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Dollar General Customer Service Jobs (NOW HIRING)

Dollar General

FLEET CUSTOMER SERVICE REP

Indianola, MS · On-site

$14.75 - $20.25/hr

Work Where You Matter At Dollar General, our mission is Serving Others! We value each and every one of our employees. Whether you are looking to launch a new career in one of our many convenient ...

Dollar General

FLEET CUSTOMER SERVICE REP

Indianola, MS · On-site

$14.75 - $20.25/hr

Work Where You Matter At Dollar General, our mission is Serving Others! We value each and every one of our employees. Whether you are looking to launch a new career in one of our many convenient ...

Customer Service

Be Seen First

Servicing - Customer Care Specialist

Warren, MI · On-site

$16/hr

  • Medical

  • Dental

  • Vision

  • Retirement

... status, and general servicing requests. * Maintain accurate documentation of all customer ... Strong customer service, problem-solving, and conflict resolution abilities. * Excellent ...

Customer Service

Be Seen First

Servicing - Customer Advocate

Royal Oak, MI · On-site

$16 - $22.85/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Meet or exceed quality, compliance, productivity, customer service, and collection performance ... Disclaimer The duties and responsibilities described above are intended to describe the general ...

Jons Marketplace

$16.50 - $20/hr

The General Customer Service job family has several customer service positions with the primary focus on following Jons Marketplace customer service standards, safety guidelines and supporting all ...

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Dollar General Customer Service information

What is the difference between Dollar General Customer Service vs Dollar Tree Customer Service?

AspectDollar General Customer ServiceDollar Tree Customer Service
Required CredentialsHigh school diploma or equivalent; basic retail trainingHigh school diploma or equivalent; retail experience beneficial
Work EnvironmentRetail store, fast-paced, customer-focusedRetail store, fast-paced, customer-focused
Employer & Industry UsageDollar General chain, discount retailDollar Tree chain, discount retail
Common Search & ComparisonCustomer service roles in dollar storesCustomer service roles in dollar stores

Both Dollar General Customer Service and Dollar Tree Customer Service roles involve assisting customers, managing store operations, and maintaining a positive shopping experience. They require similar credentials and work environments, as both are discount retail chains. The main differences lie in company policies and product offerings, but overall, these roles are comparable in responsibilities and industry context.

What is a Dollar General Customer Service?

Dollar General Customer Service jobs involve assisting customers with their shopping experience, answering questions about products, handling returns or exchanges, and maintaining a clean and organized store environment. Employees in these roles often operate cash registers, restock shelves, and ensure customers are satisfied with their visit. Good communication skills, patience, and a focus on customer satisfaction are important qualities for success in this position. These jobs are typically entry-level and offer opportunities for advancement within the company.

What are the key skills and qualifications needed to thrive as a Dollar General Customer Service representative?

To thrive as a Dollar General Customer Service representative, you need strong interpersonal skills, basic math abilities, and a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, cash registers, and inventory management tools is typically required. Excellent communication, patience, and problem-solving skills help you handle customer inquiries and resolve issues efficiently. These skills are crucial for ensuring customer satisfaction, smooth store operations, and a positive shopping experience.

What are some common challenges Dollar General Customer Service associates face, and how are they supported in overcoming them?

Dollar General Customer Service associates often manage multiple responsibilities simultaneously, such as assisting customers, operating the cash register, restocking shelves, and maintaining store cleanliness. These multitasking demands can be challenging during peak hours or when staffing is limited. However, associates typically receive structured onboarding, ongoing training, and support from supervisors and team members. Clear communication and teamwork are encouraged to help staff handle busy periods efficiently and ensure a positive customer experience.
More about Dollar General Customer Service jobs

What job categories do people searching Dollar General Customer Service jobs look for?

