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Service Representative Jobs Near Me

UASA

Customer Service Representative

Columbus, OH · On-site

$15/hr

Customer Service Representative (CSR) Central Ohio Appliance Repair Inc. is currently interviewing for an experienced Customer Service Representative (CSR). Central Ohio Appliance Repair, a family ...

Xcel Management Inc

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Customer Service Rep - Entry Level CSR

Columbus, OH · On-site

$20 - $30/hr

The Customer Service Representative (Entry Level CSR) plays a key role in supporting customers through in-person interactions within a small team environment. Reporting directly to the Customer ...

Xcel Management Inc

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Customer Service Rep - Entry Level CSR

Columbus, OH · On-site

$20 - $30/hr

The Customer Service Representative (Entry Level CSR) plays a key role in supporting customers through in-person interactions within a small team environment. Reporting directly to the Customer ...

dbi

Customer Service Representative

Columbus, OH

$15.50 - $21/hr

The Customer Service Representative (CSR) is responsible for interacting with all customers, maintaining a friendly, positive, authentic, empathetic, and professional approach, to deliver a ...

dbi

Customer Service Representative

Columbus, OH · On-site

$15.50 - $21/hr

The Customer Service Representative (CSR) is responsible for interacting with all customers, maintaining a friendly, positive, authentic, empathetic, and professional approach, to deliver a ...

XPO Logistics

Customer Service Representative

Columbus, OH · On-site

$22.10 - $25.42/hr

What you'll need to succeed as a Customer Service Representative at XPO Minimum qualifications: * 2 years of customer service experience * Strong computer, typing and 10-key skills * Experience with ...

ODW Logistics

Customer Service Representative

Groveport, OH · On-site

$15.50 - $21/hr

Warehouse Customer Service Representative The Warehouse Customer Service Representative (CSR) handles all administrative duties relating to the receiving, storing, maintaining, shipping and invoicing ...

Circle K

Customer Service Representative

Utica, OH · On-site

$14.75 - $20.25/hr

Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your ...

U-Haul

Customer Service Representative

Columbus, OH

$11 - $12/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

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How much do service representative jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for service representative in the United States is $23.03, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $27.40 per hour, depending on experience, location, and employer.
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Service Representative jobs near you
A map of the United States highlighting the number of Service Representative job openings by state according to ZipRecruiter. The image is accompanied by a detailed chart listing the number of Service Representative job openings in each state, with California having the most at 2 and Hawaii the least at 0.

Customer Service Representative/Route Service Representative

GATEWAY SERVICES, INC.

Columbus, OH • On-site

$19 - $23/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 11 days ago

Job description

Customer Service Representative/Route Service Representative - Trusted Journey
Location: Columbus, OH
Compensation: $19.00-$23.00 per hour (DOE)
Schedule: Full-Time; Mon-Friday 6am-4pm; rotating weekends on-call
Benefits: Industry-Leading Benefits Package
Before You Apply - What This Role Requires
This is not a desk job and not a traditional driving role.
As a Customer Service Representative (CSR) at Gateway, you are the primary, face-to-face representative of our company to veterinary clinics and, at times, pet parents. You work independently, manage a demanding route, and handle pets in emotionally sensitive situations with precision, professionalism, and care.
This role is physically active, emotionally real, and operationally critical. From the moment a pet is entrusted to you, everything downstream depends on your accuracy, reliability, and judgment.
If you take pride in doing meaningful work, value professionalism, enjoy building relationships, and are comfortable with physical and emotional responsibility, this role can be deeply rewarding.
About Gateway Services
Gateway Services is North America's leading pet aftercare provider, trusted by over 17,000 veterinary clinics. With more than 2,300 team members across 140+ locations, we support pet parents with dignity, compassion, and care - one pet at a time.
Please visit Gateway Services Inc. to learn more about us.
(Don't worry if you haven't worked in pet aftercare before - we'll provide training!)
Job Overview
The CSR role sits at the very start of the pet aftercare process.
You are the link between Gateway and our veterinary partners, responsible for:
  • Building and maintaining trusted clinic relationships
  • Ensuring pets are handled and transported with dignity
  • Executing pickups and deliveries accurately and on time
  • Protecting trust through professionalism and attention to detail
This is a relationship-driven role with high accountability, requiring independence, organization, and composure in sensitive environments.
The CSR role reports to the Care Center Manager.
The CSR supports veterinary partners by providing professional, compassionate pickup and delivery services on an assigned route. This role requires exceptional accuracy, integrity, and sensitivity.
Key Responsibilities
  • Review daily routes, load required equipment, and ensure all items are correct before departure
  • Visit assigned veterinary clinics, maintain strong professional relationships, and follow clinic procedures
  • Retrieve deceased pets respectfully, often from chest freezers, with awareness of public and clinic environments
  • Use company technology to scan pets at pickup and delivery; double check names, IDs, and instructions
  • Accurately document requests and complete all follow through
  • Interact with pet parents occasionally, with compassion and professionalism
  • Return to the Care Center to unload pets, place them correctly, and complete scanning and handoff to Operations
  • Maintain full responsibility for each pet until properly received and documented
  • Serve as the primary point of contact for clinics, building strong, respectful relationships and addressing questions or concerns promptly
  • Deliver consistent, compassionate, high quality service while gathering feedback to improve the clinic experience
  • Complete all route stops accurately and on time; anticipate clinic needs and follow all safety and company policies
  • Maintain cleanliness and professionalism of vehicle, equipment, and uniform
  • Support basic account related administrative tasks
  • Provide clinics with information on available services and commemorative options; distribute approved materials
  • Identify service opportunities and refer potential leads to Business Development
Role Focus
You are not a salesperson-you are a trusted partner delivering care, accuracy, and dignity at every step.
What We're Looking For
This role is best suited for someone who:
  • Is personable, calm, and compassionate
  • Takes pride in professionalism and personal accountability
  • Is physically capable of frequent lifting and active workdays
  • Is highly reliable, organized, and detail-oriented
  • Builds trust naturally and communicates clearly
  • Understands that accuracy and consistency are essential
  • Loves pets and respects the emotional weight of this work
Pet lovers and pet parents often thrive in this role.
Education, Training & Qualifications
  • High school diploma or GED required
  • Prior customer service, account management, or route-based experience preferred
  • Valid driver's license with a clean driving record
  • Comfortable using mobile technology and CRM systems
  • Ability to work early mornings, weekends, or holidays as needed
Working Conditions
  • Frequent heavy lifting up to 100 lbs and physical activity
  • Driving in all weather and road conditions
  • Exposure to emotionally sensitive situations
  • Independent work with high accountability
  • Fast-paced, non-desk-based work environment
What You'll Get
At Gateway, we support our people with meaningful benefits and growth opportunities:
  • Competitive hourly pay + overtime eligibility
  • Medical, Dental, and Vision insurance
  • Company-paid Life, AD&D, and LTD insurance
  • 401(k) with employer match
  • Tuition assistance (up to $2,000)
  • Paid holidays and PTO
  • Career development and internal advancement opportunities
  • The chance to do work that truly matters

Join Us
If you're looking for more than just a job - if you want a role where your compassion, charisma, and community spirit shine through - we'd love to hear from you.
Apply today and help us serve pet parents with the care and dignity their companions deserve.
Gateway Services Inc. and our brands are committed to providing accessible employment practices and fostering a culture of diversity and inclusion. Our employees are our greatest asset and each employee's cultural differences, life experiences, self-expression, and unique capabilities are what build our company culture and success. If you require accommodation due to disability during any stage of the recruitment process, please notify Human Resources at hr@gatewayservicesinc.com
Gateway Services is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all Team Members.
New employees joining Gateway Services will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, please visit www.e-verify.gov
M-F 6am-4pm; rotating weekends on-call
40 hours full-time; overtime as business needs

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