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Executive Instacart Customer Service Jobs (NOW HIRING)

Customer Happiness Team Member

San Francisco, CA · On-site

$18.75 - $25.50/hr

... Instacart to our users Proactivity. Always looking for new ways to make our service better Requirements: You have a passion for, and experience with, email, IM and phone-based customer service You ...

Growth Partnerships Manager

OR · Remote

$82K - $82K/yr

... services, and loyalty - and those partnerships are only growing in importance. We're hiring a ... Instacart's customer acquisition growth and Instacart+ distribution. What you'll cook up in your ...

Growth Partnerships Manager

$84K - $85K/yr

We work to deliver an essential service that customers rely on to get their groceries and household ... Instacart has become a lifeline for millions of people, and we're building the team to help push ...

OR · On-site

$121K - $156K/yr

About the Team - The Instacart Customer Experience Process Improvement & Content Operations (PICO ... Ability to present complex scenarios to executive-level audiences. * Automation & AI: Experience ...

Knowledge Strategist Team Lead, Governance

$124K - $160K/yr

We work to deliver an essential service that customers rely on to get their groceries and household ... Instacart has become a lifeline for millions of people, and we're building the team to help push ...

Sales Executive II

$120K - $126K/yr

We work to deliver an essential service that customers rely on to get their groceries and household ... Instacart has become a lifeline for millions of people, and we're building the team to help push ...

Senior Risk & Compliance Engineer - Data

$108K - $147K/yr

... service of protecting Instacart's customers and products at scale. If you're energized by the ... executive stakeholders while doing it - this role was built for you. About the Job * Build ...

OR · On-site

... new customers and drive sales across the 1,500+ retail banners available on Instacart. The team ... Demonstrate strong executive presence with a proven ability to establish and grow C-level client ...

Senior Risk & Compliance Engineer - Data

OR · Remote

$105K - $143K/yr

... service of protecting Instacart's customers and products at scale. If you're energized by the ... executive stakeholders while doing it - this role was built for you. About the Job * Build ...

We work to deliver an essential service that customers rely on to get their groceries and household ... face of Instacart to retailer executives. You'll own the outcomes that matter: net revenue ...

We work to deliver an essential service that customers rely on to get their groceries and household ... Instacart has become a lifeline for millions of people, and we're building the team to help push ...

Senior Account Executive, Eversight

OR · Remote

$80K - $120K/yr

Why this role is on the menu Eversight - an Instacart company - is the recognized leader in AI ... Direct influence on how Eversight goes to market - bringing customer insights, competitive signals ...

Why this role is on the menu Instacart is growing its advertising business at pace, and our CPG ... Comfortable working across tools like Excel/Google Sheets and familiar with CRM or sales tracking ...

We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.

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How much do executive instacart customer service jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for executive instacart customer service in the United States is $30.65, according to ZipRecruiter salary data. Most workers in this role earn between $21.63 and $38.94 per hour, depending on experience, location, and employer.

What is an Executive Instacart Customer Service representative?

Executive Instacart Customer Service representatives are specialized support professionals who handle complex or escalated customer issues for Instacart, often working with customers who require a higher level of attention due to unique situations or unresolved problems. They are trained to provide in-depth assistance, resolve complaints, and ensure customer satisfaction at the highest level. These representatives often coordinate with various departments to address concerns, offer compensation when appropriate, and help maintain Instacart’s reputation for quality service.

What are some common challenges faced by Executive Instacart Customer Service representatives, and how can they be addressed?

Executive Instacart Customer Service representatives often handle escalated cases, including complex customer complaints or high-priority issues. A key challenge is balancing empathy with effective problem-solving under pressure, as these cases may involve dissatisfied or frustrated customers. Representatives must stay informed about Instacart policies and quickly coordinate with multiple departments, such as operations and delivery teams, to resolve issues efficiently. Building strong communication skills and resilience is essential for success, and many companies offer training and mentorship to help team members handle difficult situations and advance into supervisory or specialized roles.

What are the key skills and qualifications needed to thrive as an Executive Instacart Customer Service representative?

To thrive as an Executive Instacart Customer Service representative, you need expertise in customer relations, problem-solving, and a solid understanding of Instacart’s services, typically supported by prior experience in customer service or a related field. Familiarity with CRM platforms, ticketing systems, and communication tools like Zendesk or Salesforce is commonly required. Exceptional communication, patience, and conflict resolution skills help you stand out in managing high-priority or escalated customer issues. These competencies are crucial for ensuring customer satisfaction, maintaining brand reputation, and efficiently resolving complex service challenges.
More about Executive Instacart Customer Service jobs
What cities are hiring for Executive Instacart Customer Service jobs? Cities with the most Executive Instacart Customer Service job openings:
What are the most commonly searched types of Instacart Customer Service jobs? The most popular types of Instacart Customer Service jobs are:
What states have the most Executive Instacart Customer Service jobs? States with the most job openings for Executive Instacart Customer Service jobs include:
Infographic showing various Executive Instacart Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $63,753 per year, or $30.7 per hour.

Customer Happiness Team Member

Instacart

San Francisco, CA • On-site

$18.75 - $25.50/hr

Full-time, Part-time

Re-posted 6 days ago


Instacart rating

7.1

Company rating: 7.1 out of 10

Based on 31 frontline employees who took The Breakroom Quiz

27th of 64 rated delivery companies


Job description

About Instacart Instacart is a fast-growing grocery delivery startup with incredibly high standards for everything we do - including how we treat our customers. That's why we're looking to expand our world class Customer Happiness team. We're looking for someone who cares just as much about excellence in customer service as we do.

As a member of our Customer Happiness team, you will build and maintain trust with our customers. You'll help troubleshoot and resolve issues quickly. You'll use problem-solving and extremely refined communication skills to insure that Instacart customers know how much we care about them.

You'll look for solutions to problems proactively and reach out to customers about potential issues before they even occur. You'll help us to refine and build new tools for providing excellent customer service more efficiently. Key Qualifications: Strong communication and problem solving skills Desire to take ownership of issues and bring them to completion Constantly driven by a sense of urgency Ability to handle multiple issues at once and respond to customer inquiries quickly Exceptional time management skills and ability to make decisions quickly Desire to become the face of Instacart to our users Proactivity.

Always looking for new ways to make our service better Requirements: You have a passion for, and experience with, email, IM and phone-based customer service You have a flexible schedule including availability during nights and weekends You are located in San Francisco and can work from our office in South Park Optional/Preferred: Previous experience at a fast growing startup The Job: Join us as a part-time or full-time team member. Enjoy working with a passionate, focused team, on new and interesting challenges that change rapidly Compensation depending on experience To Apply: Describe your practical experience with customer service. Explain the tools you've used, the methods you've used to communicated with customers, and your philosophy on customer service.

Explain briefly why you're qualified for and excited about this position. Include a link to your LinkedIn profile and any other online profile that is relevant. Attach a resume in PDF form.


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About Instacart

Sourced by ZipRecruiter

Instacart, based in San Francisco, CA, US, operates within the retail industry, specifically grocery delivery and pick-up service. It is recognized as a pioneer in this field, delivering fresh groceries from local stores directly to customers' doors. The company, which launched its services in 2012, continues to pioneer change in the online grocery shopping sector through its commitment to cutting-edge technology, new business ideas, and dedicated service.

Industry

Technology, communication and media

Company size

10,000+ Employees

Headquarters location

San Francisco, CA, US

Year founded

2012