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Distribution Customer Service Jobs (NOW HIRING)

Expeditors

Distribution Customer Service Agent

Edison, NJ · On-site

$15.75 - $21/hr

... Customer Service: Relationships: Clerical: * Daily process and input of all customer orders and distribution account (s). * Provides daily operational reports that are accurate and timely. * Runs ...

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Expeditors

Distribution Customer Service Agent

Edison, NJ · On-site

$15.75 - $21/hr

Distribution Customer Service Agent As a Fortune 500 company, Expeditors employs more than 15,000 trained professionals in a worldwide network of over 300 locations across six continents. Expeditors ...

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How much do distribution customer service jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for distribution customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a distribution customer service representative, and why are they important?

To excel as a Distribution Customer Service Representative, you typically need strong organizational skills, attention to detail, and a high school diploma or equivalent. Familiarity with inventory management systems, order processing software, and CRM platforms is commonly required. Outstanding verbal communication, problem-solving abilities, and a customer-focused attitude are vital soft skills for this role. These competencies ensure timely and accurate fulfillment of orders, effective issue resolution, and high customer satisfaction in a fast-paced distribution environment.

What skills are needed for distribution customer service jobs?

Distribution customer service jobs require strong communication and problem-solving skills to assist customers and coordinate with warehouse or delivery teams. Attention to detail, organizational abilities, and familiarity with inventory management systems or order processing tools are also important. Good interpersonal skills and the ability to work in a fast-paced environment are essential for success in this role.

What are some common challenges faced by distribution customer service representatives and how can they be addressed?

Distribution Customer Service representatives often encounter challenges such as managing high volumes of orders, resolving delivery discrepancies, and coordinating effectively between warehouses, logistics teams, and customers. Successfully handling these issues requires strong communication skills, attention to detail, and the ability to prioritize tasks under pressure. Building good relationships with both internal teams and external customers can help resolve issues more quickly and maintain customer satisfaction. Training in inventory management systems and staying updated on company procedures also contribute to overcoming common obstacles in this role.

What is distribution customer service?

Distribution Customer Service refers to the team or individuals responsible for managing customer inquiries, orders, and issues related to the distribution of products. These professionals act as the main point of contact between the distribution company and its customers, ensuring that orders are processed efficiently, shipments are tracked, and any problems are resolved quickly. Their goal is to provide a seamless experience for customers receiving goods, addressing concerns such as delivery times, product availability, and returns. Excellent communication, problem-solving skills, and knowledge of distribution processes are key for this role.

What is the difference between Distribution Customer Service vs Warehouse Associate?

AspectDistribution Customer ServiceWarehouse Associate
Primary RoleHandling customer inquiries, order processing, and support related to distributionManaging inventory, packing, and shipping products within a warehouse
Required SkillsCustomer service, communication, basic computer skillsPhysical stamina, inventory management, equipment operation
Work EnvironmentOffice setting with some warehouse interactionPrimarily warehouse floor
Common CertificationsNone typically required, but customer service or logistics certifications can helpForklift certification, OSHA safety training

Distribution Customer Service and Warehouse Associate roles often overlap in logistics and industry usage. While Distribution Customer Service focuses on supporting customers and order management, Warehouse Associates handle physical inventory and shipping. Both roles are essential in supply chain operations but differ in daily tasks and skill requirements.

More about Distribution Customer Service jobs
What job categories do people searching Distribution Customer Service jobs look for? The top searched job categories for Distribution Customer Service jobs are:
Distribution Customer Service jobs near you
Infographic showing various Distribution Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Distribution Customer Service Agent

Expeditors

Edison, NJ • On-site

$15.75 - $21/hr

Full-time

Medical, Life, Retirement

Posted 3 days ago

New

Expeditors rating

8.1

Company rating: 8.1 out of 10

Based on 88 frontline employees who took The Breakroom Quiz

43rd of 360 rated logistics

Job description

Company Description
"We're not in the shipping business; we're in the information business" -Peter Rose, Expeditors Founder
As a Fortune 500 company, Expeditors employs more than 15,000 trained professionalsin a worldwide network of over 300 locations across six continents. Expeditorssatisfies the increasingly sophisticated needs of international trade throughcustomized solutions and seamless, integrated information systems.
Our services include the consolidation and forwarding of air or ocean freight,customs brokerage, vendor consolidation, cargo insurance, time-definitetransportation, order management, warehousing, distribution and customizedlogistics solutions. Expeditors is headquartered in Seattle, Washington.
We believe our employees are our greatest competitive advantage, by focusing onour values and culture we make Expeditors' greatest competitive advantage inglobal supply chain services.
"You'd be surprised how far we'll go for you."
Job Description
Customer Service:
Relationships:
Clerical:
  • Daily process and input of all customer orders and distribution account (s).
  • Provides daily operational reports that are accurate and timely.
  • Runs stock reports to check for product availability.
  • Generates all related paperwork and necessary information required for customer work orders, checks all orders for special requests and post inventory records.
  • Assists others in their duties with all distribution accounts.
  • Performs invoicing through ETMS.
  • Conducts billings, including associated back-up and documentation.
  • Provides daily operational reports that are accurate and timely.
  • Performs daily data entry for receiving, order allocation, shipping and inventory management.
  • Rates domestic transportation bills.
  • Coordinates special, last minute shipping requests with the Transportation and Operations Departments, expediting any order as necessary.
  • Trace orders as required and notify customers of any activity concerning their order.
  • Ensure proper invoicing of accounts by verifying computer-generated invoices.
  • Maintain damage records and backorder logs. Handle returned merchandise in an efficient manner and ensure proper credit is given to the customer.
  • Inputs all receipts, putaways, moves, picks, shipments and cycle counts
  • Provides warehouse staff with necessary documents and information needed to complete receiving, and to ship orders.
  • Maintains excellent working relationships with customers by responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, etc. in a courteous and efficient manner.
  • Reports customer feedback to management, including any signs of customer dissatisfaction.
  • Acts as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes.
  • Provides support with other miscellaneous projects, filing and research.
  • Oversees all paperwork associated with orders and maintain the corresponding files.
  • Maintains a current and accurate procedures manual that details the processing requirements for each account.
  • Answers phone calls and operate various types of machines and computers necessary to perform duties.
  • Effectively corresponds with customers as required. Provides support with other miscellaneous projects, filing and research.
  • Receives inventory.

Qualifications
  • Six months to one year related experience and/or training; or equivalent combination of education and experience
  • Previous customer service experience
  • History of excellent attendance practices
  • Proven ability to work as part of a team, under high pressure and tight deadline
  • Willing to put in extra hours, as required
  • Well-organized, innovative, self-motivated
  • Good problem solving skills
  • Fully proficient with various software applications preferably with a base knowledge of inventory control.

Additional Information
All your information will be kept confidential according to EEO guidelines.
Benefits:
  • Competitive salary
  • Matching 401(k) plan
  • Health, Life and Long Term Disability Insurance provided - full premiums paid by Expeditors
  • Stock Purchase Plan
  • Training and Personnel Development Program

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