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Customer Service Contractor Jobs in Philadelphia, PA

Liveops

Remote Customer Service Agent

Wilmington, DE · Remote

$15 - $20.25/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

West Chester, PA · Remote

$14.75 - $19.75/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Levittown, PA · Remote

$15 - $20/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Norristown, PA · Remote

$14.75 - $19.75/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Philadelphia, PA · Remote

$15.75 - $21/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Atrium

Customer Service Manager

Cherry Hill, NJ · On-site

Position: Customer Service Manager Location: Cherry Hill, NJ Employment Type: Full-time ... and contracted partners. Frequency varies for text messages. Message and data rates may apply.

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Customer Service Contractor information

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How much do customer service contractor jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for customer service contractor in Philadelphia, PA is $18.97, according to ZipRecruiter salary data. Most workers in this role earn between $15.53 and $21.11 per hour, depending on experience, location, and employer.

What is a customer service contractor?

A Customer Service Contractor is an independent professional who provides customer support services on a contract basis. Duties typically include handling inquiries, resolving issues, processing orders, and ensuring customer satisfaction. Unlike full-time employees, they work as freelancers or through third-party agencies, often with flexible hours. This role may be remote or on-site, depending on the company’s needs. Contractors are responsible for managing their own taxes and benefits.

What does a typical workday look like for a customer service contractor?

As a Customer Service Contractor, your daily tasks generally include responding to customer inquiries via phone, email, or chat, troubleshooting issues, and documenting interactions in a company’s CRM system. You’ll often work independently or as part of a remote team, managing your own schedule while meeting performance metrics like response time and customer satisfaction. Collaboration with internal teams, such as technical support or sales, may be required to resolve complex cases. This dynamic environment can be both rewarding and challenging, but it offers valuable experience in communication and problem-solving that can advance your customer service career.

What are the key skills and qualifications needed to thrive in the customer service contractor position, and why are they important?

To thrive as a Customer Service Contractor, you need strong communication, problem-solving skills, and prior experience in customer-facing roles, often supported by a high school diploma or equivalent. Familiarity with CRM software, help desk platforms, and common communication tools like email and live chat is typically required. Outstanding contractors demonstrate patience, adaptability, and a customer-focused mindset to handle diverse inquiries and challenges. These abilities ensure contractors can effectively resolve issues, provide positive experiences, and represent the company professionally across various situations.

What are the most commonly searched types of Customer Service Contractor jobs in Philadelphia, PA?

The most popular types of Customer Service Contractor jobs in Philadelphia, PA are:

What are popular job titles related to Customer Service Contractor jobs in Philadelphia, PA?

For Customer Service Contractor jobs in Philadelphia, PA, the most frequently searched job titles are:

What job categories do people searching Customer Service Contractor jobs in Philadelphia, PA look for?

The top searched job categories for Customer Service Contractor jobs in Philadelphia, PA are:

Customer Service Contractor jobs near you
Infographic showing various Customer Service Contractor job openings in Philadelphia, PA as of August 2026, with employment types broken down into 73% Full Time, 9% Part Time, and 18% Contract. Highlights an 73% In-person, 9% Hybrid, and 18% Remote job distribution, with an average salary of $39,453 per year, or $19 per hour.

Customer Service Representative

The Contractor Consultants

Blackwood, NJ

$17 - $22/hr

Full-time

Medical, Retirement, PTO

Posted 26 days ago

Job description

Customer Service Representative – Be the Rockstar Voice of Our Customer Experience


Job Overview

  • Company: Professor Gatsby's Heating, Cooling, Plumbing & Electrical.
  • Salary/Pay Rate: $17 - $22 per hour plus commissions (earning potential up to $60,000 per year).
  • Location: West Berlin, NJ (In-office).
  • Job/Employment Type: Full Time.
  • Schedule: Tuesday – Saturday, 10:00 am - 6:00 pm.
  • Mandatory Licenses & Certifications: None required.


The Opportunity

Welcome to an exciting opportunity to become the "Rockstar CSR" for our West Berlin office! You will serve as the vital link between our customers and our expert technicians, delivering the highest-rated service in Southern NJ. This is a chance to build a long-term career in a high-growth environment where your drive, exceptional communication skills, and initiative directly impact customer satisfaction and your own earning potential.


How You Will Make an Impact

  • Ensure seamless communication between our residential customers and field technicians to maintain smooth daily operations.
  • Manage high-volume incoming calls to provide prompt updates, schedule appointments, and conduct thorough follow-up communications.
  • Prioritize urgent customer issues and efficiently fill the daily schedule board to maximize technician routing and efficiency.
  • Utilize your excellent phone skills to actively upsell maintenance plans and current promotions to callers.
  • Act as the welcoming voice of the company, ensuring every customer experiences our core values of accuracy, integrity, and attention to detail.


Required Qualifications & Experience

  • Proven experience working in a sales or customer service role.
  • High level of proficiency with professional phone and email communication.
  • Highly organized with exceptional interpersonal skills.
  • Strong drive to succeed and the ability to take initiative when assisting customers and resolving issues.


Preferred Qualifications & Experience

  • Demonstrated ability and track record of successfully upselling products or services.
  • Previous experience coordinating schedules or managing a busy dispatch board in a service-oriented industry.


Compensation & Benefits

  • Competitive hourly pay ranging from $17 to $22 plus commissions and multiple bonus programs.
  • Comprehensive health insurance coverage.
  • 401(k) retirement plan with company match.
  • Paid time off including paid vacation, paid sick days, and paid holidays.
  • Supportive, team-oriented atmosphere featuring regular company parties and events.


About Us

Professor Gatsby's Heating & Cooling delivers first-rate HVAC services and products at affordable prices across Southern NJ, including West Berlin, Washington Township, Sewell, Turnersville, Glassboro, Clayton, Williamstown, Cherry Hill, and Voorhees. We chose a professor for our mascot to signify accuracy, integrity, attention to detail, and expertise. We invest deeply in our highly trained team because we believe that offering true careers—not just jobs—allows us to provide the best service and value to our customers. Customer satisfaction is our first priority, and we are the highest-rated company in the area because we take our time and do it right. 


Professor Gatsby's Heating, Cooling, Plumbing & Electrical is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, gender expression, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or any other status protected by law or regulations. It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors.