Job Purpose The Sales & Service Representative is responsible for delivering business-to-business customer service through the order process of pipe, valves, and fitting products (PVF). The Sales ...
Job Purpose The Sales & Service Representative is responsible for delivering business-to-business customer service through the order process of pipe, valves, and fitting products (PVF). The Sales ...
Job Purpose The Sales & Service Representative is responsible for delivering business-to-business customer service through the order process of pipe, valves, and fitting products (PVF). The Sales ...
Job Purpose The Sales & Service Representative is responsible for delivering business-to-business customer service through the order process of pipe, valves, and fitting products (PVF). The Sales ...
Job Purpose The Sales & Service Representative is responsible for delivering business-to-business customer service through the order process of pipe, valves, and fitting products (PVF). The Sales ...
Job Purpose The Sales & Service Representative is responsible for delivering business-to-business customer service through the order process of pipe, valves, and fitting products (PVF). The Sales ...
Job Purpose The Sales & Service Representative is responsible for delivering business-to-business customer service through the order process of pipe, valves, and fitting products (PVF). The Sales ...
Job Purpose The Sales & Service Representative is responsible for delivering business-to-business customer service through the order process of pipe, valves, and fitting products (PVF). The Sales ...
Job Purpose The Sales & Service Representative is responsible for delivering business-to-business customer service through the order process of pipe, valves, and fitting products (PVF). The Sales ...
Job Purpose The Sales & Service Representative is responsible for delivering business-to-business customer service through the order process of pipe, valves, and fitting products (PVF). The Sales ...
Job Purpose The Sales & Service Representative is responsible for delivering business-to-business customer service through the order process of pipe, valves, and fitting products (PVF). The Sales ...
Job Purpose The Sales & Service Representative is responsible for delivering business-to-business customer service through the order process of pipe, valves, and fitting products (PVF). The Sales ...
Job Purpose The Sales & Service Representative is responsible for delivering business-to-business customer service through the order process of pipe, valves, and fitting products (PVF). The Sales ...
Job Purpose The Sales & Service Representative is responsible for delivering business-to-business customer service through the order process of pipe, valves, and fitting products (PVF). The Sales ...
Job Purpose The Sales & Service Representative is responsible for delivering business-to-business customer service through the order process of pipe, valves, and fitting products (PVF). The Sales ...
Job Purpose The Sales & Service Representative is responsible for delivering business-to-business customer service through the order process of pipe, valves, and fitting products (PVF). The Sales ...
Job Purpose The Sales & Service Representative is responsible for delivering business-to-business customer service through the order process of pipe, valves, and fitting products (PVF). The Sales ...
Job Purpose The Sales & Service Representative is responsible for delivering business-to-business customer service through the order process of pipe, valves, and fitting products (PVF). The Sales ...
Job Purpose The Sales & Service Representative is responsible for delivering business-to-business customer service through the order process of pipe, valves, and fitting products (PVF). The Sales ...
Job Purpose The Sales & Service Representative is responsible for delivering business-to-business customer service through the order process of pipe, valves, and fitting products (PVF). The Sales ...
The Sales & Service Representative creates and/orentersquotes,processescustomer orders, andresolvescustomer issues. The Sales & Service Representative plays a critical role in maximizing value for ...
The Sales & Service Representative creates and/orentersquotes,processescustomer orders, andresolvescustomer issues. The Sales & Service Representative plays a critical role in maximizing value for ...
The Sales & Service Representative creates and/orentersquotes,processescustomer orders, andresolvescustomer issues. The Sales & Service Representative plays a critical role in maximizing value for ...
The Sales & Service Representative creates and/orentersquotes,processescustomer orders, andresolvescustomer issues. The Sales & Service Representative plays a critical role in maximizing value for ...
The Sales & Service Representative creates and/orentersquotes,processescustomer orders, andresolvescustomer issues. The Sales & Service Representative plays a critical role in maximizing value for ...
The Sales & Service Representative creates and/orentersquotes,processescustomer orders, andresolvescustomer issues. The Sales & Service Representative plays a critical role in maximizing value for ...
Sales & Service Representative
Pearl, MS · On-site
The Sales & Service Representative creates and/orentersquotes,processescustomer orders, andresolvescustomer issues. The Sales & Service Representative plays a critical role in maximizing value for ...
Sales & Service Representative
Pearl, MS · On-site
The Sales & Service Representative creates and/orentersquotes,processescustomer orders, andresolvescustomer issues. The Sales & Service Representative plays a critical role in maximizing value for ...
The Sales & Service Representative creates and/orentersquotes,processescustomer orders, andresolvescustomer issues. The Sales & Service Representative plays a critical role in maximizing value for ...
The Sales & Service Representative creates and/orentersquotes,processescustomer orders, andresolvescustomer issues. The Sales & Service Representative plays a critical role in maximizing value for ...