The top searched job categories for Dollar General Customer Service jobs are:

Dollar General Customer Service jobs near you
Infographic showing various Dollar General Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Customer Sales Lead- Dollar General

Kraft Heinz Company

Nashville, TN • On-site

$141K - $176K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago

Kraft Heinz rating

7.0

Company rating: 7.0 out of 10

Based on 122 frontline employees who took The Breakroom Quiz

230th of 438 rated food and drinks producers

Job description


Here at Kraft Heinz, our US Sales team aspires to be an Indispensable Partner with a Growth and Winning Mindset, acutely focused on Superior Execution every day. This is our guiding compass to grow something great and make life delicious!
This Customer Sales Lead (CSL) position perfectly embodies that ambition, as you will own and be responsible the sales execution of $210M of revenue with Dollar General as a vital member of the Customer Business Team (CBT). The CSL serves as the liaison between Kraft Heinz and the Dollar General Team, leading all selling activities & driving efforts tied to improving our financial & market share profile. The CSL aims to deliver revenue and share objectives, pursue business strategies to of growth, and ensure that coordinated cross-functional sales value is delivered to the customer through implementation of the sales plan and shelving objectives.
Essential Functions & Responsibilities
  • Effectively partner with the customer, building rapport at all levels to fully understand their business, the marketplace, and affect positive business growth
  • Achieve promotional revenue objectives by tactic, price point, drive period & selling event while effectively implementing Kraft Heinz pricing strategies for owned categories
  • Owns customer P&L for the respective categories of coverage.
  • Builds and maintains Kraft Heinz business through proven results measured by profitability achievement, share gains, revenue targets, trade forecasting, new and core item introductions/distribution
  • Leverages available resources and scale to elevate executional excellence across cross-functional business planning in Category Leadership, Supply Chain, Finance and Shopper Marketing
  • Mentors, manages, and coaches a dotted line report through assessment of talent, providing constructive and timely feedback, along with practical development plans.

Expected Experience & Required Skills
  • Be consistent across the job posting, interview, assessments, and the job itself
  • Proven & tested experience in customer management, account management, and/or retail sales management for a CPG company
  • Previous experience with Dollar General or other large retail chain customer with a book of business over +$50 million is ideal.
  • Reside in the Nashville geography or open to relocation.
  • Proven skills embodying a customer-first mentality for effective customer management and selling to achieve objectives
  • Strong financial competence - understanding of profit and revenue drivers and analysis with a proficiency in deploying trade
  • Trusted to work autonomously within a CBT framework to plan, organize and set/achieve priorities

Willing to travel 10-20% out of the area as needed
Work Environment & Schedule
This position is considered aNormal office environment with limited travel or visits to external locations; offices are open workspacesAdditionally, this role requires working a salaried, exempt schedule to best execute against customer and internal expectations
Our Total Rewards philosophy is to provide a meaningful and flexible spectrum of programs that equitably support our diverse workforce and their families and complement Kraft Heinz' strategy and values.
New Hire Base Salary Range:
$141,500.00 - $176,900.00Bonus: This position is eligible for a performance-based bonus as provided by the plan terms and governing documents.
The compensation offered will take into account internal equity and may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors
Benefits: Coverage for employees (and their eligible dependents) through affordable access to healthcare, protection, and saving for the future, we offer plans tailored to meet you and your family's needs. Coverage for benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.
Wellbeing: We offer events, resources, and learning opportunities that inspire a physical, social, emotional, and financial well-being lifestyle for our employees and their families.
You'll be able to participate in a variety of benefits and wellbeing programs that may vary by role, country, region, union status, and other employment status factors, for example:
Physical - Medical, Prescription Drug, Dental, Vision, Screenings/Assessments
Social - Paid Time Off, Company Holidays, Leave of Absence, Flexible Work Arrangements, Recognition, Training
Emotional - Employee Assistance Program , Wellbeing Programs, Family Support Programs
Financial - 401k, Life, Accidental Death & Dismemberment, Disability
Location(s)
Nashville Office
Kraft Heinz is an Equal Opportunity Employer - Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes. In order to ensure reasonable accommodation for protected individuals, applicants that require accommodation in the job application process may contact NAZTAOps@kraftheinz.com for assistance.

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