ZipRecruiter

Log In

1

Voice Of Customer Jobs (NOW HIRING)

Justworks

Voice of Customer Program Lead

Manhattan, NY · On-site

Voice of Customer Program Lead New York, New York Apply Who We Are At Justworks, you'll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ...

Justworks

Voice of Customer Program Lead

New York, NY · On-site

The Voice of Customer (VoC) Program Lead will bring that belief to life by turning feedback into insight, and insight into action. As the founding leader of our VoC program, you'll architect the ...

next page

Showing results 1-20

All JobsBusiness JobsVoice Of Customer Jobs

Voice Of Customer information

What is a voice of customer?

A Voice of Customer (VoC) job focuses on gathering, analyzing, and interpreting customer feedback to improve products, services, and overall customer experience. Professionals in this role use surveys, interviews, and data analytics to identify trends, pain points, and opportunities for business improvement. They collaborate with various departments to implement customer insights and enhance satisfaction. The goal is to ensure that a company understands and responds effectively to customer needs, driving loyalty and business growth.

What are the typical daily responsibilities of a voice of customer specialist?

A Voice Of Customer specialist typically spends their day collecting and analyzing customer feedback from surveys, social media, and support channels. They compile reports on trends, share key insights with cross-functional teams, and work closely with departments like product development, marketing, and customer service to address customer pain points. Regular duties also include facilitating feedback sessions, managing feedback platforms, and tracking the implementation of customer-driven improvements. This role is both analytical and collaborative, requiring clear communication and proactive engagement to ensure the customer's perspective informs business decisions.

What are the key skills and qualifications needed to thrive in the voice of customer position, and why are they important?

To thrive as a Voice Of Customer professional, you need strong analytical abilities, experience in customer feedback management, and a background in data analysis or market research. Familiarity with tools such as customer relationship management (CRM) platforms, survey software, and data visualization tools like Tableau or Power BI is highly valued. Excellent interpersonal communication, active listening, and problem-solving skills help you translate customer insights into actionable recommendations. These skills ensure you can effectively capture the customer perspective, drive improvements across teams, and enhance overall customer satisfaction.

More about Voice Of Customer jobs

What cities are hiring for Voice Of Customer jobs?

Cities with the most Voice Of Customer job openings:

What are the most commonly searched types of Voice Of Customer jobs?

The most popular types of Voice Of Customer jobs are:

What states have the most Voice Of Customer jobs?

States with the most job openings for Voice Of Customer jobs include:

What job categories do people searching Voice Of Customer jobs look for?

The top searched job categories for Voice Of Customer jobs are:

Voice Of Customer jobs near you
Infographic showing various Voice Of Customer job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution.

Manager, Voice of Customer Programs

Bloomingdale's

Long Island City, NY • On-site

$81K - $135K/yr

Full-time

Re-posted 26 days ago

Bloomingdale's rating

7.2

Company rating: 7.2 out of 10

Based on 83 frontline employees who took The Breakroom Quiz

1st of 21 rated department stores

Job description


About
Bloomingdale's makes fashion personal and fun, aspirational yet approachable. Our mission is to guide and inspire our customers to make style a source of creative energy in their lives. We will always strive to make Bloomingdale's like no other store in the world. Across all brand touchpoints-from Bloomingdales.com to our newest small store concept, Bloomie's-everyone plays a critical role bringing our mission to life. Our inclusive culture promotes diversity of background, thought and opinion. Regardless of position, we believe all colleagues have a voice and access to share their thoughts with every level of leadership. Our colleagues are passionate, driven, entrepreneurial and collaborative, while having a lot of fun along the way.
Job Overview
As the Manager, Voice of Customer Programs at Bloomingdale's, you will lead customer feedback programs that inform strategic decisions. You'll be responsible for delivering actionable insights through qualitative and quantitative research, managing key customer feedback programs, and ensuring effective collaboration with internal stakeholders and external partners.
You will also serve as the subject matter expert on customer feedback methodologies, optimizing our existing tools and processes while exploring innovative ways to gather meaningful insights across channels. Your work will directly influence customer experience strategies and organizational priorities.
Key Responsibilities
NPS & Enterprise Feedback Program Management & Insights Development
  • Lead the management of the Net Promoter Score (NPS) and CSAT programs, including survey design, feedback cadence, stakeholder reporting, and program optimization.
  • Oversee third-party platforms (e.g., Medallia) and partner coordination to ensure accurate data collection, dashboard usability, and timely delivery of insights.
  • Maintain & evolve feedback mechanisms and experience measurement across the business
  • Integrate customer sentiment data with behavioral and transactional data in partnership with analytics and operations teams.
  • Pilot and evaluate new feedback channels such as SMS, on-site prompts, and digital intercepts.
  • Develop targeted research initiatives on specific experience drivers (e.g., fulfillment, luxury, service quality).
  • Analyze results and synthesize insights into concise, action-oriented summaries.
  • Collaborate with analytics and operations teams to connect customer insights with behavioral and transactional data for a holistic view of the customer experience.

