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Dollar General Customer Service Jobs (NOW HIRING)

Dollar General

FLEET CUSTOMER SERVICE REP

Indianola, MS · On-site

$14.75 - $20.25/hr

Work Where You Matter At Dollar General, our mission is Serving Others! We value each and every one of our employees. Whether you are looking to launch a new career in one of our many convenient ...

Jons Marketplace

$16.50 - $20/hr

The General Customer Service job family has several customer service positions with the primary focus on following Jons Marketplace customer service standards, safety guidelines and supporting all ...

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Dollar General Customer Service information

Is Dollar General a customer service job?

A Dollar General customer service position involves assisting customers, handling transactions, and maintaining store appearance. It typically requires good communication skills, basic math, and the ability to work flexible hours. The role focuses on providing a positive shopping experience for customers.

What is the difference between Dollar General Customer Service vs Dollar Tree Customer Service?

AspectDollar General Customer ServiceDollar Tree Customer Service
Required CredentialsHigh school diploma or equivalent; basic retail trainingHigh school diploma or equivalent; retail experience beneficial
Work EnvironmentRetail store, fast-paced, customer-focusedRetail store, fast-paced, customer-focused
Employer & Industry UsageDollar General chain, discount retailDollar Tree chain, discount retail
Common Search & ComparisonCustomer service roles in dollar storesCustomer service roles in dollar stores

Both Dollar General Customer Service and Dollar Tree Customer Service roles involve assisting customers, managing store operations, and maintaining a positive shopping experience. They require similar credentials and work environments, as both are discount retail chains. The main differences lie in company policies and product offerings, but overall, these roles are comparable in responsibilities and industry context.

Is it hard to get hired at Dollar General?

Getting hired as a Dollar General customer service associate typically involves submitting an application online or in-store, followed by an interview process. The hiring process is generally straightforward, with a focus on customer service skills and availability, and the company often hires quickly for entry-level positions.

What is Dollar General customer service?

Dollar General customer service involves assisting customers with store inquiries, product questions, returns, and complaints. Customer service representatives typically work in-store, providing support through direct interaction and may use point-of-sale systems to process transactions. Good communication skills and knowledge of store policies are important for this role.

What are Dollar General Customer Service jobs?

Dollar General Customer Service jobs involve assisting customers with their shopping experience, answering questions about products, handling returns or exchanges, and maintaining a clean and organized store environment. Employees in these roles often operate cash registers, restock shelves, and ensure customers are satisfied with their visit. Good communication skills, patience, and a focus on customer satisfaction are important qualities for success in this position. These jobs are typically entry-level and offer opportunities for advancement within the company.

What is the starting pay at DG?

The starting pay for a Dollar General Customer Service position typically begins at minimum wage, which varies by state but is generally around $9 to $12 per hour. Pay rates may increase with experience, performance, and additional responsibilities. Employees often receive additional benefits such as flexible schedules and employee discounts.

What are the key skills and qualifications needed to thrive as a Dollar General Customer Service representative, and why are they important?

To thrive as a Dollar General Customer Service representative, you need strong interpersonal skills, basic math abilities, and a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, cash registers, and inventory management tools is typically required. Excellent communication, patience, and problem-solving skills help you handle customer inquiries and resolve issues efficiently. These skills are crucial for ensuring customer satisfaction, smooth store operations, and a positive shopping experience.

What are some common challenges Dollar General Customer Service associates face, and how are they supported in overcoming them?

Dollar General Customer Service associates often manage multiple responsibilities simultaneously, such as assisting customers, operating the cash register, restocking shelves, and maintaining store cleanliness. These multitasking demands can be challenging during peak hours or when staffing is limited. However, associates typically receive structured onboarding, ongoing training, and support from supervisors and team members. Clear communication and teamwork are encouraged to help staff handle busy periods efficiently and ensure a positive customer experience.
More about Dollar General Customer Service jobs
What job categories do people searching Dollar General Customer Service jobs look for? The top searched job categories for Dollar General Customer Service jobs are:
Dollar General Customer Service jobs near you
Infographic showing various Dollar General Customer Service job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution.
Associate Customer Sales Manager - Dollar General

