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How much do overnight liberty mutual customer service jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for overnight liberty mutual customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is an overnight Liberty Mutual Customer Service representative?

Overnight Liberty Mutual Customer Service representatives are professionals who assist customers with their insurance needs during nighttime hours, typically outside of standard business times. Their responsibilities include answering policy questions, processing claims, and providing support for emergencies that arise after hours. These representatives are essential in ensuring 24/7 customer service, helping clients resolve issues or get information whenever they need it. Their role requires excellent communication skills, problem-solving abilities, and familiarity with Liberty Mutual's products and services.

How does working overnight as a Liberty Mutual Customer Service representative impact daily responsibilities and team collaboration?

Overnight Liberty Mutual Customer Service representatives handle customer inquiries, claims, and policy updates during hours when many standard teams are offline. While the core responsibilities—such as resolving issues and providing policy information—remain the same as daytime roles, overnight representatives often work more independently and may handle urgent or escalated issues that arise outside typical business hours. Collaboration primarily occurs through digital tools and detailed handoff notes to ensure seamless service across shifts. This schedule can offer unique opportunities to develop problem-solving and self-management skills, and it often appeals to those seeking flexibility or looking to advance into supervisory roles covering 24/7 operations.

What are the key skills and qualifications needed to thrive as an overnight Liberty Mutual Customer Service representative, and why are they important?

To excel as an Overnight Liberty Mutual Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and internal insurance platforms is typically required. Exceptional patience, resilience, and the ability to remain calm under pressure are important soft skills for handling complex or urgent customer inquiries during off-hours. These competencies are essential for maintaining customer satisfaction and ensuring reliable support when clients need it most.

What is the difference between Overnight Liberty Mutual Customer Service vs Overnight Liberty Mutual Claims Adjuster?

AspectOvernight Liberty Mutual Customer ServiceOvernight Liberty Mutual Claims Adjuster
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; insurance licensing may be required
Work EnvironmentCall centers, remote or office-based, customer-focusedField or office-based, investigating and assessing claims
Employer & Industry UsageInsurance industry, customer support rolesInsurance industry, claims processing and adjustment
Common Search & Comparison IntentUnderstanding customer service roles at Liberty MutualComparing claims adjustment roles at Liberty Mutual

Overnight Liberty Mutual Customer Service roles focus on assisting customers with policy inquiries and support, typically requiring strong communication skills. In contrast, Overnight Liberty Mutual Claims Adjuster positions involve evaluating insurance claims, often requiring licensing and investigative skills. Both roles are essential in the insurance industry but differ in responsibilities, credentials, and work environment.

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Overnight Liberty Mutual Customer Service jobs near you
Infographic showing various Overnight Liberty Mutual Customer Service job openings in the United States as of August 2026, with employment types broken down into 67% Full Time, and 33% Part Time. Highlights an 100% In-person job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Executive Underwriter, Liberty Mutual Mobility Solutions

Liberty Mutual

Plymouth Meeting, PA

$108K - $278K/yr

Full-time

Re-posted 20 days ago

Liberty Mutual rating

8.8

Company rating: 8.8 out of 10

Based on 161 frontline employees who took The Breakroom Quiz

47th of 310 rated insurance

Job description


Description

Drawing on Liberty’s vast commercial and personal lines expertise, Liberty Mutual Mobility Solutions team embodies a new collaborative model that brings a full range of tailored solutions and nuanced pricing approaches to the emerging mobility spectrum.  This dedicated practice combines creative commercial underwriting with product, actuarial, legal, and claims teams to deliver robust client experience. You will help shape the future of Liberty’s role in the Mobility space through your Underwriting Research and Consultative skills covering the Ridehail, Delivery, Autonomous Vehicles sectors to name a few. 

We may consider applicants at various experience levels for this role.

As a Mobility Executive Underwriter you will:

  • Help to develop creative insights and apply sophisticated capabilities as we navigate the evolving blend of commercial and personal insurance exposures and products.
  • Underwrite commercial auto, workers compensation and general liability as well as collaborate with other underwriting segments for cross sell opportunities such as umbrella, excess, cyber, tech E&O, property, and inland marine
  • Be responsible for curating a profitable, diversified book of business through collaboration, marketing, informed decision-making, sustaining mutually beneficial agent/broker relationships, and reinforcing our market leading credibility and thought leadership
  • Underwriting emerging mobility risks requires curiosity and innovation to understand how businesses look today and what they will become tomorrow as the market develops.
  • Strong analytical, communication, and negotiation skills and are seeking to explore an emerging underwriting space, this dynamic and collaborative environment is the place to thrive.
Qualifications
  • Degree in business, finance, risk management, or equivalent typically required
  • A minimum of 7 years expected, typically 10 years or more, of progressive underwriting experience 
  • CPCU or professional insurance designation preferred
  • Proven analytical ability to evaluate and judge underwriting risks within scope of responsibility
  • Demonstrated ability to communicate complex analyses and information in understandable written and/or oral directives to other persons in the organization for underwriting or training purposes
  • Demonstrated effective communication and interpersonal skills in dealing with internal and external stakeholders
  • Must demonstrate comprehension of most complex technical underwriting issues and be capable of defining and implementing necessary underwriting and administrative processes/workflows to properly manage or administer those issues
  • Proven track record of developing and underwriting profitable business
About Us

Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.
At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve.
We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://www.libertymutualgroup.com/about-lm/careers/benefits
Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.
Fair Chance Notices

  • California
  • Los Angeles Incorporated
  • Los Angeles Unincorporated
  • Philadelphia
  • San Francisco

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About Liberty Mutual

Sourced by ZipRecruiter

Since 1912, we've grown into the fifth largest global property and casualty insurer based on 2022 gross written premium. We also rank 86 on the Fortune 100 list of largest corporations in the US based on 2022 revenue. ​At Liberty Mutual Insurance we work hard every day to support our customers and our people, so they can protect their families, build their businesses and invest in their futures. We are headquartered in Boston, but our people, our customers and our reach span the globe. So to better serve our global customers and employees, we are organized into three business units.

Industry

Insurance services

Company size

10,000+ Employees

Headquarters location

Boston, MA, US

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