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Dollar General Customer Service Jobs (NOW HIRING)

Jons Marketplace

$16.75 - $20.50/hr

The General Customer Service job family has several customer service positions with the primary focus on following Jons Marketplace customer service standards, safety guidelines and supporting all ...

Jons Marketplace

$16.50 - $20/hr

The General Customer Service job family has several customer service positions with the primary focus on following Jons Marketplace customer service standards, safety guidelines and supporting all ...

Jons Marketplace

$16.50 - $20/hr

The General Customer Service job family has several customer service positions with the primary focus on following Jons Marketplace customer service standards, safety guidelines and supporting all ...

Jons Marketplace

$17 - $20.75/hr

The General Customer Service job family has several customer service positions with the primary focus on following Jons Marketplace customer service standards, safety guidelines and supporting all ...

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Dollar General Customer Service information

Is Dollar General a customer service job?

A Dollar General customer service position involves assisting customers, handling transactions, and maintaining store appearance. It typically requires good communication skills, basic math, and the ability to work flexible hours. The role focuses on providing a positive shopping experience for customers.

What is the difference between Dollar General Customer Service vs Dollar Tree Customer Service?

AspectDollar General Customer ServiceDollar Tree Customer Service
Required CredentialsHigh school diploma or equivalent; basic retail trainingHigh school diploma or equivalent; retail experience beneficial
Work EnvironmentRetail store, fast-paced, customer-focusedRetail store, fast-paced, customer-focused
Employer & Industry UsageDollar General chain, discount retailDollar Tree chain, discount retail
Common Search & ComparisonCustomer service roles in dollar storesCustomer service roles in dollar stores

Both Dollar General Customer Service and Dollar Tree Customer Service roles involve assisting customers, managing store operations, and maintaining a positive shopping experience. They require similar credentials and work environments, as both are discount retail chains. The main differences lie in company policies and product offerings, but overall, these roles are comparable in responsibilities and industry context.

Is it hard to get hired at Dollar General?

Getting hired as a Dollar General customer service associate typically involves submitting an application online or in-store, followed by an interview process. The hiring process is generally straightforward, with a focus on customer service skills and availability, and the company often hires quickly for entry-level positions.

What is Dollar General customer service?

Dollar General customer service involves assisting customers with store inquiries, product questions, returns, and complaints. Customer service representatives typically work in-store, providing support through direct interaction and may use point-of-sale systems to process transactions. Good communication skills and knowledge of store policies are important for this role.

What are Dollar General Customer Service jobs?

Dollar General Customer Service jobs involve assisting customers with their shopping experience, answering questions about products, handling returns or exchanges, and maintaining a clean and organized store environment. Employees in these roles often operate cash registers, restock shelves, and ensure customers are satisfied with their visit. Good communication skills, patience, and a focus on customer satisfaction are important qualities for success in this position. These jobs are typically entry-level and offer opportunities for advancement within the company.

What is the starting pay at DG?

The starting pay for a Dollar General Customer Service position typically begins at minimum wage, which varies by state but is generally around $9 to $12 per hour. Pay rates may increase with experience, performance, and additional responsibilities. Employees often receive additional benefits such as flexible schedules and employee discounts.

What are the key skills and qualifications needed to thrive as a Dollar General Customer Service representative, and why are they important?

To thrive as a Dollar General Customer Service representative, you need strong interpersonal skills, basic math abilities, and a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, cash registers, and inventory management tools is typically required. Excellent communication, patience, and problem-solving skills help you handle customer inquiries and resolve issues efficiently. These skills are crucial for ensuring customer satisfaction, smooth store operations, and a positive shopping experience.

What are some common challenges Dollar General Customer Service associates face, and how are they supported in overcoming them?

