1

Everise Jobs (NOW HIRING)

As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose ...

As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose ...

The Team Leader's primary role is that of coach and teacher to ensure that the agent meets or exceeds the standards set forth by Everise and the client. Job Requirements: * Monitor, track and ...

Director Legal (Senior Counsel)

Oregon, WI · On-site +1

$140K - $150K/yr

As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose ...

Everise information

What are some common challenges faced by customer service representatives at Everise, and how can applicants prepare for them?

Customer service representatives at Everise often handle a high volume of inquiries from customers with diverse needs and concerns. A common challenge is managing difficult conversations while maintaining professionalism and empathy. Applicants can prepare by developing strong communication skills, learning effective problem-solving strategies, and familiarizing themselves with Everise's products and services. Additionally, adapting to changing processes and using multiple customer support platforms are important for success in this fast-paced environment.

What is the difference between Everise vs Customer Service Representative?

FeatureEveriseCustomer Service Representative
Primary RoleProviding customer support, technical assistance, and client communication for various industriesHandling customer inquiries, resolving issues, and providing product or service information
Required SkillsCommunication skills, problem-solving, technical knowledgeCommunication skills, patience, problem-solving
Work EnvironmentCall centers, remote work, client sitesCall centers, remote work, retail or office settings
CertificationsTypically none required; some roles may prefer customer service or technical certificationsNone usually required; customer service training often provided

Everise is a global customer support provider offering a range of services across industries, often in call centers or remote settings. Customer Service Representatives focus specifically on assisting customers with inquiries and issues. While both roles require strong communication skills, Everise roles may involve more technical or specialized support, whereas Customer Service Representatives primarily handle general customer interactions.

What is an Everise job and what do employees do?

Everise is a global customer experience (CX) solutions company that provides outsourced customer service, technical support, and back-office services for various industries such as healthcare, technology, and retail. Employees at Everise typically work in roles like customer service representative, technical support agent, or team leader, assisting clients’ customers by answering questions, resolving issues, and providing product or service information. Everise emphasizes a people-first culture and offers opportunities to work in office locations or remotely, depending on the position.

What are the key skills and qualifications needed to thrive as a Customer Service Representative at Everise, and why are they important?

To thrive as a Customer Service Representative at Everise, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and ticketing tools is often required. Patience, adaptability, and a customer-focused attitude are essential soft skills that set top performers apart. These skills are crucial for delivering excellent customer experiences, efficiently resolving issues, and maintaining high client satisfaction in a fast-paced environment.
More about Everise jobs
What cities are hiring for Everise jobs? Cities with the most Everise job openings:
What states have the most Everise jobs? States with the most job openings for Everise jobs include:
Infographic showing various Everise job openings in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 50% In-person, and 50% Hybrid job distribution.

Senior Director Legal (Associate General Counsel)

Everise

Richmond, VA • Remote

$160K - $170K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.


Everise rating

4.6

Company rating: 4.6 out of 10

Based on 89 frontline employees who took The Breakroom Quiz

64th of 71 rated call and contact centers


Job description

Company Overview
Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people‐first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work‐at‐home program, we believe great things happen when we work with people who think differently from us. Find a job you'll love today!
Position Purpose
The
Senior Director, Legal
is a senior legal leader responsible for providing strategic and day‐to‐day legal support to Everise's U.S. and global operations, with a primary focus on employment and labor law, litigation management, and commercial risk support. This role partners closely with HR, Operations, Finance, and executive leadership to manage legal risk in a high‐growth, highly regulated, multi‐jurisdictional services environment and to deliver practical, business‐oriented legal solutions.
Job Requirements
Employment & Labor Law Leadership
Serve as a primary legal advisor on U.S. and global employment matters, including hiring, discipline, performance management, terminations, and reductions in force.
Ensure wage and hour compliance (FLSA and state analogs), ADA, PWFA, FMLA, and state/local leave laws, including accommodation processes.
Advise on matters related to discrimination, retaliation, harassment, and whistleblower claims.
Provide guidance to HR and leadership on complex employee relations issues, investigations, and corrective actions.
Draft, review, and maintain employment‐related documentation, including offer letters, employment agreements, restrictive covenants, severance and separation agreements, HR policies, handbooks, and compliance materials.
Monitor and proactively advise on changes in employment law across jurisdictions impacting Everise's delivery model.
Litigation, Arbitration & Agency Matters
Manage employment and commercial litigation matters, including EEOC, DOL, and state agency claims, employment arbitrations, and civil litigation.
Partner with outside counsel on strategy, budgeting, and case management.
Support drafting of pleadings, motions, discovery responses, affidavits, and settlement documentation, as appropriate.
Coordinate internal investigations, litigation holds, and document production.
Commercial & Client Support
Draft, review, and negotiate agreements supporting Everise's client and vendor relationships, including Master Services Agreements (MSAs), Statements of Work (SOWs), NDAs, vendor, technology, and professional services agreements.
Advise on indemnification, limitation of liability, data protection, insurance, and risk allocation.
Support client escalations and disputes in partnership with Operations and Finance.
Support Everise's compliance framework across employment, regulatory, and contractual obligations.
Assist with policy development, implementation, and enforcement.
Partner with HR, Risk, Finance, and Operations on enterprise risk mitigation initiatives.
Support audits, regulatory inquiries, and internal compliance reviews.
Strategic Business Partnership
Serve as a trusted legal advisor to senior leaders, balancing legal risk with operational objectives.
Provide clear, practical guidance in a fast‐paced environment.
Prepare executive‐level legal analyses, risk assessments, and recommendations.
Knowledge
Education & Licensure
Juris Doctor (JD)
Active license to practice law in at least one U.S. jurisdiction
Federal bar admission
Experience
10–12 years of progressive legal experience, including:
Significant employment and labor law experience (in‐house and/or law firm)
Experience managing employment litigation, arbitrations, and agency matters
Comfortable appearing in court or before an arbitrator
Transactional experience, including drafting, reviewing, and negotiating agreements
Experience advising HR and business leaders in a complex organization
Prior in‐house experience strongly preferred
Experience supporting multi‐state or global operations preferred
Occasional travel may be required.
Compensation & Benefits
The anticipated base salary range for this remote position is between $160,000–$170,000. In addition, Everise provides benefits including medical coverage, dental, vision, disability, 401(k), and paid time off. Depending on the specific role, compensation may also include discretionary bonus and other benefit programs. The actual compensation package may vary based on factors such as skill set, experience level, and candidate's location.
If you've got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.
#J-18808-Ljbffr


What Everise employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom