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Remote Optical Customer Service Jobs in Brooklyn, NY

ForgeFit

Remote Customer Service Specialist

Jersey City, NJ · On-site +1

$17.75 - $23.50/hr

Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness equipment to gyms, studios, and ...

ForgeFit

Remote Customer Service Specialist

Newark, NJ · On-site +1

$17.75 - $23.50/hr

Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness equipment to gyms, studios, and ...

ForgeFit

Remote Customer Service Specialist

New York, NY · On-site +1

$18.50 - $24.50/hr

Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness equipment to gyms, studios, and ...

Anytime Fitness

Customer Service

Manhattan, NY · Remote

$18 - $19/hr

Position Overview As a Remote Customer Service / Member Support Representative for Anytime Fitness, you will be the first point of contact for members and prospective members calling, emailing or ...

CAFI

Customer Service Position- Full time REMOTE

Manhattan, NY · Remote

$17.75 - $24/hr

Customer Service Position- Full time REMOTE For over 72 years we have assisted thousands of business, credit unions and veterans associations with their HR. We are hiring for customer-service benefit ...

CAFI

Customer Service Position- Full time REMOTE

Levittown, NY · Remote

$16 - $21.75/hr

Customer Service Position- Full time REMOTE For over 72 years we have assisted thousands of business, credit unions and veterans associations with their HR. We are hiring for customer-service benefit ...

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Remote Optical Customer Service information

See Brooklyn, NY salary details

$10

$19

$28

How much do remote optical customer service jobs pay per hour?

As of May 28, 2026, the average hourly pay for remote optical customer service in Brooklyn, NY is $19.76, according to ZipRecruiter salary data. Most workers in this role earn between $16.15 and $21.97 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Optical Customer Service representative, and why are they important?

To succeed as a Remote Optical Customer Service representative, you need a solid understanding of optical products, customer service principles, and typically a high school diploma or equivalent. Familiarity with CRM systems, online order management platforms, and optical software is often required. Excellent communication, problem-solving abilities, and patience help build trust with customers and resolve issues efficiently. These competencies are crucial for delivering accurate support, ensuring customer satisfaction, and maintaining smooth remote operations in the optical industry.

What are some common challenges faced by Remote Optical Customer Service representatives, and how can they be effectively managed?

Remote Optical Customer Service representatives often encounter challenges such as troubleshooting eyewear issues without being physically present and communicating complex optical information to customers in an understandable way. To manage these, representatives rely on strong communication skills, detailed product knowledge, and remote diagnostic tools or video support when available. Collaborating closely with in-house opticians and leveraging a well-structured knowledge base can also help resolve customer concerns efficiently. Staying organized and proactive in follow-ups ensures a positive customer experience and helps build trust.

What is a Remote Optical Customer Service representative?

A Remote Optical Customer Service representative is a professional who assists customers with their optical needs—such as eyeglasses, contact lenses, and vision insurance—over the phone, chat, or email from a remote location. Their responsibilities often include answering product questions, helping with orders, resolving issues, and providing technical support for online optical services. By working remotely, they help customers without requiring in-person visits to an optical store, making vision care more accessible and convenient.

What is the difference between Remote Optical Customer Service vs Remote Optical Sales Representative?

AspectRemote Optical Customer ServiceRemote Optical Sales Representative
Required CredentialsCustomer service experience, basic optical knowledgeOptical industry knowledge, sales skills, certifications
Work EnvironmentCustomer support, troubleshooting, order processingClient engagement, product promotion, sales negotiations
Employer & Industry UsageOptical retailers, labs, healthcare providersOptical retailers, eyewear brands, distributors
Search & Comparison IntentCustomer support roles in optical industrySales roles in optical industry

Remote Optical Customer Service focuses on assisting customers with inquiries, troubleshooting, and order management, requiring strong communication skills. In contrast, Remote Optical Sales Representatives actively promote products and close sales, often needing sales certifications and industry knowledge. Both roles serve the optical industry but differ in their primary functions and skill sets.

What are popular job titles related to Remote Optical Customer Service jobs in Brooklyn, NY? For Remote Optical Customer Service jobs in Brooklyn, NY, the most frequently searched job titles are:
What job categories do people searching Remote Optical Customer Service jobs in Brooklyn, NY look for? The top searched job categories for Remote Optical Customer Service jobs in Brooklyn, NY are:
What cities near Brooklyn, NY are hiring for Remote Optical Customer Service jobs? Cities near Brooklyn, NY with the most Remote Optical Customer Service job openings:
Remote Optical Customer Service jobs near you
Customer Service Representative Remote

Customer Service Representative Remote

The Wall Group

Manhattan, NY • Remote

$24 - $29/hr

Other

Posted 5 days ago

Job description

The Wall Group is a global creative agency supporting clients across fashion, beauty, and entertainment. We are hiring a Customer Service Representative (Remote) in New York, NY. Full-time and part-time schedules available.

Responsibilities

  • Respond to customer questions
  • Provide email and chat support
  • Maintain accurate account notes
  • Escalate complex service issues

Skills & Experience

  • Customer service experience preferred
  • Strong communication abilities
  • Organized and detail-oriented mindset
  • Comfortable working independently

Preferred Qualifications

  • Previous remote support experience
  • Familiarity with CRM systems

Compensation & Benefits

  • $24–$29/hour
  • Flexible remote scheduling
  • Supportive team culture
  • Long-term advancement opportunities

Apply today to join The Wall Group remote support team. Qualified applicants will be contacted.

Apply