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Service Representative Jobs in Philadelphia, PA (NOW HIRING)

Sofive

Service Representative

Elkins Park, PA · On-site

Service Representative Company: Sofive Soccer Centers About Us: Sofive Soccer Centers is a modern sport complex dedicated to soccer, featuring multiple small-sided soccer fields. We are committed to ...

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All JobsService Representative JobsService Representative Jobs in Philadelphia, PA

Service Representative information

See Philadelphia, PA salary details

$11

$22

$37

How much do service representative jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for service representative in Philadelphia, PA is $22.01, according to ZipRecruiter salary data. Most workers in this role earn between $16.54 and $26.20 per hour, depending on experience, location, and employer.

What is a service representative?

A service representative provides customer service and information related to a specific product or service for a company. As a service representative, you can work in a number of fields, including retail, utility provision, and the food industry. Your duties revolve around helping solve any issue that a customer may be having. Qualifications for the job depend on the type of industry you wish to work in, but customer service experience and excellent communication skills are crucial for a career as a service representative.

What are the key skills and qualifications needed to thrive as a service representative, and why are they important?

To thrive as a Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and telephone systems is often required. Patience, active listening, and a customer-focused attitude help distinguish top performers in this role. These skills and qualities are crucial for effectively addressing customer inquiries, resolving issues, and ensuring overall satisfaction.

What are some common challenges faced by service representatives, and how can they be managed effectively?

Service Representatives often encounter high volumes of customer inquiries, including handling difficult or upset customers. To manage these challenges effectively, it's important to maintain strong communication and problem-solving skills, remain patient, and follow company protocols for escalation when necessary. Building product knowledge and working closely with teammates can also help deliver quick and accurate solutions, creating a more positive experience for both the customer and the representative.

What is the difference between Service Representative vs Customer Service Associate?

AspectService RepresentativeCustomer Service Associate
Required CredentialsHigh school diploma; some roles may require certifications in specific industriesHigh school diploma typically sufficient
Work EnvironmentCall centers, retail, banking, healthcareRetail stores, call centers, service desks
Employer & Industry UsageCustomer service departments across various industriesRetail, hospitality, telecommunications
Common Search & ComparisonYesYes

Service Representatives and Customer Service Associates often perform similar roles in assisting customers, but Service Representatives may handle more complex inquiries or technical issues, especially in specialized industries. Both roles require strong communication skills and a focus on customer satisfaction, but Service Representatives often have more specialized training or certifications depending on the industry.

More about Service Representative jobs

What are the most commonly searched types of Service Representative jobs in Philadelphia, PA?

The most popular types of Service Representative jobs in Philadelphia, PA are:

What are popular job titles related to Service Representative jobs in Philadelphia, PA?

For Service Representative jobs in Philadelphia, PA, the most frequently searched job titles are:

What job categories do people searching Service Representative jobs in Philadelphia, PA look for?

The top searched job categories for Service Representative jobs in Philadelphia, PA are:

Service Representative jobs near you
Infographic showing various Service Representative job openings in Philadelphia, PA as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 17% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $45,789 per year, or $22 per hour.

Service Representative

Thompson Safety, LLC

Sharon Hill, PA • On-site

$49K - $51K/yr

Full-time

Posted 18 days ago

Job description

About the Role:

The Service Representative plays a critical role in ensuring customer satisfaction by acting as the primary point of contact between the company and its clients. This position involves addressing customer inquiries, resolving issues efficiently, and providing accurate information about products and services. The successful candidate will contribute to building strong customer relationships by delivering exceptional service and support. They will also collaborate with internal teams to escalate and resolve complex problems, ensuring a seamless customer experience. Ultimately, the Service Representative helps maintain the company’s reputation for reliability and responsiveness, driving customer loyalty and retention.

Minimum Qualifications:

  • High school diploma or equivalent.
  • Proven experience in a customer service or client-facing role.
  • Strong verbal and written communication skills.
  • Basic computer proficiency, including experience with CRM software or similar tools.
  • Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.

Preferred Qualifications:

  • Associate’s or Bachelor’s degree in Business, Communications, or a related field.
  • Experience working in a call center or service-oriented environment.
  • Familiarity with customer service best practices and conflict resolution techniques.
  • Bilingual abilities, especially in Spanish or other commonly spoken languages in the United States.
  • Proficiency with advanced CRM platforms and Microsoft Office Suite.

Responsibilities:

  • Respond promptly and professionally to customer inquiries via phone, email, or chat.
  • Identify and resolve customer issues by troubleshooting problems and providing appropriate solutions.
  • Document all customer interactions accurately in the company’s CRM system.
  • Collaborate with other departments to escalate and resolve complex customer concerns.
  • Provide detailed product and service information to assist customers in making informed decisions.
  • Follow up with customers to ensure their issues have been resolved satisfactorily.
  • Maintain up-to-date knowledge of company products, services, policies, and procedures.
  • Contribute to continuous improvement initiatives by providing feedback on customer trends and recurring issues.

Skills:

The Service Representative utilizes strong communication skills daily to clearly and empathetically interact with customers, ensuring their needs are understood and addressed. Problem-solving skills are essential for diagnosing issues and providing effective solutions promptly. Organizational skills help manage multiple customer cases simultaneously while maintaining accurate records in CRM systems. Technical proficiency allows the representative to navigate software tools efficiently, enhancing productivity and service quality. Additionally, interpersonal skills foster positive relationships with both customers and internal teams, facilitating collaboration and continuous improvement.