At Apple, we are driven to deliver exceptional experiences through ultra-fast, thoughtfully ... Experience with deploying to cloud environments (AWS, GCP, on-remote hybrid) is required. Minimum ...
At Apple, we are driven to deliver exceptional experiences through ultra-fast, thoughtfully ... Experience with deploying to cloud environments (AWS, GCP, on-remote hybrid) is required. Minimum ...
Senior Software Engineer - Generative AI & ML, Customer Systems
Austin, TX · On-site +1
$121K - $160K/yr
Senior Software Engineer - Generative AI & ML, Customer Systems Posted: Jun 09, 2026 Weekly Hours ... Experience with deploying to cloud environments (AWS, GCP, on-remote hybrid) is required. Apple is ...
Senior Software Engineer - Generative AI & ML, Customer Systems
Austin, TX · On-site +1
$121K - $160K/yr
Senior Software Engineer - Generative AI & ML, Customer Systems Posted: Jun 09, 2026 Weekly Hours ... Experience with deploying to cloud environments (AWS, GCP, on-remote hybrid) is required. Apple is ...
Remote Customer Service Agent
Las Vegas, NV · Remote
$14.75 - $19.75/hr
Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... Android or Apple smartphone required for authentication purposes. * Some clients may require ...
Remote Customer Service Agent
Las Vegas, NV · Remote
$14.75 - $19.75/hr
Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... Android or Apple smartphone required for authentication purposes. * Some clients may require ...
Remote Customer Service Agent
Statesboro, GA · Remote
$12.75 - $17/hr
Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... Android or Apple smartphone required for authentication purposes. * Some clients may require ...
Remote Customer Service Agent
Statesboro, GA · Remote
$12.75 - $17/hr
Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... Android or Apple smartphone required for authentication purposes. * Some clients may require ...
Remote Customer Service Agent
Macon, GA · Remote
$14.75 - $20/hr
Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... Android or Apple smartphone required for authentication purposes. * Some clients may require ...
Remote Customer Service Agent
Macon, GA · Remote
$14.75 - $20/hr
Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... Android or Apple smartphone required for authentication purposes. * Some clients may require ...
Remote Customer Service Agent
Norman, OK · Remote
$13.50 - $18.25/hr
Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... Android or Apple smartphone required for authentication purposes. * Some clients may require ...
Remote Customer Service Agent
Norman, OK · Remote
$13.50 - $18.25/hr
Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... Android or Apple smartphone required for authentication purposes. * Some clients may require ...
Remote Customer Service Agent
Taylor, MI · Remote
$14.50 - $19.25/hr
Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... Android or Apple smartphone required for authentication purposes. * Some clients may require ...
Remote Customer Service Agent
Taylor, MI · Remote
$14.50 - $19.25/hr
Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... Android or Apple smartphone required for authentication purposes. * Some clients may require ...
Remote Customer Service Agent
Peoria, AZ · Remote
$15.25 - $20.25/hr
Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... Android or Apple smartphone required for authentication purposes. * Some clients may require ...
Remote Customer Service Agent
Peoria, AZ · Remote
$15.25 - $20.25/hr
Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... Android or Apple smartphone required for authentication purposes. * Some clients may require ...
Remote Customer Service Agent
Kansas City, KS · Remote
$15 - $20/hr
Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... Android or Apple smartphone required for authentication purposes. * Some clients may require ...
Remote Customer Service Agent
Kansas City, KS · Remote
$15 - $20/hr
Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... Android or Apple smartphone required for authentication purposes. * Some clients may require ...
Remote Customer Service Agent
Opa Locka, FL · Remote
$14.50 - $19.25/hr
Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... Android or Apple smartphone required for authentication purposes. * Some clients may require ...
Remote Customer Service Agent
Opa Locka, FL · Remote
$14.50 - $19.25/hr
Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... Android or Apple smartphone required for authentication purposes. * Some clients may require ...
Remote Customer Service Agent
Fort Lauderdale, FL · Remote
$14.75 - $19.75/hr
Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... Android or Apple smartphone required for authentication purposes. * Some clients may require ...
