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Internship Spotify Customer Service Jobs (NOW HIRING)

Spotify

Senior Sales Engineer - Backstage

New York, NY · On-site

$160.09K - $228.70K/yr

A Spotify Backstage Sales Engineer is responsible for mainly pre-sales work with prospects to ... Understand customer requirements and articulate how Backstage can solve their problems.

Spotify

Senior Sales Engineer - Backstage

New York, NY · On-site +1

$160.09K - $228.70K/yr

A Spotify Backstage Sales Engineer is responsible for mainly pre-sales work with prospects to ... Understand customer requirements and articulate how Backstage can solve their problems.

Spotify

Account Executive - Backstage

New York, NY · On-site

$126.16K - $157.50K/yr

Backstage is Spotify's developer platform that centralizes tools, services, and documentation into ... You will collaborate with cross-functional teams including product, marketing, and customer success ...

Spotify

Account Executive - Backstage

New York, NY

$126.16K - $157.50K/yr

Backstage is Spotify's developer platform that centralizes tools, services, and documentation into ... You will collaborate with cross-functional teams including product, marketing, and customer success ...

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Internship Spotify Customer Service information

What are the key skills and qualifications needed to thrive as an Internship Spotify Customer Service representative, and why are they important?

To succeed in a Spotify Customer Service Internship, you typically need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by current enrollment in a relevant degree program. Familiarity with customer support platforms like Zendesk or Salesforce, as well as proficiency in digital communication tools, is highly valuable. Adaptability, patience, and teamwork are crucial soft skills for addressing diverse customer needs and collaborating with colleagues. These skills ensure effective resolution of user issues, enhance customer satisfaction, and contribute to a positive brand image for Spotify.

What kinds of tasks and responsibilities can I expect during a Spotify Customer Service internship?

As a Spotify Customer Service intern, you can expect to handle a variety of tasks, including responding to user inquiries via email, chat, or social media, assisting with troubleshooting technical issues, and providing account support. You’ll also collaborate with other team members to resolve escalated cases and may contribute to process improvement initiatives or help update support documentation. This fast-paced environment offers the chance to learn about user experience, digital product support, and teamwork within a global tech company. Successfully navigating complex customer issues and communicating clearly are key challenges, but the experience provides a solid foundation for future roles in customer success or tech support.

What does an Internship in Spotify Customer Service involve?

An Internship in Spotify Customer Service typically involves assisting customers with account issues, technical problems, and general inquiries about the Spotify platform. Interns learn to communicate effectively with users through various channels such as email, chat, or social media, and may also help analyze feedback to improve support processes. This role provides valuable experience in problem-solving, teamwork, and understanding how a major tech company delivers user support. Additionally, interns often gain insights into Spotify's products and services, as well as broader skills relevant to customer success roles.
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Senior Software Engineer - Platform Infrastructure

Spotify

New York, NY • On-site

$164.45K - $234.93K/yr

Other

Medical, Retirement, PTO

Posted 21 days ago

Job description

The Platform team creates the technology that enables Spotify to learn quickly and scale easily, enabling rapid growth in our users and our business around the globe. Spanning many disciplines, we work to make the business work; creating the infrastructure, tooling, frameworks, and capabilities needed to welcome a billion customers.

What if the systems you built changed how millions of developers work, not just at Spotify, but across the industry? The Platform Developer Experience (PDX) studio builds the infrastructure and internal products that power how Spotify engineers ship software. Within PDX and Backstage Product Area, the Platform Infrastructure team is building the next generation of cloud and compute foundations that power our internal developer platform and the AI agents running on top of it, and help bring those capabilities to market through Portal, Spotify's external developer platform built on Backstage.

You'll join the Platform Infrastructure team within the Backstage Product Area. The team owns the cloud foundations, developer tooling and security posture that the rest of Platform, and ultimately all of Spotify R&D, depends on. You'll collaborate closely with experienced engineers (both human and AI-assisted) while operating at real-world scale, with deep observability, strong safety boundaries, and the unique reliability challenges of agentic production systems.

What You'll Do
  • Design, build, and operate multi-cloud foundations across GCP and AWS
  • Own platform components end-to-end with a strong bar for reliability and security
  • Improve developer tooling and platform self-service capabilities
  • Build secure-by-default infrastructure patterns
  • Drive operational excellence through incident management and automation
  • Collaborate across Platform and R&D to improve developer productivity
  • Contribute to Backstage and Portal
  • Mentor engineers and raise engineering quality
Who You Are
  • You have 5+ years of backend or infrastructure engineering experience
  • You have deep experience with cloud infrastructure (GCP/AWS), Terraform, and Kubernetes
  • You are proficient in a modern programming language
  • You have strong experience with CI/CD and developer platforms
  • You think in distributed systems and understand trade-offs
  • You are familiar with AI/LLM systems and their application to infrastructure
  • You take ownership of outcomes and drive impact
  • You communicate clearly and navigate complex trade-offs
  • You foster inclusive, collaborative environments
Where You'll Be
  • This role is based in New York, NY
  • We offer you the flexibility to work where you work best! There will be some in person meetings, but still allows for flexibility to work from home.
 
The United States base range for this position is $164,448-$234,926 USD, plus equity. The benefits available for this position include health insurance, six-month paid parental leave, 401(k) retirement plan, monthly meal allowance, 23 paid days off, paid flexible holidays, and paid sick leave. These ranges may be modified in the future.

Spotify is an equal opportunity employer. You are welcome at Spotify for who you are, no matter where you come from, what you look like, or what's playing in your headphones. Our platform is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be forward-thinking! So bring us your personal experience, your perspectives, and your background. It's in our differences that we will find the power to keep revolutionizing the way the world listens.
 
At Spotify, we are passionate about inclusivity and making sure our entire recruitment process is accessible to everyone. We have ways to request reasonable accommodations during the interview process and help assist in what you need. If you need accommodations at any stage of the application or interview process, please let us know - we're here to support you in any way we can.
 
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. Find our AI notice here: https://lifeatspotify.com/ai-notice
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