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Voice Of Customer Jobs (NOW HIRING)

Meijer, Inc.

Specialist, Voice of Customer

Grand Rapids, MI · On-site

$16.25 - $21.50/hr

As part of the Voice of Customer department, this role plays a key role in infusing the voice of customer into business strategies, innovation, and experience development. This person will leverage a ...

Zelis

Data Analyst, Voice of Customer

Boston, MA

Position Overview We are looking for a Data Analyst to enable data-driven decision-making related to voice of the customer and experience design, focused on improving experiences for healthcare ...

Zelis

Data Analyst, Voice of Customer

Plano, TX

Position Overview We are looking for a Data Analyst to enable data-driven decision-making related to voice of the customer and experience design, focused on improving experiences for healthcare ...

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Voice Of Customer information

What is a Voice of Customer job?

A Voice of Customer (VoC) job focuses on gathering, analyzing, and interpreting customer feedback to improve products, services, and overall customer experience. Professionals in this role use surveys, interviews, and data analytics to identify trends, pain points, and opportunities for business improvement. They collaborate with various departments to implement customer insights and enhance satisfaction. The goal is to ensure that a company understands and responds effectively to customer needs, driving loyalty and business growth.

What is the 70 30 rule in hiring?

The 70/30 rule in hiring suggests that 70% of the focus should be on a candidate's skills and experience, while 30% should be on cultural fit and soft skills. For a Voice of Customer role, this balance helps ensure candidates can effectively gather insights and align with company values.

What is a voice of customer role?

A Voice of Customer (VoC) role involves collecting, analyzing, and interpreting customer feedback to help organizations improve products, services, and customer experience. It often requires skills in data analysis, communication, and familiarity with tools like surveys and feedback platforms. The role supports strategic decision-making by translating customer insights into actionable recommendations.

What job makes $10,000 a month without a degree?

A Voice of Customer professional can potentially earn $10,000 or more per month through roles in customer experience management, consulting, or freelance feedback analysis, especially with specialized skills in data analysis, communication, and industry knowledge. High earnings often depend on experience, client base, and the ability to deliver valuable insights to companies, sometimes working independently or as part of a consultancy. Such roles typically do not require a formal degree but do require strong skills and proven results.

How can I make 2000 a week working from home?

A Voice of Customer role can potentially earn $2000 a week by providing high-quality feedback, analyzing customer interactions, and working flexible hours. Success depends on experience, the company’s pay structure, and the volume of work completed, often requiring strong communication skills and familiarity with customer service tools. Earning this level of income may involve taking on multiple clients or projects simultaneously.

What are the typical daily responsibilities of a Voice Of Customer specialist?

A Voice Of Customer specialist typically spends their day collecting and analyzing customer feedback from surveys, social media, and support channels. They compile reports on trends, share key insights with cross-functional teams, and work closely with departments like product development, marketing, and customer service to address customer pain points. Regular duties also include facilitating feedback sessions, managing feedback platforms, and tracking the implementation of customer-driven improvements. This role is both analytical and collaborative, requiring clear communication and proactive engagement to ensure the customer's perspective informs business decisions.

What are the key skills and qualifications needed to thrive in the Voice Of Customer position, and why are they important?

To thrive as a Voice Of Customer professional, you need strong analytical abilities, experience in customer feedback management, and a background in data analysis or market research. Familiarity with tools such as customer relationship management (CRM) platforms, survey software, and data visualization tools like Tableau or Power BI is highly valued. Excellent interpersonal communication, active listening, and problem-solving skills help you translate customer insights into actionable recommendations. These skills ensure you can effectively capture the customer perspective, drive improvements across teams, and enhance overall customer satisfaction.

