Remote Eddie Bauer Customer Service Jobs (NOW HIRING)

With the broadest product portfolio in the industry, groundbreaking machines and a holistic service promise, Koenig & Bauer sets international standards. Our 5,500 employees worldwide generate annual sales of €1.2 billion.

This is your opportunity to join Koenig & Bauer (US), the sales and service organization for Koenig & Bauer in the United States and the North American headquarters. Become part of our company where creativity, fascination and passion for mechanical and electrical engineering work together as we develop the printing world of tomorrow and exceed print!

Location: Remote with 100% travel to customer locations across the United States.

Reports to: Regional Service Manager

Standard Schedule: Standard work schedule is Monday – Friday and hours vary; but must be able to work weekends, early mornings, and some evenings

FLSA Status: Non-exempt/Hourly

Compensation: $27 - $46 per hour

Job Responsibility: The Demonstrator is responsible for the operation, demonstration, and explanation of Koenig & Bauer Sheetfed presses including peripheral equipment. The Demonstrator provides training and instruction on the operation and maintenance of the presses and peripheral equipment to customers and their staff both upon installation of new equipment and on an on-going basis. Demonstrator must also be able to troubleshoot and repair machine issues

Essential Duties and Responsibilities:

• Works with the Koenig & Bauer Service installing and commissioning Koenig & Bauer systems and equipment through customer demonstrations including Koenig & Bauer quality control systems, software and hardware, demonstrations, training and application development for Sheetfed printing equipment and additional options.
• Has knowledge of and is able to convey competitive advantage of Koenig & Bauer presses and systems including all peripheral equipment.
• Looks for opportunities to increase customer satisfaction and create enthusiasm and pride in Koenig & Bauer and its systems and equipment to maximize sales potential.
• May demonstrate equipment hardware and software at trade shows.
• Documents all training and demonstrations.
• Deliver world-class customer service with each and every customer interaction including introducing or greeting the customer upon your arrival, listening and asking questions of the customer to understand how you can help, informing customer of your findings as well as recommended action plan including schedule and timeline, and touching base with customer at the end of the job or during critical milestones while on the job.
• Complete accurate and timely records including updating open/closed issues spreadsheet, recording time, expenses, and work performed in MDS, and any other required paperwork or records.
• Adhere to all applicable customer practices and policies while working at their site including arrival and departure procedures, following safety policies and using necessary personal protective equipment, and adhering to policies regarding smoking and eating in the workplace.
• Performs other related job responsibilities as necessary based on business needs.

Required Qualifications:

Education: High School Diploma or GED-equivalent required; but post-high school degree or certification in technical field including but not limited to printing preferred. Experience operating a Koenig & Bauer Press is a plus.
Experience: Minimum seven years of experience operating sheetfed printing equipment.
Computer Skills: Microsoft Windows; programming and networking; extensive use of various proprietary software and programming tools; basic use of e-mail, internet navigation, word processing, and spreadsheets.

Knowledge, Abilities, and Interpersonal Skills:

• Excellent verbal, interpersonal, and presentation skills.
• Understanding of printing production and planning.
• A thorough understanding of printing processes like Conventional, UV and Waterless.
• A good understanding of Printing Industry standards and specifications
• Working knowledge of measuring systems used in printing processes
• Basic understanding of customers’ production environment and industry trends.
  

Koenig & Bauer (US) is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/orientation, gender identity, age, veteran status, creed, national origin or ancestry, or any other status protected by federal, state, or local law. Information collected by the application process is solely to determine suitability for employment, verify identity, and maintain employment statistics of applicants.

Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship for the employer. Please contact Koenig & Bauer’s HR Department at NA-HR@koenig-bauer.com or 469-532-8120 if you need assistance completing this application or to otherwise participate in the application process.

Benefits

Vacation – 15 days per year

Holidays – Up to 11 days

Sick – 7 days

Medical, Dental, and Vision

Disability and Life

Flexible Spending Accounts

401k Retirement and Profit Sharing Plan

Income replacement plans for cancer, critical illness, and accident

Long-Term Care Plans

Years-of-Service Bonus Plan

Educational Assistance