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Director Spotify Customer Service Jobs (NOW HIRING)

Spotify

Director of Sales - Backstage

New York, NY

Everything we bring to market is battle-tested at Spotify scale, giving our customers confidence that our solutions work in the most complex R&D environments. What You'll Do * Own revenue targets ...

Spotify

Associate Director, CRM & Martech

New York, NY

$160K - $228K/yr

Within this team, CRM & Martech plays a critical role in enabling personalized, data-driven ... Spotify is an equal opportunity employer. You are welcome at Spotify for who you are, no matter ...

Spotify

Associate Director, CRM & Martech

New York, NY · On-site +1

$160K - $228K/yr

Within this team, CRM & Martech plays a critical role in enabling personalized, data-driven ... Spotify is an equal opportunity employer. You are welcome at Spotify for who you are, no matter ...

Spotify

Research Scientist - Music

... direct impact on Spotify's products, tools, and services, working on projects that influence the entire organization. • Engage with the broader research community by publishing your findings ...

Spotify

Head of Backstage Marketing

New York, NY · On-site

Our customers include global enterprises and Fortune 100 companies transforming their engineering culture. This role leads marketing for Shipping Our Expertise (SOE), Spotify's B2B SaaS business ...

Spotify

Research Scientist - Music

... direct impact on Spotify's products, tools, and services, working on projects that influence the entire organization. • Engage with the broader research community by publishing your findings ...

Spotify

Senior Sales Trainer - Advertising

Los Angeles, CA · On-site

$87K - $124K/yr

... Spotify's global Sales organization perform at its best. We design and deliver learning experiences that keep our sellers confident, informed, and customer-focused. Working closely with Sales ...

Spotify

Senior Sales Trainer - Advertising

Los Angeles, CA · On-site

$87K - $124K/yr

... Spotify's global Sales organization perform at its best. We design and deliver learning experiences that keep our sellers confident, informed, and customer-focused. Working closely with Sales ...

Spotify

Senior Research Scientist - Music

New York, NY · On-site +1

$107K - $137K/yr

Have a direct impact on Spotify's products, tools, and services, working on projects that influence the entire organization. * Engage with the broader research community by publishing your findings ...

Spotify

Senior Research Scientist - Music

New York, NY · On-site

$107K - $137K/yr

Have a direct impact on Spotify's products, tools, and services, working on projects that influence the entire organization. * Engage with the broader research community by publishing your findings ...

nmlp

Customer Service Director

Russellville, AR · On-site

Customer Service Director Taber Extrusions is a diverse manufacturer of extruded aluminum products with a successful history of over 50 years. Currently, Taber is seeking a Customer Service Director ...

Spotify

Research Scientist - Music

New York, NY · On-site

$132K - $188K/yr

Have a direct impact on Spotify's products, tools, and services, working on projects that influence the entire organization. * Engage with the broader research community by publishing your findings ...

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All JobsDirector Spotify Customer Service Jobs

Director Spotify Customer Service information

See salary details

$39K

$123.3K

$196.5K

How much do director spotify customer service jobs pay per year?

As of Jun 21, 2026, the average yearly pay for director spotify customer service in the United States is $123,338.00, according to ZipRecruiter salary data. Most workers in this role earn between $95,000.00 and $147,500.00 per year, depending on experience, location, and employer.

What is the difference between Director Spotify Customer Service vs Customer Support Manager?

AspectDirector Spotify Customer ServiceCustomer Support Manager
ResponsibilitiesOversees entire customer service strategy, manages teams, and sets policiesManages daily support operations, handles escalations, and supervises support staff
Required CredentialsBachelor's degree, leadership experience, industry knowledgeBachelor's degree, customer service experience, team management skills
Work EnvironmentStrategic planning, cross-department collaboration, high-level decision makingOperational focus, team supervision, direct customer interaction

The main difference is that the Director Spotify Customer Service focuses on strategic leadership and policy development, while the Customer Support Manager handles daily operations and team management. Both roles require relevant experience and industry knowledge, but the director position involves higher-level planning and oversight.

Is it hard to get hired by Spotify?

The Director of Spotify Customer Service role is competitive, often requiring extensive experience in customer support, leadership skills, and familiarity with digital music platforms. Candidates typically undergo multiple interview rounds, including behavioral and technical assessments, to demonstrate their qualifications for such senior positions.

Who is the head of communications at Spotify?

The head of communications at Spotify is responsible for managing the company's public relations and messaging strategies. This role typically involves overseeing media relations, corporate communications, and brand reputation. Specific individuals may change over time, so it is advisable to consult the company's official website or recent press releases for the current appointee.

