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Dhl Customer Service Jobs (NOW HIRING)

DHL

Customer Service Representative

Hagerstown, MD · On-site

$21.50/hr

DHL Supply Chain is Hiring! At DHL, you will play a part in one of the world's most essential ... Customer Service Representative Shift : 1st shift Days : Mon- Fri Hours: 8AM-4PM Pay: $21.50 per ...

DHL

Customer Service Representative

Goodyear, AZ · On-site

$21.35/hr

DHL Supply Chain is Hiring! At DHL, you will play a part in one of the world's most essential ... First (1st) Customer Service Representative Shift: Monday-Friday 6:00 AM-2:30pm Pay: $21.35 In ...

DHL

Customer Service Representative

China Grove, NC · On-site

$14 - $19/hr

DHL Supply Chain is Hiring! At DHL, you will play a part in one of the world's most essential ... Customer Service Rep Shift : 2nd Shift / Monday thru Friday/ 230 pm - 11pm Pay: $21.50 + $1.00 ...

DHL

Customer Service Representative

China Grove, NC · On-site

$21.50/hr

DHL Supply Chain is Hiring! New Location! At DHL, you will play a part in one of the world's most ... Customer Service Representative Shift: 1sft shift / Monday-Friday/ 6am to 2:30pm Pay: $21.50 per ...

DHL

Customer Service Representative

Goodyear, AZ · On-site

$21.35/hr

DHL Supply Chain is Hiring! At DHL, you will play a part in one of the world's most essential ... Third Shift Customer Service Representative Shift:Sunday - Thursday 10:00pm-6:00am Pay: $21.35 per ...

DHL

Customer Service Representative

Goodyear, AZ · On-site

$21.35/hr

DHL Supply Chain is Hiring! At DHL, you will play a part in one of the world's most essential ... Second (2nd) Customer Service Representative Shift: Monday-Friday 2:00pm-10:00pm Pay: $21.35 per ...

DHL

Customer Service Representative

Goodyear, AZ · On-site

$21.35/hr

DHL Supply Chain is Hiring! At DHL, you will play a part in one of the world's most essential ... First (1st) Customer Service Representative Shift: Monday-Friday 6:00am-2:30pm Pay: $21.35 per hour ...

DHL

Customer Service Representative

Lebanon, PA · On-site

$15.75 - $21.25/hr

DHL Supply Chain is Hiring! At DHL, you will play a part in one of the world's most essential ... Customer Service Representative Shift : 1st shift Days : Mon- Fri Hours: 8AM- 4PM Pay: 18.45 In ...

DHL

Customer Service Representative

Bloomington, CA · On-site

$22.50/hr

DHL Supply Chain is Hiring! At DHL, you will play a part in one of the world's most essential ... Customer Service Representtive Shift: 1st Shift- Monday - Friday 5:00am to 1:30pm with potential OT ...

DHL

Customer Service Representative

Bloomington, CA · On-site

$22.50/hr

DHL Supply Chain is Hiring! At DHL, you will play a part in one of the world's most essential ... Serve as the primary point of contact for customer inquiries regarding orders, services, and ...

DHL

Customer Service Representative

Hamilton, OH · On-site

$20.35/hr

DHL Supply Chain is Hiring! At DHL, you will play a part in one of the world's most essential ... Customer Service Representative Shift: 6:00 AM - 2:30 PM Monday-Friday Pay: $20.35 per hour ...

DHL

Customer Service Manager

Roanoke, TX · On-site

$70K - $98K/yr

DHL Supply Chain offers multiple benefits including Medical, Dental, Vision, Prescription ... Customer Service staff • Ensure customer initiatives, special processes, data requests are ...

DPDHL

Customer Service Representative

Hagerstown, MD

$21.50/hr

DHL Supply Chain is Hiring! At DHL, you will play a part in one of the world's most essential ... Customer Service Representative Shift : 1st shift Days : Mon- Fri Hours: 8AM-4PM Pay: $21.50 per ...

New

DPDHL

Customer Service Representative

China Grove, NC

$21.50/hr

DHL Supply Chain is Hiring! New Location! At DHL, you will play a part in one of the world's most ... Customer Service Representative Shift: 1sft shift / Monday-Friday/ 6am to 2:30pm Pay: $21.50 per ...

DPDHL

Customer Service Representative

Wilmer, TX · On-site

$20.75/hr

DHL Supply Chain is Hiring! At DHL, you will play a part in one of the world's most essential ... Customer Service Rep Shift: First Shift Hours: 8:00am - 4:30pm Days: Monday - Friday Pay: $20.75 ...

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Dhl Customer Service information

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How much do dhl customer service jobs pay per hour?

As of Aug 3, 2026, the average hourly pay for dhl customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a DHL Customer Service job?

A DHL Customer Service job involves assisting customers with inquiries related to shipping, tracking, delivery, and logistics services. Responsibilities include handling customer complaints, providing shipping solutions, and ensuring a smooth customer experience. Strong communication and problem-solving skills are essential. The role may involve phone, email, or chat support.

