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Executive Instacart Customer Service Jobs (NOW HIRING)

Instacart

Senior Sales Executive, Non-Endemic

We work to deliver an essential service that customers rely on to get their groceries and household ... Instacart has become a lifeline for millions of people, and we're building the team to help push ...

Instacart

OR

... them with Instacart's customer segments. * Develop a pipeline of high-potential advertising ... Collaborate with internal stakeholders (product, legal, partnerships, and client services) to ...

Instacart

Customer Happiness Team Member

San Francisco, CA

$18.75 - $25.50/hr

... Instacart to our users Proactivity. Always looking for new ways to make our service better Requirements: You have a passion for, and experience with, email, IM and phone-based customer service You ...

Instacart

OR

$121.40K - $156.80K/yr

About the Team - The Instacart Customer Experience Process Improvement & Content Operations (PICO ... Ability to present complex scenarios to executive-level audiences. * Automation & AI: Experience ...

New

Instacart

Sales Executive

We work to deliver an essential service that customers rely on to get their groceries and household ... Instacart has become a lifeline for millions of people, and we're building the team to help push ...

Instacart

Sales Executive II

$120K - $126.50K/yr

We work to deliver an essential service that customers rely on to get their groceries and household ... Instacart has become a lifeline for millions of people, and we're building the team to help push ...

Instacart

OR

... new customers and drive sales across the 1,500+ retail banners available on Instacart. The team ... Demonstrate strong executive presence with a proven ability to establish and grow C-level client ...

Instacart

Senior Financial Analyst - Instacart Business

$87.50K - $109K/yr

We work to deliver an essential service that customers rely on to get their groceries and household ... Produce executive-ready narratives and materials for business reviews, planning cycles, and ...

Qureos Inc

Customer service executive

Montgomery, AL

$34K - $40K/yr

Customer Service Executive Company: INVICTA LINUX LIMITED Location: Montgomery, Alabama, United States Employment Type: Full-Time Salary: $34,000 - $40,000 per annum Job Overview INVICTA LINUX ...

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How much do executive instacart customer service jobs pay per hour?

As of May 28, 2026, the average hourly pay for executive instacart customer service in the United States is $30.65, according to ZipRecruiter salary data. Most workers in this role earn between $21.63 and $38.94 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Executive Instacart Customer Service representative, and why are they important?

To thrive as an Executive Instacart Customer Service representative, you need expertise in customer relations, problem-solving, and a solid understanding of Instacart’s services, typically supported by prior experience in customer service or a related field. Familiarity with CRM platforms, ticketing systems, and communication tools like Zendesk or Salesforce is commonly required. Exceptional communication, patience, and conflict resolution skills help you stand out in managing high-priority or escalated customer issues. These competencies are crucial for ensuring customer satisfaction, maintaining brand reputation, and efficiently resolving complex service challenges.

What are some common challenges faced by Executive Instacart Customer Service representatives, and how can they be addressed?

Executive Instacart Customer Service representatives often handle escalated cases, including complex customer complaints or high-priority issues. A key challenge is balancing empathy with effective problem-solving under pressure, as these cases may involve dissatisfied or frustrated customers. Representatives must stay informed about Instacart policies and quickly coordinate with multiple departments, such as operations and delivery teams, to resolve issues efficiently. Building strong communication skills and resilience is essential for success, and many companies offer training and mentorship to help team members handle difficult situations and advance into supervisory or specialized roles.

What are Executive Instacart Customer Service representatives?

Executive Instacart Customer Service representatives are specialized support professionals who handle complex or escalated customer issues for Instacart, often working with customers who require a higher level of attention due to unique situations or unresolved problems. They are trained to provide in-depth assistance, resolve complaints, and ensure customer satisfaction at the highest level. These representatives often coordinate with various departments to address concerns, offer compensation when appropriate, and help maintain Instacart’s reputation for quality service.
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Executive Instacart Customer Service jobs near you
Infographic showing various Executive Instacart Customer Service job openings in the United States as of May 2026, with employment types broken down into 96% Part Time, and 4% Temporary. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $63,753 per year, or $30.7 per hour.
Senior Sales Executive, Non-Endemic

