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Manager Spotify Customer Service Jobs (NOW HIRING)

Spotify

Platform Integrity Lead

New York, NY

$114K - $163K/yr

Own and evolve the cross-functional incident management process for Spotify's Ads business ... You have experience with incident management processes and tools such as Jira, CRM systems, or ...

Spotify

Full Stack Engineer - Podcast

Spotify is a leading audio streaming subscription service, and they are seeking a Full Stack ... managers, designers and data specialists across multiple teams • Contribute to technical ...

Customer Service

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Entry Level Operations Assistant

Troy, MI · On-site

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Customer Service Manager

Middletown, CT · On-site

Customer Service Manager - Middletown, CT Minimum 5 years of experience as a Customer Service Manager Venteon is currently seeking a Customer Service Manager to fill an opening with a manufacturing ...

Hobby Lobby Careers

Customer Service Manager

Tulsa, OK

$15.75 - $16.75/hr

New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are ...

Hobby Lobby Careers

Customer Service Manager

Albany, NY

$20.15 - $21.15/hr

New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are ...

Hobby Lobby Careers

Customer Service Manager

Kentwood, MI · On-site

$20.15 - $21.15/hr

New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are ...

Hobby Lobby

Customer Service Manager

O Fallon, MO · On-site

$20.15 - $21.15/hr

The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are closed on SUNDAY. Responsibilities: * Perform duties as ...

Hobby Lobby

Customer Service Manager

Framingham, MA · On-site

$21.15 - $22.15/hr

The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are closed on SUNDAY. Responsibilities: * Perform duties as ...

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All JobsSpotify Customer Service JobsManager Spotify Customer Service Jobs

Manager Spotify Customer Service information

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$24.5K

$58K

$101K

How much do manager spotify customer service jobs pay per year?

As of Jul 17, 2026, the average yearly pay for manager spotify customer service in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What is the difference between Manager Spotify Customer Service vs Customer Support Supervisor?

AspectManager Spotify Customer ServiceCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops strategies, manages escalationsSupervises daily support operations, trains staff, ensures quality service
Required CredentialsExperience in customer service management, leadership skillsCustomer support experience, team management skills
Work EnvironmentCorporate office or remote, collaborative teamsCall centers or support centers, team-focused environment
Industry UsageCommon in tech and entertainment sectors like SpotifyWidely used across various customer service industries

The main difference is that a Manager Spotify Customer Service focuses on strategic leadership and team management at a higher level, while a Customer Support Supervisor handles daily operations and direct team supervision. Both roles require customer service experience, but the manager position emphasizes strategic planning and escalation management.

More about Manager Spotify Customer Service jobs
What cities are hiring for Manager Spotify Customer Service jobs? Cities with the most Manager Spotify Customer Service job openings:
What are the most commonly searched types of Spotify Customer Service jobs? The most popular types of Spotify Customer Service jobs are:
What states have the most Manager Spotify Customer Service jobs? States with the most job openings for Manager Spotify Customer Service jobs include:
What job categories do people searching Manager Spotify Customer Service jobs look for? The top searched job categories for Manager Spotify Customer Service jobs are:
Manager Spotify Customer Service jobs near you
Infographic showing various Manager Spotify Customer Service job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $57,998 per year, or $27.9 per hour.

Platform Integrity Lead

Spotify

New York, NY

$114K - $163K/yr

Other

Medical, Retirement, PTO

Re-posted 14 days ago

Job description

Sell what you love. For us and millions of users across the globe, that's Spotify. Join the Sales team and you'll build the relationships that help grow our business in existing markets and beyond. We don't just sell creative solutions to our clients and partners, we help to shape them; using our expert knowledge of ad products, sales channels and the industry to impact the way the world experiences music and podcasts. 

We focus on building trust in Spotify's advertising platform. This team sits at the center of Product, Engineering, Sales, and business teams, ensuring that our ads ecosystem runs smoothly and delivers a reliable experience for advertisers and listeners alike. As Platform Integrity Lead, you'll play a key role in protecting revenue, strengthening client relationships, and improving how we respond to and learn from incidents across the Ads business.
What You'll Do
  • Own and evolve the cross-functional incident management process for Spotify's Ads business, ensuring fast, coordinated, and effective resolution
  • Act as the central point of coordination across Ads R&D, Sales, Advertiser Solutions, Business Operations, Finance, Legal, and Marketing
  • Partner with technical and operational teams to monitor incoming ad serving issues and identify those with meaningful business impact
  • Build and improve structured bug intake and ticketing workflows to increase clarity, speed, and accountability across the incident lifecycle
  • Identify trends and recurring issues, and partner with Ads R&D to drive long-term solutions
  • Lead internal communication strategies during incidents, ensuring stakeholders have clear, timely, and accurate updates
  • Collaborate with cross-functional partners to support revenue teams in mitigating revenue loss and maintaining strong client experiences
  • Make informed escalation decisions based on incident severity and business impact, ensuring the right level of visibility
  • Deliver clear reporting on revenue impact and incident trends to Finance and leadership teams
Who You Are
  • You have 7+ years of experience in ad operations, product operations, sales systems, or a related role within a digital advertising environment
  • You bring 3+ years of experience working with programmatic advertising or technical ad systems
  • You understand ad serving, measurement, billing, and order management systems, and how issues in these areas affect revenue and customer trust
  • You have experience building and improving operational processes in cross-functional, fast-moving environments
  • You are comfortable navigating ambiguity and making decisions that balance technical constraints with business priorities
  • You communicate clearly and confidently, and can align stakeholders across different teams and levels
  • You use data to inform decisions and can translate complex information into clear actions
  • You have experience with incident management processes and tools such as Jira, CRM systems, or reporting platforms
Where You'll Be
  • We offer you the flexibility to work where you work best! For this role, you can be within the Eastern Standard time zone.
The United States base range for this position is  $114,486- $163,552, plus equity. The benefits available for this position include health insurance, six-month paid parental leave, 401(k) retirement plan, monthly meal allowance, 23 paid days off, paid flexible holidays, and paid sick leave. These ranges may be modified in the future.

Spotify is an equal opportunity employer. You are welcome at Spotify for who you are, no matter where you come from, what you look like, or what's playing in your headphones. Our platform is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be forward-thinking! So bring us your personal experience, your perspectives, and your background. It's in our differences that we will find the power to keep revolutionizing the way the world listens.
 
At Spotify, we are passionate about inclusivity and making sure our entire recruitment process is accessible to everyone. We have ways to request reasonable accommodations during the interview process and help assist in what you need. If you need accommodations at any stage of the application or interview process, please let us know - we're here to support you in any way we can.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. Find our AI notice here: https://lifeatspotify.com/ai-notice
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