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Customer Service Contractor Jobs (NOW HIRING)

Vixxo

Customer Service Representative

Los Angeles, CA · On-site

$17.25 - $23.50/hr

Establish and cultivate appropriate rapport with service contractors in order to achieve customer expectations while minimizing customer costs. * Review scope of work and pricing, negotiate rates and ...

Vixxo

Customer Service Representative

Los Angeles, CA · On-site

$17.25 - $23.50/hr

Establish and cultivate appropriate rapport with service contractors in order to achieve customer expectations while minimizing customer costs. * Review scope of work and pricing, negotiate rates and ...

Vixxo

Customer Service Representative

Hartford, CT · On-site

$16.25 - $22/hr

Establish and cultivate rapport with service contractors in order to achieve customer expectations while minimizing customer costs. * Connect with customers and build appropriate rapport to ...

Vixxo

Customer Service Representative

Hartford, CT · On-site

$16.25 - $22/hr

Establish and cultivate rapport with service contractors in order to achieve customer expectations while minimizing customer costs. * Connect with customers and build appropriate rapport to ...

Vixxo

Customer Service Representative

Lombard, IL

$15.75 - $21.50/hr

Document all interactions with customers and service contractors, and follow up (Customer Satisfaction Surveys) to ensure work is completed timely, accurately and within required customer service ...

Vixxo

Customer Service Representative

Lombard, IL · On-site

$15.75 - $21.50/hr

Document all interactions with customers and service contractors, and follow up (Customer Satisfaction Surveys) to ensure work is completed timely, accurately and within required customer service ...

Sila Services

Customer Service Rep

Stoneham, MA · On-site

$25 - $30/hr

Sila is a premier HVAC, Plumbing, and Electrical services contractor located in Stoneham, MA. Our ... the need for a Customer Service Representative with a track record of providing exceptional ...

VIXXO

Senior Customer Service Representative

Chicago, IL · On-site

$19.75 - $27.25/hr

Build rapport with service contractors and customers within your assigned geography in order to fully understand and achieve customer goals and meet service level agreement requirements * Provide ...

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Customer Service Contractor information

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How much do customer service contractor jobs pay per hour?

As of Jul 21, 2026, the average hourly pay for customer service contractor in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What does a typical workday look like for a Customer Service Contractor?

As a Customer Service Contractor, your daily tasks generally include responding to customer inquiries via phone, email, or chat, troubleshooting issues, and documenting interactions in a company’s CRM system. You’ll often work independently or as part of a remote team, managing your own schedule while meeting performance metrics like response time and customer satisfaction. Collaboration with internal teams, such as technical support or sales, may be required to resolve complex cases. This dynamic environment can be both rewarding and challenging, but it offers valuable experience in communication and problem-solving that can advance your customer service career.

What is a Customer Service Contractor job?

A Customer Service Contractor is an independent professional who provides customer support services on a contract basis. Duties typically include handling inquiries, resolving issues, processing orders, and ensuring customer satisfaction. Unlike full-time employees, they work as freelancers or through third-party agencies, often with flexible hours. This role may be remote or on-site, depending on the company’s needs. Contractors are responsible for managing their own taxes and benefits.

What are the key skills and qualifications needed to thrive in the Customer Service Contractor position, and why are they important?

To thrive as a Customer Service Contractor, you need strong communication, problem-solving skills, and prior experience in customer-facing roles, often supported by a high school diploma or equivalent. Familiarity with CRM software, help desk platforms, and common communication tools like email and live chat is typically required. Outstanding contractors demonstrate patience, adaptability, and a customer-focused mindset to handle diverse inquiries and challenges. These abilities ensure contractors can effectively resolve issues, provide positive experiences, and represent the company professionally across various situations.

More about Customer Service Contractor jobs
What cities are hiring for Customer Service Contractor jobs? Cities with the most Customer Service Contractor job openings:
What are the most commonly searched types of Customer Service Contractor jobs? The most popular types of Customer Service Contractor jobs are:
What states have the most Customer Service Contractor jobs? States with the most job openings for Customer Service Contractor jobs include:
What job categories do people searching Customer Service Contractor jobs look for? The top searched job categories for Customer Service Contractor jobs are:
Customer Service Contractor jobs near you
Infographic showing various Customer Service Contractor job openings in the United States as of July 2026, with employment types broken down into 71% Full Time, 8% Part Time, and 21% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Medical Customer Service Contractor

Medical Customer Service Contractor

Addison Group

Oklahoma City, OK • On-site

$19 - $20/hr

Contractor

Medical, Dental, Vision, Retirement

Posted 5 days ago

Job description

Job Title: Medical Customer Service Contractor

Location: Oklahoma City, OK

Industry: Health Insurance

Pay: $19.00 - $20.00/hour (DOE)

Benefits: This position is eligible for medical, dental, vision, and 401(k).

About Our Client:

Addison Group is partnering with our client to hire a Medical Customer Service Contractor. This position supports healthcare operations by assisting members, providers, and internal departments with referral processing, case documentation, and status updates. The ideal candidate is detail-oriented, customer-focused, and comfortable working in a fast-paced healthcare environment.

Job Description:

The Medical Customer Service Contractor serves as a key point of contact for healthcare providers and members while supporting administrative processes related to referrals, authorizations, and medical services. This role requires strong communication skills, accuracy in data entry, and the ability to manage multiple priorities throughout the day.

Key Responsibilities:

  • Process and document referral and authorization requests within internal systems while ensuring information is routed appropriately.
  • Review and enter medical documentation, physician notes, and supporting records with a high level of accuracy.
  • Communicate with healthcare providers to obtain missing information and provide updates regarding requests and determinations.
  • Assist members by answering questions regarding referral status, authorization outcomes, and available care options.
  • Conduct outreach to providers and members regarding expedited or time-sensitive healthcare requests.
  • Maintain accurate records of communications, documentation, and case activity.
  • Support departmental operations through administrative tasks, record maintenance, and correspondence management.
  • Prepare and distribute required member and provider communications.
  • Handle incoming and outgoing mail and ensure timely processing of documentation.
  • Collaborate with internal teams to ensure efficient resolution of requests and inquiries.
  • Provide exceptional customer service while maintaining confidentiality and compliance with healthcare regulations.
  • Perform additional duties and special projects as assigned.

Qualifications:

  • High school diploma or equivalent required.
  • Previous experience in customer service, healthcare administration, medical office support, insurance, or call center environments preferred.
  • Strong data entry and computer skills with attention to detail.
  • Ability to communicate professionally with members, providers, and internal stakeholders.
  • Excellent organizational and multitasking abilities.
  • Proficiency with Microsoft Office and other business software applications.
  • Ability to handle sensitive and confidential information appropriately.
  • Experience working with medical terminology, referrals, authorizations, or healthcare documentation is a plus.

Additional Details:

  • Full-time opportunity with a growing healthcare organization.
  • Fast-paced environment with opportunities to learn healthcare operations and member services.
  • Team-oriented culture focused on delivering exceptional service and support.
  • Opportunity to work closely with both healthcare providers and health plan members.

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.