Remote Customer Service Agent
Fort Lauderdale, FL · Remote
$14.75 - $19.75/hr
Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... Android or Apple smartphone required for authentication purposes. * Some clients may require ...
Remote Customer Service Agent
Idaho Falls, ID · Remote
$15 - $20/hr
Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... Android or Apple smartphone required for authentication purposes. * Some clients may require ...
Remote Customer Service Agent
Idaho Falls, ID · Remote
$15 - $20/hr
Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... Android or Apple smartphone required for authentication purposes. * Some clients may require ...
Remote Customer Service Agent
Louisville, KY · Remote
$15 - $20/hr
Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... Android or Apple smartphone required for authentication purposes. * Some clients may require ...
Remote Customer Service Agent
Louisville, KY · Remote
$15 - $20/hr
Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... Android or Apple smartphone required for authentication purposes. * Some clients may require ...
Remote Customer Service Agent
New Port Richey, FL · Remote
$13.75 - $18.50/hr
Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... Android or Apple smartphone required for authentication purposes. * Some clients may require ...
Remote Customer Service Agent
New Port Richey, FL · Remote
$13.75 - $18.50/hr
Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... Android or Apple smartphone required for authentication purposes. * Some clients may require ...
Remote Customer Service Agent
Lancaster, OH · Remote
$14.25 - $19/hr
Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... Android or Apple smartphone required for authentication purposes. * Some clients may require ...
Remote Customer Service Agent
Lancaster, OH · Remote
$14.25 - $19/hr
Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... Android or Apple smartphone required for authentication purposes. * Some clients may require ...
Remote Customer Service Agent
Clearwater, FL · Remote
$14.25 - $19/hr
Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... Android or Apple smartphone required for authentication purposes. * Some clients may require ...
Remote Customer Service Agent
Clearwater, FL · Remote
$14.25 - $19/hr
Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... Android or Apple smartphone required for authentication purposes. * Some clients may require ...
Remote Customer Service Agent
Missouri City, TX · Remote
$13.50 - $18.25/hr
Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... Android or Apple smartphone required for authentication purposes. * Some clients may require ...
Remote Customer Service Agent
Missouri City, TX · Remote
$13.50 - $18.25/hr
Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... Android or Apple smartphone required for authentication purposes. * Some clients may require ...
Remote Customer Service Agent
Anchorage, AK · Remote
$15.75 - $21.25/hr
Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... Android or Apple smartphone required for authentication purposes. * Some clients may require ...
Remote Customer Service Agent
Anchorage, AK · Remote
$15.75 - $21.25/hr
Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... Android or Apple smartphone required for authentication purposes. * Some clients may require ...
Remote Customer Service Agent
Bowie, MD · Remote
$15 - $20/hr
Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... Android or Apple smartphone required for authentication purposes. * Some clients may require ...
Remote Customer Service Agent
Bowie, MD · Remote
$15 - $20/hr
Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... Android or Apple smartphone required for authentication purposes. * Some clients may require ...
Remote Customer Service Agent
Broken Arrow, OK · Remote
$13.50 - $18.25/hr
Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... Android or Apple smartphone required for authentication purposes. * Some clients may require ...
Remote Customer Service Agent
Broken Arrow, OK · Remote
$13.50 - $18.25/hr
Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... Android or Apple smartphone required for authentication purposes. * Some clients may require ...
Remote Apple Customer Service information
See salary details
$9.86 - $11.41
2% of jobs
$11.41 - $12.96
4% of jobs
$12.96 - $14.51
11% of jobs
$15.37 is the 25th percentile. Wages below this are outliers.
$14.51 - $16.06
15% of jobs
The median wage is $17.49 / hr.
$16.06 - $17.61
20% of jobs
$17.61 - $19.17
15% of jobs
$20.23 is the 75th percentile. Wages above this are outliers.
