As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose ...
As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose ...
As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose ...
As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose ...
Senior Vice President - Sales
Florida, NY · Remote
$275K - $350K/yr
As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose ...
Senior Vice President - Sales
Florida, NY · Remote
$275K - $350K/yr
As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose ...
As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose ...
As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose ...
Team Leader - Orlando Onsite
Orlando, FL · On-site
As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose ...
Team Leader - Orlando Onsite
Orlando, FL · On-site
As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose ...
Licensed Property and Casualty - Work from Home
$15.75 - $21.25/hr
As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose ...
Licensed Property and Casualty - Work from Home
$15.75 - $21.25/hr
As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose ...
Assistant & Events Director
New York, NY · On-site +1
As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose ...
Assistant & Events Director
New York, NY · On-site +1
As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose ...
As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose ...
As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose ...
As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose ...
As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose ...
As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose ...
As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose ...
Lead cross-functional pursuit teams - Solutions, Operations, and Finance - ensuring every proposal reflects what Everise can deliver * Translate the comapny's AI transformation story into tangible C ...
Lead cross-functional pursuit teams - Solutions, Operations, and Finance - ensuring every proposal reflects what Everise can deliver * Translate the comapny's AI transformation story into tangible C ...
Everise information
Is Everise work from home legit?
Everise offers remote customer service positions that are legitimate and often involve training on communication skills and using specific tools like CRM software. Many employees report positive experiences, but applicants should verify job postings and be cautious of scams by avoiding upfront fees or unverified offers.
What are some common challenges faced by customer service representatives at Everise, and how can applicants prepare for them?
Customer service representatives at Everise often handle a high volume of inquiries from customers with diverse needs and concerns. A common challenge is managing difficult conversations while maintaining professionalism and empathy. Applicants can prepare by developing strong communication skills, learning effective problem-solving strategies, and familiarizing themselves with Everise's products and services. Additionally, adapting to changing processes and using multiple customer support platforms are important for success in this fast-paced environment.
What is the difference between Everise vs Customer Service Representative?
| Feature | Everise | Customer Service Representative |
|---|---|---|
| Primary Role | Providing customer support, technical assistance, and client communication for various industries | Handling customer inquiries, resolving issues, and providing product or service information |
| Required Skills | Communication skills, problem-solving, technical knowledge | Communication skills, patience, problem-solving |
| Work Environment | Call centers, remote work, client sites | Call centers, remote work, retail or office settings |
| Certifications | Typically none required; some roles may prefer customer service or technical certifications | None usually required; customer service training often provided |
Everise is a global customer support provider offering a range of services across industries, often in call centers or remote settings. Customer Service Representatives focus specifically on assisting customers with inquiries and issues. While both roles require strong communication skills, Everise roles may involve more technical or specialized support, whereas Customer Service Representatives primarily handle general customer interactions.
What kind of work does Everise do?
Everise is a company that provides customer support and business process outsourcing services. Employees typically handle customer inquiries, technical support, and sales through phone, chat, or email channels, often using CRM tools and following specific protocols.
Is it hard to get hired at Everise?
Getting hired at Everise can vary depending on the position and applicant qualifications. The company often looks for customer service skills, relevant experience, and the ability to work in a fast-paced environment, with some roles requiring assessments or interviews. Overall, the hiring process is competitive but accessible to qualified candidates.
Does Everise offer work from home?
Everise offers remote work opportunities for certain customer service and support roles, allowing employees to work from home. These positions typically require a reliable internet connection, a quiet workspace, and sometimes specific technical skills or equipment. Availability of remote roles may vary based on the position and company needs.
What is an Everise job and what do employees do?
Everise is a global customer experience (CX) solutions company that provides outsourced customer service, technical support, and back-office services for various industries such as healthcare, technology, and retail. Employees at Everise typically work in roles like customer service representative, technical support agent, or team leader, assisting clients’ customers by answering questions, resolving issues, and providing product or service information. Everise emphasizes a people-first culture and offers opportunities to work in office locations or remotely, depending on the position.
What are the key skills and qualifications needed to thrive as a Customer Service Representative at Everise, and why are they important?
To thrive as a Customer Service Representative at Everise, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and ticketing tools is often required. Patience, adaptability, and a customer-focused attitude are essential soft skills that set top performers apart. These skills are crucial for delivering excellent customer experiences, efficiently resolving issues, and maintaining high client satisfaction in a fast-paced environment.
