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How much do liberty mutual customer service jobs pay per hour?

As of Aug 5, 2026, the average hourly pay for liberty mutual customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a Liberty Mutual Customer Service?

A Liberty Mutual Customer Service job involves assisting customers with insurance-related inquiries, policy changes, claims processing, and billing questions. Representatives provide support via phone, email, or chat while ensuring a positive customer experience. Strong communication, problem-solving skills, and knowledge of Liberty Mutual's products are essential for success in this role.

What does a Liberty Mutual Customer Service do?

A typical day for a Liberty Mutual Customer Service representative involves handling inbound calls, emails, or chats from policyholders regarding billing, policy coverage, claims, and account updates. Representatives work collaboratively within a supportive team environment and regularly communicate with other departments, such as claims or underwriting, to resolve customer issues and ensure accurate information. This role requires balancing quick problem resolution with personalized service to meet customer needs, often using digital tools and resources provided by the company. Opportunities to participate in ongoing training and performance coaching are common, supporting both day-to-day success and long-term career growth within Liberty Mutual.

What are the key skills and qualifications needed to thrive in the Liberty Mutual Customer Service position?

To thrive as a Liberty Mutual Customer Service representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent, with some roles preferring prior customer service experience. Proficiency with customer relationship management (CRM) systems, call center software, and sometimes basic insurance product knowledge or licensing are important technical requirements. Patience, empathy, and effective time management are standout soft skills in this role. These abilities are crucial for efficiently addressing customer inquiries, resolving concerns, and maintaining high satisfaction in a dynamic insurance environment.

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Liberty Mutual Customer Service jobs near you
Infographic showing various Liberty Mutual Customer Service job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Executive Underwriter, Liberty Mutual Mobility Solutions

Liberty Mutual

Plano, TX

$108K - $278K/yr

Full-time

Re-posted 6 days ago

Liberty Mutual rating

9.0

Company rating: 9.0 out of 10

Based on 146 frontline employees who took The Breakroom Quiz

37th of 301 rated insurance

Job description


Description

Drawing on Liberty’s vast commercial and personal lines expertise, Liberty Mutual Mobility Solutions team embodies a new collaborative model that brings a full range of tailored solutions and nuanced pricing approaches to the emerging mobility spectrum.  This dedicated practice combines creative commercial underwriting with product, actuarial, legal, and claims teams to deliver robust client experience. You will help shape the future of Liberty’s role in the Mobility space through your Underwriting Research and Consultative skills covering the Ridehail, Delivery, Autonomous Vehicles sectors to name a few. 

We may consider applicants at various experience levels for this role.

As a Mobility Executive Underwriter you will:

  • Help to develop creative insights and apply sophisticated capabilities as we navigate the evolving blend of commercial and personal insurance exposures and products.
  • Underwrite commercial auto, workers compensation and general liability as well as collaborate with other underwriting segments for cross sell opportunities such as umbrella, excess, cyber, tech E&O, property, and inland marine
  • Be responsible for curating a profitable, diversified book of business through collaboration, marketing, informed decision-making, sustaining mutually beneficial agent/broker relationships, and reinforcing our market leading credibility and thought leadership
  • Underwriting emerging mobility risks requires curiosity and innovation to understand how businesses look today and what they will become tomorrow as the market develops.
  • Strong analytical, communication, and negotiation skills and are seeking to explore an emerging underwriting space, this dynamic and collaborative environment is the place to thrive.
Qualifications
  • Degree in business, finance, risk management, or equivalent typically required
  • A minimum of 7 years expected, typically 10 years or more, of progressive underwriting experience 
  • CPCU or professional insurance designation preferred
  • Proven analytical ability to evaluate and judge underwriting risks within scope of responsibility
  • Demonstrated ability to communicate complex analyses and information in understandable written and/or oral directives to other persons in the organization for underwriting or training purposes
  • Demonstrated effective communication and interpersonal skills in dealing with internal and external stakeholders
  • Must demonstrate comprehension of most complex technical underwriting issues and be capable of defining and implementing necessary underwriting and administrative processes/workflows to properly manage or administer those issues
  • Proven track record of developing and underwriting profitable business
About Us

Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.
At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve.
We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://www.libertymutualgroup.com/about-lm/careers/benefits
Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.
Fair Chance Notices

  • California
  • Los Angeles Incorporated
  • Los Angeles Unincorporated
  • Philadelphia
  • San Francisco

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About Liberty Mutual

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Since 1912, we've grown into the fifth largest global property and casualty insurer based on 2022 gross written premium. We also rank 86 on the Fortune 100 list of largest corporations in the US based on 2022 revenue. ​At Liberty Mutual Insurance we work hard every day to support our customers and our people, so they can protect their families, build their businesses and invest in their futures. We are headquartered in Boston, but our people, our customers and our reach span the globe. So to better serve our global customers and employees, we are organized into three business units.

Industry

Insurance services

Company size

10,000+ Employees

Headquarters location

Boston, MA, US

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