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Pharmaceutical Customer Service Jobs (NOW HIRING)

Orgenesis

Customer Service Representative

Herndon, VA · On-site +1

$87K - $155K/yr

Experience in a call center, customer support, healthcare, biotechnology, pharmaceutical, or service-oriented environment preferred. * Experience handling customer inquiries and issue resolution.

Enegra Systems

Customer Service Analysts

El Paso, TX · On-site

Role--Customer Service Analysts Location- EL P A SO , TX Must be from Medical or pharmaceutical industry /requirements: Profile: Customer Service Analysts / Contact Center Skillset required:

Enegra systems

Customer Service Analysts

El Paso, TX · On-site

Company Description Role--Customer Service Analysts Location- EL P A SO , TX Must be from Medical or pharmaceutical industry /requirements: Profile: Customer Service Analysts / Contact Center ...

Aequor Inc

Customer Service

Somerset, NJ

$16 - $21.75/hr

Customer Service Representative Responsible for all customer service activities in support of both ... Experience in pharmaceutical industry is highly preferred * Ability to recommend and implement ...

Saviance

Customer Account Analyst

Summit, NJ

Skills Previous experience in the pharmaceutical customer service industry, preferably handling vaccines or other cold-chain products. High level of experience with Microsoft Excel and SAP 6.0 or ...

Aequor Technologies

Customer Service

Somerset, NJ

$16 - $21.75/hr

Responsible for all Customer Service activities in support of both the Brand and Generics divisions ... Experience in Pharmaceutical Industry is highly preferred. * Ability to recommend and implement ...

Teledyne

Customer Service

Dallas, TX

$16 - $21.50/hr

... imaging and pharmaceutical research.​ We are looking for individuals who thrive on making an ... exceptional service Teledyne is known for. You'll help maintain long‑standing customer ...

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Pharmaceutical Customer Service information

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How much do pharmaceutical customer service jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for pharmaceutical customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the highest paid customer service job?

In the pharmaceutical industry, senior customer service managers or account directors often earn the highest salaries, especially those with extensive experience, specialized knowledge, and certifications. These roles typically involve overseeing large accounts, managing teams, and ensuring compliance, with salaries reaching six figures in some cases.

What are some typical challenges faced by professionals in Pharmaceutical Customer Service, and how can I succeed in this role?

Pharmaceutical Customer Service professionals often deal with managing sensitive patient information, navigating complex healthcare regulations, and resolving prescription or product-related inquiries under tight timelines. Staying up to date on changes in medication protocols and maintaining strong attention to detail are daily challenges. Success in this role relies on clear communication, patience, and a commitment to accuracy, as you often serve as a crucial link between patients, healthcare providers, and pharmacy partners. Collaborating closely with pharmacists and insurance representatives is also common, so being a team player is highly valued.

What is customer experience in a pharma?

In pharmaceutical customer service, customer experience refers to how patients, healthcare providers, and clients perceive their interactions with the company, including support, product information, and issue resolution. Providing clear communication, timely assistance, and accurate information helps build trust and satisfaction in the healthcare environment.

What is a Pharmaceutical Customer Service job?

A Pharmaceutical Customer Service job involves assisting customers, healthcare providers, and pharmacies with inquiries related to medications, orders, insurance claims, and pharmaceutical products. Representatives handle phone calls, emails, and chats to provide accurate information, resolve issues, and ensure regulatory compliance. They may also work with pharmacists and medical teams to address concerns about drug interactions, availability, and prescriptions. Strong communication, problem-solving skills, and knowledge of pharmaceutical guidelines are essential for success in this role.

What are the key skills and qualifications needed to thrive in the Pharmaceutical Customer Service position, and why are they important?

To thrive in Pharmaceutical Customer Service, a solid understanding of pharmaceutical products, healthcare regulations, and customer service best practices is essential, often supported by experience in healthcare or pharmacy environments. Familiarity with pharmacy management systems, CRM software, and possibly certifications like Certified Pharmacy Technician (CPhT) are valuable assets. Strong communication, active listening, and problem-solving abilities make candidates stand out in addressing customer inquiries and resolving issues efficiently. These skills ensure that customers receive accurate information, regulatory standards are met, and a high level of service is maintained in a fast-paced setting.