$19.17 - $20.72
13% of jobs
$20.72 - $22.27
7% of jobs
$22.27 - $23.82
6% of jobs
$23.82 - $25.37
4% of jobs
$25.37 - $26.92
3% of jobs
$9
$18
$26
How much do remote apple customer service jobs pay per hour?
As of Jun 17, 2026, the average hourly pay for remote apple customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.
What is a Remote Apple Customer Service job?
A Remote Apple Customer Service job involves assisting Apple customers with product inquiries, troubleshooting issues, and providing technical support—all from a home-based location. Employees communicate with customers via phone, chat, or email to resolve concerns and ensure a positive experience. This role requires strong communication skills, problem-solving abilities, and familiarity with Apple products and services. Training is typically provided, and schedules may vary depending on business needs.
What does a typical day look like for a Remote Apple Customer Service representative?
A typical day involves responding to customer inquiries via phone, chat, or email, troubleshooting technical issues, processing orders, and assisting with billing or account concerns. You’ll work collaboratively with other team members and may escalate complex cases to specialized support teams as needed. Your day also includes documenting interactions in Apple’s systems and staying updated on new products and services. This remote role requires self-motivation, time management skills, and a quiet, reliable workspace to ensure you can provide seamless support to Apple customers.
What are the key skills and qualifications needed to thrive in the Remote Apple Customer Service position, and why are they important?
To thrive as a Remote Apple Customer Service representative, you need strong communication skills, problem-solving abilities, and a good understanding of Apple products and services, often supported by previous customer service experience or certifications. Familiarity with CRM systems, ticketing platforms, and Apple’s support tools such as AppleCare is typically required. Excellent listening skills, patience, and a positive attitude help in handling diverse customer inquiries and ensuring customer satisfaction. These skills and qualities are essential for delivering efficient and empathetic support while representing Apple’s brand remotely.
More about Remote Apple Customer Service jobs
What cities are hiring for Remote Apple Customer Service jobs? Cities with the most Remote Apple Customer Service job openings:
What are the most commonly searched types of Apple Customer Service jobs? The most popular types of Apple Customer Service jobs are:
What states have the most Remote Apple Customer Service jobs? States with the most job openings for Remote Apple Customer Service jobs include:
What job categories do people searching Remote Apple Customer Service jobs look for? The top searched job categories for Remote Apple Customer Service jobs are:
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Full-time
Posted 6 days ago
Apple rating
8.1
Based on 661 frontline employees who took The Breakroom Quiz
6th of 30 rated technology retailers
Job description
Customer Systems is part of IS&T and drives the technology behind Apple's customer support experience - from contact center operations to the software powering the iconic Genius Bar. The team also builds and operates AppleCare's online support platform, which handles 6 billion visits per year, delivering seamless, high-quality support to Apple customers around the globe.
At Apple, we are driven to deliver exceptional experiences through ultra-fast, thoughtfully designed, and meticulously crafted solutions. Our team is not just any group; we are a highly motivated, fast-paced, and dynamic collective of professionals committed to scaling new heights and achieving excellence. We seek individuals who strive beyond mediocrity and are relentless in their pursuit of perfection.
Contribute to model development and fine-tuning workflows for generative AI features.
Design and evaluate retrieval strategies for grounding large models in product-relevant data.
Prototype and benchmark multi-agent collaboration systems for structured reasoning tasks.
Partner with data and platform engineers to ensure scalable deployment and monitoring.
Description
Do you want to help build some of the largest and most consequential enterprise and customer technology systems in the world? Join Apple’s Information Systems and Technology (IS&T) organization. IS&T is the engine behind everything Apple does for customers and for the people who build for them. It’s Apple’s central nervous system. Supporting 2.5 billion active Apple devices, processing billions of secure transactions, and keeping the technology that defines modern life running flawlessly, IS&T makes the impossible feel effortless.
Do you love building solutions to handle global complexity and immense scale? Imagine what you could do here.