Project Management
  • Drive end-to-end planning and execution of research projects, ensuring quality, timeliness, and alignment with strategic objectives.
  • Create standardized templates, playbooks, and processes to scale research capabilities across the organization.

Vendor & Methodology Oversight
  • Oversee third-party platforms and partner coordination to ensure accurate data collection, dashboard usability, and timely delivery of insights.
  • Maintain awareness of evolving customer feedback platforms, methodologies, and sentiment analysis tools to support future program growth
  • Evaluate and adopt emerging tools and techniques to improve research efficiency and relevance.

Strategic Communication & Influence
  • Translate research findings into compelling business narratives tailored to cross-functional audiences, including senior leadership.
  • Deliver insights that clearly articulate the "what," "so what," and "now what."
  • Collaborate on strategic planning processes by integrating customer insights into performance reviews, roadmaps, and key initiatives.
  • Influence decision-making through clear, evidence-based recommendations on customer experience improvements.

Skills You Will Need
Trend Analysis and Research: Proficient in identifying, studying, and communicating macro trends, consumer behavior shifts, cultural influences, past and future zeitgeist impacts, and emerging style trends.
Data Analytics: Experience in utilizing data analytic tools to convert information into commercial ideas and the ability to read, assess, and organize data and opportunities.
Creative Presentation: Proficient in creating or collaborating on highly visual presentations and videos, with experience in Adobe Creative Suite, Excel, Word, PowerPoint, and presentation software like XD, Figma, and Canva.
Communication and Collaboration: Excellent written and verbal communication skills, strong research and copywriting skills, and the ability to effectively collaborate with cross-functional teams, including Design, Merchant, and Vendor Partners.
Project Management: Ability to manage multiple workstreams, prioritize based on business needs, and make decisions independently while working under general direction.
Customer Focus and Storytelling: Relentless customer focus, strong ability to influence, tell compelling stories, and gain trust to implement new ideas, supporting enterprise-wide storytelling and big-idea moments.
Technical Proficiency: Quick adopter of new technology and generative AI tools, proficient in Adobe Creative Suite, Excel, Word, PowerPoint, and presentation software like XD, Figma, and Canva.
Leadership and Ownership: Focus on building relationship and ownership skills as an emerging leader, supporting trend strategy, vision, and fashion application for Bloomingdale's and individual areas of focus.
Qualifications
  • 6-8 years of experience in customer research, insights, or feedback program management.
  • Proficiency in designing and executing both qualitative and quantitative research.
  • Experience with feedback platforms such as Medallia, Qualtrics, or similar tools.
  • Strong project management and stakeholder engagement skills.
  • Proven ability to synthesize complex data into actionable business insights.
  • Excellent communication and storytelling skills, both written and verbal.
  • Experience managing vendor relationships and research budgets.

Physical Requirements
  • Requires prolonged periods of sitting, with occasional standing.
  • Occasionally requires walking, bending, reaching, hearing and talking.
  • Continuous use of computers and other office equipment.
  • Frequently lift/move up to 25lbs.

This job description is not all inclusive; additionally, Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. - including Macy's, Bloomingdale's, and Bluemercury - is an equal opportunity employer, committed to a diverse and inclusive work environment.
DIGITAL00

What Bloomingdale's employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Bloomingdale's logo

About Bloomingdale's

Sourced by ZipRecruiter

Bloomingdale's makes fashion personal and fun, aspirational yet approachable. Our mission is to guide and inspire our customers to make style a source of creative energy in their lives. We will always strive to make Bloomingdale's like no other store in the world. Everyone plays a critical role to bring our mission to life. Regardless of position, we believe all colleagues have a voice and access to share their thoughts with every level of leadership. Our colleagues are passionate, driven, entrepreneurial and collaborative. We welcome and embrace diversity of background, thought and opinion while having a lot of fun along the way.

Industry

Apparel and accessories stores

Company size

1,001 - 5,000 Employees

Headquarters location

New York, NY, US

Year founded

1861

View All Bloomingdale's Jobs

Apply