Is it hard to become a pharmaceutical sales rep?

Becoming a pharmaceutical sales representative typically requires a bachelor's degree, strong communication skills, and knowledge of medical products. The role often involves competitive hiring processes, industry certifications, and building relationships with healthcare professionals, making it a challenging but attainable career path for those with relevant qualifications.

What is the highest paying job in pharmaceuticals?

In pharmaceutical careers, senior roles such as Pharmaceutical Executive, Vice President of Pharmaceutical Operations, or Director of R&D tend to be the highest paying positions, often earning six-figure salaries. These roles typically require extensive experience, advanced degrees, and leadership skills in areas like drug development, regulatory affairs, or corporate management.
More about Pharmaceutical Customer Service jobs
What cities are hiring for Pharmaceutical Customer Service jobs? Cities with the most Pharmaceutical Customer Service job openings:
What are the most commonly searched types of Pharmaceutical Customer Service jobs? The most popular types of Pharmaceutical Customer Service jobs are:
What states have the most Pharmaceutical Customer Service jobs? States with the most job openings for Pharmaceutical Customer Service jobs include:
What job categories do people searching Pharmaceutical Customer Service jobs look for? The top searched job categories for Pharmaceutical Customer Service jobs are:
Pharmaceutical Customer Service jobs near you
Infographic showing various Pharmaceutical Customer Service job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 72% Full Time, 25% Part Time, and 2% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Customer Service Representative

