... services to customers and the DHL network, resolving service issues and meeting established ... performance standards. The role delivers customer support within DHL's Customer Care Department by ...
New
... services to customers and the DHL network, resolving service issues and meeting established ... performance standards. The role delivers customer support within DHL's Customer Care Department by ...
New
... services to customers and the DHL network, resolving service issues and meeting established ... performance standards. The role delivers customer support within DHL's Customer Care Department by ...
... services to customers and the DHL network, resolving service issues and meeting established ... performance standards. The role delivers customer support within DHL's Customer Care Department by ...
Customer Care Advisor
Tempe, AZ · On-site
... services to customers and the DHL network, resolving service issues and meeting established ... performance standards. The role delivers customer support within DHL's Customer Care Department by ...
Customer Care Advisor
Tempe, AZ · On-site
... services to customers and the DHL network, resolving service issues and meeting established ... performance standards. The role delivers customer support within DHL's Customer Care Department by ...
... services to customers and the DHL network, resolving service issues and meeting established ... performance standards. The role delivers customer support within DHL's Customer Care Department by ...
... services to customers and the DHL network, resolving service issues and meeting established ... performance standards. The role delivers customer support within DHL's Customer Care Department by ...
This role ensures full compliance with DHL, customer, and regulatory requirements, including HACCP ... Ensure customer service and business standards requirements are met daily * Plan, conduct, and act ...
This role ensures full compliance with DHL, customer, and regulatory requirements, including HACCP ... Ensure customer service and business standards requirements are met daily * Plan, conduct, and act ...
Customer Service Representative
Desoto, TX · On-site
$15.75 - $21.25/hr
DHL - Desoto [Customer Service Representative] As a Customer Service Rep at DHL, you'll: Process orders and prepare correspondence to fulfill customer needs; Provide product, service, and transit ...
Customer Service Representative
Desoto, TX · On-site
$15.75 - $21.25/hr
DHL - Desoto [Customer Service Representative] As a Customer Service Rep at DHL, you'll: Process orders and prepare correspondence to fulfill customer needs; Provide product, service, and transit ...
Customer Service Representative
Mechanicsburg, PA · On-site
$18.45/hr
DHL Supply Chain is Hiring! At DHL, you will play a part in one of the world's most essential ... Customer Service Representative Shift: 1st Shift Hours: 7am-3pm (Monday through Thurs), 6am-2pm ...
Customer Service Representative
Mechanicsburg, PA · On-site
$18.45/hr
DHL Supply Chain is Hiring! At DHL, you will play a part in one of the world's most essential ... Customer Service Representative Shift: 1st Shift Hours: 7am-3pm (Monday through Thurs), 6am-2pm ...
Customer Service Representative
Waddell, AZ · On-site
$21/hr
DHL Supply Chain is Hiring! At DHL, you will play a part in one of the world's most essential ... First (1st) Customer Service Representative Shift: Monday-Friday 6:00 AM to 2:30 PM Pay: $21 per ...
Customer Service Representative
Waddell, AZ · On-site
$21/hr
DHL Supply Chain is Hiring! At DHL, you will play a part in one of the world's most essential ... First (1st) Customer Service Representative Shift: Monday-Friday 6:00 AM to 2:30 PM Pay: $21 per ...
DHL Supply Chain is Hiring! At DHL, you will play a part in one of the world's most essential ... Customer Service Representative Shift: 1st Shift Hours: 7am-3pm (Monday through Thurs), 6am-2pm ...
New
DHL Supply Chain is Hiring! At DHL, you will play a part in one of the world's most essential ... Customer Service Representative Shift: 1st Shift Hours: 7am-3pm (Monday through Thurs), 6am-2pm ...
New
Customer Service Representative
Roanoke, TX · On-site
$20.75/hr
At DHL, you will play a part in one of the world's most essential industries. There has never been ... Weekend Day Shift Customer Service Representative Shift: 5:00am - 5:30pm, Friday-Sunday with ...
Customer Service Representative
Roanoke, TX · On-site
$20.75/hr
At DHL, you will play a part in one of the world's most essential industries. There has never been ... Weekend Day Shift Customer Service Representative Shift: 5:00am - 5:30pm, Friday-Sunday with ...
DHL Supply Chain is Hiring! At DHL, you will play a part in one of the world's most essential ... Customer Service Representative Shift: 1st Shift Hours: 7am-3pm (Monday through Thurs), 6am-2pm ...
DHL Supply Chain is Hiring! At DHL, you will play a part in one of the world's most essential ... Customer Service Representative Shift: 1st Shift Hours: 7am-3pm (Monday through Thurs), 6am-2pm ...
Customer Service Representative
Goodyear, AZ · On-site
$21/hr
DHL Supply Chain is Hiring! At DHL, you will play a part in one of the world's most essential ... First (1st) Customer Service Representative Shift: Monday-Friday 6:00 AM to 2:30 PM Pay: $21 per ...
Customer Service Representative
Goodyear, AZ · On-site
$21/hr
DHL Supply Chain is Hiring! At DHL, you will play a part in one of the world's most essential ... First (1st) Customer Service Representative Shift: Monday-Friday 6:00 AM to 2:30 PM Pay: $21 per ...
Customer Service Representative
China Grove, NC · On-site
$14 - $19/hr
DHL Supply Chain is Hiring! At DHL, you will play a part in one of the world's most essential ... Position: Customer Service Rep Shift: 2nd Shift / Monday thru Friday/ 230 pm - 11pm Pay: $21.50 ...
Customer Service Representative
China Grove, NC · On-site
$14 - $19/hr
DHL Supply Chain is Hiring! At DHL, you will play a part in one of the world's most essential ... Position: Customer Service Rep Shift: 2nd Shift / Monday thru Friday/ 230 pm - 11pm Pay: $21.50 ...
DHL Supply Chain is Hiring! At DHL, you will play a part in one of the world's most essential ... First (1st) Customer Service Representative Shift: Monday-Friday 6:00 AM to 2:30 PM Pay: $21 per ...
DHL Supply Chain is Hiring! At DHL, you will play a part in one of the world's most essential ... First (1st) Customer Service Representative Shift: Monday-Friday 6:00 AM to 2:30 PM Pay: $21 per ...
Customer Service Representative
$14 - $19/hr
Customer Service Rep DHL Supply Chain is Hiring! At DHL, you will play a part in one of the world's most essential industries. There has never been a better time to join DHL Supply Chain. In a global ...
Customer Service Representative
$14 - $19/hr
Customer Service Rep DHL Supply Chain is Hiring! At DHL, you will play a part in one of the world's most essential industries. There has never been a better time to join DHL Supply Chain. In a global ...
DHL Supply Chain is Hiring! At DHL, you will play a part in one of the world's most essential ... Weekend Day Shift Customer Service Representative Shift: 5:00am - 5:30pm, Friday-Sunday with ...
DHL Supply Chain is Hiring! At DHL, you will play a part in one of the world's most essential ... Weekend Day Shift Customer Service Representative Shift: 5:00am - 5:30pm, Friday-Sunday with ...
Customer Service Representative
Fort Worth, TX · On-site
$20.75/hr
DHL Supply Chain is Hiring! At DHL, you will play a part in one of the world's most essential ... Weekend Day Shift Customer Service Representative Shift: 5:00am - 5:30pm, Friday-Sunday with ...
Customer Service Representative
Fort Worth, TX · On-site
$20.75/hr
DHL Supply Chain is Hiring! At DHL, you will play a part in one of the world's most essential ... Weekend Day Shift Customer Service Representative Shift: 5:00am - 5:30pm, Friday-Sunday with ...
DHL Supply Chain is Hiring! At DHL, you will play a part in one of the world's most essential ... First (1st) Customer Service Representative Shift: Monday-Friday 6:00 AM to 2:30 PM Pay: $21 per ...
