ZipRecruiter

Log In

1

Optical Lab Customer Service Jobs (NOW HIRING)

Shopko Optical

Optical Sales Associate

Green Bay, WI · On-site

$15.50 - $19.25/hr

Provide excellent patient and customer service in the selection, ordering and dispensing of eyewear. Complete pre-screening activities prior to patient exams. Prepare work orders for Optical Lab.

Shopko Optical

Optical Sales Associate

Suamico, WI · On-site

$15.50 - $19.25/hr

Provide excellent patient and customer service in the selection, ordering and dispensing of eyewear. Complete pre-screening activities prior to patient exams. Prepare work orders for Optical Lab.

Shopko Optical

Optical Sales Associate

Alexandria, MN · On-site

$15 - $21/hr

Provide excellent patient and customer service in the selection, ordering and dispensing of eyewear. Complete pre-screening activities prior to patient exams. Prepare work orders for Optical Lab.

Shopko Optical

Optical Sales Associate

Forest Lake, MN · On-site

$18 - $25.20/hr

Provide excellent patient and customer service in the selection, ordering and dispensing of eyewear. Complete pre-screening activities prior to patient exams. Prepare work orders for Optical Lab.

Shopko Optical

Optical Sales Associate

Red Wing, MN · On-site

$16 - $22.40/hr

Provide excellent patient and customer service in the selection, ordering and dispensing of eyewear. Complete pre-screening activities prior to patient exams. Prepare work orders for Optical Lab.

Shopko Optical

Optical Sales Associate

Saint Cloud, MN · On-site

$16 - $22.40/hr

Provide excellent patient and customer service in the selection, ordering and dispensing of eyewear. Complete pre-screening activities prior to patient exams. Prepare work orders for Optical Lab.

Shopko Optical

PT Optical Sales Associate

Sheboygan, WI · On-site

$16 - $19.75/hr

Provide excellent patient and customer service in the selection, ordering and dispensing of eyewear. Complete pre-screening activities prior to patient exams. Prepare work orders for Optical Lab.

previous pagenext page

Showing results 21-40

All JobsHealthcare JobsOptical JobsOptical Manufacturing Technician JobsOptical Lab Customer Service Jobs

Optical Lab Customer Service information

See salary details

$11

$21

$56

How much do optical lab customer service jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for optical lab customer service in the United States is $21.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.67 per hour, depending on experience, location, and employer.

What is an optical lab customer service representative?

Optical Lab Customer Service representatives are professionals who assist customers and eye care providers with orders, product information, and troubleshooting related to eyeglasses, lenses, and optical products. They serve as the main point of contact between the optical laboratory and customers, addressing inquiries about order status, product options, and resolving any issues that may arise. Their role often involves both technical knowledge of optical products and strong communication skills to ensure customer satisfaction.

What are the key skills and qualifications needed to thrive as an optical lab customer service representative?

To thrive as an Optical Lab Customer Service representative, you need a solid understanding of optical terminology, order processing, and product knowledge, typically supported by prior experience in eyewear or customer service. Familiarity with lab management software, order tracking systems, and basic computer applications is essential. Strong communication, problem-solving ability, and attention to detail set top performers apart in this role. These skills ensure accurate order handling, effective customer interactions, and smooth workflow between clients and lab technicians.

How does the optical lab customer service role interact with lab technicians and opticians to resolve customer issues?

Optical Lab Customer Service professionals frequently serve as a bridge between customers, lab technicians, and opticians. When a customer reports an issue with an order, such as incorrect lens specifications or delays, customer service representatives coordinate with lab staff to investigate and resolve the problem promptly. This collaboration ensures clear communication, accurate order adjustments, and customer satisfaction. You'll often need to translate customer concerns into technical requests for the lab, requiring strong communication and problem-solving skills.

What is the difference between Optical Lab Customer Service vs Optical Sales Associate?

AspectOptical Lab Customer ServiceOptical Sales Associate
CredentialsHigh school diploma or equivalent; training on optical productsHigh school diploma; training on sales techniques and optical products
Work EnvironmentOptical labs, customer service countersOptical retail stores, eyewear departments
Employer & IndustryOptical labs, eyewear manufacturingOptical retail chains, eyewear stores
Primary FocusAssisting customers with lab-related inquiries, processing ordersSelling eyewear, assisting customers in choosing frames and lenses

While both roles involve customer interaction within the optical industry, Optical Lab Customer Service focuses on supporting customers with lab orders and technical inquiries, whereas Optical Sales Associates primarily assist with eyewear selection and sales. Understanding these differences helps job seekers identify the right position based on their skills and career goals.

What are popular job titles related to Optical Lab Customer Service jobs?

For Optical Lab Customer Service jobs, the most frequently searched job titles are:

Infographic showing various Optical Lab Customer Service job openings in the United States as of September 2026, with employment types broken down into 82% Full Time, and 18% Part Time. Highlights an 100% In-person job distribution, with an average salary of $45,349 per year, or $21.8 per hour.

Optical Lab Manager FT Houston, TX Area

Rosenberg, TX • On-site

Eyemart Express
Retail • 1 - 5K employees
Learn more about Eyemart Expressexternal

Full-time

Dental, Vision, Life, Retirement

Re-posted 26 days ago

Eyemart Express rating

6.2

Company rating: 6.2 out of 10

Based on 81 frontline employees who took The Breakroom Quiz

Job description

Optical Lab Manager Full-Time
30 years ago Dr. Barnes founded Eyemart Express to deliver everything a patient needs. It started with one friendly shop in Appleton, WI and has since expanded to over 245 in 42 states. Today, Eyemart Express is celebrated for promptly delivering quality eyewear at great prices, while maintaining great relationships with optometrists and local communities. We're not like everyone else, with local labs in stores, eye exams, and same-day delivery on glasses � our customers never miss a moment. Now, you can join one of the nation's top optical retailers and improve lives by helping people see better.
As an Optical Lab Manager, you'll lead your team to ensure timely and accurate production of eyeglasses, maintaining high standards of quality and efficiency. Your experience in optical lab management will help drive our growth and deliver amazing customer experiences.
Earning Potential: The earning potential for this role is competitive, inclusive of base pay and incentives.
Responsibilities:
  • Lab Management: Maintain the lab area and equipment in a safe and organized manner. Manage the lab team to meet all production goals and objectives.
  • Equipment Maintenance: Perform daily, weekly, and monthly lab equipment maintenance as scheduled and in accordance with lab/equipment manual specifications.
  • Problem Solving: Identify and solve problems, and facilitate problem-solving among the team.
  • Operational Excellence: Correctly read and interpret prescription specifications, ensure proper lens cutting, and maintain high levels of workmanship and quality.

Requirements:
  • High School Diploma or GED
  • Experience working in the optical industry
  • Experience managing people is preferred
  • Experience working in a lab environment and with optical lab machinery

Benefits:
  • Vision Insurance
  • Dental Insurance
  • Matching 401k
  • Short-Term and Long-Term Disability
  • Life Insurance
  • Fully paid benefits to maintain licensing requirements and opportunities for advancement

At Eyemart Express, we're dedicated to excellence in everything we do. We understand the importance of work-life balance and strive to be as flexible as possible with scheduling needs to ensure our team members can achieve harmony between work and personal life.
If you're ready to join a company that values excellence, invests in your future, and respects your need for balance, submit your resume today! Eyemart Express is where your career takes off.
This posting provides an overview of the role. A full job description will be provided upon hire.
VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, gender identity, sexual orientation, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

What Eyemart Express employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply