ZipRecruiter

Log In

1

Overnight Pharmaceutical Customer Service Jobs (NOW HIRING)

Sinai Chicago

Clinical Pharmacist - Inpatient

Chicago, IL · On-site

$60 - $72.25/hr

Mount Sinai Hospital is seeking a dedicated Overnight Inpatient Pharmacist to provide essential pharmacy services during overnight hours. As the sole on-site pharmacist during this shift, you will ...

Planet Fitness

Overnight Customer Service

Westerville, OH · On-site

$15.50 - $21/hr

Job Summary The Overnight Customer Service Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members ...

Planet Fitness

Overnight Customer Service

Columbus, OH · On-site

$15 - $20.25/hr

Employee discounts Job Summary The Overnight Customer Service Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet ...

Planet Fitness

Overnight Customer Service

Columbus, OH · On-site

$15.25 - $20.75/hr

Employee discounts Job Summary The Overnight Customer Service Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet ...

Stinker Stores

Customer Service (Overnight)

Meridian, ID · On-site

$16 - $21/hr

Overnight Shift - Days and times may vary; including weekends, evenings, and some holidays Location: 4849 N Meridian Road, Meridian, ID., 83646 Customer Service Specialist Our Customer Service ...

Stinker Stores

Customer Service (Overnight)

Meridian, ID · On-site

$16.50 - $21.75/hr

Overnight Shift - Days and times may vary; including weekends, evenings, and some holidays Location: 4849 N Meridian Road, Meridian, ID., 83646 Customer Service Specialist Our Customer Service ...

LPT Retail Management Services

CSR-OVERNIGHT

Tucson, AZ · On-site

$15.50 - $21/hr

Csr-Overnight Lpt 1302 Cortaro - Tucson, Az 85742 Overview Education Level None Travel Percentage None Category Retail Description We are looking for smiling faces! Our team expectations are:

next page

Showing results 1-20

All JobsPharmaceutical Customer Service JobsOvernight Pharmaceutical Customer Service Jobs

Overnight Pharmaceutical Customer Service information

See salary details

$9

$18

$26

How much do overnight pharmaceutical customer service jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for overnight pharmaceutical customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are some common challenges faced in an overnight pharmaceutical customer service role, and how can they be managed?

As an overnight pharmaceutical customer service representative, you may encounter challenges such as handling urgent medication requests, navigating limited supervision during late hours, and addressing complex inquiries from both patients and healthcare providers. Staying organized, maintaining clear communication, and thoroughly documenting interactions are essential strategies for managing these challenges. Additionally, being familiar with company protocols and having access to up-to-date pharmaceutical information can help you respond efficiently and confidently during high-pressure situations.

What are the key skills and qualifications needed to thrive as an overnight pharmaceutical customer service representative?

To thrive as an Overnight Pharmaceutical Customer Service representative, you need strong knowledge of pharmaceutical products, customer service best practices, and usually a high school diploma or equivalent. Familiarity with pharmacy management systems, CRM software, and telephone systems is essential for managing orders and inquiries efficiently. Excellent communication, problem-solving, and the ability to remain calm under pressure are valuable soft skills in this role. These competencies ensure accurate order processing, regulatory compliance, and exceptional support for customers during critical overnight hours.

What is an overnight pharmaceutical customer service representative?

Overnight pharmaceutical customer service representatives are professionals who assist customers, pharmacies, and healthcare providers with medication-related inquiries and concerns during nighttime hours. Their responsibilities include answering questions about prescriptions, processing orders, resolving issues, and providing support for insurance or billing matters. They play a crucial role in ensuring that customers have access to necessary information and medication support outside of regular business hours, often working in call centers or remotely for pharmacies, hospitals, or pharmaceutical companies.

What is the difference between Overnight Pharmaceutical Customer Service vs Pharmaceutical Customer Service?

AspectOvernight Pharmaceutical Customer ServicePharmaceutical Customer Service
Work HoursPrimarily overnight shiftsDaytime hours, regular business hours
Work EnvironmentCall centers, warehouses, or distribution centersOffice settings, call centers, or retail pharmacies
Required CredentialsHigh school diploma, customer service experience, pharmaceutical knowledgeSimilar credentials, often with additional pharmacy-related certifications
Employer & Industry UsagePharmaceutical companies, distribution centers, healthcare providersPharmacies, healthcare providers, pharmaceutical companies

Overnight Pharmaceutical Customer Service roles focus on providing support during overnight hours, often involving logistics and order processing, while Pharmaceutical Customer Service typically operates during regular hours, emphasizing patient inquiries and order management. Both roles require similar credentials but differ mainly in work hours and environment.