DHL Supply Chain is Hiring! At DHL, you will play a part in one of the world's most essential ... First (1st) Customer Service Representative Shift: Monday-Friday 6:00 AM to 2:30 PM Pay: $21 per ...
DHL Supply Chain is Hiring! At DHL, you will play a part in one of the world's most essential ... Provide product, service, and transit information to the customer and act as a liaison to ...
DHL Supply Chain is Hiring! At DHL, you will play a part in one of the world's most essential ... Provide product, service, and transit information to the customer and act as a liaison to ...
DHL Supply Chain is Hiring! At DHL, you will play a part in one of the world's most essential ... Second (2nd) Shift Customer Service Representative Shift: Monday-Friday 2:00pm-10:00pm Pay: $21.35 ...
DHL Supply Chain is Hiring! At DHL, you will play a part in one of the world's most essential ... Second (2nd) Shift Customer Service Representative Shift: Monday-Friday 2:00pm-10:00pm Pay: $21.35 ...
Dhl Customer Service information
See salary details
$9.86 - $11.41
2% of jobs
$11.41 - $12.96
4% of jobs
$12.96 - $14.51
11% of jobs
$15.37 is the 25th percentile. Wages below this are outliers.
$14.51 - $16.06
15% of jobs
The median wage is $17.49 / hr.
$16.06 - $17.61
20% of jobs
$17.61 - $19.17
15% of jobs
$20.23 is the 75th percentile. Wages above this are outliers.
$19.17 - $20.72
13% of jobs
$20.72 - $22.27
7% of jobs
$22.27 - $23.82
6% of jobs
$23.82 - $25.37
4% of jobs
$25.37 - $26.92
3% of jobs
$9
$18
$26
How much do dhl customer service jobs pay per hour?
As of May 29, 2026, the average hourly pay for dhl customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.
What is a DHL Customer Service job?
A DHL Customer Service job involves assisting customers with inquiries related to shipping, tracking, delivery, and logistics services. Responsibilities include handling customer complaints, providing shipping solutions, and ensuring a smooth customer experience. Strong communication and problem-solving skills are essential. The role may involve phone, email, or chat support.
What are the key skills and qualifications needed to thrive in the Dhl Customer Service position, and why are they important?
To excel as a DHL Customer Service representative, you need strong problem-solving abilities, attention to detail, and experience in customer support, often supported by a high school diploma or equivalent. Familiarity with CRM software, logistics tracking systems, and communication platforms is commonly required. Exceptional interpersonal skills, patience, and the ability to remain calm under pressure help set candidates apart. These skills are vital for ensuring timely resolutions, maintaining customer satisfaction, and supporting the efficient flow of DHL’s logistics operations.
What does a typical day look like for a DHL Customer Service representative?
A typical day for a DHL Customer Service representative involves handling inbound and outbound calls or emails, addressing shipment inquiries, resolving delivery issues, and updating customers on their parcel statuses. Representatives frequently coordinate with internal departments such as dispatch, warehouse teams, and account managers to ensure smooth operations. The environment is fast-paced and customer-focused, with team collaboration playing a key role in addressing complex service situations. This role provides valuable experience in logistics and customer relations, which can lead to advancement opportunities within DHL.
More about Dhl Customer Service jobs
What cities are hiring for Dhl Customer Service jobs? Cities with the most Dhl Customer Service job openings:
What are the most commonly searched types of Dhl Customer Service jobs? The most popular types of Dhl Customer Service jobs are:
What states have the most Dhl Customer Service jobs? States with the most job openings for Dhl Customer Service jobs include:
What job categories do people searching Dhl Customer Service jobs look for? The top searched job categories for Dhl Customer Service jobs are:
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Other
Medical, Dental, Vision, Life, Retirement, PTO
Posted 2 days ago
DHL rating
7.0
Based on 309 frontline employees who took The Breakroom Quiz
32nd of 60 rated delivery companies
Job description
What makes DHL great? Our People! We know each employee's individual contributions make us the #1 Express Delivery and Logistics Company in the world.
