As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose ...
As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose ...
As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose ...
As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose ...
As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose ...
As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose ...
As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose ...
As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose ...
As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose ...
As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose ...
As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose ...
As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose ...
As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose ...
As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose ...
Be Seen First
Licensed Health Insurance Agents
Charlotte, NC · On-site
$20/hr (+ commission)
Everise provides additional monitor, keyboard, and mouse Company Description The professional staffing division of EmployBridge, America's Leading Workforce Specialist: When our Talent is looking for ...
Quick apply
Be Seen First
Licensed Health Insurance Agents
Charlotte, NC · On-site
$20/hr (+ commission)
Everise provides additional monitor, keyboard, and mouse Company Description The professional staffing division of EmployBridge, America's Leading Workforce Specialist: When our Talent is looking for ...
Senior Director, Employment Law & Global Legal Strategy (Louisiana)
Louisiana, MO · On-site
$160K - $170K/yr
A global customer experience firm is seeking a Senior Director, Legal, responsible for managing legal risk and providing strategic support across U.S. and global operations. This role requires ...
Senior Director, Employment Law & Global Legal Strategy (Louisiana)
Louisiana, MO · On-site
$160K - $170K/yr
A global customer experience firm is seeking a Senior Director, Legal, responsible for managing legal risk and providing strategic support across U.S. and global operations. This role requires ...
Everise information
What is an Everise job?
Everise is a global customer experience (CX) solutions company that provides outsourced customer service, technical support, and back-office services for various industries such as healthcare, technology, and retail. Employees at Everise typically work in roles like customer service representative, technical support agent, or team leader, assisting clients’ customers by answering questions, resolving issues, and providing product or service information. Everise emphasizes a people-first culture and offers opportunities to work in office locations or remotely, depending on the position.
What are the key skills and qualifications needed to thrive as a customer service representative at Everise?
To thrive as a Customer Service Representative at Everise, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and ticketing tools is often required. Patience, adaptability, and a customer-focused attitude are essential soft skills that set top performers apart. These skills are crucial for delivering excellent customer experiences, efficiently resolving issues, and maintaining high client satisfaction in a fast-paced environment.
What are some common challenges faced by customer service representatives at Everise, and how can applicants prepare for them?
Customer service representatives at Everise often handle a high volume of inquiries from customers with diverse needs and concerns. A common challenge is managing difficult conversations while maintaining professionalism and empathy. Applicants can prepare by developing strong communication skills, learning effective problem-solving strategies, and familiarizing themselves with Everise's products and services. Additionally, adapting to changing processes and using multiple customer support platforms are important for success in this fast-paced environment.
What is the difference between Everise vs Customer Service Representative?
| Feature | Everise | Customer Service Representative |
|---|---|---|
| Primary Role | Providing customer support, technical assistance, and client communication for various industries | Handling customer inquiries, resolving issues, and providing product or service information |
| Required Skills | Communication skills, problem-solving, technical knowledge | Communication skills, patience, problem-solving |
| Work Environment | Call centers, remote work, client sites | Call centers, remote work, retail or office settings |
| Certifications | Typically none required; some roles may prefer customer service or technical certifications | None usually required; customer service training often provided |
Everise is a global customer support provider offering a range of services across industries, often in call centers or remote settings. Customer Service Representatives focus specifically on assisting customers with inquiries and issues. While both roles require strong communication skills, Everise roles may involve more technical or specialized support, whereas Customer Service Representatives primarily handle general customer interactions.
Does Everise offer work from home?
Everise offers remote work opportunities for certain customer service and support roles, allowing employees to work from home. These positions typically require a reliable internet connection, a quiet workspace, and sometimes specific technical skills or equipment. Availability of remote work may vary based on the role and location.
What kind of work does Everise do?
Everise is a company that provides customer support and business process outsourcing services. Employees typically handle customer inquiries, technical support, and sales through phone, chat, or email channels, often using CRM tools and following specific protocols.
More about Everise jobs
What cities are hiring for Everise jobs?
Cities with the most Everise job openings:
What states have the most Everise jobs?
States with the most job openings for Everise jobs include:
What job categories do people searching Everise jobs look for?
The top searched job categories for Everise jobs are:
Licensed Specialist/Coach - Health Insurance
Remote
Everise
Other
Re-posted 6 days ago
Everise rating
4.5
Based on 91 frontline employees who took The Breakroom Quiz
64th of 72 rated call and contact centers
Job description
Company Overview
Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you'll love today!
The Specialist/Coach is responsible for working with the site Supervisors to execute on daily plans to drive improved sales performance from the Agents/Representatives. The Specialist/Coach will be actively engaged side by side with the Agents/Representatives providing coaching guidance real time as well as facilitating coaching calibrations in one-on-one and group settings. They are responsible to be the voice of the Agents/Representative to the Supervisors and collaborate with the Supervisors to instill the Everise culture in a team that is focused and motivated.
The Specialist/Coach will partner closely with the site Supervisors and Operations Manager to prioritize their coaching efforts in a manner that will best improve overall team performance. For Specialists/Coaches that work with bi-lingual Agents/Representatives, the expectation is that they meet the appropriate bi-lingual criteria.
Qualifications
If you've got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.
Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you'll love today!
The Specialist/Coach is responsible for working with the site Supervisors to execute on daily plans to drive improved sales performance from the Agents/Representatives. The Specialist/Coach will be actively engaged side by side with the Agents/Representatives providing coaching guidance real time as well as facilitating coaching calibrations in one-on-one and group settings. They are responsible to be the voice of the Agents/Representative to the Supervisors and collaborate with the Supervisors to instill the Everise culture in a team that is focused and motivated.
The Specialist/Coach will partner closely with the site Supervisors and Operations Manager to prioritize their coaching efforts in a manner that will best improve overall team performance. For Specialists/Coaches that work with bi-lingual Agents/Representatives, the expectation is that they meet the appropriate bi-lingual criteria.
Qualifications
- Applicable health insurance license - Required
- Previous Call Center Experience - Required
- A minimum of one season of UHC Sales licensed experience - Required
- Intermediate to advance proficiency in Microsoft Office applications - Required
- Word
- Excel
- PowerPoint
- Forms
- Teams
- Outlook
- Word
- Bilingual (English - Spanish) - Preferred
- Coaches must have the experience of taking calls, applying training and proven proficiency in the role - Required
- They must maintain the ability to assist on the phone if needed for consumer escalations
Support training initiatives and strategy. - Coach Agents/Representatives to improve knowledge engages Consumers, compliantly enroll consumers into an appropriate plan, and enhance sales skills where appropriate.
- Collaborate with Operations Manager and site Supervisors to develop and then execute upon daily plan to drive improved performance.
- Coach and update Agents/Representatives via call calibrations, one-on-ones, live side-by-sides, huddles, team meetings, etc.
- Drive high-performance sales, compliance and consumer experience standards and outcomes by executing on the details outlined within this Operations Guide as well as the Supervisor/Coach training.
- Recommend changes when necessary.
- Assist in implementation of new processes.
- Collaborate actively and fully with UHS onsite and offsite staff
- Complete Sales Efficiency Call Evaluation Forms daily by doing live call monitoring
If you've got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.