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Director Spotify Customer Service Jobs (NOW HIRING)

Spotify

Associate Director, CRM & Martech

New York, NY

$160K - $228K/yr

Within this team, CRM & Martech plays a critical role in enabling personalized, data-driven ... Spotify is an equal opportunity employer. You are welcome at Spotify for who you are, no matter ...

Spotify

Senior Research Scientist - Music

$100K - $128K/yr

... direct impact on Spotify's products, tools, and services, working on projects that influence the entire organization. • Engage with the broader research community by publishing your findings ...

Spotify

Head of Backstage Marketing

New York, NY · On-site

Our customers include global enterprises and Fortune 100 companies transforming their engineering culture. This role leads marketing for Shipping Our Expertise (SOE), Spotify's B2B SaaS business ...

Spotify

Research Scientist - Music

... direct impact on Spotify's products, tools, and services, working on projects that influence the entire organization. • Engage with the broader research community by publishing your findings ...

Spotify

Head of Backstage Marketing

New York, NY

Our customers include global enterprises and Fortune 100 companies transforming their engineering culture. This role leads marketing for Shipping Our Expertise (SOE), Spotify's B2B SaaS business ...

Spotify

Senior Sales Trainer - Advertising

New York, NY · On-site

$87K - $124K/yr

... Spotify's global Sales organization perform at its best. We design and deliver learning experiences that keep our sellers confident, informed, and customer-focused. Working closely with Sales ...

Spotify

Senior Research Scientist - Music

New York, NY · On-site +1

$107K - $137K/yr

Have a direct impact on Spotify's products, tools, and services, working on projects that influence the entire organization. * Engage with the broader research community by publishing your findings ...

Spotify

Senior Sales Engineer - Backstage

New York, NY · On-site

$160K - $228K/yr

A Spotify Backstage Sales Engineer is responsible for mainly pre-sales work with prospects to ... Understand customer requirements and articulate how Backstage can solve their problems.

nmlp

Customer Service Director

Russellville, AR · On-site

Customer Service Director Taber Extrusions is a diverse manufacturer of extruded aluminum products with a successful history of over 50 years. Currently, Taber is seeking a Customer Service Director ...

Spotify

Research Scientist - Music

New York, NY · On-site

$132K - $188K/yr

Have a direct impact on Spotify's products, tools, and services, working on projects that influence the entire organization. * Engage with the broader research community by publishing your findings ...

Spotify

Research Scientist - Music

New York, NY · On-site +1

$132K - $188K/yr

Have a direct impact on Spotify's products, tools, and services, working on projects that influence the entire organization. * Engage with the broader research community by publishing your findings ...

Lightology LLC

Director of Customer Service

IL

$100K - $120K/yr

Director of Customer Service Position reports to the Chief Business Officer (CBO) Job Location: Chicago, IL Job Type: Full-Time Pay Rate: $100,000 - $120,000 Yearly The primary function of the ...

Lightology LLC

Director of Customer Service

IL · On-site +1

$100K - $120K/yr

Director of Customer Service Position reports to the Chief Business Officer (CBO) Job Location: Chicago, IL Job Type: Full-Time Pay Rate: $100,000 - $120,000 Yearly The primary function of the ...

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All JobsDirector Spotify Customer Service Jobs

Director Spotify Customer Service information

See salary details

$39K

$123.3K

$196.5K

How much do director spotify customer service jobs pay per year?

As of Jun 22, 2026, the average yearly pay for director spotify customer service in the United States is $123,338.00, according to ZipRecruiter salary data. Most workers in this role earn between $95,000.00 and $147,500.00 per year, depending on experience, location, and employer.

What is the difference between Director Spotify Customer Service vs Customer Support Manager?

AspectDirector Spotify Customer ServiceCustomer Support Manager
ResponsibilitiesOversees entire customer service strategy, manages teams, and sets policiesManages daily support operations, handles escalations, and supervises support staff
Required CredentialsBachelor's degree, leadership experience, industry knowledgeBachelor's degree, customer service experience, team management skills
Work EnvironmentStrategic planning, cross-department collaboration, high-level decision makingOperational focus, team supervision, direct customer interaction

The main difference is that the Director Spotify Customer Service focuses on strategic leadership and policy development, while the Customer Support Manager handles daily operations and team management. Both roles require relevant experience and industry knowledge, but the director position involves higher-level planning and oversight.

Is it hard to get hired by Spotify?

The Director of Spotify Customer Service role is competitive, often requiring extensive experience in customer support, leadership skills, and familiarity with digital music platforms. Candidates typically undergo multiple interview rounds, including behavioral and technical assessments, to demonstrate their qualifications for such senior positions.

Who is the head of communications at Spotify?

