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Dhl Customer Service Jobs (NOW HIRING)

Customer Service Supervisor

Monee, IL · On-site

$60K - $80K/yr

DHL Supply Chain offers multiple benefits including Medical, Dental, Vision, Prescription ... customer service issues • Ensure necessary documentation is completed and filed according with ...

New

DHL Supply Chain offers multiple benefits including Medical, Dental, Vision, Prescription ... customer service issues • Ensure necessary documentation is completed and filed according with ...

DHL Supply Chain offers multiple benefits including Medical, Dental, Vision, Prescription ... customer service issues • Ensure necessary documentation is completed and filed according with ...

DHL Supply Chain offers multiple benefits including Medical, Dental, Vision, Prescription ... customer service issues • Ensure necessary documentation is completed and filed according with ...

DHL Supply Chain is Hiring! At DHL, you will play a part in one of the world's most essential ... Second (2nd) Customer Service Representative Shift: Monday-Friday 2:00pm-10:00pm Pay: $21.35 per ...

Customer Service Rep Shift: First Shift Schedule: Monday-Thursday 5:00am-3:30pm Pay: $20.75 ... DHL Supply Chain has been certified as a Great Place to Work ® in the US and Canada! Our excellent ...

DHL Supply Chain offers multiple benefits including Medical, Dental, Vision, Prescription ... customer service issues • Ensure necessary documentation is completed and filed according with ...

DHL Supply Chain offers multiple benefits including Medical, Dental, Vision, Prescription ... customer service issues • Ensure necessary documentation is completed and filed according with ...

DHL Supply Chain is Hiring! At DHL, you will play a part in one of the world's most essential ... First shift (1st )Customer Service Representative Shift: 6:00am-2:00pm, Monday-Friday, overtime may ...

DHL Supply Chain is Hiring! At DHL, you will play a part in one of the world's most essential ... Customer Service Rep Shift: TBD Pay: $20.40 In addition to the general below, the ideal candidate ...

DHL Supply Chain is Hiring! At DHL, you will play a part in one of the world's most essential ... Customer Service Representtive Shift: 1st Shift- Monday - Friday 5:00am to 1:30pm with potential OT ...

DHL Supply Chain is Hiring! At DHL, you will play a part in one of the world's most essential ... First shift (1st) Customer Service Representative Shift: 7:00am- 3:00pm, Monday-Friday Pay: $21.35 ...

DHL Supply Chain is Hiring! At DHL, you will play a part in one of the world's most essential ... Customer Service Representtive Shift: 1st Shift- Monday - Friday 5:00am to 1:30pm with potential OT ...

DHL Supply Chain is Hiring! At DHL, you will play a part in one of the world's most essential ... Customer Service Rep Shift: TBD Pay: $20.40 In addition to the general below, the ideal candidate ...

DHL Supply Chain is Hiring! At DHL, you will play a part in one of the world's most essential ... Second Shift (2nd) Customer Service Representative Shift:2:00pm-10:00pm, Monday-Friday, overtime ...

DHL Supply Chain is Hiring! At DHL, you will play a part in one of the world's most essential ... First shift (1st )Customer Service Representative Shift: 6:00am-2:00pm, Monday-Friday, overtime may ...

DHL Supply Chain is Hiring! At DHL, you will play a part in one of the world's most essential ... Customer Service Representative Shift: 6:00 AM -; 2:30 PM Monday-Friday Pay: $20.35 per hour ...

DHL Supply Chain is Hiring! At DHL, you will play a part in one of the world's most essential ... Customer Service Representative Shift: 6:00 AM -; 2:30 PM Monday-Friday Pay: $20.35 per hour ...

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Dhl Customer Service information

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How much do dhl customer service jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for dhl customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a DHL Customer Service?

A DHL Customer Service job involves assisting customers with inquiries related to shipping, tracking, delivery, and logistics services. Responsibilities include handling customer complaints, providing shipping solutions, and ensuring a smooth customer experience. Strong communication and problem-solving skills are essential. The role may involve phone, email, or chat support.

What does a DHL Customer Service do?