Customer Service Representative

Orgenesis

Herndon, VA • On-site, Remote

$87K - $155K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago

Job description

Orgenesis is seeking a professional, customer-focused, and highly organized Customer Service Representative to provide exceptional support to customers, clients, healthcare partners, vendors, and internal stakeholders. The Customer Service Representative will serve as the primary point of contact for inquiries, requests, and issue resolution while ensuring a positive customer experience.
The ideal candidate will possess excellent communication skills, strong problem-solving abilities, and a commitment to delivering high-quality service in a fast-paced and regulated healthcare and biotechnology environment.
Key Responsibilities
Customer Support
  • Serve as the first point of contact for customer inquiries via phone, email, chat, and online support systems.
  • Respond to customer questions regarding products, services, policies, and procedures.
  • Provide accurate and timely information to customers and stakeholders.
  • Deliver exceptional customer experiences through professional and courteous communication.
  • Build and maintain positive customer relationships.
Issue Resolution
  • Investigate and resolve customer concerns and complaints.
  • Escalate complex issues to appropriate departments when necessary.
  • Follow up with customers to ensure satisfactory resolution.
  • Maintain detailed records of customer interactions and outcomes.
  • Identify recurring issues and recommend process improvements.
Account & Order Support
  • Assist customers with account-related inquiries.
  • Process customer requests, updates, and documentation.
  • Support order tracking, service requests, and administrative processes.
  • Verify customer information and maintain accurate records.
  • Coordinate with internal departments regarding customer needs.
Administrative Responsibilities
  • Maintain accurate customer data in CRM systems.
  • Document customer interactions, inquiries, and resolutions.
  • Prepare reports and service documentation as required.
  • Manage support tickets and service requests.
  • Ensure compliance with company documentation standards.
Customer Relationship Management
  • Promote customer satisfaction and retention.
  • Educate customers on available services and solutions.
  • Gather customer feedback and communicate insights to management.
  • Support customer engagement initiatives.
  • Contribute to improving customer service processes.
Compliance & Quality
  • Adhere to company policies and procedures.
  • Ensure confidentiality of customer and business information.
  • Support quality assurance initiatives.
  • Maintain compliance with applicable healthcare, privacy, and regulatory requirements.
  • Participate in customer service training and development programs.
Collaboration
  • Work closely with:
    • Operations Teams
    • Sales Teams
    • Quality Assurance
    • Information Technology
    • Finance Department
    • Management Teams
  • Participate in team meetings and process improvement initiatives.
  • Support cross-functional projects and customer-focused programs.
Required Qualifications
Education
  • High School Diploma or GED required.
  • Associate's or Bachelor's Degree in Business Administration, Communications, Healthcare Administration, or a related field preferred.
Experience
  • 1-3 years of customer service experience.
  • Experience in a call center, customer support, healthcare, biotechnology, pharmaceutical, or service-oriented environment preferred.
  • Experience handling customer inquiries and issue resolution.
  • Experience using customer relationship management (CRM) systems is preferred.
Technical Skills
Required
  • Microsoft Office Suite:
    • Word
    • Excel
    • Outlook
    • PowerPoint
  • Data entry and record management.
  • CRM software experience.
  • Email and ticketing systems.
  • Basic computer troubleshooting skills.
Preferred
  • Salesforce CRM experience.
  • Healthcare or biotechnology industry software experience.
  • Knowledge of customer support platforms.
  • Experience with virtual communication tools.
Core Competencies
Communication Skills
  • Excellent verbal communication skills.
  • Strong written communication abilities.
  • Active listening skills.
  • Professional phone etiquette.
Customer Service Skills
  • Customer-focused mindset.
  • Empathy and patience.
  • Conflict resolution abilities.
  • Relationship-building skills.
Problem-Solving Skills
  • Ability to analyze customer issues.
  • Strong decision-making skills.
  • Critical thinking abilities.
  • Attention to detail.
Organizational Skills
  • Time management.
  • Multitasking capabilities.
  • Ability to prioritize competing tasks.
  • Accurate documentation practices.
Preferred Qualifications
  • Experience supporting healthcare, life sciences, biotechnology, or pharmaceutical customers.
  • Familiarity with healthcare privacy regulations.
  • Experience in regulated business environments.
  • Bilingual communication skills are a plus.
  • Customer service certifications are preferred.
Physical Requirements
  • Ability to work at a computer for extended periods.
  • Ability to communicate effectively by phone and video conferencing.
  • Ability to manage multiple customer interactions simultaneously.
  • Occasionally lift office materials up to 15 pounds if working on-site.
Benefits
Health & Wellness
  • Comprehensive Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Mental Health Support Programs
  • Employee Assistance Program (EAP)
  • Wellness Resources and Programs
Financial Benefits
  • Competitive Salary
  • Annual Performance-Based Bonus Opportunities
  • 401(k) Retirement Savings Plan with Company Match
  • Life Insurance Coverage
  • Short-Term Disability Insurance
  • Long-Term Disability Insurance
Paid Time Off
  • Paid Vacation
  • Paid Sick Leave
  • Paid Holidays
  • Personal Days
  • Bereavement Leave
  • Family and Medical Leave Benefits
Professional Development
  • Training and Development Programs
  • Customer Service Certification Support
  • Career Advancement Opportunities
  • Leadership Development Programs
  • Continuing Education Assistance
Work-Life Balance
  • Flexible Scheduling Opportunities
  • Remote and Hybrid Work Options
  • Employee Wellness Initiatives
  • Supportive Work Environment
Additional Employee Perks
  • Employee Recognition Programs
  • Team Building Activities
  • Company-Sponsored Events
  • Employee Referral Program
  • Modern Workplace Technology
  • Inclusive and Collaborative Culture
Working Conditions
  • Office, remote, or hybrid work environment.
  • Frequent communication via telephone, email, and online platforms.
  • Fast-paced customer service environment.
  • Ability to manage multiple priorities and deadlines.
  • Occasional overtime during peak business periods.
Performance Expectations
The Customer Service Representative will be evaluated on:
  • Customer satisfaction scores.
  • Response and resolution times.
  • Accuracy of documentation.
  • Quality of customer interactions.
  • Compliance with company policies.
  • Team collaboration and productivity.
Equal Employment Opportunity Statement
Orgenesis is committed to fostering a diverse, equitable, and inclusive workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other status protected by applicable law.

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