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Optical Lab Customer Service Remote Jobs (NOW HIRING)

Nexora Talent

Remote- Customer Experience Service

Miami, FL · Remote

$15.25 - $20.75/hr

Customer Experience Service (Remote) We are seeking a detail-oriented Customer Experience Service to support clients throughout their journey. In this role, you will assist with coordinating client ...

Nexora Talent

Remote- Customer Experience Service

Boston, MA · Remote

$17.50 - $23.75/hr

Customer Experience Service (Remote) We are seeking a detail-oriented Customer Experience Service to support clients throughout their journey. In this role, you will assist with coordinating client ...

Nexora Talent

Remote- Customer Experience Service

Charlotte, NC · Remote

$15.75 - $21.25/hr

Customer Experience Service (Remote) We are seeking a detail-oriented Customer Experience Service to support clients throughout their journey. In this role, you will assist with coordinating client ...

Nexora Talent

Remote- Customer Experience Service

Tucson, AZ · Remote

$14.75 - $20.25/hr

Customer Experience Service (Remote) We are seeking a detail-oriented Customer Experience Service to support clients throughout their journey. In this role, you will assist with coordinating client ...

Nexora Talent

Remote- Customer Experience Service

Columbus, OH · Remote

$15.50 - $21/hr

Customer Experience Service (Remote) We are seeking a detail-oriented Customer Experience Service to support clients throughout their journey. In this role, you will assist with coordinating client ...

Nexora Talent

Remote- Customer Experience Service

Mesa, AZ · Remote

$16 - $21.50/hr

Customer Experience Service (Remote) We are seeking a detail-oriented Customer Experience Service to support clients throughout their journey. In this role, you will assist with coordinating client ...

Nexora Talent

Remote- Customer Experience Service

Arlington, TX · Remote

$14.50 - $19.50/hr

Customer Experience Service (Remote) We are seeking a detail-oriented Customer Experience Service to support clients throughout their journey. In this role, you will assist with coordinating client ...

Nexora Talent

Remote- Customer Experience Service

Houston, TX · Remote

$15.25 - $20.75/hr

Customer Experience Service (Remote) We are seeking a detail-oriented Customer Experience Service to support clients throughout their journey. In this role, you will assist with coordinating client ...

Nexora Talent

Remote- Customer Experience Service

Tampa, FL · Remote

$15 - $20.50/hr

Customer Experience Service (Remote) We are seeking a detail-oriented Customer Experience Service to support clients throughout their journey. In this role, you will assist with coordinating client ...

Nexora Talent

Remote- Customer Experience Service

Wichita, KS · Remote

$14.25 - $19.50/hr

Customer Experience Service (Remote) We are seeking a detail-oriented Customer Experience Service to support clients throughout their journey. In this role, you will assist with coordinating client ...

Nexora Talent

Remote- Customer Experience Service +

Austin, TX · Remote

$15.75 - $21.50/hr

Customer Experience Service (Remote) We are seeking a detail-oriented Customer Experience Service to support clients throughout their journey. In this role, you will assist with coordinating client ...

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Optical Lab Customer Service Remote information

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How much do optical lab customer service remote jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for optical lab customer service remote in the United States is $20.23, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $22.36 per hour, depending on experience, location, and employer.

What does an optical lab customer service remote representative do?

An Optical Lab Customer Service Remote position involves assisting customers, optometrists, and retailers with inquiries related to optical products, lens orders, and lab services, all from a remote location. Responsibilities typically include processing orders, troubleshooting issues with prescriptions, providing product information, handling returns, and ensuring customer satisfaction through effective communication. This role requires knowledge of optical terminology, attention to detail, and the ability to use specialized software to track and manage customer orders.

How does an optical lab customer service remote representative collaborate with lab technicians and sales teams to resolve customer issues?

As an Optical Lab Customer Service Remote professional, you’ll frequently coordinate with both lab technicians and sales teams to ensure customer orders are processed accurately and any issues are resolved promptly. This collaboration often involves relaying detailed information about prescriptions, lens specifications, or order adjustments and following up on production timelines. Strong communication skills and a proactive approach are essential, as you'll be the main point of contact between the customer and the internal teams, ensuring customer satisfaction and efficient workflow. Regular virtual meetings, shared ticketing systems, and detailed documentation are common tools used to streamline these interactions.

What are the key skills and qualifications needed to thrive as an optical lab customer service remote representative?

To thrive as an Optical Lab Customer Service Remote representative, you need a good understanding of optical products, order processing, and customer service best practices, often supported by experience in optical labs or retail eyewear environments. Familiarity with optical lab management software, CRM systems, and phone/email ticketing platforms is typically required. Excellent communication, problem-solving, and active listening skills help you resolve customer issues efficiently and build positive relationships. These abilities are crucial for ensuring customer satisfaction, accurate order fulfillment, and smooth collaboration with lab technicians in a remote setting.

What is the difference between Optical Lab Customer Service Remote vs Optical Sales Representative?

AspectOptical Lab Customer Service RemoteOptical Sales Representative
CredentialsHigh school diploma or equivalent; optical certification preferredHigh school diploma; sales or optical certification beneficial
Work EnvironmentRemote, customer support via phone/emailOffice or retail setting, face-to-face or virtual sales
Industry UsageCustomer support within optical labsSales and promotion of optical products
Common Search IntentCustomer service roles in optical labsOptical product sales jobs

Optical Lab Customer Service Remote roles focus on assisting customers with orders and inquiries remotely, while Optical Sales Representatives actively promote and sell optical products, often in person or via virtual meetings. Both roles require knowledge of optical products but differ mainly in their primary functions and work environments.

What are popular job titles related to Optical Lab Customer Service Remote jobs?

For Optical Lab Customer Service Remote jobs, the most frequently searched job titles are:

Infographic showing various Optical Lab Customer Service Remote job openings in the United States as of September 2026, with employment types broken down into 67% Full Time, and 33% Part Time. Highlights an 100% Remote job distribution, with an average salary of $42,069 per year, or $20.2 per hour.

Remote- Customer Experience Service

Miami, FL • Remote

Nexora Talent
See more jobs at Nexora Talentexternal

$15.25 - $20.75/hr

Part-time

Re-posted 19 days ago

Job description

Customer Experience Service (Remote)

We are seeking a detail-oriented Customer Experience Service to support clients throughout their journey. In this role, you will assist with coordinating client requests, managing service details, and ensuring a smooth and positive experience from initial inquiry through completion.

You will work with clients who are organizing personal plans and scheduled experiences, helping them stay informed, prepared, and confident every step of the way. This position requires strong communication skills, organization, and a commitment to delivering high-quality service.

Key Responsibilities
• Respond to customer inquiries via email, phone, and messaging platforms.
• Assist clients with updates, scheduling adjustments, and general service questions.
• Provide accurate information regarding processes, timelines, and requirements.
• Coordinate and confirm service details and client arrangements.
• Maintain organized records and documentation of client interactions.
• Resolve concerns professionally, ensuring timely and effective solutions.

Benefits
• Remote position with flexible scheduling options.
• Structured onboarding and training provided.
• Supportive team environment with ongoing guidance.
• Opportunities for growth based on performance.

Qualifications
• Strong written and verbal communication skills.
• Customer service experience preferred but not required.
• High level of organization and attention to detail.
• Ability to multitask and manage time effectively.
• Comfortable using online tools and communication platforms.
• Interest in coordination, planning, or client support services.

Apply