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Full Time Etsy Customer Service Jobs (NOW HIRING)

Etsy

Staff UX Researcher

New York, NY · On-site +1

$165K - $215K/yr

This is a full-time position reporting to the Senior UX Research Manager, Android and iOS ... The Android team at Etsy focuses on creating a first-class buyer experience for customers who ...

Etsy

Senior Benefits & Leave Analyst

Brooklyn, NY · On-site +1

$107K - $139K/yr

A customer-service mindset - you treat every employee interaction as a moment that matters, you're ... Etsy is proud to be an equal opportunity workplace. We are committed to equal employment ...

Etsy

Senior Product Manager, Trust Experience

New York, NY · On-site

$157K - $203K/yr

... that balance customer trust, UX, legal requirements and business needs. This is a full-time ... Etsy offers different work modes to meet the variety of needs and preferences of our team. Learn ...

Etsy

Senior Staff Machine Learning Engineer

New York, NY · On-site +1

$245K - $319K/yr

As an Etsy Inc. employee, whether a team member of Etsy or Depop, you will tackle unique ... This opportunity is a full-time position reporting to the engineering leadership within Search ...

Etsy

Senior UX Researcher

Brooklyn, NY · On-site +1

$136K - $176K/yr

As an Etsy Inc. employee, whether a team member of Etsy or Depop, you will tackle unique ... This is a full-time position reporting to the Senior UX Research Manager for Inventory. In addition ...

Etsy

VP, Deputy General Counsel, Corporate

Brooklyn, NY · On-site +1

$322K - $418K/yr

As an Etsy Inc. employee, whether a team member of Etsy or Depop, you will tackle unique ... This is a full-time position reporting to the Chief Legal Officer. In addition to salary, you will ...

Etsy

Staff TechOps Manager

New York, NY

$134K - $174K/yr

This is a full-time position reporting to the Senior Director, Outsourcing. In addition to salary ... for Etsy's global community of buyers and sellers. We work closely with Customer Operations ...

Etsy

Program Coordinator, Workforce Planning

Brooklyn, NY · On-site +1

$92K - $120K/yr

... Etsy's needs back to our vendor partners. This is a full-time position reporting to the Senior ... VMS, ATS, CRM, or HRIS. * Experience owning a program end-to-end, including process design ...

Etsy

Senior Audience Strategy Manager

New York, NY · On-site +1

$157K - $203K/yr

... Etsy shows up consistently for our buyers across all platforms. This is a full-time position ... Apply SQL and analytical skills to dig into customer, market, and behavioral data. Synthesize data ...

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Full Time Etsy Customer Service information

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How much do full time etsy customer service jobs pay per hour?

As of Jun 14, 2026, the average hourly pay for full time etsy customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

Does Etsy pay real money?

Full Time Etsy Customer Service roles typically pay real money as they are paid employment positions. Employees receive wages or salaries through standard payment methods such as direct deposit or checks, consistent with industry norms for full-time jobs.

How to work for Etsy from home?

To work as a full-time Etsy customer service representative from home, you typically need strong communication skills, familiarity with online platforms, and the ability to handle customer inquiries via email, chat, or phone. Employers often require prior customer service experience and may provide training on Etsy's policies and tools. A reliable internet connection and a quiet workspace are essential for remote roles.

What is the difference between Full Time Etsy Customer Service vs Full Time eBay Customer Service?

AspectFull Time Etsy Customer ServiceFull Time eBay Customer Service
Required CredentialsBasic customer service skills, familiarity with Etsy platformBasic customer service skills, familiarity with eBay platform
Work EnvironmentOnline, home-based, flexible hoursOnline, home-based, flexible hours
Employer & Industry UsageEtsy marketplace sellers, small businesseseBay sellers, online retail
Common Search & ComparisonYesYes

Both Full Time Etsy Customer Service and Full Time eBay Customer Service roles involve assisting online marketplace buyers and sellers. The main difference lies in the platform they support: Etsy focuses on handmade, vintage, and craft items, while eBay covers a broader range of products. Skills required are similar, primarily customer service and platform familiarity. Both roles are home-based, flexible, and industry-specific, making them comparable options for online customer support careers.

Can you make $10,000 a month on Etsy?

Full Time Etsy Customer Service roles typically do not generate $10,000 monthly income, as earnings depend on factors like sales volume, product pricing, and business scale. Customer service positions usually offer hourly wages or salaries, which are generally lower than that amount, but successful Etsy shop owners or sellers can potentially reach higher income levels through sales and marketing efforts.

Can Etsy be a part-time job?