Dollar General Customer Service associates often manage multiple responsibilities simultaneously, such as assisting customers, operating the cash register, restocking shelves, and maintaining store cleanliness. These multitasking demands can be challenging during peak hours or when staffing is limited. However, associates typically receive structured onboarding, ongoing training, and support from supervisors and team members. Clear communication and teamwork are encouraged to help staff handle busy periods efficiently and ensure a positive customer experience.
More about Dollar General Customer Service jobs
What job categories do people searching Dollar General Customer Service jobs look for? The top searched job categories for Dollar General Customer Service jobs are:
Dollar General Customer Service jobs near you
Infographic showing various Dollar General Customer Service job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution.
Assistant Buyer - Beauty (pOpshelf)

Assistant Buyer - Beauty (pOpshelf)

Dollar General

Goodlettsville, TN • On-site

$18.75 - $24.75/hr

Full-time

Re-posted 7 days ago

Dollar General rating

4.0

Company rating: 4.0 out of 10

Based on 4,515 frontline employees who took The Breakroom Quiz

39th of 39 rated national retailers

Job description

Work Where You Matter
At Dollar General, our mission is Serving Others! We value each and every one of our employees. Whether you are looking to launch a new career in one of our many convenient Store locations, Distribution Centers, Store Support Center or with our Private Fleet Team, we are proud to provide a wide range of career opportunities. We are not just a retail company; we are a company that values the unique strengths and perspectives that each individual brings. Your difference truly makes a difference at Dollar General. How would you like to Serve? Join the Dollar General Journey and see how your career can thrive.
Company Overview
Dollar General Corporation has been delivering value to shoppers for more than 80 years. Dollar General helps shoppers Save time. Save money. Every day.® by offering products that are frequently used and replenished, such as food, snacks, health and beauty aids, cleaning supplies, basic apparel, housewares and seasonal items at everyday low prices in convenient neighborhood locations. Learn more about Dollar General at www.dollargeneral.com/about-us.html.
Job Details
General Summary:
Partner and assist the Buyer in the selection, flow and merchandising of products that will provide Dollar General's customer with a better life, and our shareholders with a superior investment. Facilitate the internal and external partnerships that allow Dollar General to serve others by being a customer driven distributor of consumable basics.
Duties & Responsibilities:
  • Coordinates the flow of merchandise through daily communication with vendors and the distribution, transportation and reorder departments. 45%
  • Evaluate and report on the performance of products. 10%
  • Assists in sales planning and short and long term forecasting. 10%
  • Assists buyer in selecting merchandise that will create value and excitement for our customer and impact overall company success. 10%
  • Assists buyer in merchandising the products selected through plan-o-gramming and in-store communications. 10%
  • Develop an in-depth knowledge of the market by visiting competition, trade shows and manufacturing facilities. 10%
  • Maintain positive relationships with our teamshare partners by visiting stores on a bi-monthly basis.

Qualifications
Knowledge, Skills, & Abilities:
  • Ability to effectively communicate, both orally and in writing, with our internal and external partners in order to produce positive results. (Communication Skill)
  • Ability to analyze and interpret budget, sales, market and consumer data to select products and measure performance. (Analytical Skill)
  • Ability to learn the dynamics of negotiation and the interpersonal skills required to achieve Dollar General's goals.
  • Ability to develop an understanding of the market and our customer's basic needs in order to generate an assortment that is a fit for our niche.
  • Ability to make decisions in a rapidly changing environment while maintaining an enthusiastic sense of mission.
  • Ability to create a team environment by assisting others in the decision making process while facilitating their creative abilities.

Work Experience &/or Education:
3 to 5 years in merchandising and/or applicable retail experience. A college degree and buying experience preferred.

What Dollar General employees say

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About Dollar General

Sourced by ZipRecruiter

What started as a single store is now a 20+ billion dollar Fortune 119 company. With 140,000+ employees and counting, we’re growing fast and so can you. There are endless opportunities for you, including award-winning training programs and career paths in retail, distribution, transportation or corporate. The possibilities are endless!

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Goodlettsville, TN, US

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