The head of communications at Spotify is responsible for managing the company's public relations and messaging strategies. This role typically involves overseeing media relations, corporate communications, and brand reputation. Specific individuals may change over time, so it is advisable to consult the company's official website or recent press releases for the current appointee.

How much does a director of Spotify make?

A Director at Spotify typically earns between $130,000 and $200,000 annually, depending on experience, location, and specific department. Compensation may also include bonuses, stock options, and other benefits common for senior leadership roles in tech companies.

Is Spotify remote work?

The Director of Spotify Customer Service typically works in a hybrid or office-based environment, but some roles may offer remote work options depending on company policies and location. Remote work arrangements are often determined by team needs and managerial discretion. Candidates should review specific job postings for detailed information on remote work availability.
More about Director Spotify Customer Service jobs
What cities are hiring for Director Spotify Customer Service jobs? Cities with the most Director Spotify Customer Service job openings:
What are the most commonly searched types of Spotify Customer Service jobs? The most popular types of Spotify Customer Service jobs are:
What states have the most Director Spotify Customer Service jobs? States with the most job openings for Director Spotify Customer Service jobs include:
What job categories do people searching Director Spotify Customer Service jobs look for? The top searched job categories for Director Spotify Customer Service jobs are:
Director Spotify Customer Service jobs near you
Infographic showing various Director Spotify Customer Service job openings in the United States as of June 2026, with employment types broken down into 10% Locum Tenens, 15% As Needed, 55% Part Time, 10% Temporary, 5% Contract, and 5% Nights. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $123,338 per year, or $59.3 per hour.

Associate Director, CRM & Martech

Spotify

New York, NY

$160K - $228K/yr

Other

Medical, Retirement, PTO

Posted 3 days ago

Job description

The Advertising Business Growth Marketing team is focused on driving sustainable revenue growth by connecting advertisers to the right audiences at the right time. We build and scale global marketing strategies that power acquisition, engagement, and retention across the advertiser lifecycle. Within this team, CRM & Martech plays a critical role in enabling personalized, data-driven marketing through best-in-class technology, automation, and experimentation.

 
What You'll Do
 
  • Lead the strategy and execution of CRM and marketing technology to drive advertiser acquisition, engagement, retention, and revenue growth

  • Design and scale lifecycle marketing programs that improve through experimentation, automation, and continuous learning

  • Build and optimize audience segmentation, lead management, and campaign orchestration across channels

  • Own the CRM and Martech roadmap, ensuring tools and systems are integrated, scalable, and aligned with business goals

  • Partner with Product, Engineering, Data, and Sales to translate business needs into effective, data-driven marketing solutions

  • Drive adoption of AI and automation to improve personalization, efficiency, and speed of insight across marketing programs

  • Oversee measurement frameworks, attribution models, and reporting to enable clear, actionable decision-making

  • Lead and develop a high-performing team, creating clarity around priorities, ownership, and ways of working

Who You Are

  • You have 10+ years of experience in CRM, lifecycle marketing, or marketing technology, ideally within a B2B or ads environment

  • You have 5+ years of experience leading and developing teams, with a focus on building strong, collaborative cultures

  • You are experienced in designing and scaling lifecycle marketing programs that drive measurable business outcomes

  • You have hands on experience working within CRM and CDP ecosystems (e.g., Salesforce, mParticle) and how to leverage them effectively

  • You know how to partner cross-functionally with Product, Engineering, Data, and Sales to deliver integrated solutions

  • You are comfortable working with data and analytics, and can translate insights into clear recommendations and actions

  • You have experience with experimentation frameworks and using testing to inform strategy and optimization

  • You have experience implementing emerging technologies, including AI, and how they can be applied to improve marketing effectiveness

Where You'll Be

  • We offer you the flexibility to work where you work best! For this role, you can be within the North America region as long as we have a work location. 

  • This team operates within the EST time zone for collaboration.

The United States base range for this position is $160,147 to $228,781, plus equity. The benefits available for this position include health insurance, six-month paid parental leave, 401(k) retirement plan, monthly meal allowance, 23 paid days off, 13 paid flexible holidays, paid sick leave. These ranges may be modified in the future.


Spotify is an equal opportunity employer. You are welcome at Spotify for who you are, no matter where you come from, what you look like, or what's playing in your headphones. Our platform is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be forward-thinking! So bring us your personal experience, your perspectives, and your background. It's in our differences that we will find the power to keep revolutionizing the way the world listens.
 
At Spotify, we are passionate about inclusivity and making sure our entire recruitment process is accessible to everyone. We have ways to request reasonable accommodations during the interview process and help assist in what you need. If you need accommodations at any stage of the application or interview process, please let us know - we're here to support you in any way we can.
 
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. Find our AI notice here: https://lifeatspotify.com/ai-notice
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