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Remote Medicaid Customer Service Jobs (NOW HIRING)

Compunnel, Inc.

Customer Service Trainee

Atlanta, GA · Remote

$14/hr

... Customer Service Trainees. In this role, you will serve as the primary point of contact for ... remote position within a structured call center environment, supporting Medicare and Medicaid ...

MMC Group LP

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REMOTE -Bilingual Customer Service Representative $17+/hr VA only!

Suffolk, VA · Remote

$17.46/hr

Senior Customer Support Representative / CSR (Remote) - Virginia Medicaid & CHIP Support Work From Home Opportunity - VIRGINIA Residents Only Pay Rate * $16.67/hour - English Speaking * $17.46/hour ...

DRUM Associates

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Customer Service Representative

Milwaukee, WI · Remote

$24/hr

Knowledge of Medicare, Medicaid, insurance verification, prior authorizations, or healthcare ... Remote - but must be location in Wisconsin or Minnesota * Collaborative and team-oriented ...

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All JobsMedicaid Customer Service JobsRemote Medicaid Customer Service Jobs

Remote Medicaid Customer Service information

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How much do remote medicaid customer service jobs pay per hour?

As of Aug 2, 2026, the average hourly pay for remote medicaid customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Remote Medicaid Customer Service vs Remote Medicare Customer Service?

AspectRemote Medicaid Customer ServiceRemote Medicare Customer Service
Required CredentialsHigh school diploma; some roles may require Medicaid-specific trainingHigh school diploma; Medicare-specific training often provided
Work EnvironmentHome-based, call center or healthcare support settingHome-based, call center or healthcare support setting
Employer & Industry UsageHealth insurance providers, Medicaid agenciesHealth insurance providers, Medicare agencies
Common Search & Comparison IntentUnderstanding roles, qualifications, and differences in Medicaid supportUnderstanding roles, qualifications, and differences in Medicare support

Remote Medicaid Customer Service and Remote Medicare Customer Service share similar work environments and credential requirements, primarily involving home-based call center roles within healthcare insurance. The main difference lies in the specific programs they support—Medicaid vs Medicare—catering to different client needs and government programs.

What cities are hiring for Remote Medicaid Customer Service jobs? Cities with the most Remote Medicaid Customer Service job openings:
What are the most commonly searched types of Medicaid Customer Service jobs? The most popular types of Medicaid Customer Service jobs are:
What states have the most Remote Medicaid Customer Service jobs? States with the most job openings for Remote Medicaid Customer Service jobs include:
Remote Medicaid Customer Service jobs near you

Healthcare Customer Service Representative

Randstad

Durham, NC • Remote

$19.99 - $20/hr

Full-time

Posted 11 days ago

Job description

As a premier leader in the healthcare insurance space, this organization is dedicated to providing solution-focused, compassionate service to its members, providers, and stakeholders. Committed to a mission of innovation and energetic support, the company constantly strives to increase customer satisfaction, optimize healthcare experiences, and promote community health. Joining this team means stepping into a collaborative environment that values continuous learning, clear communication, and empathetic problem-solving.

salary: $19.99 - $20 per hour
shift: First
work hours: 8 AM - 5 PM
education: High School

Responsibilities

Daily Responsibilities

  • Address high-volume inbound inquiries via ACD call systems regarding complex insurance questions, benefits, and over-65 products (such as Medicare) with clarity and empathy.
  • Navigate multiple platforms simultaneously—including tools like Salesforce, Genesis, and Facets—to review, document, and manage detailed customer interactions and corrective measures.
  • Perform phone and email outreach to internal business partners and vendors to resolve complex service, claims, and membership issues in a timely manner.

What You'll Bring to The Table

  • High school diploma or GED equivalent.
  • 1–3 years of related customer service experience.
  • Proven experience working in an Automatic Call Distribution (ACD) environment.
  • Preferred: Prior experience in healthcare insurance, enrollment processes, pharmacy, or Medicare lines of business.

Why Join Us

  • Pay rate of $20/hr.
  • 100% Remote Work: Complete your daily duties safely and comfortably from your home office
  • Comprehensive Paid Training: Participate in an immersive 11-week training program (M–F, 8:00 AM – 5:00 PM EST)
  • Stable 40-hour work week with a standard 1-hour lunch break (shifts fall between 8:00 AM and 9:00 PM EST, including 8:00 AM–5:00 PM for training)


Skills

  • Medicare/Medicaid
  • CRM
  • Basic Software Skills
  • Healthcare System Navigation
  • Customer Service
  • Typing Skills


Qualifications

  • Years of experience: 1 year
  • Experience level: Experienced


Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.


Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.