More about Voice Of Customer jobs
What cities are hiring for Voice Of Customer jobs? Cities with the most Voice Of Customer job openings:
What are the most commonly searched types of Voice Of Customer jobs? The most popular types of Voice Of Customer jobs are:
What states have the most Voice Of Customer jobs? States with the most job openings for Voice Of Customer jobs include:
What job categories do people searching Voice Of Customer jobs look for? The top searched job categories for Voice Of Customer jobs are:
Voice Of Customer jobs near you
Infographic showing various Voice Of Customer job openings in the United States as of June 2026, with employment types broken down into 20% As Needed, 40% Full Time, 10% Part Time, 20% Contract, and 10% Nights. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution.
Specialist, Voice of Customer

Specialist, Voice of Customer

Meijer Companies Ltd

Grand Rapids, MI • On-site

$16.25 - $21.50/hr

Full-time

Posted 11 days ago

Meijer rating

6.2

Company rating: 6.2 out of 10

Based on 1,592 frontline employees who took The Breakroom Quiz

19th of 39 rated national retailers

Job description

As a family company, we serve people and communities. When you work at Meijer, you're provided with career and community opportunities centered around leadership, personal growth and development. Consider joining our family - take care of your career and your community!

Meijer Rewards

  • Weekly pay

  • Scheduling flexibility

  • Paid parental leave

  • Paid education assistance

  • Team member discount

  • Development programs for advancement and career growth

Please review the job profile below and apply today!

As part of the Voice of Customer department, this role plays a key role in infusing the voice of customer into business strategies, innovation, and experience development.
This person will leverage a suite of research and analytical tools to understand customer sentiment across multiple touchpoints, identify pain points, pinpoint emerging trends and opportunities, and equip stakeholders within the organization to adopt and leverage Voice of Customer insights. This role combines a passion for customers with an analytic approach to examining problems, and an aptitude for cross-functional collaboration.


What You'll be Doing:

  • Oversees the Medallia, Sense360, Talkwalker, Service Now customer voice platforms

  • Manages survey development, deployment, dashboards, custom reporting, and new program planning and implementation, in alignment with Meijer's overall CX strategy

  • Delivers customer experience insights and experience optimization by measuring CSAT, NPS, and other key metrics, tracking trends and deviations, identifying customer pain points and opportunities, developing hypotheses, and sharing insights broadly with business partners to drive customer-centered decisions

  • Develops a strategic communications framework to share insights and create visibility around customers' priorities and emerging opportunities

  • Uses data to craft compelling stories and presents findings to multiple levels of the organization, including executives

  • Builds strong relationships with stakeholders by helping them address key business problems through actionable insights

  • Democratizes access to customer insights by creating and delivering documentation and training materials to key partners in store operations, merchandising, digital business, and marketing

  • Assists and supports other customer insights initiatives, as needed, including survey design and deployment, focus group moderation, customer interviews and intercepts, textual analysis, and in-store ethnography

  • Maintains close collaboration with other voice-of-customer related teams, including Customer Care, Customer Analytics, and User Experience Research to ensure alignment of strategic and tactical activities

  • This job profile is not meant to be all inclusive of the responsibilities of this position; may perform other duties as assigned or required.

What You Bring with You (Qualifications):

  • Bachelor's Degree in business, marketing, psychology, social sciences, communications, or related field

  • 2+ years of work experience in VoC Analytics, Customer Insights, or Marketing Research

  • Solid analytical skills with an ability to gather, analyze, and quickly synthesize critical information to objectively craft and support recommendations

  • Experience working with and knowledge of Customer Experience or Voice of Customer metrics (NPS, CSAT, etc.), surveys, and customer feedback

  • Experience working with customer experience platforms such as Medallia, SMG, InMoment, Service Now, and Talkwalker is preferred

  • Strong presentation skills, both verbal and written

  • Proven collaboration, planning and project management skills

  • Effective leadership and creative problem-solving skills

  • Enjoys working in a fast-paced, innovative environment

  • Imaginative, enthusiastic and courageous, comfortable with change

  • Actively curious about what drives an exceptional customer experience

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