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Liberty Mutual Customer Service Jobs in Spring, TX

Liberty Mutual

Technical Consultant

Houston, TX · On-site

... customer source of risk, losses and costs. Provides risk assessment services and information to track progress and demonstrate the value of doing business with Liberty Mutual. Serves as a trainer ...

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How much do liberty mutual customer service jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for liberty mutual customer service in Spring, TX is $16.73, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $18.61 per hour, depending on experience, location, and employer.

What is a Liberty Mutual Customer Service?

A Liberty Mutual Customer Service job involves assisting customers with insurance-related inquiries, policy changes, claims processing, and billing questions. Representatives provide support via phone, email, or chat while ensuring a positive customer experience. Strong communication, problem-solving skills, and knowledge of Liberty Mutual's products are essential for success in this role.

What does a Liberty Mutual Customer Service do?

A typical day for a Liberty Mutual Customer Service representative involves handling inbound calls, emails, or chats from policyholders regarding billing, policy coverage, claims, and account updates. Representatives work collaboratively within a supportive team environment and regularly communicate with other departments, such as claims or underwriting, to resolve customer issues and ensure accurate information. This role requires balancing quick problem resolution with personalized service to meet customer needs, often using digital tools and resources provided by the company. Opportunities to participate in ongoing training and performance coaching are common, supporting both day-to-day success and long-term career growth within Liberty Mutual.

What are the key skills and qualifications needed to thrive in the Liberty Mutual Customer Service position?

To thrive as a Liberty Mutual Customer Service representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent, with some roles preferring prior customer service experience. Proficiency with customer relationship management (CRM) systems, call center software, and sometimes basic insurance product knowledge or licensing are important technical requirements. Patience, empathy, and effective time management are standout soft skills in this role. These abilities are crucial for efficiently addressing customer inquiries, resolving concerns, and maintaining high satisfaction in a dynamic insurance environment.

What are the most commonly searched types of Liberty Mutual Customer Service jobs in Spring, TX?

The most popular types of Liberty Mutual Customer Service jobs in Spring, TX are:

What are popular job titles related to Liberty Mutual Customer Service jobs in Spring, TX?

For Liberty Mutual Customer Service jobs in Spring, TX, the most frequently searched job titles are:

What job categories do people searching Liberty Mutual Customer Service jobs in Spring, TX look for?

The top searched job categories for Liberty Mutual Customer Service jobs in Spring, TX are:

What cities near Spring, TX are hiring for Liberty Mutual Customer Service jobs?

Cities near Spring, TX with the most Liberty Mutual Customer Service job openings:

Liberty Mutual Customer Service jobs near you
Infographic showing various Liberty Mutual Customer Service job openings in Spring, TX as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $34,792 per year, or $16.7 per hour.

Senior Casualty Claims Specialist, Attorney Represented - Central Time Zone

Liberty Mutual

Houston, TX

$126K/yr

Full-time

Posted 19 days ago

Liberty Mutual rating

8.8

Company rating: 8.8 out of 10

Based on 161 frontline employees who took The Breakroom Quiz

47th of 308 rated insurance

Job description

Description
Advance Your Career with Liberty Mutual's
Personal Lines Casualty Team!
Our Casualty Attorney Represented team is currently hiring for Senior Claims Specialists to manage attorney represented and litigated auto and homeowner's bodily injury claims. This role will manage, investigate and resolve claims as well as assist in providing prompt and quality service to policyholders for mild to moderate severity and/or complexity claims.
Work Arrangement
Hybrid: Candidates who live within 50 miles of a Liberty Mutual Claims office are expected to work on-site at least two days per month.
Remote: Candidates who live more than 50 miles from a Liberty Mutual Claims office are eligible to work fully remote.
This position operates on a Central (CST) time zone schedule.
Responsibilities:
  • Manages, investigates, and resolves claims. Investigates and evaluates coverage, liability, damages, and settles claims within prescribed authority levels.
  • Identifies potential suspicious claims and refers to SIU and identifies opportunities for third party subrogation.
  • Prepares for and attends trials, hearings and conferences and reports to Home Office and local management on status.
  • Confers with trial counsel and prepares trial reports.
  • Communicates with policyholders, witnesses, and claimants in order to gather information regarding claims, refers tasks to auxiliary resources as necessary, and advise as to proper course of action.
  • Responds to various written and telephone inquiries including status reports.
  • Ensures adequacy of reserves.
  • Accountable for security of financial processing of claims, as well as security information contained in claims files.
  • Updates files and provides comprehensive reports as required.
  • Responsible for managing the practices and billing activities of outside and in-house counsel.
  • Training is a critical component to your success and that success starts with reliable attendance. Attendance and active engagement during training is mandatory.
Preferred Qualifications:
  • 1+ years Personal Lines Third Party Auto Casualty Experience.
  • 1+ years Attorney Represented Experience.
Qualifications
  • Strong written and oral communications skills required.
  • Good interpersonal, analytical, investigative, and negotiation skills required.
  • Customer service experience preferred.
  • Demonstrated competency of legal liability, general insurance policy coverage and State Tort Law.
  • The capabilities, skills and knowledge required is normally acquired through a Bachelor's degree or equivalent experience and at least 12-18 months of directly related experience.
  • Ability to obtain proper licensing as required.
Applicants residing in Washington state, California, or the District of Columbia are not eligible at this time.
About Us
Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.
At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve.
We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://www.libertymutualgroup.com/about-lm/careers/benefits
Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.
Fair Chance Notices
  • California
  • Los Angeles Incorporated
  • Los Angeles Unincorporated
  • Philadelphia
  • San Francisco

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About Liberty Mutual

Sourced by ZipRecruiter

Since 1912, we've grown into the fifth largest global property and casualty insurer based on 2022 gross written premium. We also rank 86 on the Fortune 100 list of largest corporations in the US based on 2022 revenue. ​At Liberty Mutual Insurance we work hard every day to support our customers and our people, so they can protect their families, build their businesses and invest in their futures. We are headquartered in Boston, but our people, our customers and our reach span the globe. So to better serve our global customers and employees, we are organized into three business units.

Industry

Insurance services

Company size

10,000+ Employees

Headquarters location

Boston, MA, US

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