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Customer Service Contractor Jobs in Philadelphia, PA

Intend Inc d.b.a. Tangelo

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Enrollment Services Contractor

Philadelphia, PA · Remote

$25 - $28/hr

Provide high-level customer service and onboarding guidance to prospective members via phone, chat ... Contractor Qualifications & Requirements * Language Skills : Written and verbal fluency in Spanish ...

Liveops

Remote Customer Service Agent

Philadelphia, PA · Remote

$15.75 - $21/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Norristown, PA · Remote

$14.75 - $19.75/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

West Chester, PA · Remote

$14.75 - $19.75/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Levittown, PA · Remote

$15 - $20/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Wilmington, DE · Remote

$15 - $20.25/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Atrium

Customer Service Manager

Cherry Hill, NJ · On-site

Position: Customer Service Manager Location: Cherry Hill, NJ Employment Type: Full-time ... and contracted partners. Frequency varies for text messages. Message and data rates may apply.

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Customer Service Contractor information

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How much do customer service contractor jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for customer service contractor in Philadelphia, PA is $18.97, according to ZipRecruiter salary data. Most workers in this role earn between $15.53 and $21.11 per hour, depending on experience, location, and employer.

What is a customer service contractor?

A Customer Service Contractor is an independent professional who provides customer support services on a contract basis. Duties typically include handling inquiries, resolving issues, processing orders, and ensuring customer satisfaction. Unlike full-time employees, they work as freelancers or through third-party agencies, often with flexible hours. This role may be remote or on-site, depending on the company’s needs. Contractors are responsible for managing their own taxes and benefits.

What does a typical workday look like for a customer service contractor?

As a Customer Service Contractor, your daily tasks generally include responding to customer inquiries via phone, email, or chat, troubleshooting issues, and documenting interactions in a company’s CRM system. You’ll often work independently or as part of a remote team, managing your own schedule while meeting performance metrics like response time and customer satisfaction. Collaboration with internal teams, such as technical support or sales, may be required to resolve complex cases. This dynamic environment can be both rewarding and challenging, but it offers valuable experience in communication and problem-solving that can advance your customer service career.

What are the key skills and qualifications needed to thrive in the customer service contractor position, and why are they important?

To thrive as a Customer Service Contractor, you need strong communication, problem-solving skills, and prior experience in customer-facing roles, often supported by a high school diploma or equivalent. Familiarity with CRM software, help desk platforms, and common communication tools like email and live chat is typically required. Outstanding contractors demonstrate patience, adaptability, and a customer-focused mindset to handle diverse inquiries and challenges. These abilities ensure contractors can effectively resolve issues, provide positive experiences, and represent the company professionally across various situations.

What are the most commonly searched types of Customer Service Contractor jobs in Philadelphia, PA?

The most popular types of Customer Service Contractor jobs in Philadelphia, PA are:

What are popular job titles related to Customer Service Contractor jobs in Philadelphia, PA?

For Customer Service Contractor jobs in Philadelphia, PA, the most frequently searched job titles are:

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The top searched job categories for Customer Service Contractor jobs in Philadelphia, PA are:

Customer Service Contractor jobs near you
Infographic showing various Customer Service Contractor job openings in Philadelphia, PA as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $39,453 per year, or $19 per hour.

Enrollment Services Contractor

Intend Inc d.b.a. Tangelo

Philadelphia, PA • Remote

$25 - $28/hr

Contractor

Posted 6 days ago

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Job description

Project Overview: Remote Enrollment Services Contractor

We are seeking an independent, detail-oriented Enrollment Services Contractor to manage and optimize our member enrollment process. The selected contractor will independently oversee application processing, eligibility verification, and record maintenance, serving as a primary point of contact for enrollment inquiries.


Scope of Services (Deliverables)

  • Application Processing: Independently review and process membership applications promptly and accurately.
  • Eligibility Verification: Verify eligibility and completeness of enrollment forms, and conduct necessary follow-up communications to obtain missing data.
  • Inquiry Management: Provide high-level customer service and onboarding guidance to prospective members via phone, chat, and email.
  • Data Management: Maintain accurate membership records within the database while ensuring total confidentiality and security of data.
  • Reporting & Analysis: Generate and analyze enrollment data reports to identify trends and process improvements.
  • Cross-Functional Alignment: Align with company stakeholders and external partners as needed to ensure process accuracy and compliance with relevant regulatory standards.

Contractor Qualifications & Requirements

  • Language Skills: Written and verbal fluency in Spanish is required to service specific member demographics.
  • Remote Business Infrastructure: Proven track record of 1–2 years running a successful remote business or working independently from a home office.
  • Core Expertise: Minimum 2 years of experience providing customer service, administrative, or enrollment services (healthcare or membership-based industry experience preferred).
  • Technical Setup: Proficiency utilizing Google Workspace (Docs, Sheets, Drive, Meet), Microsoft Office, and Slack.
  • Preferred Tools: Prior experience with JIRA, Intercom, and CloudTalk is a plus.
  • Operational Independence: Strong organizational abilities, sharp problem-solving skills, and the capacity to deliver high-quality results without daily supervision.

Location Requirement:

  • This is a remote position open to contractors residing in the Eastern Time Zone, who are legally authorized to operate a business within their respective state.

Compensation

  • Contract Rate: $25.00 – $28.00 per hour (1099 Classification).

Company Description

At Tangelo, we believe access to nutritious food and personalized nutrition support should not depend on income, geography, or circumstance. We partner with health plans, government agencies, nonprofits, universities, and employers to connect individuals and families with medically tailored meals, healthy groceries, and nutrition services that support better health.

Our technology-enabled food-as-medicine platform is designed to make nutritious food more accessible while addressing the real-world barriers that can make healthy eating difficult. Our dietitians play an important role in that mission by translating evidence-based nutrition science into practical, culturally responsive care that meets members where they are.