Full Time Etsy Customer Service roles are typically full-time positions, but some companies or sellers may offer part-time customer service opportunities. These roles often require flexible hours and good communication skills, and they can be suitable for individuals seeking part-time work in customer support. Availability depends on the employer and the specific job posting.
What cities are hiring for Full Time Etsy Customer Service jobs? Cities with the most Full Time Etsy Customer Service job openings:
What are the most commonly searched types of Etsy Customer Service jobs? The most popular types of Etsy Customer Service jobs are:
What states have the most Full Time Etsy Customer Service jobs? States with the most job openings for Full Time Etsy Customer Service jobs include:
Full Time Etsy Customer Service jobs near you
Operational Readiness Manager, Customer Support

Operational Readiness Manager, Customer Support

Etsy

Brooklyn, NY • On-site, Remote

$107K - $139K/yr

Full-time

Posted 20 days ago

Job description

Company Description
Etsy is the global marketplace for unique and creative goods. We build, power, and evolve the tools and technologies that connect millions of entrepreneurs with millions of buyers around the world. As an Etsy Inc. employee, whether a team member of Etsy or Depop, you will tackle unique, meaningful, and large-scale problems alongside passionate coworkers, all the while making a rewarding impact and Keeping Commerce Human.
Salary Range:
$107,000.00 - $139,000.00
What's the role?
We're looking for an Operational Readiness Manager, Customer Support who serves as the operational link between external business changes and internal support readiness. As a deep internal subject matter expert within the Support Operations pillar, you are dedicated to ensuring that Etsy's support ecosystem is prepared to execute on key product and marketing milestones.
This is a full-time position reporting to the Senior Manager, Support Operations. In addition to salary, you will also be eligible for an equity package, an annual performance bonus, and our competitive benefits that support you and your family as part of your total rewards package at Etsy.
This role requires your presence in Etsy's Brooklyn Office once or twice per week depending on your proximity to the office. Candidates living within commutable distance of Etsy's Brooklyn Office Hub may be the first to be considered. Learn more details about our work modes and workplace safety policies here.
What's this team like at Etsy?
Etsy's Customer Support team sits within our global Customer Operations organization. We coordinate product launch preparation for any new or updated customer facing features, to ensure our team of 600+ customer support agents have the information they need to help Etsy buyers and sellers effectively. We provide customer support insights to product and engineering colleagues across the company in order to advise product roadmaps and reduce customer friction. We lead the support organization's response to technical incidents ensuring strong communication, a fast and accurate response, and quick issue resolution.
What does the day-to-day look like?
  • Internal Support Readiness: Act as a key support stakeholder in launch planning, ensuring that our support implementation is synchronized with go-to-market plans and providing support data as an input for sentiment reporting. Translate product and policy launches into actionable instructions for the support organization, ensuring both human and automated support agents have the vital context and tools to handle customer questions and feedback. Execute monitoring for new launches, providing real-time operational health data to help refine messaging and support tactics.
  • Incident Management & Post Mortem Analysis:Coordinate the internal Support response to technical incidents, providing timely alerts, approved workarounds, and status updates. Monitor key operational health metrics (SLA, resolution speed, and contact volume) during service disruptions, escalating critical trends to Support leadership. Participate in post-mortem analyses for support-impacting incidents, ensuring root causes are identified and operational processes are improved to prevent future recurrence.
  • Cross-Team Collaboration: Partner with the human support pillar to ensure that agent-facing documentation and quality standards are updated to reflect new operational workflows. Collaborate with the automated support pillar to identify high-volume issues that can be moved from human support to self-service channels based on sentiment data. Maintain deep product knowledge to provide expert commentary on the "why" behind support trends, sharing that knowledge across the customer support team.
  • Of course, this is just a sample of the kinds of work this role will require! You should assume that your role will encompass other tasks, too, and that your job duties and responsibilities may change from time to time at Etsy's discretion, or otherwise applicable with local law.

Qualities that will help you thrive in this role are:
  • 4+ years of experience in Customer Operations, Product Operations, or a high-level Support role.
  • Proficiency in using NLP or sentiment analysis tools to generate actionable insights for leadership and cross-functional partners.
  • Provide deep subject matter expertise across the org, maintain synchronization with Product and Marketing milestones, and contribute to the improvement of First Touch Resolution (FTR) and Total Resolution Time (TRT) through proactive operational readiness.
  • Strong ability to act as a stakeholder in cross-functional projects, managing internal Support execution while maintaining alignment with broader company goals.
  • Exceptional communication skills, with a focus on translating complex product changes into simple, operational instructions for a global agent workforce.
  • A proactive, "calm and steady" approach to problem-solving during high-pressure technical incidents.
  • You may be expected to travel to Etsy's offices or to our outsourced partner sites, as driven by team priorities and business needs.

Additional Information
What's Next
If you're interested in joining the team at Etsy, please share your resume with us and feel free to include a cover letter if you'd like. As we hope you've seen already, Etsy is a place that values individuality and variety. We don't want you to be like everyone else -- we want you to be like you! So tell us what you're all about.
Our Promise
At Etsy, we believe that a diverse, equitable and inclusive workplace furthers relevance, resilience, and longevity. We encourage people from all backgrounds, ages, abilities, and experiences to apply. Etsy is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status, or any other characteristic protected by applicable law. If, due to a disability, you need an accommodation during any part of the application or interview process, please let your recruiter know. While Etsy supports visa sponsorship, sponsorship opportunities may be limited to certain roles and skills.

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