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Dollar General Customer Service Jobs (NOW HIRING)

Dollar General

FLEET CUSTOMER SERVICE REP

Indianola, MS · On-site

$14.75 - $20.25/hr

Work Where You Matter At Dollar General, our mission is Serving Others! We value each and every one of our employees. Whether you are looking to launch a new career in one of our many convenient ...

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Jons Fresh Market

$15.50 - $18.75/hr

The General Customer Service job family has several customer service positions with the primary focus on following Jons Marketplace customer service standards, safety guidelines and supporting all ...

Jons Marketplace

$16.50 - $20/hr

The General Customer Service job family has several customer service positions with the primary focus on following Jons Marketplace customer service standards, safety guidelines and supporting all ...

Jons Marketplace

$17 - $20.75/hr

The General Customer Service job family has several customer service positions with the primary focus on following Jons Marketplace customer service standards, safety guidelines and supporting all ...

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Dollar General Customer Service information

Is Dollar General a customer service job?

A Dollar General customer service position involves assisting customers, handling transactions, and maintaining store appearance. It typically requires good communication skills, basic math, and the ability to work flexible hours. The role focuses on providing a positive shopping experience for customers.

What is the difference between Dollar General Customer Service vs Dollar Tree Customer Service?

AspectDollar General Customer ServiceDollar Tree Customer Service
Required CredentialsHigh school diploma or equivalent; basic retail trainingHigh school diploma or equivalent; retail experience beneficial
Work EnvironmentRetail store, fast-paced, customer-focusedRetail store, fast-paced, customer-focused
Employer & Industry UsageDollar General chain, discount retailDollar Tree chain, discount retail
Common Search & ComparisonCustomer service roles in dollar storesCustomer service roles in dollar stores

Both Dollar General Customer Service and Dollar Tree Customer Service roles involve assisting customers, managing store operations, and maintaining a positive shopping experience. They require similar credentials and work environments, as both are discount retail chains. The main differences lie in company policies and product offerings, but overall, these roles are comparable in responsibilities and industry context.

Is it hard to get hired at Dollar General?

Getting hired as a Dollar General customer service associate typically involves submitting an application online or in-store, followed by an interview process. The hiring process is generally straightforward, with a focus on customer service skills and availability, and the company often hires quickly for entry-level positions.

What is Dollar General customer service?

Dollar General customer service involves assisting customers with store inquiries, product questions, returns, and complaints. Customer service representatives typically work in-store, providing support through direct interaction and may use point-of-sale systems to process transactions. Good communication skills and knowledge of store policies are important for this role.

What are Dollar General Customer Service jobs?

Dollar General Customer Service jobs involve assisting customers with their shopping experience, answering questions about products, handling returns or exchanges, and maintaining a clean and organized store environment. Employees in these roles often operate cash registers, restock shelves, and ensure customers are satisfied with their visit. Good communication skills, patience, and a focus on customer satisfaction are important qualities for success in this position. These jobs are typically entry-level and offer opportunities for advancement within the company.

What is the starting pay at DG?

The starting pay for a Dollar General Customer Service position typically begins at minimum wage, which varies by state but is generally around $9 to $12 per hour. Pay rates may increase with experience, performance, and additional responsibilities. Employees often receive additional benefits such as flexible schedules and employee discounts.

What are the key skills and qualifications needed to thrive as a Dollar General Customer Service representative, and why are they important?

To thrive as a Dollar General Customer Service representative, you need strong interpersonal skills, basic math abilities, and a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, cash registers, and inventory management tools is typically required. Excellent communication, patience, and problem-solving skills help you handle customer inquiries and resolve issues efficiently. These skills are crucial for ensuring customer satisfaction, smooth store operations, and a positive shopping experience.

What are some common challenges Dollar General Customer Service associates face, and how are they supported in overcoming them?