Senior Sales Executive, Non-Endemic

Instacart

Remote

Full-time

Posted 26 days ago

Instacart rating

6.7

Company rating: 6.7 out of 10

Based on 29 frontline employees who took The Breakroom Quiz

Job description

We're transforming the grocery industry
At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.
Instacart has become a lifeline for millions of people, and we're building the team to help push our shopping cart forward. If you're ready to do the best work of your life, come join our table.
Instacart is a Flex First team
There's no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work-whether it's from home, an office, or your favorite coffee shop-while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.
Overview
Instacart is seeking an experienced and entrepreneurial Ad Sales Executive to join our growing Instacart Ads team. This role will be responsible for sourcing, building, and managing relationships with high-value, non-endemic advertising clients (i.e., advertisers whose products are not sold on Instacart). This is a unique opportunity to establish and scale a net-new revenue stream by partnering with advertisers across a variety of industries, including finance/payment providers, travel, entertainment, telecom, apparel, automotive, and others.
The ideal candidate will have strong sales acumen, an ability to thrive in ambiguity, and deep knowledge of the digital advertising landscape, including emerging ad units and retail media networks. The individual will own the full sales lifecycle, from prospecting new business opportunities to delivering pitches and performance presentations, all while building long-term partnerships to meet and exceed Instacart's revenue targets.
In this highly visible role, you will partner cross-functionally across teams including legal, product, marketing, partnerships, and yield management to ensure seamless deal execution, secure approvals for new workstreams, and refine Instacart's ad product roadmap to align with non-endemic client needs. Success in this role requires a proven track record of selling innovative advertising solutions, exceptional relationship management skills to engage senior decision-makers (including the C-suite), and a passion for creating ground-breaking opportunities in the digital advertising space.
About the Job:
  • Identify, source, and establish relationships with non-endemic advertisers, introducing them to Instacart's advertising solutions and uncovering opportunities to connect them with Instacart's customer segments.
  • Develop a pipeline of high-potential advertising prospects across key verticals (e.g., finance, travel, entertainment, telco, apparel, automotive) and execute a sales plan to close new contracts and grow revenue.
  • Own end-to-end client relationship management, including prospecting, pitching, negotiating, onboarding, campaign management, performance analysis, and annual renewal discussions.
  • Collaborate with internal stakeholders (product, legal, partnerships, and client services) to secure approvals for new ad formats, refine product roadmaps, and unlock partnership opportunities for non-endemic clients.
  • Educate clients on Instacart Ads' full suite of solutions, including on-site media placements, audience segmentation capabilities, programmatic opportunities, and potential offsite activations like social and connected TV.
  • Build scalable processes for managing and growing non-endemic vertical clients, creating playbooks, case studies, and best practices to inform future growth initiatives.
  • Serve as a thought leader in identifying emerging non-endemic trends and advocate for innovative advertising opportunities that can drive incremental value for Instacart and its partners.
  • Meet or exceed sales and revenue goals while ensuring high client satisfaction and campaign success.
  • Willingness to travel for in-person meetings, client presentations, industry conferences, or team collaboration to drive partnerships and meet revenue goals

About You:
Minimum Qualifications:
  • 7-10 years of experience in high-growth advertising verticals, with a strong track record of driving significant revenue through innovative ad sales.
  • Deep knowledge of the digital media landscape, including programmatic platforms, social media advertising, connected TV, and audience segmentation for offsite campaigns.
  • Proven ability to establish high-value partnerships at senior leadership levels, including the C-suite.
  • Strong client presence, with the ability to craft persuasive and strategic pitches tailored to clients' business objectives.
  • A high achiever mentality with the ability to thrive in fast-paced, results-driven environments.

Preferred Qualfications:
  • Experience working within or partnering directly with retail media networks (RMN) and understanding of their capabilities.
  • Existing relationships and experience selling to key verticals, including finance/payment providers, travel, entertainment, telco, apparel, and automotive industries.
  • Knowledge of audience segmentation value propositions and experience positioning segments effectively to drive advertiser ROI.
  • Experience developing and selling innovative ad formats, launching new ad units, or establishing net-new revenue streams in an advertising context.
  • Proven ability to adapt and succeed in dynamic, ambiguous environments, with a knack for crafting solutions for undefined or nascent ad products.

Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here.
Offers may vary based on many factors, such as candidate experience and skills required for the role. This role also includes a Sales Incentive Plan. The cash variable incentive target is based on individual sales performance. Payout terms will be based on the Sales incentive Plan for this role. OTE range for this role is listed below and is based on salary and fixed paymix for the role. Sales incentive pay is contingent on performance and paid in accordance with the terms of the applicable Sales Incentive Plan
Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here.
For US based candidates, the base pay ranges for a successful candidate are listed below.
WA
$142,000-$150,000 USD
OR, DE, ME, MA, MD, NH, RI, VT, DC, PA, VA, CO, TX, IL, HI
$136,000-$143,500 USD
All other states
$124,000-$131,000 USD
CA, NY, CT, NJ
$149,000-$157,000 USD

What Instacart employees say

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Hours and flexibility

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About Instacart

Sourced by ZipRecruiter

Instacart, based in San Francisco, CA, US, operates within the retail industry, specifically grocery delivery and pick-up service. It is recognized as a pioneer in this field, delivering fresh groceries from local stores directly to customers' doors. The company, which launched its services in 2012, continues to pioneer change in the online grocery shopping sector through its commitment to cutting-edge technology, new business ideas, and dedicated service.

Industry

Technology, communication and media

Company size

10,000+ Employees

Headquarters location

San Francisco, CA, US

Year founded

2012

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