More about Everise jobs
What cities are hiring for Everise jobs? Cities with the most Everise job openings:
What states have the most Everise jobs? States with the most job openings for Everise jobs include:
What job categories do people searching Everise jobs look for? The top searched job categories for Everise jobs are:
- Overnight Vp Customer Experience
- Vice President Customer Relations
- Remote Vp Customer Experience
- Vice President Bubble Skincare
- Remote Cremation
- Vice President Omni Logistics
- Vice President Of Customer Operations
- Vice President Plm Teamcenter
- Vice President Of Delivery Operations
- Vice President Remote People Operations
Full-time
Medical, Dental, Vision, Retirement, PTO
Posted 17 days ago
Everise rating
4.6
Based on 90 frontline employees who took The Breakroom Quiz
64th of 72 rated call and contact centers
Job description
Company Overview
Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you'll love today!
Position Summary
The Senior Vice President, Client Services - Healthcare Strategic Accounts owns the senior executive relationship, revenue retention, and growth strategy for Everise's largest healthcare payer and health services clients. This role serves as the senior client-facing executive accountable for account health, renewal outcomes, and expansion of Everise's footprint within each account, while ensuring delivery excellence in a highly regulated, compliance-intensive industry. The SVP reports directly to the Chief Client Officer and acts as a strategic partner across Operations, Sales, and executive leadership to advance Everise's positioning in the healthcare BPO market.
Job Responsibilities:
Owns relationships with senior executives and key decision-makers across assigned healthcare strategic accounts, serving as the primary escalation point and strategic counterpart to client leadership.
Develops and executes account growth strategy for each named account, including organic expansion, cross-sell of new service lines, and identification of new logo opportunities within the broader payer ecosystem.
Leads renewal and contract renegotiation strategy in partnership with Legal and Finance, including SOW structuring, pricing strategy, and risk mitigation to protect and grow revenue.
Builds and maintains account plans with clear action steps, owning outcomes related to client satisfaction, retention, NRR, and service expansion.
Partners with Operations leadership to ensure delivery performance meets contractual and regulatory commitments (HIPAA, CMS, AEP-cycle readiness) and drives joint optimization plans where performance gaps exist.
Conducts ongoing client profitability analysis and recommends commercial actions - including SOW and pricing adjustments - to protect margin while strengthening the relationship.
Leads executive business reviews (QBRs/EBRs) and ongoing governance cadences with client stakeholders, ensuring alignment on business objectives and program performance.
Represents Everise's competitive positioning in the healthcare BPO market, supporting RFP responses and new opportunity pursuits for existing and prospective payer clients.
Builds internal alignment through regular communication forums with regional directors, account managers, and cross-functional stakeholders supporting the healthcare portfolio.
Mentors and develops account leadership talent within the healthcare vertical, building organizational depth and succession readiness.
What Success Looks Like
Strong, durable executive relationships across all assigned accounts, with Everise positioned as a trusted strategic partner rather than a transactional vendor.
Consistent net revenue retention and measurable expansion of services within the healthcare portfolio.
Renewals negotiated proactively and on favorable terms, with minimal at-risk revenue heading into contract cycles.
High client satisfaction and confidence in delivery, reflected in QBR feedback and ongoing account health indicators.
A credible, well-positioned pipeline of new logo and expansion opportunities within the healthcare payer space.
Attributes & Attitude
Energetic, enthusiastic, and achievement-oriented, with a bias toward action
Executive presence and excellent interpersonal and communication skills, with credibility in front of senior executive and decision-maker stakeholders
High integrity and sound judgment, particularly when navigating compliance-sensitive client environments
Business-centric mindset with strong commercial and financial acumen
Ability to operate effectively under high pressure and ambiguity, balancing client advocacy with Everise's commercial interest
Qualifications:
Bachelor's degree required; Master's degree or equivalent executive education preferred (Business, Management, or related field)
12-15+ years of progressive client relationship, account management, or general management experience, with significant time in BPO, healthcare payer services, or related outsourced services environments
Demonstrated experience managing large, complex, multi-million-dollar client relationships at an executive level
Working knowledge of healthcare payer operations, regulatory requirements (HIPAA, CMS), and AEP/seasonal business cycles strongly preferred
Track record of leading contract renegotiations, RFP responses, and commercial structuring (SOW/pricing) for enterprise accounts
Compensation & Benefits
The anticipated base salary range for this remote position is between $250,000- $300,000. In addition, Everise provides benefits including medical coverage, dental, vision, disability, 401k, and paid time off. Depending on the specific role, compensation may also include discretionary bonus and other benefit programs. The actual compensation package may vary based on factors such as skill set, experience level, and candidate's location.
If you've got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.