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Full Time Medicaid Customer Service Jobs (NOW HIRING)

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Medicaid Customer Service Representative

Tampa, FL · On-site

$19/hr

We are seeking a compassionate, professional, and detail-oriented Medicaid Customer Service Representative to assist Medicaid members with questions regarding eligibility, benefits, claims, coverage ...

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Customer Service - Medicaid

Tampa, FL · On-site

$19/hr

We are seeking a compassionate, organized, and detail-oriented Medicaid Eligibility & Long-Term Care Services Specialist to assist older adults and individuals in navigating the Medicaid eligibility ...

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Customer Service - Medicaid

Tampa, FL · Remote

$19 - $22/hr

Strong customer service, communication, and organizational skills. * Experience working with Medicaid, social services, healthcare, or long-term care programs is highly preferred. This is an ...

Customer Service

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Servicing - Customer Care Specialist

Sterling Heights, MI · On-site

$16/hr

Strong customer service, problem-solving, and conflict resolution abilities. * Excellent ... Self-motivated with a positive attitude and strong work ethic. * Full-time, onsite attendance.

Customer Service

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Servicing - Customer Care Specialist

Sterling Heights, MI · On-site

$16/hr

Strong customer service, problem-solving, and conflict resolution abilities. * Excellent ... Self-motivated with a positive attitude and strong work ethic. * Full-time, onsite attendance.

Oriol Health Care

Medicaid Coordinator

Holden, MA · On-site

$26 - $32/hr

Strong customer service and interpersonal skills. * Ability to work independently while ... Stable, full-time employment with a respected healthcare organization * Opportunities for ...

lhs

Customer service and collections * PointClickCare (PCC) documentation and workflows * Contribute to audits, compliance reviews, and internal reporting related to Medicaid and reimbursement. Education ...

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Full Time Medicaid Customer Service information

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How much do full time medicaid customer service jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for full time medicaid customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Full Time Medicaid Customer Service vs Part Time Medicaid Customer Service?

AspectFull Time Medicaid Customer ServicePart Time Medicaid Customer Service
Work HoursTypically 35-40 hours per weekLess than 30 hours per week
CertificationsOften requires similar certifications, such as customer service or Medicaid knowledgeSame certifications as full-time, but may vary based on employer
Work EnvironmentOffice or call center setting, full-time scheduleSimilar environment, flexible scheduling possible
Job ResponsibilitiesHandling Medicaid inquiries, processing applications, providing supportSame responsibilities, with reduced hours

Full Time Medicaid Customer Service roles involve standard full-week hours and comprehensive responsibilities, while Part Time roles offer flexibility with fewer hours but similar duties and requirements. Both positions require knowledge of Medicaid policies and customer service skills, making them suitable for individuals seeking different work schedules within the same industry.

More about Full Time Medicaid Customer Service jobs

What cities are hiring for Full Time Medicaid Customer Service jobs?

Cities with the most Full Time Medicaid Customer Service job openings:

What are the most commonly searched types of Medicaid Customer Service jobs?

The most popular types of Medicaid Customer Service jobs are:

What states have the most Full Time Medicaid Customer Service jobs?

States with the most job openings for Full Time Medicaid Customer Service jobs include:

What job categories do people searching Full Time Medicaid Customer Service jobs look for?

The top searched job categories for Full Time Medicaid Customer Service jobs are:

Full Time Medicaid Customer Service jobs near you
Infographic showing various Full Time Medicaid Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Medicaid Customer Service Representative

Leeds Professional Resources

Tampa, FL • On-site

$19/hr

Full-time

Medical, Dental, Vision, PTO

This job post has expired today. Applications are no longer accepted.

Job description

We are seeking a compassionate, professional, and detail-oriented Medicaid Customer Service Representative to assist Medicaid members with questions regarding eligibility, benefits, claims, coverage, providers, authorizations, and other healthcare-related services.

The ideal candidate will have excellent communication and customer service skills, the ability to handle sensitive member information with discretion, and experience working in a healthcare, insurance, Medicaid, or call center environment. This position requires patience, empathy, accuracy, and the ability to effectively resolve member concerns while adhering to applicable policies and regulations.

Key Responsibilities

Member Customer Service

  • Respond to incoming calls and inquiries from Medicaid members in a professional and courteous manner
  • Assist members with questions regarding benefits, eligibility, coverage, claims, and available services
  • Explain healthcare benefits and policies in a clear and easy-to-understand manner
  • Research member accounts and provide accurate information based on established guidelines
  • Resolve member concerns and complaints promptly and professionally
  • Escalate complex issues to supervisors or appropriate departments when necessary

Medicaid & Eligibility Support

  • Assist members with questions regarding Medicaid eligibility and enrollment
  • Provide information regarding plan benefits, coverage requirements, and participating providers
  • Assist members with locating or selecting participating healthcare providers
  • Explain changes to member benefits, coverage, or eligibility as appropriate
  • Coordinate with state Medicaid agencies and internal departments when required

Claims & Billing Support

  • Answer questions regarding claims, payments, deductibles, copayments, and covered services
  • Research claim status and assist members with resolving billing-related concerns
  • Communicate with providers and internal claims departments to resolve discrepancies
  • Document all member interactions and actions taken

Provider & Authorization Support

  • Assist members with questions regarding provider networks and covered services
  • Help members understand referral and prior authorization requirements
  • Coordinate with provider services and utilization management teams as necessary
  • Assist members in resolving issues related to appointments, referrals, and authorizations

Documentation & Compliance

  • Accurately document all calls, inquiries, complaints, and resolutions in the appropriate system
  • Maintain strict confidentiality of protected health information (PHI) and member information
  • Follow HIPAA, Medicaid, state, and company policies and procedures
  • Ensure all member interactions are handled in accordance with established quality and compliance standards
  • Meet established customer service, quality, and productivity metrics

Administrative Support

  • Process member requests, demographic updates, ID card requests, and other account changes
  • Assist with correspondence, forms, and documentation as needed
  • Participate in training and ongoing education regarding Medicaid programs, benefits, and policies
  • Maintain current knowledge of plan benefits, procedures, and customer service requirements