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Pharmaceutical Customer Service Jobs (NOW HIRING)

Robert Half

Customer Service Representative

Sacramento, CA · On-site

$28 - $31/hr

We are looking for a Customer Service Representative to join a pharmaceutical organization in Sacramento, California for a permanent role. This position serves as a key point of contact for customers ...

Enegra systems

Customer Service Analysts

El Paso, TX · On-site

Company Description Role--Customer Service Analysts Location- EL P A SO , TX Must be from Medical or pharmaceutical industry /requirements: Profile: Customer Service Analysts / Contact Center ...

Kelly Services

Customer Service

Avon, CT

$15.75 - $21.50/hr

Customer Service Representative - Serve as the primary point of contact for health care members, providers, pharmacies, and other insurance carriers. Assist with claim and prescription-related issues ...

Kelly Services

Customer Service

Avon, CT · On-site

$15.75 - $21.50/hr

Customer Service Representative - Serve as the primary point of contact for health care members, providers, pharmacies, and other insurance carriers. Assist with claim and prescription-related issues ...

Synergistix

Customer Service Specialist

Sunrise, FL · On-site

$16.25 - $21.50/hr

We are seeking a Customer Service Specialist to join a high-volume, performance-driven call center supporting healthcare professionals (HCPs), pharmaceutical field teams, and internal stakeholders.

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How much do pharmaceutical customer service jobs pay per hour?

As of Aug 4, 2026, the average hourly pay for pharmaceutical customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are some typical challenges faced by professionals in pharmaceutical customer service, and how can I succeed in this role?

Pharmaceutical Customer Service professionals often deal with managing sensitive patient information, navigating complex healthcare regulations, and resolving prescription or product-related inquiries under tight timelines. Staying up to date on changes in medication protocols and maintaining strong attention to detail are daily challenges. Success in this role relies on clear communication, patience, and a commitment to accuracy, as you often serve as a crucial link between patients, healthcare providers, and pharmacy partners. Collaborating closely with pharmacists and insurance representatives is also common, so being a team player is highly valued.

What is a pharmaceutical customer service?

A Pharmaceutical Customer Service job involves assisting customers, healthcare providers, and pharmacies with inquiries related to medications, orders, insurance claims, and pharmaceutical products. Representatives handle phone calls, emails, and chats to provide accurate information, resolve issues, and ensure regulatory compliance. They may also work with pharmacists and medical teams to address concerns about drug interactions, availability, and prescriptions. Strong communication, problem-solving skills, and knowledge of pharmaceutical guidelines are essential for success in this role.

What are the key skills and qualifications needed to thrive in pharmaceutical customer service, and why are they important?

To thrive in Pharmaceutical Customer Service, a solid understanding of pharmaceutical products, healthcare regulations, and customer service best practices is essential, often supported by experience in healthcare or pharmacy environments. Familiarity with pharmacy management systems, CRM software, and possibly certifications like Certified Pharmacy Technician (CPhT) are valuable assets. Strong communication, active listening, and problem-solving abilities make candidates stand out in addressing customer inquiries and resolving issues efficiently. These skills ensure that customers receive accurate information, regulatory standards are met, and a high level of service is maintained in a fast-paced setting.

More about Pharmaceutical Customer Service jobs
What cities are hiring for Pharmaceutical Customer Service jobs? Cities with the most Pharmaceutical Customer Service job openings:
What are the most commonly searched types of Pharmaceutical Customer Service jobs? The most popular types of Pharmaceutical Customer Service jobs are:
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What job categories do people searching Pharmaceutical Customer Service jobs look for? The top searched job categories for Pharmaceutical Customer Service jobs are:
Pharmaceutical Customer Service jobs near you
Infographic showing various Pharmaceutical Customer Service job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Pharmaceutical Customer Support Specialist

Morris and Dickson

Shreveport, LA • On-site

Full-time

Posted 23 days ago

Job description

Morris & Dickson Co. is a leading pharmaceutical distribution company serving independent pharmacies with dedication, integrity, and a customer-first approach. With over 180 years of experience, we're known for our commitment to service, reliability, and innovation. We foster a supportive, dynamic workplace where employees are encouraged to thrive professionally and personally. Joining Morris & Dickson means joining a team dedicated to making a difference in healthcare.
Position Overview
The Pharmaceutical Customer Support Specialist serves as a primary point of contact for pharmacies, hospitals, and healthcare customers doing business with Morris & Dickson. This role combines customer service, technical troubleshooting, and pharmaceutical operations knowledge to support customers using M&D's ordering channels, web-based platforms, and account services.
Working closely with Sales, Distribution Centers, and internal business partners, you'll help customers resolve ordering issues, navigate technology tools, and ensure a seamless customer experience. The ideal candidate enjoys solving problems, learning new systems, and supporting pharmacies and hospitals in a fast-paced environment.
Schedule
This is a full-time role reporting to the Customer Experience Manager. The standard schedule is Monday-Friday, 8:00am-5:00pm
On a rotating basis, approximately every 5-6 weeks, team members are required to work a later shift from 10:00 a.m.-7:00 p.m., Monday-Sunday. Weekend coverage during this rotation is typically light and functions more as an on-call schedule.
What You'll Do
  • Provide technical and customer support via phone, email, and ticketing systems (e.g., Freshdesk, Zendesk)
  • Assist customers with web-based ordering systems and troubleshoot issues efficiently
  • Support online order portals and EDI platforms, including basic EDI transaction troubleshooting
  • Collaborate with Sales, distribution centers, and internal partners to resolve order-related issues
  • Investigate customer concerns and implement solutions to improve the overall experience
  • Ensure accurate documentation and compliance with DEA guidelines, safety protocols, and quality standards
  • Follow up with customers to provide updates and confirm issue resolution
  • Participate in ongoing training to expand knowledge of systems, tools, and products

What Success Looks Like
  • You provide timely, accurate, and professional support to customers
  • You resolve issues efficiently while maintaining strong attention to detail
  • You collaborate effectively with teammates and cross-functional partners
  • You adapt quickly to new systems, processes, and priorities
  • You consistently represent M&D's values through your work and customer interactions and embody M&D's values in how you show up and support the team

What You'll Need to Succeed
  • 2+ years of college education or relevant training in a related field
  • Current and/or previous customer support, technical support, or customer success experience
  • Experience working in a pharmacy, hospital, healthcare, or pharmaceutical distribution environmed and/or Certified Pharmacy Technician (CPhT) designation is a preferred qualification
  • Familiarity with pharmaceutical ordering, inventory management, purchasing workflows, web ordering systems, and/or EDI transactions
  • Proficiency with Windows operating systems and Microsoft Office (Word, Excel, Outlook, Teams) Advanced skills
  • Familiarity with CRM and ticketing systems such as Freshdesk or Zendesk is preferred

Desired Attributes
  • Strong verbal and written communication skills
  • Customer-focused mindset with solid problem-solving abilities
  • Organized, dependable, and comfortable managing multiple priorities
  • Ability to work well in a collaborative, team-oriented environment
  • Interest in learning technical systems and growing within customer support or operations

Why Join Us
At M&D, you'll be part of a mission that matters. We take pride in our history, but we're building for the future and that means investing in people who care about doing meaningful work with a strong, stable company. You'll find growth opportunities, teammates who have your back, and leaders who support your development. When you bring your best, we make a bigger difference, together.

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