Dollar General Customer Service associates often manage multiple responsibilities simultaneously, such as assisting customers, operating the cash register, restocking shelves, and maintaining store cleanliness. These multitasking demands can be challenging during peak hours or when staffing is limited. However, associates typically receive structured onboarding, ongoing training, and support from supervisors and team members. Clear communication and teamwork are encouraged to help staff handle busy periods efficiently and ensure a positive customer experience.
More about Dollar General Customer Service jobs
What job categories do people searching Dollar General Customer Service jobs look for? The top searched job categories for Dollar General Customer Service jobs are:
Dollar General Customer Service jobs near you
Infographic showing various Dollar General Customer Service job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution.
Category Manager, Dollar General

Category Manager, Dollar General

Colgate-Palmolive Company

Nashville, TN • On-site

$124K - $174K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted yesterday

Colgate-Palmolive rating

5.8

Company rating: 5.8 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

Job description

Relocation Assistance Offered Within Country
Job Number #174158 - Nashville, Tennessee, United States
Who We Are
Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!
Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values-Caring, Inclusive, and Courageous-we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.
As the Catman Manager supporting Dollar General, you will be focused on building and sharing compelling stories that provide insight to how shopper behaviors are influencing our categories. You will collaborate with your internal and external partners to provide best in class understanding of the categories in which we compete. You will serve as the category and shopper expert by delivering insight-based engaging category presentations to influence decisions and deliver business results.
This is a remote position based out of the Nashville Metro market. There is also opportunity for this position to be based out of Rosemont, IL, if needed (hyrbid model).
Responsibilities:
  • Prioritize and represent shopper needs in all strategic and tactical decision-making.
  • Utilize customer-specific shopper behavior data and insights to develop and deliver actionable recommendations that drive category and Colgate solutions.
  • Integrate and analyze multiple data sources, including shopper data, proprietary insights, and Point-of-Sale (POS) data, to formulate robust, customer-specific recommendations.
  • Effectively communicate complex data, insights, and shopper behavior findings through compelling, fact-based narratives to influence customer and internal stakeholders.
  • Act as a trusted consultant to the customer, building strong, collaborative partnerships founded on mutual trust and integrity.
  • Collaborate effectively with internal Colgate-Palmolive teams and external broker partners to execute strategies and achieve shared business objectives.
  • Maintain a high level of curiosity to proactively seek out and identify opportunities for improvement, analyze results to determine the root cause of performance, and guide the team with data-driven insights.

Required qualifications:
  • Bachelor's Degree
  • 6+ years of Consumer, Shopper Insights, Shopper Behavior and/or Category Management Experience
  • Experience working with customer Shopper Behavior Data (Scintilla, Dunnhumby, Stratum, etc.)
  • Experience working with Household Panel data (Numerator, Nielsen Panel, etc.)
  • Experience working with a syndicated service (Nielsen, Circana) account

Preferred qualifications:
  • Experience working in consumer product goods
  • Strong communication and story-telling skills tied to data and insights
  • Microsoft Office (excel) and/or Google Suite proficiency (i.e, Sheets, Slides, Docs)

Compensation and Benefits
Salary Range $124,000.00 - $174,000.00 USD
Pay is determined based on experience, qualifications, and location. Salaried employees may also be eligible for discretionary bonuses, profit-sharing, and long-term incentives for Executive-level roles.
Benefits: Salaried employees enjoy a comprehensive benefits package, including medical, dental, vision, basic life insurance, paid parental leave, disability coverage, and participation in the 401(k) retirement plan with company matching contributions subject to eligibility requirements. Additional benefits include a minimum of 15 vacation/PTO days (hourly employees receive a minimum of 120 hours) and 13 paid holidays (vacation days are prorated based on the employee's hire date within the calendar year). Paid sick leave is adjusted based on role and location in accordance with local laws. Detailed information regarding paid sick leave entitlements will be provided to employees upon hiring and may be subject to adjustments based on changes in legislation or company policies.
Our Commitment to Inclusion
Our journey begins with our people-developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business.
Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.
Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.
For additional Colgate terms and conditions, please click here.
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About Colgate-Palmolive

Sourced by ZipRecruiter

Colgate-Palmolive is a leading global consumer products company, tightly focused on Oral Care, Personal Care, Home Care and Pet Nutrition. Colgate sells its products in over 200 countries and territories around the world under such internationally recognized brand names as Colgate, Palmolive, elmex, Tom's of Maine, Sorriso, Speed Stick, Lady Speed Stick, Softsoap, Irish Spring, Protex, Sanex, Elta MD, PCA Skin, Ajax, Axion, Fabuloso, Soupline and Suavitel, as well as Hill's Science Diet and Hill's Prescription Diet.

Industry

Manufacturing

Company size

10,000+ Employees

Headquarters location

New York, NY, US

Year founded

1806

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