobs? The most popular types of Optical Customer Service jobs are:
What states have the most Remote Optical Customer Service jobs? States with the most job openings for Remote Optical Customer Service jobs include:
What job categories do people searching Remote Optical Customer Service jobs look for? The top searched job categories for Remote Optical Customer Service jobs are:
Remote Optical Customer Service jobs near you
Infographic showing various Remote Optical Customer Service job openings in the United States as of May 2026, with employment types broken down into 88% Full Time, 6% Part Time, and 6% Contract. Highlights an 100% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Remote Customer Service

ExpressPros - Norman, OK

Norman, OK • Remote

$16/hr

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Position: Remote Customer Service Representative

Location: Noble, Oklahoma (Training will be onsite in Noble, OK at a facility for 6 weeks. Training will not be remote)

Salary:$16.00 per hour

Work Hours:Monday to Friday, 10am-7pm (must be available between 7am -7pm) (Indefinite Contract)

Key Responsibilities:

  • Answer incoming calls in a queue to assist clients with assistance applications.
  • Process and complete client applications, including making outbound calls as necessary.
  • Educate and provide technical assistance to customers regarding program details.
  • Document follow-up and contact outcomes in information management systems.
  • Maintain client confidentiality while navigating database systems.

Requirements:

  • GED/High School Graduation or equivalent combination of education and job-related experience.
  • 6-12 months experience in customer service, education, technical assistance, social services, or general office duties.
  • Must be able to type 35 wpm, navigate on computers, and comfortable talking on the phone.
  • Onsite training required for 3-6 months, mandatory

How to Apply:

Email your resume to payroll_a72@expresspros.com

Express Employment Professionals, 2424 Springer Dr. Ste. 103, Norman, OK 73069

For more information, call(405) 366-6060

You should be proficient in:

  • Customer Service
  • Basic Computer Skills
  • Microsoft Excel
ID:qnkTyx