How much does a director of Spotify make?

A Director at Spotify typically earns between $130,000 and $200,000 annually, depending on experience, location, and specific department. Compensation may also include bonuses, stock options, and other benefits common for senior leadership roles in tech companies.

Is Spotify remote work?

The Director of Spotify Customer Service typically works in a hybrid or office-based environment, but some roles may offer remote work options depending on company policies and location. Remote work arrangements are often determined by team needs and managerial discretion. Candidates should review specific job postings for detailed information on remote work availability.
More about Director Spotify Customer Service jobs
What cities are hiring for Director Spotify Customer Service jobs? Cities with the most Director Spotify Customer Service job openings:
What are the most commonly searched types of Spotify Customer Service jobs? The most popular types of Spotify Customer Service jobs are:
What states have the most Director Spotify Customer Service jobs? States with the most job openings for Director Spotify Customer Service jobs include:
What job categories do people searching Director Spotify Customer Service jobs look for? The top searched job categories for Director Spotify Customer Service jobs are:
Director Spotify Customer Service jobs near you
Infographic showing various Director Spotify Customer Service job openings in the United States as of June 2026, with employment types broken down into 10% Locum Tenens, 15% As Needed, 55% Part Time, 10% Temporary, 5% Contract, and 5% Nights. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $123,338 per year, or $59.3 per hour.

Director of Sales - Backstage

Spotify

New York, NY

Other

Medical, Retirement, PTO

Posted 15 days ago

Job description

The Platform team creates the technology that enables Spotify to learn quickly and scale easily, enabling rapid growth in our users and our business around the globe. Spanning many disciplines, we work to make the business work; creating the infrastructure, tooling, frameworks, and capabilities needed to welcome a billion customers.

Backstage was created at Spotify and has grown into a leading SaaS and open source platform for developer portals. Thousands of companies use Backstage to bring structure to complex microservices environments, improve developer experience, and ship high-quality software faster - including in the age of AI - without losing autonomy or control.

This role leads sales for Shipping Our Expertise (SOE), Spotify's B2B SaaS business built on our platform capabilities. Our flagship products - Backstage Portal and Confidence - are AI-first and built to support both human developers and automated systems. Everything we bring to market is battle-tested at Spotify scale, giving our customers confidence that our solutions work in the most complex R&D environments.

What You'll Do
  • Own revenue targets across new business, expansion, and retention for the SOE product portfolio
  • Lead, coach, and grow a distributed team across Account Executives, Sales Engineers, and Customer Support
  • Define and execute a sales strategy focused on engineering leaders, platform teams, and developer experience buyers
  • Partner closely with Marketing to align on pipeline generation, messaging, and go-to-market strategy
  • Collaborate with Product and Engineering to represent customer needs and influence roadmap priorities
  • Build deep expertise in Backstage Portal and Confidence, translating technical value into clear customer outcomes
  • Tell a compelling story about Spotify's dogfooding approach and how our products are proven internally at scale
  • Establish strong forecasting discipline and maintain a healthy, predictable pipeline
  • Track and improve key metrics such as pipeline coverage, conversion rates, time to close, and net revenue retention
  • Design scalable sales processes, onboarding programs, and playbooks as the business grows
  • Represent Spotify externally at industry events, conferences, and key customer engagements
Who You Are
  • You have 8+ years of experience in B2B SaaS sales, including 3+ years leading and developing high-performing teams
  • You are excited about how AI is transforming software development and can connect that shift to real customer value
  • You are comfortable engaging with engineering leaders, CTOs, and platform teams, and build credibility through understanding their challenges
  • You have experience selling to R&D, engineering, or developer experience buyers and understand their decision-making processes
  • You bring experience working alongside Sales Engineering and understand the importance of technical depth in complex sales
  • You have owned or partnered closely with Customer Support or Customer Success and view post-sale health as part of revenue strategy
  • You are data-driven and use metrics to guide forecasting, performance, and decision-making
  • You are able to build structure and process from the ground up without adding unnecessary complexity
  • You thrive in environments where the product is innovative and requires educating the market
Where You'll Be
  • This role is based in the Eastern Standard Time (EST) zone
  • We offer you the flexibility to work where you work best! There will be some in person meetings, but still allows for flexibility to work from home
The United States base range for this position is 242,533.00-346,475.00 USD, plus equity. The benefits available for this position include health insurance, six-month paid parental leave, 401(k) retirement plan, monthly meal allowance, 23 paid days off, paid flexible holidays, and paid sick leave. These ranges may be modified in the future.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. Find our AI notice here: https://lifeatspotify.com/ai-notice
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