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Pharmaceutical Customer Service Jobs (NOW HIRING)

Enegra systems

Customer Service Analysts

El Paso, TX · On-site

Company Description Role--Customer Service Analysts Location- EL P A SO , TX Must be from Medical or pharmaceutical industry /requirements: Profile: Customer Service Analysts / Contact Center ...

Saviance

Customer Account Analyst

Summit, NJ

Skills Previous experience in the pharmaceutical customer service industry, preferably handling vaccines or other cold-chain products. High level of experience with Microsoft Excel and SAP 6.0 or ...

Aequor Inc

Customer Service

Somerset, NJ

$16 - $21.75/hr

Customer Service Representative Responsible for all customer service activities in support of both ... Experience in pharmaceutical industry is highly preferred * Ability to recommend and implement ...

Aequor Technologies

Customer Service

Somerset, NJ

$16 - $21.75/hr

Responsible for all Customer Service activities in support of both the Brand and Generics divisions ... Experience in Pharmaceutical Industry is highly preferred. * Ability to recommend and implement ...

Teledyne

Customer Service

Dallas, TX

$16 - $21.50/hr

... pharmaceutical research.? We are looking for individuals who thrive on making an impact and want ... exceptional service Teledyne is known for. You'll help maintain long-standing customer ...

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How much do pharmaceutical customer service jobs pay per hour?

As of Jun 15, 2026, the average hourly pay for pharmaceutical customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the highest paid customer service job?

In the pharmaceutical industry, senior customer service managers or account directors often earn the highest salaries, especially those with extensive experience, specialized knowledge, and certifications. These roles typically involve overseeing large accounts, managing teams, and ensuring compliance, with salaries reaching six figures in some cases.

What are some typical challenges faced by professionals in Pharmaceutical Customer Service, and how can I succeed in this role?

Pharmaceutical Customer Service professionals often deal with managing sensitive patient information, navigating complex healthcare regulations, and resolving prescription or product-related inquiries under tight timelines. Staying up to date on changes in medication protocols and maintaining strong attention to detail are daily challenges. Success in this role relies on clear communication, patience, and a commitment to accuracy, as you often serve as a crucial link between patients, healthcare providers, and pharmacy partners. Collaborating closely with pharmacists and insurance representatives is also common, so being a team player is highly valued.

What is customer experience in a pharma?

In pharmaceutical customer service, customer experience refers to how patients, healthcare providers, and clients perceive their interactions with the company, including support, product information, and issue resolution. Providing clear communication, timely assistance, and accurate information helps build trust and satisfaction in the healthcare environment.

What is a Pharmaceutical Customer Service job?

A Pharmaceutical Customer Service job involves assisting customers, healthcare providers, and pharmacies with inquiries related to medications, orders, insurance claims, and pharmaceutical products. Representatives handle phone calls, emails, and chats to provide accurate information, resolve issues, and ensure regulatory compliance. They may also work with pharmacists and medical teams to address concerns about drug interactions, availability, and prescriptions. Strong communication, problem-solving skills, and knowledge of pharmaceutical guidelines are essential for success in this role.

What are the key skills and qualifications needed to thrive in the Pharmaceutical Customer Service position, and why are they important?

To thrive in Pharmaceutical Customer Service, a solid understanding of pharmaceutical products, healthcare regulations, and customer service best practices is essential, often supported by experience in healthcare or pharmacy environments. Familiarity with pharmacy management systems, CRM software, and possibly certifications like Certified Pharmacy Technician (CPhT) are valuable assets. Strong communication, active listening, and problem-solving abilities make candidates stand out in addressing customer inquiries and resolving issues efficiently. These skills ensure that customers receive accurate information, regulatory standards are met, and a high level of service is maintained in a fast-paced setting.

Is it hard to become a pharmaceutical sales rep?

Becoming a pharmaceutical sales representative typically requires a bachelor's degree, strong communication skills, and knowledge of medical products. The role often involves competitive hiring processes, industry certifications, and building relationships with healthcare professionals, making it a challenging but attainable career path for those with relevant qualifications.

What is the highest paying job in pharmaceuticals?

In pharmaceutical careers, senior roles such as Pharmaceutical Executive, Vice President of Pharmaceutical Operations, or Director of R&D tend to be the highest paying positions, often earning six-figure salaries. These roles typically require extensive experience, advanced degrees, and leadership skills in areas like drug development, regulatory affairs, or corporate management.
More about Pharmaceutical Customer Service jobs
What cities are hiring for Pharmaceutical Customer Service jobs? Cities with the most Pharmaceutical Customer Service job openings:
What are the most commonly searched types of Pharmaceutical Customer Service jobs? The most popular types of Pharmaceutical Customer Service jobs are:
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Pharmaceutical Customer Service jobs near you
Infographic showing various Pharmaceutical Customer Service job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 72% Full Time, 25% Part Time, and 2% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Business Development Manager- Pharma

Tata Consultancy Service Limited

Chicago, IL • On-site

$139K - $180K/yr

Full-time

Posted 17 days ago

Job description

This position is part of TCS IoT and Digital Engineering horizontal business unit to drive the growth of engineering services for major Pharma customers in North America. The ideal candidate will have over 13 years of industry experience building strong client relationships, shaping proposals, and drive solution-based sales while collaborating with cross-functional teams to create business opportunities and enhance value for pharmaceutical customers.
Key responsibilities:
• Promote the companys engineering services to major pharmaceutical and biopharmaceutical customers, addressing key areas such as process manufacturing, regulatory compliance, and digital transformation.
• Work within a multi-disciplinary team to develop proposals based on customer-specific requirements and industry regulations.
• Present, promote, and sell IoT and engineering services to existing and prospective pharmaceutical clients.
• Establish, develop, and maintain strong relationships with prospects and client stakeholders across manufacturing, quality, and regulatory functions.
• Collaborate with clients to identify engineering challenges in areas such as recipe design and management, overall equipment effectiveness (OEE), center lining, downtime tracking, batch and material tracking, and guided operations (maintenance & changeover).
• Work with cross-functional teams to promote engineering solutions and drive new business opportunities within the pharmaceutical and biopharmaceutical sector.
• Conduct market analysis, lead business planning, and develop strategic sales initiatives. Track sales progress and provide status updates.
• Monitor client engagement, support business reviews, and implement measures to strengthen relationships and expand service adoption.
• Drive awareness of IoT and digital engineering solutions through industry events, thought leadership, and client engagements.
Minimum Qualifications:
• Around 13 years of experience working with pharmaceutical and biopharmaceutical customers providing professional services and engineering deployments.
• Strong knowledge of pharmaceutical and biopharmaceutical process manufacturing
• Experience in developing sales and account plans for a pharmaceutical customer portfolio.
• Familiarity with Good Manufacturing Practice (GMP) compliance requirements, including quality risk assessment, process quality control, and assurance.
• Proven track record in pursuing and selling engineering services projects valued at $5-10 million.
• Established consultative relationships with pharmaceutical clients, with strong client references spanning 5+ years.
• Ability to build and maintain a strong client network within the pharmaceutical sector.
Preferred Qualifications:
• Bachelors or mast ers degree in engineering
Salary Range: $139,600 - $180,000 a year
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