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Remote Ancestry Customer Service Jobs (NOW HIRING)

Foundever

Remote Customer Service Representative

$15.50/hr

Remote Customer Service Representative Join our dynamic team at Foundever, where every interaction ... ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform ...

Only Data Entry

Remote Customer Service

Phoenix, AZ · Remote

$16 - $21.50/hr

Remote Customer Service Phoenix, AZ, United States Job Openings Remote Customer Service About the Job Remote Customer Service Important: You will receive an email within the next 2 minutes after ...

Travel by Tilly

Remote Customer Service

Franklin Park, IL · Remote

$16 - $21.75/hr

Remote Customer Service Rep Were looking for a creative and detail-oriented remote customer service rep to join our growing travel team. This fully remote position is ideal for someone who loves ...

Only Data Entry

Remote Customer Service

Fullerton, CA · Remote

$16.75 - $22.75/hr

Remote Customer Service Fullerton, CA, United States Job Openings Remote Customer Service Important: You Will Receive An Email Within Next 2 Minutes After Applying, Check Your Inbox or Spam Folder ...

Only Data Entry

Remote Customer Service

Hollywood, FL · Remote

$14.50 - $20/hr

Remote Customer Service Miramar, FL, United States Job Openings Remote Customer Service Important: You Will Receive An Email Within Next 2 Minutes After Applying, Check Your Inbox or Spam Folder For ...

Only Data Entry

Remote Customer Service

Wilmington, NC · Remote

$13.50 - $18.50/hr

Remote Customer Service Wilmington, NC, United States Job Openings Remote Customer Service Important: You Will Receive An Email Within Next 2 Minutes After Applying, Check Your Inbox or Spam Folder ...

Only Data Entry

Remote Customer Service

San Antonio, TX · Remote

$14.50 - $19.75/hr

Remote Customer Service San Antonio, Texas, United States Job Openings Remote Customer Service Important: You Will Receive An Email Within Next 2 Minutes After Applying, Check Your Inbox or Spam ...

Only Data Entry

Remote Customer Service

Murrieta, CA · Remote

$16.25 - $22.25/hr

Remote Customer Service Murrieta, CA, United States Job Openings Remote Customer Service A Data Entry Clerk, is responsible for inputting data and making changes to existing data figures in digital ...

Only Data Entry

Remote Customer Service

Dallas, TX · Remote

$16 - $21.50/hr

Remote Customer Service Dallas, Texas, United States Job Openings Remote Customer Service Important: You Will Receive An Email Within Next 2 Minutes After Applying, Check Your Inbox or Spam Folder ...

Hire Standard Staffing

Remote Customer Service

RI · Remote

$90K/yr

Remote Benefits Representative Company: American Income Life (a proud member of Globe Life, a publicly traded company on NYSE) Earning Potential: $70,000 - $120,000+ per year (commissions + residual ...

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All JobsRemote Ancestry Customer Service Jobs

Remote Ancestry Customer Service information

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How much do remote ancestry customer service jobs pay per hour?

As of Jun 15, 2026, the average hourly pay for remote ancestry customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Ancestry Customer Service representative, and why are they important?

To thrive as a Remote Ancestry Customer Service representative, you need strong communication skills, problem-solving abilities, and familiarity with genealogy concepts, typically supported by a high school diploma or relevant experience. Proficiency with CRM software, online chat platforms, and ancestry research tools is commonly required. Patience, empathy, and active listening are standout soft skills for assisting customers with sensitive or complex family history inquiries. These skills and qualities are crucial to ensure accurate support, customer satisfaction, and a positive experience for users seeking personal and meaningful genealogical information.

What is the difference between Remote Ancestry Customer Service vs Remote Ancestry Sales Representative?

AspectRemote Ancestry Customer ServiceRemote Ancestry Sales Representative
CredentialsBasic customer service skills, sometimes CRM software knowledgeSales experience, communication skills, CRM familiarity
Work EnvironmentRemote, customer support center or home officeRemote, sales-focused environment, often with client interaction
Employer & Industry UsageUsed across genealogy, heritage, and subscription servicesCommon in genealogy, subscription services, and direct sales roles
Search & Comparison IntentCustomer support roles, service jobs, remote customer serviceSales roles, remote sales jobs, customer acquisition

Remote Ancestry Customer Service focuses on assisting customers with inquiries, troubleshooting, and support, while Remote Ancestry Sales Representative emphasizes promoting services, closing sales, and expanding customer base. Both roles are remote and require communication skills, but they serve different functions within the same industry.

