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Remote Etsy Customer Service Jobs (NOW HIRING)

Etsy

Staff UX Researcher

New York, NY · On-site +1

$165K - $215K/yr

The Android team at Etsy focuses on creating a first-class buyer experience for customers who ... Conduct remote, on-site, and in-field (as needed) user research studies with Etsy buyers and ...

Etsy

Senior Staff Machine Learning Engineer

New York, NY · On-site +1

$245K - $319K/yr

... customer journey for over 85 million buyers and over 5 million sellers. Do you have a passion for ... This position will be in Brooklyn, NY or for remote candidates based in the United States. Etsy is ...

Etsy

Staff UX Researcher

New York, NY · On-site +1

$165K - $215K/yr

The Android team at Etsy focuses on creating a first-class buyer experience for customers who ... Conduct remote, on-site, and in-field (as needed) user research studies with Etsy buyers and ...

Etsy

Senior UX Researcher

Brooklyn, NY · On-site +1

$136K - $176K/yr

Conduct on-site, remote, and in-field user research studies with Etsy buyers and sellers * Share ... customer-centric perspective * Ambitious, meticulous, and able to balance multiple projects at a ...

Etsy

Senior UX Researcher

New York, NY · On-site +1

$136K - $176K/yr

Conduct on-site, remote, and in-field user research studies with Etsy buyers and sellers * Share ... customer-centric perspective * Ambitious, meticulous, and able to balance multiple projects at a ...

Etsy

Senior Staff Machine Learning Engineer

New York, NY · On-site +1

$245K - $319K/yr

... customer journey for over 85 million buyers and over 5 million sellers. Do you have a passion for ... This position will be in Brooklyn, NY or for remote candidates based in the United States. Etsy is ...

Etsy

Senior Benefits & Leave Analyst

New York, NY · On-site +1

$107K - $139K/yr

A customer-service mindset - you treat every employee interaction as a moment that matters, you're ... Etsy is proud to be an equal opportunity workplace. We are committed to equal employment ...

Etsy

Staff TechOps Manager

New York, NY · On-site +1

$134K - $174K/yr

... service systems. You will be responsible for the technical strategy and design of our CX stack ... for Etsy's global community of buyers and sellers. We work closely with Customer Operations ...

Etsy

Senior HR Business Partner

Brooklyn, NY · On-site +1

$149K - $193K/yr

... for Etsy's Operations organization, including a direct relationship with our VP of Customer ... That means being a trusted, influential thought partner - not a service desk. * Partner with ...

Only Data Entry

Remote Customer Service

Phoenix, AZ · Remote

$16 - $21.50/hr

Remote Customer Service Phoenix, AZ, United States Job Openings Remote Customer Service About the Job Remote Customer Service Important: You will receive an email within the next 2 minutes after ...

Travel by Tilly

Remote Customer Service

Franklin Park, IL · Remote

$16 - $21.75/hr

Remote Customer Service Rep Were looking for a creative and detail-oriented remote customer service rep to join our growing travel team. This fully remote position is ideal for someone who loves ...

Only Data Entry

Remote Customer Service

Fullerton, CA · Remote

$16.75 - $22.75/hr

Remote Customer Service Fullerton, CA, United States Job Openings Remote Customer Service Important: You Will Receive An Email Within Next 2 Minutes After Applying, Check Your Inbox or Spam Folder ...

Only Data Entry

Remote Customer Service

San Antonio, TX · Remote

$14.50 - $19.75/hr

Remote Customer Service San Antonio, Texas, United States Job Openings Remote Customer Service Important: You Will Receive An Email Within Next 2 Minutes After Applying, Check Your Inbox or Spam ...

Only Data Entry

Remote Customer Service

Wilmington, NC · Remote

$13.50 - $18.50/hr

Remote Customer Service Wilmington, NC, United States Job Openings Remote Customer Service Important: You Will Receive An Email Within Next 2 Minutes After Applying, Check Your Inbox or Spam Folder ...

Only Data Entry

Remote Customer Service

Dallas, TX · Remote

$16 - $21.50/hr

Remote Customer Service Dallas, Texas, United States Job Openings Remote Customer Service Important: You Will Receive An Email Within Next 2 Minutes After Applying, Check Your Inbox or Spam Folder ...

Only Data Entry

Remote Customer Service

Murrieta, CA · Remote

$16.25 - $22.25/hr

Remote Customer Service Murrieta, CA, United States Job Openings Remote Customer Service A Data Entry Clerk, is responsible for inputting data and making changes to existing data figures in digital ...

