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Remote Aflac Customer Service information

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How much do remote aflac customer service jobs pay per hour?

As of Jul 23, 2026, the average hourly pay for remote aflac customer service in the United States is $20.74, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $23.80 per hour, depending on experience, location, and employer.

What is the difference between Remote Aflac Customer Service vs Remote Insurance Customer Service?

AspectRemote Aflac Customer ServiceRemote Insurance Customer Service
CredentialsBasic insurance knowledge, customer service skillsInsurance licensing may be required, customer service skills
Work EnvironmentHome-based, flexible hoursHome-based, flexible hours
Employer & IndustryAflac, insurance industryVarious insurance companies, insurance industry
Search & Comparison IntentUnderstanding Aflac-specific rolesGeneral insurance customer service roles

Remote Aflac Customer Service roles focus on supporting Aflac policyholders, often requiring familiarity with Aflac products. Remote Insurance Customer Service positions may involve supporting multiple insurance providers and might require licensing. Both roles are home-based, customer-focused, and common in the insurance industry, but Aflac-specific roles emphasize Aflac products and policies.

Does Aflac provide equipment to work from home?

Aflac typically provides the necessary equipment, such as computers and headsets, to remote customer service representatives. However, specific provisions may vary by role and location, so it is advisable to confirm during the onboarding process or with the hiring manager.

Is it hard to get hired at Aflac?

Getting hired as a Remote Aflac Customer Service representative typically involves completing an online application, passing a background check, and demonstrating good communication skills. The hiring process can vary in length but generally requires relevant customer service experience and the ability to work independently in a remote environment.

Does Aflac hire remote workers?

Aflac offers remote customer service positions, including roles like Remote Aflac Customer Service, which typically involve working from home and using communication tools such as phone and computer. These positions often require strong communication skills and may include training or certification requirements. Remote work availability can vary by position and location, so checking current job listings is recommended.

How much do Aflac agents make per month?

Aflac customer service representatives working remotely typically earn between $2,000 and $4,000 per month, depending on experience, sales performance, and commission structure. Compensation often includes base pay plus commissions or bonuses based on customer interactions and sales goals.
More about Remote Aflac Customer Service jobs
What cities are hiring for Remote Aflac Customer Service jobs? Cities with the most Remote Aflac Customer Service job openings:
What are the most commonly searched types of Aflac Customer Service jobs? The most popular types of Aflac Customer Service jobs are:
What states have the most Remote Aflac Customer Service jobs? States with the most job openings for Remote Aflac Customer Service jobs include:
What job categories do people searching Remote Aflac Customer Service jobs look for? The top searched job categories for Remote Aflac Customer Service jobs are:
Remote Aflac Customer Service jobs near you
Infographic showing various Remote Aflac Customer Service job openings in the United States as of July 2026, with employment types broken down into 87% Full Time, 8% Part Time, 2% Temporary, and 3% Contract. Highlights an 2% In-person, and 98% Remote job distribution, with an average salary of $43,138 per year, or $20.7 per hour.

Remote Customer Service Representative

Test of Time Plumbing Heating Air & Electrical

Worcester, MA • Remote

$22 - $27/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 22 days ago

Job description

Remote Customer Service Representative

Test of Time Plumbing Heating Air & Electrical means choosing a company that upholds honesty, professionalism, and a deep-rooted family ethos. With a trusted presence in the Greater Boston and Metro West areas since 1976, we're recognized for our integrity and excellence in service.

We are currently looking for a Remote Customer Service Representative to join our growing team. This position gives you the opportunity to gain valuable office experience providing customer service over the phone. Apply today to learn more and see if this could be the right fit for you!

Summary/Objective

This full-time Customer Service Representative is responsible for delivering exceptional customer service by handling incoming inquiries, addressing customer concerns, resolving issues, and scheduling service and maintenance appointments. This role requires strong communication skills, patience, attention to detail, and the ability to multitask in a fast-paced environment. Additional responsibilities include making outbound calls, supporting customer follow-up efforts, and assisting with maintaining efficient technician schedules to ensure a positive customer experience and smooth daily operations.

Pay: $22-$27/hour, depending on experience

Benefits

  • Medical, Dental, and Vision Insurance (50% employer-paid for employee)

  • Company-paid Long-Term Disability (LTD)

  • Company-paid $50,000 Life Insurance

  • Aflac Accident Insurance Available

  • 401(k) with 5% company match after 6 months

  • Birthday Bonus (equivalent to 8 hours of pay)

  • Paid Vacation:

    • 2 weeks during the first year

    • 3 weeks after 1-4 years

    • 4 weeks after 5+ years

  • Sick Time (40 hours for full-time employees)

  • Bereavement Leave (3 days)

  • Tuition Reimbursement ($500/year)

Hours: Monday through Friday, 7:00 a.m.-3:30 p.m. On-call rotation is 1 week every 4 weeks.

Job Duties & Responsibilities

  • Interact with customers via telephone, email, or in person to provide support and information on products or services

  • Maintain technicians' daily schedules

  • Maintain customer accounts and record detailed customer interactions

  • Keep customers informed of technicians' schedules and estimated arrival times

  • Resolve customer concerns and answer questions to the best of your ability

  • Follow company communication procedures, guidelines, and policies

  • Perform other related duties as assigned

Required Qualifications & Attributes

  • 3+ years of ServiceTitan experience

  • Trade industry experience preferred (HVAC, Electrical, or Plumbing)

  • High school diploma or GED

  • Ability to multitask, prioritize, and manage time effectively

  • Excellent communication skills and active listening abilities