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Pharmaceutical Customer Service Jobs (NOW HIRING)

Kelly Services

Customer Service

Avon, CT

$15.75 - $21.50/hr

Customer Service Representative - Serve as the primary point of contact for health care members, providers, pharmacies, and other insurance carriers. Assist with claim and prescription-related issues ...

Kelly Services

Customer Service

Avon, CT

$15.75 - $21.50/hr

Customer Service Representative - Serve as the primary point of contact for health care members, providers, pharmacies, and other insurance carriers. Assist with claim and prescription-related issues ...

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Pharmaceutical Customer Service information

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How much do pharmaceutical customer service jobs pay per hour?

As of Jun 14, 2026, the average hourly pay for pharmaceutical customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the highest paid customer service job?

In the pharmaceutical industry, senior customer service managers or account directors often earn the highest salaries, especially those with extensive experience, specialized knowledge, and certifications. These roles typically involve overseeing large accounts, managing teams, and ensuring compliance, with salaries reaching six figures in some cases.

What are some typical challenges faced by professionals in Pharmaceutical Customer Service, and how can I succeed in this role?

Pharmaceutical Customer Service professionals often deal with managing sensitive patient information, navigating complex healthcare regulations, and resolving prescription or product-related inquiries under tight timelines. Staying up to date on changes in medication protocols and maintaining strong attention to detail are daily challenges. Success in this role relies on clear communication, patience, and a commitment to accuracy, as you often serve as a crucial link between patients, healthcare providers, and pharmacy partners. Collaborating closely with pharmacists and insurance representatives is also common, so being a team player is highly valued.

What is customer experience in a pharma?

In pharmaceutical customer service, customer experience refers to how patients, healthcare providers, and clients perceive their interactions with the company, including support, product information, and issue resolution. Providing clear communication, timely assistance, and accurate information helps build trust and satisfaction in the healthcare environment.

What is a Pharmaceutical Customer Service job?

A Pharmaceutical Customer Service job involves assisting customers, healthcare providers, and pharmacies with inquiries related to medications, orders, insurance claims, and pharmaceutical products. Representatives handle phone calls, emails, and chats to provide accurate information, resolve issues, and ensure regulatory compliance. They may also work with pharmacists and medical teams to address concerns about drug interactions, availability, and prescriptions. Strong communication, problem-solving skills, and knowledge of pharmaceutical guidelines are essential for success in this role.

What are the key skills and qualifications needed to thrive in the Pharmaceutical Customer Service position, and why are they important?

To thrive in Pharmaceutical Customer Service, a solid understanding of pharmaceutical products, healthcare regulations, and customer service best practices is essential, often supported by experience in healthcare or pharmacy environments. Familiarity with pharmacy management systems, CRM software, and possibly certifications like Certified Pharmacy Technician (CPhT) are valuable assets. Strong communication, active listening, and problem-solving abilities make candidates stand out in addressing customer inquiries and resolving issues efficiently. These skills ensure that customers receive accurate information, regulatory standards are met, and a high level of service is maintained in a fast-paced setting.

Is it hard to become a pharmaceutical sales rep?

Becoming a pharmaceutical sales representative typically requires a bachelor's degree, strong communication skills, and knowledge of medical products. The role often involves competitive hiring processes, industry certifications, and building relationships with healthcare professionals, making it a challenging but attainable career path for those with relevant qualifications.

What is the highest paying job in pharmaceuticals?

In pharmaceutical careers, senior roles such as Pharmaceutical Executive, Vice President of Pharmaceutical Operations, or Director of R&D tend to be the highest paying positions, often earning six-figure salaries. These roles typically require extensive experience, advanced degrees, and leadership skills in areas like drug development, regulatory affairs, or corporate management.
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What cities are hiring for Pharmaceutical Customer Service jobs? Cities with the most Pharmaceutical Customer Service job openings:
What are the most commonly searched types of Pharmaceutical Customer Service jobs? The most popular types of Pharmaceutical Customer Service jobs are:
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Pharmaceutical Customer Service jobs near you
Infographic showing various Pharmaceutical Customer Service job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 72% Full Time, 25% Part Time, and 2% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Customer Service Administrator

Customer Service Administrator

Sotera Health

Los Angeles, CA • On-site

$49K - $71K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago

Job description

The name Sotera Health was inspired by Soteria, the Greek goddess of safety, and reflects the Company's unwavering commitment to its mission, Safeguarding Global Health®.
Sotera Health Company is a leading global provider of mission-critical sterilization and lab testing and advisory services for the healthcare industry. With a combined tenure across our businesses of nearly 200 years and our industry recognized scientific and technological expertise, we help to ensure the safety of millions of patients and healthcare practitioners around the world every year.
Across our 64 facilities worldwide, we have over 3,000 employees who are dedicated to safety and quality. We are a trusted partner to more than 5,800 customers in over 50 countries, including more than 40 of the top 50 medical device companies and 9 of the top 10 pharmaceutical companies.
Customer Service Administrator
Reporting to the Customer Service Supervisor or General Manager, the Customer Service Administrator communicates directly with customers and performs all responsibilities necessary to ensure customer satisfaction. Prepares various computer reports for both customer and internal use. Completes various forms and logs and forwards to Corporate.
Responsibilities
  • Communicates directly with customers and performs all responsibilities necessary to ensure customer satisfaction.
  • Prepares various computer reports for both customers and internal use.
  • Prepares customer invoices.
  • Creates purchase orders, obtains signatures, records for payment, and follows up if not paid.
  • Maintains various logs and reports (i.e., quarterly billings reports), and forwards to Corporate.
  • Orders office and production supplies.
  • Maintains customer records and files.
  • Assists with other tasks as assigned by Supervisor.

Qualifications
  • High School Diploma or GED.
  • Six (6) months to one (1) year of general office experience.
  • Must be proficient using word processing and spreadsheet applications.
  • Previous Customer Service experience a plus.
  • Must be able to read, write and speak fluent English.
  • Must possess strong communication skills.
  • Must be accurate and detail oriented.
  • Must be able to lift a minimum of 30 pounds.

Pay & Benefits
$49,500 - $71,500 per year; depending on experience. This position pays at an hourly rate.
Sotera Health offers a competitive benefits package that includes:
  • Medical, Rx, Dental, Vision, Disability, Life Insurance, Health Savings and Flexible Spending Accounts
  • 401(k) program with Company match that immediately vests
  • Paid holidays, vacation and sick time
  • Free financial planning assistance
  • Paid parental leave
  • Education assistance
  • Voluntary benefits including Critical Illness, Accident, Hospital Indemnity and Pet Insurance
  • Employee Assistance Program (EAP)

Special Requirements
  • Experience with a company using EO sterilization of products is desirable
  • Must be medically approved for respirator use
  • Must be able to tolerate exposure to high temperatures and high humidity (120F and 60% RH for 20 minutes)

Training Required
  • Must complete all required training for a "Customer Service Administrator" outlined in the training manual."

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or protected veteran status. Sterigenics U.S. LLC takes affirmative action in support of its policy to employ and advance in employment individuals who are minorities, women, protected veterans, and individuals with disabilities.
VEVRAA Federal Contractor
Sotera Health goes to market through its three best-in-class businesses - Sterigenics®, Nordion® and Nelson Labs®. Sterigenics is a leading global provider of outsourced terminal sterilization and irradiation services for the medical device, pharmaceutical, food safety and advanced applications markets. Nordion is the leading global provider of Co-60 and gamma irradiators, which are key components to the gamma sterilization process. Nelson Labs is a global leader in outsourced microbiological and analytical chemistry testing and advisory services for the medical device and pharmaceutical industries.

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