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As of Jun 8, 2026, the average hourly pay for remote etsy customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.
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Remote Etsy Customer Service jobs near you
Infographic showing various Remote Etsy Customer Service job openings in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Operational Readiness Manager, Customer Support

Operational Readiness Manager, Customer Support

Etsy

Brooklyn, NY • On-site, Remote

$107K - $139K/yr

Full-time

Posted 16 days ago

Job description

Company Description
Etsy is the global marketplace for unique and creative goods. We build, power, and evolve the tools and technologies that connect millions of entrepreneurs with millions of buyers around the world. As an Etsy Inc. employee, whether a team member of Etsy or Depop, you will tackle unique, meaningful, and large-scale problems alongside passionate coworkers, all the while making a rewarding impact and Keeping Commerce Human.
Salary Range:
$107,000.00 - $139,000.00
What's the role?
We're looking for an Operational Readiness Manager, Customer Support who serves as the operational link between external business changes and internal support readiness. As a deep internal subject matter expert within the Support Operations pillar, you are dedicated to ensuring that Etsy's support ecosystem is prepared to execute on key product and marketing milestones.
This is a full-time position reporting to the Senior Manager, Support Operations. In addition to salary, you will also be eligible for an equity package, an annual performance bonus, and our competitive benefits that support you and your family as part of your total rewards package at Etsy.
This role requires your presence in Etsy's Brooklyn Office once or twice per week depending on your proximity to the office. Candidates living within commutable distance of Etsy's Brooklyn Office Hub may be the first to be considered. Learn more details about our work modes and workplace safety policies here.
What's this team like at Etsy?
Etsy's Customer Support team sits within our global Customer Operations organization. We coordinate product launch preparation for any new or updated customer facing features, to ensure our team of 600+ customer support agents have the information they need to help Etsy buyers and sellers effectively. We provide customer support insights to product and engineering colleagues across the company in order to advise product roadmaps and reduce customer friction. We lead the support organization's response to technical incidents ensuring strong communication, a fast and accurate response, and quick issue resolution.
What does the day-to-day look like?
  • Internal Support Readiness: Act as a key support stakeholder in launch planning, ensuring that our support implementation is synchronized with go-to-market plans and providing support data as an input for sentiment reporting. Translate product and policy launches into actionable instructions for the support organization, ensuring both human and automated support agents have the vital context and tools to handle customer questions and feedback. Execute monitoring for new launches, providing real-time operational health data to help refine messaging and support tactics.
  • Incident Management & Post Mortem Analysis:Coordinate the internal Support response to technical incidents, providing timely alerts, approved workarounds, and status updates. Monitor key operational health metrics (SLA, resolution speed, and contact volume) during service disruptions, escalating critical trends to Support leadership. Participate in post-mortem analyses for support-impacting incidents, ensuring root causes are identified and operational processes are improved to prevent future recurrence.
  • Cross-Team Collaboration: Partner with the human support pillar to ensure that agent-facing documentation and quality standards are updated to reflect new operational workflows. Collaborate with the automated support pillar to identify high-volume issues that can be moved from human support to self-service channels based on sentiment data. Maintain deep product knowledge to provide expert commentary on the "why" behind support trends, sharing that knowledge across the customer support team.
  • Of course, this is just a sample of the kinds of work this role will require! You should assume that your role will encompass other tasks, too, and that your job duties and responsibilities may change from time to time at Etsy's discretion, or otherwise applicable with local law.

Qualities that will help you thrive in this role are:
  • 4+ years of experience in Customer Operations, Product Operations, or a high-level Support role.
  • Proficiency in using NLP or sentiment analysis tools to generate actionable insights for leadership and cross-functional partners.
  • Provide deep subject matter expertise across the org, maintain synchronization with Product and Marketing milestones, and contribute to the improvement of First Touch Resolution (FTR) and Total Resolution Time (TRT) through proactive operational readiness.
  • Strong ability to act as a stakeholder in cross-functional projects, managing internal Support execution while maintaining alignment with broader company goals.
  • Exceptional communication skills, with a focus on translating complex product changes into simple, operational instructions for a global agent workforce.
  • A proactive, "calm and steady" approach to problem-solving during high-pressure technical incidents.
  • You may be expected to travel to Etsy's offices or to our outsourced partner sites, as driven by team priorities and business needs.

Additional Information
What's Next
If you're interested in joining the team at Etsy, please share your resume with us and feel free to include a cover letter if you'd like. As we hope you've seen already, Etsy is a place that values individuality and variety. We don't want you to be like everyone else -- we want you to be like you! So tell us what you're all about.
Our Promise
At Etsy, we believe that a diverse, equitable and inclusive workplace furthers relevance, resilience, and longevity. We encourage people from all backgrounds, ages, abilities, and experiences to apply. Etsy is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status, or any other characteristic protected by applicable law. If, due to a disability, you need an accommodation during any part of the application or interview process, please let your recruiter know. While Etsy supports visa sponsorship, sponsorship opportunities may be limited to certain roles and skills.

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