What cities are hiring for Overnight Pharmaceutical Customer Service jobs? Cities with the most Overnight Pharmaceutical Customer Service job openings:
What are the most commonly searched types of Pharmaceutical Customer Service jobs? The most popular types of Pharmaceutical Customer Service jobs are:
What states have the most Overnight Pharmaceutical Customer Service jobs? States with the most job openings for Overnight Pharmaceutical Customer Service jobs include:
Overnight Pharmaceutical Customer Service jobs near you
Infographic showing various Overnight Pharmaceutical Customer Service job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Pharmaceutical Customer Support Specialist

Morris and Dickson

Shreveport, LA • On-site

Full-time

Posted 28 days ago

Job description

Morris & Dickson Co. is a leading pharmaceutical distribution company serving independent pharmacies with dedication, integrity, and a customer-first approach. With over 180 years of experience, we're known for our commitment to service, reliability, and innovation. We foster a supportive, dynamic workplace where employees are encouraged to thrive professionally and personally. Joining Morris & Dickson means joining a team dedicated to making a difference in healthcare.
Position Overview
The Pharmaceutical Customer Support Specialist serves as a primary point of contact for pharmacies, hospitals, and healthcare customers doing business with Morris & Dickson. This role combines customer service, technical troubleshooting, and pharmaceutical operations knowledge to support customers using M&D's ordering channels, web-based platforms, and account services.
Working closely with Sales, Distribution Centers, and internal business partners, you'll help customers resolve ordering issues, navigate technology tools, and ensure a seamless customer experience. The ideal candidate enjoys solving problems, learning new systems, and supporting pharmacies and hospitals in a fast-paced environment.
Schedule
This is a full-time role reporting to the Customer Experience Manager. The standard schedule is Monday-Friday, 8:00am-5:00pm
On a rotating basis, approximately every 5-6 weeks, team members are required to work a later shift from 10:00 a.m.-7:00 p.m., Monday-Sunday. Weekend coverage during this rotation is typically light and functions more as an on-call schedule.
What You'll Do
  • Provide technical and customer support via phone, email, and ticketing systems (e.g., Freshdesk, Zendesk)
  • Assist customers with web-based ordering systems and troubleshoot issues efficiently
  • Support online order portals and EDI platforms, including basic EDI transaction troubleshooting
  • Collaborate with Sales, distribution centers, and internal partners to resolve order-related issues
  • Investigate customer concerns and implement solutions to improve the overall experience
  • Ensure accurate documentation and compliance with DEA guidelines, safety protocols, and quality standards
  • Follow up with customers to provide updates and confirm issue resolution
  • Participate in ongoing training to expand knowledge of systems, tools, and products

What Success Looks Like
  • You provide timely, accurate, and professional support to customers
  • You resolve issues efficiently while maintaining strong attention to detail
  • You collaborate effectively with teammates and cross-functional partners
  • You adapt quickly to new systems, processes, and priorities
  • You consistently represent M&D's values through your work and customer interactions and embody M&D's values in how you show up and support the team

What You'll Need to Succeed
  • 2+ years of college education or relevant training in a related field
  • Current and/or previous customer support, technical support, or customer success experience
  • Experience working in a pharmacy, hospital, healthcare, or pharmaceutical distribution environmed and/or Certified Pharmacy Technician (CPhT) designation is a preferred qualification
  • Familiarity with pharmaceutical ordering, inventory management, purchasing workflows, web ordering systems, and/or EDI transactions
  • Proficiency with Windows operating systems and Microsoft Office (Word, Excel, Outlook, Teams) Advanced skills
  • Familiarity with CRM and ticketing systems such as Freshdesk or Zendesk is preferred

Desired Attributes
  • Strong verbal and written communication skills
  • Customer-focused mindset with solid problem-solving abilities
  • Organized, dependable, and comfortable managing multiple priorities
  • Ability to work well in a collaborative, team-oriented environment
  • Interest in learning technical systems and growing within customer support or operations

Why Join Us
At M&D, you'll be part of a mission that matters. We take pride in our history, but we're building for the future and that means investing in people who care about doing meaningful work with a strong, stable company. You'll find growth opportunities, teammates who have your back, and leaders who support your development. When you bring your best, we make a bigger difference, together.

Apply