The Customer Support AI team is responsible for building multi-turn, conversational, agentic applications and frameworks to support Apple customers across numerous lines of business. You’ll be contributing hands on to a team that consists of engineers, data scientists & researchers to enhance a multi-modal, multi-agent platform with a key focus on incorporating research to improve, latency, cost and customer experience. This is an incredible opportunity to contribute innovation & research to a well established generative AI platform within Apple. There is a huge amount of opportunity and growth within this space!
Preferred Qualifications
Proficiency in machine learning libraries (transformers, datasets).
Strong problem-solving and collaboration skills, with the ability to learn quickly and adapt to production-grade systems.
Experience working with Multi-modal LLMs to enable Voice capabilities is a plus or prior experience with STT, TTS systems.
Experience with deploying to cloud environments (AWS, GCP, on-remote hybrid) is required.
Minimum Qualifications
5+ years of hands-on experience in ML, backend engineering, data engineering
1-2 years of hands-on experience in training, fine-tuning, or evaluating LLMs
Foundational understanding of RAG architectures and vector-based retrieval systems
Strong experience partnering with business and engineering team to deliver AI solutions
Bachelor's or Master's degree in Computer Science, Machine Learning, or related field, or equivalent practical experience.
At Apple, we are driven to deliver exceptional experiences through ultra-fast, thoughtfully designed, and meticulously crafted solutions. Our team is not just any group; we are a highly motivated, fast-paced, and dynamic collective of professionals committed to scaling new heights and achieving excellence. We seek individuals who strive beyond mediocrity and are relentless in their pursuit of perfection.
Contribute to model development and fine-tuning workflows for generative AI features.
Design and evaluate retrieval strategies for grounding large models in product-relevant data.
Prototype and benchmark multi-agent collaboration systems for structured reasoning tasks.
Partner with data and platform engineers to ensure scalable deployment and monitoring.
Description
Do you want to help build some of the largest and most consequential enterprise and customer technology systems in the world? Join Apple’s Information Systems and Technology (IS&T) organization. IS&T is the engine behind everything Apple does for customers and for the people who build for them. It’s Apple’s central nervous system. Supporting 2.5 billion active Apple devices, processing billions of secure transactions, and keeping the technology that defines modern life running flawlessly, IS&T makes the impossible feel effortless.
Do you love building solutions to handle global complexity and immense scale? Imagine what you could do here.
The Customer Support AI team is responsible for building multi-turn, conversational, agentic applications and frameworks to support Apple customers across numerous lines of business. You’ll be contributing hands on to a team that consists of engineers, data scientists & researchers to enhance a multi-modal, multi-agent platform with a key focus on incorporating research to improve, latency, cost and customer experience. This is an incredible opportunity to contribute innovation & research to a well established generative AI platform within Apple. There is a huge amount of opportunity and growth within this space!
Preferred Qualifications
Proficiency in machine learning libraries (transformers, datasets).
Strong problem-solving and collaboration skills, with the ability to learn quickly and adapt to production-grade systems.
Experience working with Multi-modal LLMs to enable Voice capabilities is a plus or prior experience with STT, TTS systems.
Experience with deploying to cloud environments (AWS, GCP, on-remote hybrid) is required.
Minimum Qualifications
5+ years of hands-on experience in ML, backend engineering, data engineering
1-2 years of hands-on experience in training, fine-tuning, or evaluating LLMs
Foundational understanding of RAG architectures and vector-based retrieval systems
Strong experience partnering with business and engineering team to deliver AI solutions
Bachelor's or Master's degree in Computer Science, Machine Learning, or related field, or equivalent practical experience.
About Apple
Sourced by ZipRecruiter
Imagine what you could do here! At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. Dynamic, intelligent people and inspiring, innovative technologies are the norm here. The people who work here have reinvented entire industries with all Apple Hardware products. The same real passion for innovation that goes into our products also applies to our practices strengthening our dedication to leave the world better than we found it.
Industry
Computer and electronic product manufacturing
Company size
10,000+ Employees
Headquarters location
Cupertino, CA, US
Year founded
1976