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Distribution Customer Service Jobs (NOW HIRING)

Surge Staffing

Customer Service Representative

Joliet, IL · On-site

$21.46/hr

Distribution Customer Service Representative Pay: $21.46/hour Schedule: Monday - Friday, 4:00 PM - 12:30 AM Overtime: Occasional overtime and weekend work required Position Overview We are seeking a ...

Surge LLC

Customer Service Representative

Joliet, IL · On-site

$16 - $21.50/hr

Distribution Customer Service Representative We are seeking a reliable and detail-oriented Distribution Customer Service Representative to support warehouse and distribution operations. This role is ...

Autonomy Staffing

Customer Service Specialist

Renton, WA · On-site

$26.50 - $29/hr

Customer Service Specialist Renton, Washington, United States Job Title Customer Service Specialist ... Manufacturing/distribution/customer support background Conversion Benefits (once hired full-time) ...

Autonomy Staffing

Customer Service Specialist

Renton, WA · On-site

$26.50 - $29/hr

About the job Customer Service Specialist Job Title Customer Service Specialist (Order Entry ... Manufacturing/distribution/customer support background Conversion Benefits (once hired full-time) ...

Country Pure Foods

Customer Service Representative

Akron, OH

$15.25 - $20.75/hr

Liaison between sales/brokers and all other areas of customer service. Monitors order, communicates ... Communicates special handling of customer orders to scheduling and distribution. Customer project ...

Duke Energy

Work Mgmt Spec I or II

Orlando, FL · Hybrid

This position is responsible for providing work management support for Distribution, Customer Experience & Services, while working within the parameters of established processes and standards. This ...

Duke Energy

Work Mgmt Spec I or II

Orlando, FL · Hybrid

This position is responsible for providing work management support for Distribution, Customer Experience & Services, while working within the parameters of established processes and standards. This ...

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How much do distribution customer service jobs pay per hour?

As of Jun 5, 2026, the average hourly pay for distribution customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Distribution Customer Service Representative, and why are they important?

To excel as a Distribution Customer Service Representative, you typically need strong organizational skills, attention to detail, and a high school diploma or equivalent. Familiarity with inventory management systems, order processing software, and CRM platforms is commonly required. Outstanding verbal communication, problem-solving abilities, and a customer-focused attitude are vital soft skills for this role. These competencies ensure timely and accurate fulfillment of orders, effective issue resolution, and high customer satisfaction in a fast-paced distribution environment.

What are some common challenges faced by Distribution Customer Service representatives and how can they be addressed?

Distribution Customer Service representatives often encounter challenges such as managing high volumes of orders, resolving delivery discrepancies, and coordinating effectively between warehouses, logistics teams, and customers. Successfully handling these issues requires strong communication skills, attention to detail, and the ability to prioritize tasks under pressure. Building good relationships with both internal teams and external customers can help resolve issues more quickly and maintain customer satisfaction. Training in inventory management systems and staying updated on company procedures also contribute to overcoming common obstacles in this role.

What is Distribution Customer Service?

Distribution Customer Service refers to the team or individuals responsible for managing customer inquiries, orders, and issues related to the distribution of products. These professionals act as the main point of contact between the distribution company and its customers, ensuring that orders are processed efficiently, shipments are tracked, and any problems are resolved quickly. Their goal is to provide a seamless experience for customers receiving goods, addressing concerns such as delivery times, product availability, and returns. Excellent communication, problem-solving skills, and knowledge of distribution processes are key for this role.

What is the difference between Distribution Customer Service vs Warehouse Associate?

AspectDistribution Customer ServiceWarehouse Associate
Primary RoleHandling customer inquiries, order processing, and support related to distributionManaging inventory, packing, and shipping products within a warehouse
Required SkillsCustomer service, communication, basic computer skillsPhysical stamina, inventory management, equipment operation
Work EnvironmentOffice setting with some warehouse interactionPrimarily warehouse floor
Common CertificationsNone typically required, but customer service or logistics certifications can helpForklift certification, OSHA safety training

Distribution Customer Service and Warehouse Associate roles often overlap in logistics and industry usage. While Distribution Customer Service focuses on supporting customers and order management, Warehouse Associates handle physical inventory and shipping. Both roles are essential in supply chain operations but differ in daily tasks and skill requirements.

More about Distribution Customer Service jobs
What job categories do people searching Distribution Customer Service jobs look for? The top searched job categories for Distribution Customer Service jobs are:
Distribution Customer Service jobs near you
Customer Service Representative

Customer Service Representative

Surge Staffing

Joliet, IL • On-site

$21.46/hr

Full-time

Posted 22 days ago

Job description

Distribution Customer Service RepresentativePay: $21.46/hour
Schedule: Monday - Friday, 4:00 PM - 12:30 AM
Overtime: Occasional overtime and weekend work requiredPosition Overview

We are seeking a reliable and detail-oriented Distribution Customer Service Representative to support warehouse and distribution operations. This role is responsible for handling customer inquiries, processing orders, coordinating shipments, and ensuring accurate documentation throughout the shipping and receiving process. The ideal candidate will have strong communication skills, experience in shipping and receiving, and proficiency with Google Sheets and Excel.

Essential Duties & Responsibilities
  • Respond to customer inquiries regarding orders, shipments, invoices, inventory, and related issues in a professional and timely manner
  • Process customer orders and maintain accurate records
  • Generate stock and inventory reports to verify product availability
  • Prepare shipping documentation and customer work orders
  • Coordinate rush and special shipping requests with operations and traffic departments
  • Follow up with internal departments to ensure customer service standards are met
  • Verify invoices and ensure accurate account billing
  • Provide shipment tracking and tracing information to customers
  • Maintain damage records and backorder logs
  • Communicate customer concerns or service issues to management
  • Serve as a liaison between warehouse operations and customers regarding account activity and invoicing
  • Maintain organized files and documentation related to customer orders
  • Update and maintain process and procedure documentation for assigned accounts
Qualifications
  • High school diploma or equivalent required
  • Previous experience in shipping and receiving required
  • Proficiency with Google Sheets and Microsoft Excel required
  • Strong computer and data entry skills
  • Familiarity with shipping systems such as UPS and FedEx
  • Excellent communication and customer service skills
  • Basic typing and 10-key skills
  • Ability to work overtime, weekends, and extended hours as needed
  • Comfortable working in a warehouse or distribution environment

EQUAL OPPORTUNITY EMPLOYER: Surge is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, national origin, veteran status, genetic information, or any other status protected by law. Surge is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.

IND2

Employment Type: FULL_TIME

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