What are Remote Ancestry Customer Service representatives?

Remote Ancestry Customer Service representatives are professionals who assist customers with inquiries and issues related to genealogy and ancestry services, typically working from home or another remote location. They help users navigate ancestry platforms, interpret DNA results, update family trees, and resolve account or technical problems. These representatives use phone, email, or live chat to provide support, ensuring a positive customer experience. They require strong communication skills, familiarity with ancestry tools, and the ability to troubleshoot common customer concerns.

What are some common challenges faced by Remote Ancestry Customer Service representatives, and how are they addressed?

Remote Ancestry Customer Service representatives often encounter challenges such as guiding customers through complex genealogical information, handling sensitive family topics, and navigating technical issues with online platforms. To address these, team members receive specialized training in both genealogy basics and customer empathy, and they have access to detailed resources and escalation support. Regular team meetings and knowledge-sharing sessions also help representatives stay updated and troubleshoot unique cases effectively, ensuring a supportive remote work environment.
More about Remote Ancestry Customer Service jobs
What cities are hiring for Remote Ancestry Customer Service jobs? Cities with the most Remote Ancestry Customer Service job openings:
What are the most commonly searched types of Ancestry Customer Service jobs? The most popular types of Ancestry Customer Service jobs are:
What states have the most Remote Ancestry Customer Service jobs? States with the most job openings for Remote Ancestry Customer Service jobs include:
What job categories do people searching Remote Ancestry Customer Service jobs look for? The top searched job categories for Remote Ancestry Customer Service jobs are:
Remote Ancestry Customer Service jobs near you
Infographic showing various Remote Ancestry Customer Service job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Remote Customer Service Representative

Remote Customer Service Representative

Foundever

Remote

$15.50/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 7 days ago

Foundever rating

5.6

Company rating: 5.6 out of 10

Based on 189 frontline employees who took The Breakroom Quiz

40th of 71 rated call and contact centers

Job description

Remote Customer Service Representative

Join our dynamic team at Foundever, where every interaction is an opportunity to make a difference!  

Location: Remote

Job Overview

As a Customer Service Representative at Foundever, you'll support one of the largest financial providers in the U.S. - no cold calling required! This is an inbound call center environment in the comfort of your own home! We offer paid training that will help prepare you for the launch of this new career. 

Please note: A distraction-free and quiet workspace is essential during training and work hours.

Why You Should Join Us

  • Competitive Compensation:$15.50/H, paid training 

  • Remote Work: Enjoy the freedom of a remote work environment, with weekend shifts as needed.

  • Comprehensive Benefits:Including 401(k) matching, health, dental, and vision insurance, disability insurance, paid time off, opportunities for bonuses, and career growth.

  • Seeking availability for 8-hour shifts during the hours of 8am-8pm EST or 12pm-12am EST, including evening and weekend availability.
What We're Looking For

  • Must be at least 18 years old. 

  • High school diploma or GED equivalent required. 

  • 1 year of relevant work experience. 

  • Open availability during operating hours a must! 

  • Professional customer service aptitude is essential.  

If you reside within 50 miles of our on-site locations,you will be offered an onsite role. 

Key Skills

  • Customer Service Aptitude:Strong skills in delivering exceptional service. 

  • Reliability:Consistent dependability and responsibility. 

  • Critical Thinking:Ability to assess situations and develop empathetic solutions. 

  • Service-Oriented:A personal drive to serve others with compassion. 

  • Organizational Skills:Strong organizational abilities are crucial for success in this role. 

  • System Navigation:Ability to navigate system tools to search for answers & information. 

Home Setup Requirements

  • Provided Equipment: Foundever will ship the necessary equipment. 

  • Internet Requirements:A hardwired high-speed internet connection.No wireless 

  • Work Environment:A quiet, distraction-free space is essential; webcam video presence will be required during training and production.Cannot be a primary care provider during hours of operation. 

  • Device Requirements:You'll need to use your own computer or tablet (excluding Kindle Fire Tablets) for the first few days of training before we ship the equipment. Cell phones are not permitted during training. 

About Foundever

Foundever is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we're the team behind the best experiences for +800 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Military Partners

We proudly support military families through partnerships with Military One Source and other veteran organizations. We value the unique skills and experiences that veterans bring to our workforce.

Equal Opportunity Employment (EEO)

Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.

Interested in Becoming Part of Our Team?

Visit us atfoundever.comand connect with us onFacebook,LinkedIn, andTwitter.

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