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Distribution Customer Service Jobs (NOW HIRING)

Autonomy Staffing

Customer Service Specialist

Renton, WA · On-site

$26.50 - $29/hr

About the job Customer Service Specialist Job Title Customer Service Specialist (Order Entry ... Manufacturing/distribution/customer support background Conversion Benefits (once hired full-time) ...

Country Pure Foods

Customer Service Representative

Akron, OH · On-site

$15.25 - $20.75/hr

Liaison between sales/brokers and all other areas of customer service. Monitors order, communicates ... Communicates special handling of customer orders to scheduling and distribution. Customer project ...

Connexion Systems & Engineering, Inc.

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Customer Service and Order Entry

Weymouth, MA · On-site

$20/hr

Customer Service Representative Location: Weymouth, MA (100% Onsite) Pay: $20.00/hour Schedule ... Candidates from office, manufacturing, distribution, customer support, order entry, or ...

Customer Service Manager

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Customer Success Specialist

Schaumburg, IL · On-site

$52K - $60K/yr

Minimum one year of customer service experience within an office setting (manufacturing or distribution industry is preferred but not required) * Experience in Microsoft Suite * Salesforce or SAP ...

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How much do distribution customer service jobs pay per hour?

As of Jun 27, 2026, the average hourly pay for distribution customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Distribution Customer Service Representative, and why are they important?

To excel as a Distribution Customer Service Representative, you typically need strong organizational skills, attention to detail, and a high school diploma or equivalent. Familiarity with inventory management systems, order processing software, and CRM platforms is commonly required. Outstanding verbal communication, problem-solving abilities, and a customer-focused attitude are vital soft skills for this role. These competencies ensure timely and accurate fulfillment of orders, effective issue resolution, and high customer satisfaction in a fast-paced distribution environment.

What job makes $10,000 a month without a degree?

In distribution customer service roles, earning $10,000 a month is uncommon without significant experience, high-level management, or specialized skills. Typically, such salaries are associated with executive positions or roles in sales, logistics, or supply chain management that may require advanced skills, certifications, or leadership responsibilities.

What are some common challenges faced by Distribution Customer Service representatives and how can they be addressed?

Distribution Customer Service representatives often encounter challenges such as managing high volumes of orders, resolving delivery discrepancies, and coordinating effectively between warehouses, logistics teams, and customers. Successfully handling these issues requires strong communication skills, attention to detail, and the ability to prioritize tasks under pressure. Building good relationships with both internal teams and external customers can help resolve issues more quickly and maintain customer satisfaction. Training in inventory management systems and staying updated on company procedures also contribute to overcoming common obstacles in this role.

How can I make 2000 a week working from home?

A Distribution Customer Service role can potentially pay $2000 or more per week with high sales volume, commissions, or bonuses. Achieving this income may require extensive experience, excellent communication skills, and working during peak hours or handling high-value accounts. Building a strong customer service reputation and leveraging tools like CRM software can also help increase earnings.

What is Distribution Customer Service?

Distribution Customer Service refers to the team or individuals responsible for managing customer inquiries, orders, and issues related to the distribution of products. These professionals act as the main point of contact between the distribution company and its customers, ensuring that orders are processed efficiently, shipments are tracked, and any problems are resolved quickly. Their goal is to provide a seamless experience for customers receiving goods, addressing concerns such as delivery times, product availability, and returns. Excellent communication, problem-solving skills, and knowledge of distribution processes are key for this role.

What is the difference between Distribution Customer Service vs Warehouse Associate?

AspectDistribution Customer ServiceWarehouse Associate
Primary RoleHandling customer inquiries, order processing, and support related to distributionManaging inventory, packing, and shipping products within a warehouse
Required SkillsCustomer service, communication, basic computer skillsPhysical stamina, inventory management, equipment operation
Work EnvironmentOffice setting with some warehouse interactionPrimarily warehouse floor
Common CertificationsNone typically required, but customer service or logistics certifications can helpForklift certification, OSHA safety training

Distribution Customer Service and Warehouse Associate roles often overlap in logistics and industry usage. While Distribution Customer Service focuses on supporting customers and order management, Warehouse Associates handle physical inventory and shipping. Both roles are essential in supply chain operations but differ in daily tasks and skill requirements.

