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Director Spotify Customer Service Jobs (NOW HIRING)

Spotify

Head of Backstage Marketing

New York, NY · On-site

Our customers include global enterprises and Fortune 100 companies transforming their engineering culture. This role leads marketing for Shipping Our Expertise (SOE), Spotify's B2B SaaS business ...

Spotify

Senior Sales Trainer - Advertising

Los Angeles, CA · On-site

$87K - $124K/yr

... Spotify's global Sales organization perform at its best. We design and deliver learning experiences that keep our sellers confident, informed, and customer-focused. Working closely with Sales ...

Spotify

Head of Backstage Marketing

New York, NY

Our customers include global enterprises and Fortune 100 companies transforming their engineering culture. This role leads marketing for Shipping Our Expertise (SOE), Spotify's B2B SaaS business ...

Spotify

Senior Sales Trainer - Advertising

New York, NY · On-site

$87K - $124K/yr

... Spotify's global Sales organization perform at its best. We design and deliver learning experiences that keep our sellers confident, informed, and customer-focused. Working closely with Sales ...

MRINetwork Jobs

Director Customer Service

Chicago, IL · On-site

The Director, Customer Service is accountable for providing professional and ethical leadership on all issues relating to customer interactions; for managing and providing expertise and direction ...

Spotify

Research Scientist - Generative Audio

New York, NY · On-site +1

$133K - $190K/yr

Have a direct impact on Spotify's products, tools, and services, working on projects that influence the entire organization. * Engage with the broader research community by publishing your findings ...

Lightology LLC

Director of Customer Service

IL · On-site +1

$100K - $120K/yr

Director of Customer Service Position reports to the Chief Business Officer (CBO) Job Location: Chicago, IL Job Type: Full-Time Pay Rate: $100,000 - $120,000 Yearly The primary function of the ...

AppJaxx

Director of Customer Service

San Francisco, CA · On-site

Position Overview The Director of Customer Service will be responsible for overseeing the end-to-end client experience, ensuring high levels of satisfaction, retention, and service quality. This role ...

GCX

Director of Customer Service

The Director of Customer Service role combines strategic leadership with operational excellence to deliver a best-in-class customer experience. This leader will champion EDI, OCR, and AI initiatives ...

Jj

Director, US Customer Service

Raynham, MA · On-site

Job Overview The Director, US Customer Service is a senior leadership role responsible for setting the strategy and driving operational excellence across customer service operations supporting the U.

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Director Spotify Customer Service information

See salary details

$39K

$123.3K

$196.5K

How much do director spotify customer service jobs pay per year?

As of Jul 14, 2026, the average yearly pay for director spotify customer service in the United States is $123,338.00, according to ZipRecruiter salary data. Most workers in this role earn between $95,000.00 and $147,500.00 per year, depending on experience, location, and employer.

Can I work for Spotify remotely?

The Director of Spotify Customer Service role can often be performed remotely, depending on the company's policies and the specific responsibilities of the position. Many customer service leadership roles at Spotify offer remote or hybrid work options, especially for experienced professionals with strong communication and management skills. Candidates should review the specific job listing for remote work eligibility and requirements.

Does Spotify pay employees well?

Spotify customer service roles, including the Director position, typically offer competitive salaries aligned with industry standards for tech and entertainment companies. Compensation often includes base pay, bonuses, and benefits, with pay levels varying based on experience, location, and job responsibilities.

What is the difference between Director Spotify Customer Service vs Customer Support Manager?

AspectDirector Spotify Customer ServiceCustomer Support Manager
ResponsibilitiesOversees entire customer service strategy, manages teams, and sets policiesManages daily support operations, handles escalations, and supervises support staff
Required CredentialsBachelor's degree, leadership experience, industry knowledgeBachelor's degree, customer service experience, team management skills
Work EnvironmentStrategic planning, cross-department collaboration, high-level decision makingOperational focus, team supervision, direct customer interaction

The main difference is that the Director Spotify Customer Service focuses on strategic leadership and policy development, while the Customer Support Manager handles daily operations and team management. Both roles require relevant experience and industry knowledge, but the director position involves higher-level planning and oversight.

Is it hard to get hired by Spotify?