A typical day for a DHL Customer Service representative involves handling inbound and outbound calls or emails, addressing shipment inquiries, resolving delivery issues, and updating customers on their parcel statuses. Representatives frequently coordinate with internal departments such as dispatch, warehouse teams, and account managers to ensure smooth operations. The environment is fast-paced and customer-focused, with team collaboration playing a key role in addressing complex service situations. This role provides valuable experience in logistics and customer relations, which can lead to advancement opportunities within DHL.

What are the key skills and qualifications needed to thrive in the DHL Customer Service position?

To excel as a DHL Customer Service representative, you need strong problem-solving abilities, attention to detail, and experience in customer support, often supported by a high school diploma or equivalent. Familiarity with CRM software, logistics tracking systems, and communication platforms is commonly required. Exceptional interpersonal skills, patience, and the ability to remain calm under pressure help set candidates apart. These skills are vital for ensuring timely resolutions, maintaining customer satisfaction, and supporting the efficient flow of DHL’s logistics operations.

More about Dhl Customer Service jobs

What cities are hiring for Dhl Customer Service jobs?

Cities with the most Dhl Customer Service job openings:

What are the most commonly searched types of Dhl Customer Service jobs?

The most popular types of Dhl Customer Service jobs are:

What states have the most Dhl Customer Service jobs?

States with the most job openings for Dhl Customer Service jobs include:

Infographic showing various Dhl Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Supervisor

DHL

Monee, IL • On-site

$60K - $80K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

New


DHL rating

6.9

Company rating: 6.9 out of 10

Based on 324 frontline employees who took The Breakroom Quiz

36th of 64 rated delivery companies


Job description

The shift for this role is (Fri-Sun 6am - 6pm).
Customer Service Supervisor
?The Customer Service Supervisor role has a national salary range of $60,000 - $80,000.
For roles within California the range is $70,304 - $90,000 and Washington is $80,169 - $90,000.
DHL Supply Chain offers multiple benefits including Medical, Dental, Vision, Prescription, Discounted Stock Purchase, 401K and a generous PTO policy.
Are you a motivated, organized individual seeking a challenging and rewarding opportunity in a fast-paced environment? Would you enjoy being part of a dedicated team that works together to create a relevant, memorable difference in the lives of our customers and employees? If you're looking for change, and you're ready to make changes ... we're looking for you.
Job Description
Coordinate and supervise the shift. Support staff activities on a daily and weekly basis. Provide an interface to the customer and follow up with operations to address customer issues. Review customer complaints with the warehouse management and/or transportation.
• Execute daily customer contract requirements and identify accessorial activity
• Interact with customer groups, as necessary, and provide first line of escalation for customer service issues
• Ensure necessary documentation is completed and filed according with company and customer guidelines
• Provide professional, safe, fair and secure work environment and direct daily activities
• Lead support staff to increase productivity via improved work processes and associate development
• Administer associate recognition programs as outlined in company/account/site guidelines
• Ensure shift/daily/weekly workload planning and volume forecasting routines are accomplished
• Manage and assist support staff in fulfilling daily business requirements and participate in collection of data for performance measurement
• Evaluate performance variances to identify root cause, develop corrective action plan for review with manager and implement approved action plans
• Ensure value-added services for customers are completed as required
Required Education and Experience
• Bachelor's degree or equivalent experience, required
• 1-3 years of experience in a lead / supervisory / management position, required
• 1-2 years of logistics industry experience, preferred
• Previous customer service and operations background, required
Our Organization has a business casual environment and focuses on teamwork, associate development, training, and continuous improvement. We offer competitive wages, excellent affordable insurance benefits (including health, dental, vision and life), 401K plan, paid vacation and holidays.
Our Organization is an equal opportunity employer.

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About DHL

Sourced by ZipRecruiter

When Adrian Dalsey, Larry Hillblom and Robert Lynn founded DHL in 1969, they didn’t know they would revolutionize the world of logistics. Today, DHL is the world’s leading logistics company. Our 600,000 people in over 220 countries and territories work every day to help you cross borders, reach new markets and grow your business. Or simply send a letter to your loved ones.

Industry

Transportation and warehousing and personal services

Company size

10,000+ Employees

Headquarters location

Plantation, FL, US

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