How much does DHL pay an hour?

DHL customer service representatives typically earn between $12 and $20 per hour, depending on experience, location, and shift. Entry-level positions may start at the lower end of this range, while experienced agents or those in high-cost areas may earn more. Compensation often includes benefits such as health insurance and paid time off.

Do DHL pay well?

DHL customer service roles typically offer wages that are competitive within the logistics industry, with pay rates varying based on location, experience, and shift schedules. Entry-level positions may start at minimum wage, while experienced agents or those with specialized skills can earn higher salaries. Benefits such as health insurance and paid time off are often included in employment packages.

What does a typical day look like for a DHL Customer Service representative?

A typical day for a DHL Customer Service representative involves handling inbound and outbound calls or emails, addressing shipment inquiries, resolving delivery issues, and updating customers on their parcel statuses. Representatives frequently coordinate with internal departments such as dispatch, warehouse teams, and account managers to ensure smooth operations. The environment is fast-paced and customer-focused, with team collaboration playing a key role in addressing complex service situations. This role provides valuable experience in logistics and customer relations, which can lead to advancement opportunities within DHL.

What are the key skills and qualifications needed to thrive in the Dhl Customer Service position, and why are they important?

To excel as a DHL Customer Service representative, you need strong problem-solving abilities, attention to detail, and experience in customer support, often supported by a high school diploma or equivalent. Familiarity with CRM software, logistics tracking systems, and communication platforms is commonly required. Exceptional interpersonal skills, patience, and the ability to remain calm under pressure help set candidates apart. These skills are vital for ensuring timely resolutions, maintaining customer satisfaction, and supporting the efficient flow of DHL’s logistics operations.

What qualifications do I need for DHL?

DHL customer service roles typically require a high school diploma or equivalent, strong communication skills, and the ability to handle customer inquiries professionally. Prior experience in customer service or logistics can be beneficial, and familiarity with computer systems or specific software may be preferred.

Does DHL allow remote work?

DHL customer service roles typically require employees to work on-site at designated facilities, as they involve handling shipments, customer interactions, and logistics operations. Some administrative or support positions may offer remote work options, but this varies by location and role. Candidates should check specific job postings for remote work availability and requirements.
More about Dhl Customer Service jobs
What cities are hiring for Dhl Customer Service jobs? Cities with the most Dhl Customer Service job openings:
What are the most commonly searched types of Dhl Customer Service jobs? The most popular types of Dhl Customer Service jobs are:
What states have the most Dhl Customer Service jobs? States with the most job openings for Dhl Customer Service jobs include:
What job categories do people searching Dhl Customer Service jobs look for? The top searched job categories for Dhl Customer Service jobs are:
Dhl Customer Service jobs near you
Infographic showing various Dhl Customer Service job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative

DHL

Hagerstown, MD • On-site

$21.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 6 days ago

DHL rating

6.9

Company rating: 6.9 out of 10

Based on 322 frontline employees who took The Breakroom Quiz

36th of 64 rated delivery companies

Job description

DHL Supply Chain is Hiring! At DHL, you will play a part in one of the world's most essential industries. There has never been a better time to join DHL Supply Chain. In a global business like ours, the opportunities are endless. So, join us. Work with us. Grow with us.
The core responsibilities of this role include: exceptional email communication skills along with data organization.
Position: Customer Service Representative
Shift: 1st shift
Days: Mon- Fri
Hours: 8AM-4PM
Pay: $21.50 per hour
Be part of the world's largest logistics company! DHL Supply Chain has been certified as a Great Place to Work® in the US and Canada! Our excellent benefits packages includes:
- Affordable medical, dental, and vision coverage available beginning on your 30th day
- PTO program for all associates, including paid holidays and vacation
- 401(k) with generous company match
- Tuition reimbursement program
- Excellent training and career advancement opportunities
Grow your skills. Shape your world.
Role Purpose:
Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.
Key Accountabilities:
  • Resolve product or service problems: clarify the customer's complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
  • Maintain customer records and update account information.
  • Maintain financial accounts by processing customer adjustments.
  • Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management.
  • Perform other duties as assigned.

Required Education and Experience:
  • High School Diploma or Equivalent
  • 0-12 months of system, data entry or reporting experience
  • 0-12 months of warehouse experience, preferred

Our Organization is an equal opportunity employer.

What DHL employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About DHL

Sourced by ZipRecruiter

When Adrian Dalsey, Larry Hillblom and Robert Lynn founded DHL in 1969, they didn’t know they would revolutionize the world of logistics. Today, DHL is the world’s leading logistics company. Our 600,000 people in over 220 countries and territories work every day to help you cross borders, reach new markets and grow your business. Or simply send a letter to your loved ones.

Industry

Transportation and warehousing

Company size

10,000+ Employees

Headquarters location

Plantation, FL, US

Social media

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