The Director of Spotify Customer Service role is competitive, often requiring extensive experience in customer support, leadership skills, and familiarity with digital music platforms. Candidates typically go through multiple interview rounds, including behavioral and technical assessments, and strong communication skills are essential. Having relevant industry knowledge and a proven track record in managing large teams can improve chances of hiring.

How much does a director of Spotify make?

A Director at Spotify typically earns between $120,000 and $200,000 annually, depending on experience, location, and specific department. Compensation may also include bonuses, stock options, and other benefits common for senior leadership roles in tech companies.
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Director Spotify Customer Service jobs near you

Senior Product Manager - Core Experience

Spotify

New York, NY

$147K - $210K/yr

Other

Medical, Retirement, PTO

Re-posted 24 days ago

Job description

Delivering the best Spotify experience possible. To as many people as possible. In as many moments as possible. That's what the Experience team is all about. We use our deep understanding of consumer expectations to enrich the lives of millions of our users all over the world, bringing the music and audio they love to the devices, apps and platforms they use every day. Know what our users want? Join us and help Spotify give it to them.

We're hiring a Senior Product Manager for the Core Experience team to help shape the future of how users interact with Spotify. 

You'll define product strategy and lead the development of conversational and AI-powered experiences that make it easier for millions of listeners to discover, navigate, and connect with the content they love.

This role is ideal for a product leader with deep experience building consumer products at scale and a passion for using AI to solve real user problems. You'll partner closely with engineering, design, data science, and machine learning teams to shape long-term vision, make strategic investment decisions, and deliver meaningful outcomes for listeners around the world.

What You'll Do

  • Define and drive product vision and strategy for conversational and AI-powered experiences that serve millions of Spotify listeners globally

  • Own and prioritize a long-term roadmap, making strategic trade-offs that balance customer needs, business impact, and technical opportunities

  • Identify customer needs, market opportunities, and emerging consumer behaviors to shape future product direction

  • Define intuitive user experiences that combine direct responses with seamless navigation across the app

  •  Partner with engineering, design, and AI teams to deliver high-quality, scalable solutions

  • Use data, insights, and experimentation to inform decisions and improve user experience

  • Work in a cross-functional team to bring ideas from concept to launch

  • Shape product direction and influence decisions across teams and senior stakeholders to deliver meaningful outcomes for millions of Spotify listeners

  •  Help drive alignment across the broader Spotify experience, ensuring consistency, quality, and impact across multiple user journeys and surfaces

Who You Are

  • You have significant experience building and scaling consumer-facing digital products used by large audiences

  • You have a strong track record of owning product strategy, vision, and roadmaps for complex consumer products

  • You have successfully led products from concept through launch, delivering meaningful customer and business outcomes

  • Skilled at distilling complex problems into simple, intuitive experiences

  • You have experience building AI-powered, conversational, search, recommendation, discovery, or personalization experiences and understand how to translate emerging technologies into meaningful customer value

  •  An excellent communicator, able to align stakeholders and influence decisions

  • Comfortable using data and experimentation to inform decisions

  • You have strong product judgment and are comfortable making strategic decisions and trade-offs in ambiguous environments

  • You bring a clear point of view on product strategy and can connect day-to-day product decisions to long-term customer and business outcomes

  •  You care deeply about creating exceptional consumer experiences and have a passion for understanding what drives user engagement, satisfaction, and loyalty

Where You'll Be

  • This role is based in New York.

  • We offer you the flexibility to work where you work best! There will be some in-person meetings, but still allows for flexibility to work from home.

The United States base range for this position is $147,595 - $210,850, plus equity. The benefits available for this position include health insurance, six month paid parental leave, 401(k) retirement plan, monthly meal allowance, 23 paid days off, paid flexible holidays, paid sick leave. These ranges may be modified in the future.

Spotify is an equal opportunity employer. You are welcome at Spotify for who you are, no matter where you come from, what you look like, or what's playing in your headphones. Our platform is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be forward-thinking! So bring us your personal experience, your perspectives, and your background. It's in our differences that we will find the power to keep revolutionizing the way the world listens.
 
At Spotify, we are passionate about inclusivity and making sure our entire recruitment process is accessible to everyone. We have ways to request reasonable accommodations during the interview process and help assist in what you need. If you need accommodations at any stage of the application or interview process, please let us know - we're here to support you in any way we can.
 
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. Find our AI notice here: https://lifeatspotify.com/ai-notice
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