What is the highest paying customer service job?

In customer service roles, management positions such as Customer Service Manager or Director tend to have the highest salaries, often exceeding $70,000 annually. Specialized roles that require technical knowledge or industry expertise, like technical support managers or client relations directors, can also command higher pay. Advanced certifications and leadership experience typically contribute to higher compensation in customer service careers.

What jobs make $1000 per hour?

Jobs that can pay $1000 per hour are typically high-level specialized roles such as top-tier surgeons, experienced corporate lawyers, or successful entrepreneurs. These positions often require extensive education, certification, or significant business success, and they usually involve high risk, expertise, or ownership. Such earnings are rare and usually not typical for standard roles like distribution customer service.
More about Distribution Customer Service jobs
What job categories do people searching Distribution Customer Service jobs look for? The top searched job categories for Distribution Customer Service jobs are:
Distribution Customer Service jobs near you
Infographic showing various Distribution Customer Service job openings in the United States as of June 2026, with employment types broken down into 80% Full Time, and 20% Part Time. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Customer Service Manager - Industrial Distribution - Platinum Accounts

Customer Service Manager - Industrial Distribution - Platinum Accounts

OTC Industrial Technologies

Oakwood Village, OH

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 4 days ago

OTC Industrial Technologies rating

7.7

Company rating: 7.7 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

122nd of 343 rated retail wholesalers

Job description

Customer Service Manager - Industrial Distribution - Platinum Accounts

Lead the customer service operation for platinum and key accounts at Ohio Transmission & Pump inOakwood Village, OH. You'll manage a team of CSRs, own account escalations, and drive measurable performance partnering directly with sales and operations to deliver best-in-class service in an industrial distribution environment.

What's In It For You

  • Competitive salary commensurate with industrial distribution leadership experience
  • Strategic account ownership — platinum and key customers, not a call queue
  • Real leadership scope across one or more facilities
  • Medical, dental, vision + 401(k) with 50% match up to 6%
  • Unlimited PTO, tuition assistance, and career advancement support

Who Thrives Here

  • B2B industrial distribution customer service or account operations background
  • Proven team leader who coaches, develops, and holds the bar
  • Metrics-driven: scorecards, daily reports, and corrective action come naturally
  • Comfortable owning ERP and CRM utilization for your team
  • Calm under pressure, solutions-first mindset

What You'll Do

  • Lead your team: Develop CSRs across one or more facilities, set clear expectations, balance workloads, manage scheduling and PTO, and run regular stand-up meetings to align priorities
  • Own platinum & key accounts: Serve as the senior escalation point, participate in customer meetings and site visits, and leverage deep customer knowledge to deliver targeted service solutions
  • Drive performance: Maintain scorecards, monitor order stages, review daily reports, and take swift corrective action on pricing, freight, margin, or billing issues
  • Partner cross-functionally: Collaborate with sales, operations, warehouse, and procurement on credits, vendor returns, and service alignment; serve as the go-to resource for ERP and CRM utilization
  • Develop your people: Coach, train, conduct performance and merit reviews, build bench strength, and step in to support CSR responsibilities when needed
  • Improve continuously: Prepare and analyze operational reports, champion company policies, lead special projects, and foster a culture of process improvement and feedback

What You'll Need

  • Associate Degree or High School Diploma with 5+ years of related experience in industrial distribution CS or account operations
  • Proven B2B experience supporting complex products, pricing structures, key/strategic accounts, and cross-functional teams
  • Strong operational background: process improvement, project management, ERP experience required; Lean/5S certification or ability to obtain within 6 months
  • Excellent leadership, decision-making, communication, and problem-solving skills; detail oriented with strong data entry accuracy
  • Proficient in Microsoft Office Suite (Excel, Word, Outlook, Teams); able to work independently and collaboratively in a team environment
  • Ability to meet physical requirements: prolonged sitting, office mobility, and occasional lifting up to 20 pounds

About Ohio Transmission & Pump

Ohio Transmission & Pump is a division of OTC Industrial Technologies — one of the largest industrial distribution and service companies in the U.S. Our West Chester, OH team serves customers across automation, motion control, and fluid handling with deep technical expertise and a strong service culture.

Learn more about OTC here: About Us | OTC Industrial Technologies

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