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Service Representative Jobs in Alabama (NOW HIRING)

Endries

Service Representative

Montgomery, AL · On-site

Join Our Team as a Service Representative! Do you enjoy hands-on work, staying active, and not being stuck behind a desk all day? If so, this could be the perfect role for you! We're looking for an ...

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Service Representative information

See Alabama salary details

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How much do service representative jobs pay per hour?

As of Aug 4, 2026, the average hourly pay for service representative in Alabama is $20.88, according to ZipRecruiter salary data. Most workers in this role earn between $15.67 and $24.86 per hour, depending on experience, location, and employer.

What are some common challenges faced by service representatives, and how can they be managed effectively?

Service Representatives often encounter high volumes of customer inquiries, including handling difficult or upset customers. To manage these challenges effectively, it's important to maintain strong communication and problem-solving skills, remain patient, and follow company protocols for escalation when necessary. Building product knowledge and working closely with teammates can also help deliver quick and accurate solutions, creating a more positive experience for both the customer and the representative.

What is the difference between Service Representative vs Customer Service Associate?

AspectService RepresentativeCustomer Service Associate
Required CredentialsHigh school diploma; some roles may require certifications in specific industriesHigh school diploma typically sufficient
Work EnvironmentCall centers, retail, banking, healthcareRetail stores, call centers, service desks
Employer & Industry UsageCustomer service departments across various industriesRetail, hospitality, telecommunications
Common Search & ComparisonYesYes

Service Representatives and Customer Service Associates often perform similar roles in assisting customers, but Service Representatives may handle more complex inquiries or technical issues, especially in specialized industries. Both roles require strong communication skills and a focus on customer satisfaction, but Service Representatives often have more specialized training or certifications depending on the industry.

What is a service representative?

A service representative provides customer service and information related to a specific product or service for a company. As a service representative, you can work in a number of fields, including retail, utility provision, and the food industry. Your duties revolve around helping solve any issue that a customer may be having. Qualifications for the job depend on the type of industry you wish to work in, but customer service experience and excellent communication skills are crucial for a career as a service representative.

What are the key skills and qualifications needed to thrive as a service representative, and why are they important?

To thrive as a Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and telephone systems is often required. Patience, active listening, and a customer-focused attitude help distinguish top performers in this role. These skills and qualities are crucial for effectively addressing customer inquiries, resolving issues, and ensuring overall satisfaction.
More about Service Representative jobs
What are the most commonly searched types of Service Representative jobs in Alabama? The most popular types of Service Representative jobs in Alabama are:
What are popular job titles related to Service Representative jobs in Alabama? For Service Representative jobs in Alabama, the most frequently searched job titles are:
What job categories do people searching Service Representative jobs in Alabama look for? The top searched job categories for Service Representative jobs in Alabama are:
What are popular job titles related to Service Representative jobs in AL? For Service Representative jobs in AL, the most frequently searched job titles are:
Service Representative jobs near you
Infographic showing various Service Representative job openings in Alabama as of July 2026, with employment types broken down into 83% Full Time, 15% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $43,426 per year, or $20.9 per hour.

Service Representative

Endries International Inc.

Montgomery, AL

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 3 days ago

Endries International rating

7.5

Company rating: 7.5 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

173rd of 408 rated retail wholesalers

Job description

Join Our Team as a Service Representative!

Do you enjoy hands-on work, staying active, and not being stuck behind a desk all day? If so, this could be the perfect role for you! We’re looking for an energetic, customer-focused Service Rep to support our customer accounts in the Montgomery, AL area. Must be able to work 7:30am - 4:30pm.

What You’ll Do

As a Service Rep, you’ll be out in the field at client locations, serving as the face of Endries. Your day will include:

  • Inventory Management: Monitor and control inventory levels, track stock movements, and maintain accurate inventory records.
  • Logistics Coordination: Manage deliveries, schedules, and ensure timely and accurate product distribution.
  • Stock Optimization: Maintain optimal stock levels and identify inventory gaps or excesses.
  • Solution Implementation: Install, configure, and manage inventory management solutions such as Vending, VMI (VendorManaged Inventory), and crib systems.
  • Product Stocking & Service: Stock delivered products, service inventory stations, and ensure all customer locations are properly maintained.
  • Order Processing: Scan and download product orders to support efficient replenishment and workflow accuracy.
  • Material Handling: Safely and efficiently load and unload materials.
  • Customer Support: Assist customers via phone, email, or in person to resolve issues and maintain strong service relationships.
  • Order Entry & Expediting: Enter orders into the system, expedite customer orders, manage expedites, and review demand schedules.
  • Relationship Building: Develop strong working relationships with customer contacts across multiple locations within the plant.
  • Customer Engagement: Improve customer relations through proactive communication and consistent involvement in meeting their requirements.
  • Professionalism: Maintain a positive attitude with customers and fellow associates.
  • Other duties as assigned.

If you enjoy variety and staying on the move, you’ll love this role!

What You Bring

We’re looking for someone who has:

  • A valid driver’s license and reliable transportation
  • A passion for delivering excellent customer service
  • Strong written and verbal communication skills
  • Experience with Microsoft Office (Outlook, Word, Excel)
  • This is an active role suited for someone who enjoys staying on their feet and moving throughout the day

What Matters to You, Matters to Us

Compensation & Perks:

  • Competitive starting wage based on experience
  • Bonus potential
  • Annual steel-toe shoe reimbursement (up to $100)
  • Clothing allowance

Benefits That Start Day One:

  • Medical, dental, vision, and life insurance
  • Generous paid time off
  • Company-matched 401(k)
  • And much more!

    At Endries, we’re proud to offer opportunity—not just a job. If you’re dependable, love working outside of the traditional office environment, and care deeply about customer service, we’d love to meet you!

    About Endries International Inc. Visit us at: www.endries.com

    Endries International is an equal opportunity employer. All qualified applicants will be considered for employment without attention to his or her race, color, religion, sex, sexual orientation, age, national origin, marital status, pregnancy, veteran status or because of a disability that does not prevent the individual from performing the essential functions of his or her job, as well any other legally protected class status. 

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