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Optical Lab Customer Service Jobs (NOW HIRING)

Midwest Eye Consultants

Lab Technician

Wabash, IN · On-site

$17.75 - $23.50/hr

Lens Source Optical Lab is Hiring!! POSITION LOCATION: WABASH, IN - On-site Position Summary: A ... This position will help support the lab, customer service, and Shipping & Receiving. EDUCATION AND ...

Bridgeview Eye Partners

Lab Technician

Wabash, IN · On-site

$14.69 - $19.87/hr

Lens Source Optical Lab is Hiring!! POSITION LOCATION: WABASH, IN - On-site Pay rate: $14.69-$19.87 ... This position will help support the lab, customer service, and Shipping & Receiving. EDUCATION AND ...

Eyeworld Vision Center

Optical Lab Technician

Saraland, AL · On-site

$15 - $25/hr

... customers to assist * Ability to deal with stressful situations * Ability to establish and maintain ... in optical lab (some of which may be caustic), metal alloy (solid and melted), moderately high ...

Shopko Optical

Optical Sales Associate

Neenah, WI · On-site

$16.50 - $20.25/hr

Provide excellent patient and customer service in the selection, ordering and dispensing of eyewear. Complete pre-screening activities prior to patient exams. Prepare work orders for Optical Lab.

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Optical Lab Customer Service information

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How much do optical lab customer service jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for optical lab customer service in the United States is $21.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.67 per hour, depending on experience, location, and employer.

What is an optical lab customer service representative?

Optical Lab Customer Service representatives are professionals who assist customers and eye care providers with orders, product information, and troubleshooting related to eyeglasses, lenses, and optical products. They serve as the main point of contact between the optical laboratory and customers, addressing inquiries about order status, product options, and resolving any issues that may arise. Their role often involves both technical knowledge of optical products and strong communication skills to ensure customer satisfaction.

What are the key skills and qualifications needed to thrive as an optical lab customer service representative?

To thrive as an Optical Lab Customer Service representative, you need a solid understanding of optical terminology, order processing, and product knowledge, typically supported by prior experience in eyewear or customer service. Familiarity with lab management software, order tracking systems, and basic computer applications is essential. Strong communication, problem-solving ability, and attention to detail set top performers apart in this role. These skills ensure accurate order handling, effective customer interactions, and smooth workflow between clients and lab technicians.

How does the optical lab customer service role interact with lab technicians and opticians to resolve customer issues?

Optical Lab Customer Service professionals frequently serve as a bridge between customers, lab technicians, and opticians. When a customer reports an issue with an order, such as incorrect lens specifications or delays, customer service representatives coordinate with lab staff to investigate and resolve the problem promptly. This collaboration ensures clear communication, accurate order adjustments, and customer satisfaction. You'll often need to translate customer concerns into technical requests for the lab, requiring strong communication and problem-solving skills.

What is the difference between Optical Lab Customer Service vs Optical Sales Associate?

AspectOptical Lab Customer ServiceOptical Sales Associate
CredentialsHigh school diploma or equivalent; training on optical productsHigh school diploma; training on sales techniques and optical products
Work EnvironmentOptical labs, customer service countersOptical retail stores, eyewear departments
Employer & IndustryOptical labs, eyewear manufacturingOptical retail chains, eyewear stores
Primary FocusAssisting customers with lab-related inquiries, processing ordersSelling eyewear, assisting customers in choosing frames and lenses

While both roles involve customer interaction within the optical industry, Optical Lab Customer Service focuses on supporting customers with lab orders and technical inquiries, whereas Optical Sales Associates primarily assist with eyewear selection and sales. Understanding these differences helps job seekers identify the right position based on their skills and career goals.

What are popular job titles related to Optical Lab Customer Service jobs?

For Optical Lab Customer Service jobs, the most frequently searched job titles are:

Infographic showing various Optical Lab Customer Service job openings in the United States as of September 2026, with employment types broken down into 82% Full Time, and 18% Part Time. Highlights an 100% In-person job distribution, with an average salary of $45,349 per year, or $21.8 per hour.

Optical Lab technicians Customer Service and Distribution Associates

Cranford, NJ • On-site

VISION RX LAB AMERICA
See more jobs at VISION RX LAB AMERICAexternal

$40K - $60K/yr

Full-time

Re-posted 22 days ago

Job description

About the Role:
Join VISION RX LAB AMERICA as an Optical Lab Technician Customer Service and Distribution Associate! In this dynamic role, you'll play a crucial part in delivering exceptional service and quality products to our customers while working in a fast-paced environment.

Responsibilities:
  • Perform optical lab functions including lens edging, mounting, and finishing.
  • Provide outstanding customer service by addressing inquiries and resolving issues promptly.
  • Assist in the distribution of optical products to ensure timely delivery to clients.
  • Maintain accurate inventory records and assist in stock management.
  • Collaborate with team members to meet production goals and deadlines.
  • Ensure compliance with safety and quality standards in all lab operations.
  • Utilize lab equipment and technology effectively for optimal performance.
  • Participate in training and development to enhance skills and knowledge in optical technologies.
Requirements:
  • High school diploma or equivalent; relevant experience in optical lab preferred.
  • Strong customer service skills with a friendly and professional demeanor.
  • Ability to work in a fast-paced environment and manage multiple tasks.
  • Detail-oriented with excellent problem-solving abilities.
  • Basic knowledge of optical products and processes is a plus.
  • Proficient in using lab equipment and software related to optical manufacturing.
  • Strong communication skills, both verbal and written.
  • Willingness to learn and adapt to new technologies and processes.
About Us:
VISION RX LAB AMERICA has been a trusted name in the optical industry for over 20 years, providing high-quality eyewear solutions to customers across the nation. Our commitment to excellence and innovation has earned us a loyal customer base, while our supportive work environment fosters growth and satisfaction for our employees.