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Optical Lab Customer Service Remote Jobs (NOW HIRING)

Globe Life American Income Division

Customer Service Remote

$16.50 - $22.25/hr

About the job Customer Service Remote About Us We are a leading 100% union-label supplemental benefits provider, proudly serving more than 40,000 unions and associations internationally. For over 60 ...

Passport Equals Travel Adventures

Customer Service Remote

$16.50 - $22.25/hr

Remote Travel Customer Service Representative. Company Overview: - We are a growing travel agency dedicated to creating personalized, stress-free travel experiences. - We pride ourselves on excellent ...

Nexora Talent

Remote- Customer Experience Service

Orlando, FL · Remote

$15 - $20.25/hr

Customer Experience Service (Remote) We are seeking a detail-oriented Customer Experience Service to support clients throughout their journey. In this role, you will assist with coordinating client ...

Nexora Talent

Remote- Customer Experience Service

Omaha, NE · Remote

$15.25 - $20.75/hr

Customer Experience Service (Remote) We are seeking a detail-oriented Customer Experience Service to support clients throughout their journey. In this role, you will assist with coordinating client ...

Nexora Talent

Remote- Customer Experience Service

Boston, MA · Remote

$17.50 - $23.75/hr

Customer Experience Service (Remote) We are seeking a detail-oriented Customer Experience Service to support clients throughout their journey. In this role, you will assist with coordinating client ...

Nexora Talent

Remote- Customer Experience Service

Milwaukee, WI · Remote

$15.75 - $21.25/hr

Customer Experience Service (Remote) We are seeking a detail-oriented Customer Experience Service to support clients throughout their journey. In this role, you will assist with coordinating client ...

Nexora Talent

Remote- Customer Experience Service

Chicago, IL · Remote

$16.50 - $22.50/hr

Customer Experience Service (Remote) We are seeking a detail-oriented Customer Experience Service to support clients throughout their journey. In this role, you will assist with coordinating client ...

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Optical Lab Customer Service Remote information

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How much do optical lab customer service remote jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for optical lab customer service remote in the United States is $20.23, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $22.36 per hour, depending on experience, location, and employer.

What does an optical lab customer service remote representative do?

An Optical Lab Customer Service Remote position involves assisting customers, optometrists, and retailers with inquiries related to optical products, lens orders, and lab services, all from a remote location. Responsibilities typically include processing orders, troubleshooting issues with prescriptions, providing product information, handling returns, and ensuring customer satisfaction through effective communication. This role requires knowledge of optical terminology, attention to detail, and the ability to use specialized software to track and manage customer orders.

How does an optical lab customer service remote representative collaborate with lab technicians and sales teams to resolve customer issues?

As an Optical Lab Customer Service Remote professional, you’ll frequently coordinate with both lab technicians and sales teams to ensure customer orders are processed accurately and any issues are resolved promptly. This collaboration often involves relaying detailed information about prescriptions, lens specifications, or order adjustments and following up on production timelines. Strong communication skills and a proactive approach are essential, as you'll be the main point of contact between the customer and the internal teams, ensuring customer satisfaction and efficient workflow. Regular virtual meetings, shared ticketing systems, and detailed documentation are common tools used to streamline these interactions.

What are the key skills and qualifications needed to thrive as an optical lab customer service remote representative?

To thrive as an Optical Lab Customer Service Remote representative, you need a good understanding of optical products, order processing, and customer service best practices, often supported by experience in optical labs or retail eyewear environments. Familiarity with optical lab management software, CRM systems, and phone/email ticketing platforms is typically required. Excellent communication, problem-solving, and active listening skills help you resolve customer issues efficiently and build positive relationships. These abilities are crucial for ensuring customer satisfaction, accurate order fulfillment, and smooth collaboration with lab technicians in a remote setting.

What is the difference between Optical Lab Customer Service Remote vs Optical Sales Representative?

AspectOptical Lab Customer Service RemoteOptical Sales Representative
CredentialsHigh school diploma or equivalent; optical certification preferredHigh school diploma; sales or optical certification beneficial
Work EnvironmentRemote, customer support via phone/emailOffice or retail setting, face-to-face or virtual sales
Industry UsageCustomer support within optical labsSales and promotion of optical products
Common Search IntentCustomer service roles in optical labsOptical product sales jobs

Optical Lab Customer Service Remote roles focus on assisting customers with orders and inquiries remotely, while Optical Sales Representatives actively promote and sell optical products, often in person or via virtual meetings. Both roles require knowledge of optical products but differ mainly in their primary functions and work environments.

What are popular job titles related to Optical Lab Customer Service Remote jobs?

For Optical Lab Customer Service Remote jobs, the most frequently searched job titles are:

Infographic showing various Optical Lab Customer Service Remote job openings in the United States as of September 2026, with employment types broken down into 67% Full Time, and 33% Part Time. Highlights an 100% Remote job distribution, with an average salary of $42,069 per year, or $20.2 per hour.

Customer Service Remote

Remote

Globe Life American Income Division
Insurance Services • 11 - 50 employees
Learn more about Globe Life American Income Divisionexternal

$16.50 - $22.25/hr

Other

Posted 29 days ago

Job description

About the job Customer Service Remote
About Us
We are a leading 100% union-label supplemental benefits provider, proudly serving more than 40,000 unions and associations internationally. For over 60 years, we have helped working families access supplemental and permanent benefit solutions designed to provide long-term financial protection and peace of mind.
Position Summary
We are hiring motivated, people-focused individuals to join our fully remote team. In this role, you will connect with union and association members who have requested information about their benefits, explain available options, and assist them through the enrollment process.
Responsibilities
Respond to inbound and outbound client inquiries
Schedule and lead virtual benefits consultations
Explain benefit programs and coverage options in a clear, professional way
Assist clients with applications and required documentation
Keep accurate records and maintain strong client relationships
Take part in ongoing training, mentorship, and leadership development
Qualifications
Strong communication and people skills
Positive attitude and professional presence
Customer service or sales experience is helpful but not required
Comfortable using computers and working remotely
Self-motivated, reliable, and coachable
Authorized to work in the U.S. or Canada
What We Provide
100% remote position with no commute
Flexible scheduling
Weekly pay plus monthly performance bonuses
Benefits package after the initial qualification period
Annual incentive trips for top performers to destinations such as Cancun, the Bahamas, Las Vegas, and more
Clear growth path with leadership and fast-track promotion opportunities
This is a great opportunity for someone who enjoys helping people, wants flexibility, and is ready to build a career with long-term growth potential. Apply today to take the next step.

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