Distinguished as No. 1 World's Best Workplace™ by Great Place to Work and Fortune Magazine
DHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our culture is about personal commitment - to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.
Start YOUR career with DHL today...
The Customer Care Advisor is responsible for providing quality, professional track-and-trace services to customers and the DHL network, resolving service issues and meeting established performance standards. The role delivers customer support within DHL's Customer Care Department by providing accurate, timely information and responding to inquiries received by phone, mail, email, fax, website, or in person.
Key Accountabilities:
DHL Express benefits and incentive offerings are designed to reflect a substantial experience for both employees and their dependents during their career and life journey. The specifics will vary, but wherever you join and in whatever role, you will find our benefits and rewards are among the best in the industry They include:
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Distinguished as No. 1 World's Best Workplace™ by Great Place to Work and Fortune Magazine
DHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our culture is about personal commitment - to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.
Start YOUR career with DHL today...
The Customer Care Advisor is responsible for providing quality, professional track-and-trace services to customers and the DHL network, resolving service issues and meeting established performance standards. The role delivers customer support within DHL's Customer Care Department by providing accurate, timely information and responding to inquiries received by phone, mail, email, fax, website, or in person.
Key Accountabilities:
- Provide comprehensive tracing services for customers by investigating shipment incidents.
- Manage customer traces and shipment inquiries with a focus on delivering customer satisfaction, retention, and timely resolution.
- Persistently pursue prompt resolutions on behalf of the customer.
- Communicate effectively with DHL Network colleagues, emphasizing a strong sense of urgency for customer needs.
- Meet all commitments to customers through timely follow-up and consistent ongoing communication.
- Manage various databases and web-based programs to document customer issues, responses, and communications.
- Identify and record recurring problem areas.
- Provide functional guidance, advice, or training to less experienced Customer Care Representatives, as needed.
- Educate customers and communicate information clearly and effectively.
- Collaborate with multiple DHL Gateway locations to provide information for clearance or to clarify requirements.
- Demonstrate strong multitasking skills by managing high volumes of inbound calls, outbound calls, and timely email responses to customers.
- High school diploma or GED equivalent required.
- Minimum of 2 years of experience in a Customer Contact Center ( Call Center ) or telesales environment.
- Experience working effectively in team environments.
- Strong oral and written communication skills, with effective problem-solving and interpersonal abilities; courteous and clear telephone communication.
- Proficient in Microsoft Office applications (Word, Excel, PowerPoint).
- Advanced proficiency with DHL systems, including CSV, SPARK, NTPS, CSP, and EMT. (preferred)
- Excellent verbal and written communication skills.
DHL Express benefits and incentive offerings are designed to reflect a substantial experience for both employees and their dependents during their career and life journey. The specifics will vary, but wherever you join and in whatever role, you will find our benefits and rewards are among the best in the industry They include:
- Competitive Pay
- Bonus/Incentive Programs
- Retirement Savings - 401K with company match
- Medical, Dental, Vision, well-being programs
- Tuition Reimbursement
- Generous Paid Time Off - Starting at 4 Weeks (PT/FT)
- Paid Leave
- Employee Discount Program
- Employee Assistance & Work Life Program
- Outstanding training opportunities
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
About DHL
Sourced by ZipRecruiter
When Adrian Dalsey, Larry Hillblom and Robert Lynn founded DHL in 1969, they didn’t know they would revolutionize the world of logistics. Today, DHL is the world’s leading logistics company. Our 600,000 people in over 220 countries and territories work every day to help you cross borders, reach new markets and grow your business. Or simply send a letter to your loved ones.
Industry
Transportation and warehousing
Company size
10,000+ Employees
Headquarters location
Plantation, FL, US