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Home Based Pharmaceutical Customer Service Jobs (NOW HIRING)

Northeast Family Services

Clinician - Home Based

Salem, NH · On-site

$55 - $60K/hr

Northeast Family Services is a premier mental health provider with over 20 years of experience ... The ISO Home Based Clinician reports to the clinical supervisor and serves as a primary therapist ...

Northeast Family Services

Clinician - Home Based

Salem, NH · On-site +1

$55 - $60K/hr

Northeast Family Services is a premier mental health provider with over 20 years of experience ... The ISO Home Based Clinician reports to the clinical supervisor and serves as a primary therapist ...

Northeast Family Services

Clinician - Home Based

$55 - $60K/hr

Northeast Family Services is a premier mental health provider with over 20 years of experience ... The ISO Home Based Clinician reports to the clinical supervisor and serves as a primary therapist ...

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Home Based Pharmaceutical Customer Service information

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How much do home based pharmaceutical customer service jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for home based pharmaceutical customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Home Based Pharmaceutical Customer Service vs Home Based Medical Billing Specialist?

AspectHome Based Pharmaceutical Customer ServiceHome Based Medical Billing Specialist
Required CredentialsHigh school diploma, customer service experience, pharmaceutical knowledgeHigh school diploma, medical billing certification, coding knowledge
Work EnvironmentRemote, home-based, customer support callsRemote, home-based, billing and coding tasks
Industry UsagePharmaceutical companies, pharmaciesHealthcare providers, medical billing companies
Common Search/ComparisonYesNo

Home Based Pharmaceutical Customer Service involves assisting customers with medication inquiries, order processing, and support within the pharmaceutical industry. In contrast, Home Based Medical Billing Specialists focus on processing medical claims and coding for healthcare providers. While both roles are remote and require industry-specific knowledge, they serve different functions within healthcare and pharmaceutical sectors.

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What are the most commonly searched types of Pharmaceutical Customer Service jobs?

The most popular types of Pharmaceutical Customer Service jobs are:

What states have the most Home Based Pharmaceutical Customer Service jobs?

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Home Based Pharmaceutical Customer Service jobs near you
Infographic showing various Home Based Pharmaceutical Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Pharmaceutical Customer Support Specialist

Morris and Dickson

Shreveport, LA • On-site

Full-time

Re-posted 2 days ago

Job description

Morris & Dickson Co. is a leading pharmaceutical distribution company serving independent pharmacies with dedication, integrity, and a customer-first approach. With over 180 years of experience, we're known for our commitment to service, reliability, and innovation. We foster a supportive, dynamic workplace where employees are encouraged to thrive professionally and personally. Joining Morris & Dickson means joining a team dedicated to making a difference in healthcare.
Position Overview
The Pharmaceutical Customer Support Specialist serves as a primary point of contact for pharmacies, hospitals, and healthcare customers doing business with Morris & Dickson. This role combines customer service, technical troubleshooting, and pharmaceutical operations knowledge to support customers using M&D's ordering channels, web-based platforms, and account services.
Working closely with Sales, Distribution Centers, and internal business partners, you'll help customers resolve ordering issues, navigate technology tools, and ensure a seamless customer experience. The ideal candidate enjoys solving problems, learning new systems, and supporting pharmacies and hospitals in a fast-paced environment.
Schedule
This is a full-time role reporting to the Customer Experience Manager. The standard schedule is Monday-Friday, 8:00am-5:00pm
On a rotating basis, approximately every 5-6 weeks, team members are required to work a later shift from 10:00 a.m.-7:00 p.m., Monday-Sunday. Weekend coverage during this rotation is typically light and functions more as an on-call schedule.
What You'll Do
  • Provide technical and customer support via phone, email, and ticketing systems (e.g., Freshdesk, Zendesk)
  • Assist customers with web-based ordering systems and troubleshoot issues efficiently
  • Support online order portals and EDI platforms, including basic EDI transaction troubleshooting
  • Collaborate with Sales, distribution centers, and internal partners to resolve order-related issues
  • Investigate customer concerns and implement solutions to improve the overall experience
  • Ensure accurate documentation and compliance with DEA guidelines, safety protocols, and quality standards
  • Follow up with customers to provide updates and confirm issue resolution
  • Participate in ongoing training to expand knowledge of systems, tools, and products

What Success Looks Like
  • You provide timely, accurate, and professional support to customers
  • You resolve issues efficiently while maintaining strong attention to detail
  • You collaborate effectively with teammates and cross-functional partners
  • You adapt quickly to new systems, processes, and priorities
  • You consistently represent M&D's values through your work and customer interactions and embody M&D's values in how you show up and support the team

What You'll Need to Succeed
  • 2+ years of college education or relevant training in a related field
  • Current and/or previous customer support, technical support, or customer success experience
  • Experience working in a pharmacy, hospital, healthcare, or pharmaceutical distribution environmed and/or Certified Pharmacy Technician (CPhT) designation is a preferred qualification
  • Familiarity with pharmaceutical ordering, inventory management, purchasing workflows, web ordering systems, and/or EDI transactions
  • Proficiency with Windows operating systems and Microsoft Office (Word, Excel, Outlook, Teams) Advanced skills
  • Familiarity with CRM and ticketing systems such as Freshdesk or Zendesk is preferred

Desired Attributes
  • Strong verbal and written communication skills
  • Customer-focused mindset with solid problem-solving abilities
  • Organized, dependable, and comfortable managing multiple priorities
  • Ability to work well in a collaborative, team-oriented environment
  • Interest in learning technical systems and growing within customer support or operations

Why Join Us
At M&D, you'll be part of a mission that matters. We take pride in our history, but we're building for the future and that means investing in people who care about doing meaningful work with a strong, stable company. You'll find growth opportunities, teammates who have your back, and leaders who support your development. When you bring your best, we make a bigger difference, together.

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