Associate Customer Sales Manager - Dollar General

Kraft Heinz Company

Nashville, TN • On-site

$89K - $112K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 2 days ago

Kraft Heinz rating

7.0

Company rating: 7.0 out of 10

Based on 122 frontline employees who took The Breakroom Quiz

212th of 397 rated food and drinks producers

Job description

Contact assigned customer accounts or prospects to sell company products within a designated geography or industry. Focus on meeting personal sales targets, developing new business, maintaining customer relationships, and troubleshooting specific customer problems. Have solid knowledge of products, their characteristics, and the market. Typically requires excellent interpersonal skills and sales experience.Job Description
Here at Kraft Heinz, our US Sales team aspires to be an Indispensable Partner with a Growth and Winning Mindset, acutely focused on Superior Execution every day. This is our guiding compass to grow something great and make life delicious!
This Associated Customer Sales Manager (ACSM) position perfectly embodies that ambition, as you will support grocery categories selling execution of $178M of revenue with Dollar General as a vital member of the Customer Business Team (CBT). The ACSM in partnership with the Sr. Customer Sales Manager, serves as the liaison between Kraft Heinz and the Dollar General Team, leading all selling activities & driving efforts tied to improving our financial & market share profile. The ACSM aims to deliver revenue and share objectives, pursue business strategies to of growth, and ensure that coordinated cross-functional sales value is delivered to the customer through implementation of the sales plan and shelving objectives.
Essential Functions & Responsibilities
  • Effectively partner with the customer, building rapport at all levels to fully understand their business, the marketplace, and affect positive business growth
  • Achieve New Item Authorization goals, Distribution goals, & Base Business Objectives: Revenue and Share Growth, Authorizations, Distribution, Optimal Shelving
  • Achieve promotional revenue objectives by performing detailed post promotional analysis
  • Supports customer business teams in the internal Kraft Heinz identification of category / customer business opportunities and provides recommendations into the development of plans and initiatives.
  • Maintain files and business documentation to thoroughly detail business transactions
  • Manage customer P&L and financial accounting model.

Expected Experience & Required Skills
  • Proven & tested experience in customer management, account management, and/or retail sales management preferably for a consumer packed goods company
  • Tested ability to own business process and category management through a complex sales position
  • Reside in the Nashville geography or open to relocation.
  • Proven skills embodying a customer-first mentality for effective customer management and selling to achieve objectives
  • Trusted to work autonomously within a team to plan, organize and set/achieve priorities
  • Clear examples of exhibiting polished interpersonal skills (written, verbal, and presentation) with potential to negotiate and influence effectively
  • Tested proficiency in Microsoft Office programs in particular Excel and proprietary Sales systems
  • Clear examples of exhibiting strong analytical skills; Has the ability & experience using syndicated and/or ambiguous data to develop comprehensive business plans by analyzing category and brand performance

Willing to travel 10-20% out of the area as needed
Work Environment & Schedule
This position is considered a Normal office environment with limited travel or visits to external locations; offices are open workspaces Additionally, this role requires working a salaried, exempt schedule to best execute against customer and internal expectations
Physical Requirements
Physical demands include but not limited to
  • Willingness to drive and/or travel as needed
  • Operate a computer and view screens for ~100% of work schedule

Our Total Rewards philosophy is to provide a meaningful and flexible spectrum of programs that equitably support our diverse workforce and their families and complement Kraft Heinz' strategy and values.
New Hire Base Salary Range:
$89,800.00 - $112,200.00
Bonus: This position is eligible for a performance-based bonus as provided by the plan terms and governing documents.
The compensation offered will take into account internal equity and may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors
Benefits: Coverage for employees (and their eligible dependents) through affordable access to healthcare, protection, and saving for the future, we offer plans tailored to meet you and your family's needs. Coverage for benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.
Wellbeing: We offer events, resources, and learning opportunities that inspire a physical, social, emotional, and financial well-being lifestyle for our employees and their families.
You'll be able to participate in a variety of benefits and wellbeing programs that may vary by role, country, region, union status, and other employment status factors, for example:
  • Physical - Medical, Prescription Drug, Dental, Vision, Screenings/Assessments
  • Social - Paid Time Off, Company Holidays, Leave of Absence, Flexible Work Arrangements, Recognition, Training
  • Emotional - Employee Assistance Program , Wellbeing Programs, Family Support Programs
  • Financial - 401k, Life, Accidental Death & Dismemberment, Disability

Location(s)
Nashville Office
Kraft Heinz is an Equal Opportunity Employer - Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes. In order to ensure reasonable accommodation for protected individuals, applicants that require accommodation in the job application process may contact NAZTAOps@kraftheinz.com for assistance.

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