The Sales & Service Representative creates and/orentersquotes,processescustomer orders, andresolvescustomer issues. The Sales & Service Representative plays a critical role in maximizing value for ...
The Sales & Service Representative creates and/orentersquotes,processescustomer orders, andresolvescustomer issues. The Sales & Service Representative plays a critical role in maximizing value for ...
The Sales & Service Representative creates and/orentersquotes,processescustomer orders, andresolvescustomer issues. The Sales & Service Representative plays a critical role in maximizing value for ...
The Sales & Service Representative creates and/orentersquotes,processescustomer orders, andresolvescustomer issues. The Sales & Service Representative plays a critical role in maximizing value for ...
The Sales & Service Representative creates and/orentersquotes,processescustomer orders, andresolvescustomer issues. The Sales & Service Representative plays a critical role in maximizing value for ...
The Sales & Service Representative creates and/orentersquotes,processescustomer orders, andresolvescustomer issues. The Sales & Service Representative plays a critical role in maximizing value for ...
The Sales & Service Representative creates and/orentersquotes,processescustomer orders, andresolvescustomer issues. The Sales & Service Representative plays a critical role in maximizing value for ...
The Sales & Service Representative creates and/orentersquotes,processescustomer orders, andresolvescustomer issues. The Sales & Service Representative plays a critical role in maximizing value for ...
The Sales & Service Representative creates and/orentersquotes,processescustomer orders, andresolvescustomer issues. The Sales & Service Representative plays a critical role in maximizing value for ...
The Sales & Service Representative creates and/orentersquotes,processescustomer orders, andresolvescustomer issues. The Sales & Service Representative plays a critical role in maximizing value for ...
Sales And Service Rep information
See salary details
$23K - $30.8K
3% of jobs
$30.8K - $38.5K
19% of jobs
$39.4K is the 25th percentile. Wages below this are outliers.
$38.5K - $46.3K
26% of jobs
The median wage is $47.1K / yr.
$46.3K - $54.1K
16% of jobs
$54.1K - $61.9K
7% of jobs
$65.5K is the 75th percentile. Wages above this are outliers.
$61.9K - $69.6K
7% of jobs
$69.6K - $77.4K
8% of jobs
$77.4K - $85.2K
5% of jobs
$85.2K - $93K
3% of jobs
$93K - $100.7K
3% of jobs
$100.7K - $108.5K
1% of jobs
$23K
$61.4K
$108.5K
How much do sales and service rep jobs pay per year?
What is the difference between Sales And Service Rep vs Customer Service Representative?
| Aspect | Sales And Service Rep | Customer Service Representative |
|---|---|---|
| Primary Focus | Selling products/services and assisting customers | Handling customer inquiries and resolving issues |
| Required Skills | Sales techniques, product knowledge, communication | Communication, problem-solving, patience |
| Work Environment | Retail, call centers, sales offices | Call centers, retail, service departments |
| Common Certifications | None mandatory, sales training beneficial | None mandatory, customer service training beneficial |
While both roles involve customer interaction, Sales And Service Reps focus on both selling and assisting customers, whereas Customer Service Representatives primarily handle inquiries and resolve issues without a sales component.
MRC Global rating
8.4
Based on 23 frontline employees who took The Breakroom Quiz
45th of 336 rated retail wholesalers
Job description
Job Purpose
The Sales & Service Representative is responsible for delivering business-to-business customer service through the order process of pipe, valves, and fitting products (PVF). The Sales & Service Representative creates and/or enters quotes, processes customer orders, and resolves customer issues. The Sales & Service Representative plays a critical role in maximizing value for customers while driving MRC Global strategies for safety, gross margin growth, and financial/operational performance.
Key Duties & Responsibilities
Individual must be able to perform the essential duties with or without reasonable accommodation.
- Respond to customer requests for quotes by sourcing products from the Company's existing inventory or purchasing them externally.
- Build quotes that simultaneously create value for the customer and profitability for MRC Global.
- Identify and actively pursue sales opportunities to contribute to overall sales growth.
- Ability to proactively engage with customers and utilize product knowledge to make recommendations and offer add-on solutions that maximize customer delight and drive sales growth.
- Utilize MRC Global systems/software to create quotes, locate available products/materials, process customers' orders, create vendor purchase orders (PO), and perform other tasks related to customer needs.
- Adhere to customer contract requirements related to pricing/non-contract pricing, freight, delivery schedules, and KPIs.
- Verify the on-time shipping/delivery status of pending inbound and outbound shipments.
- Communicate status proactively with the customer and adjust product sourcing efforts if needed.
- Proactively respond to customers' needs and concerns with options by using a problem-solving approach.
- Validate that products specified in customers' quote requests are permitted per their respective approved manufacturer's list (AML) or other customer-provided specifications.
- Reference customer processing guides and other tools/resources to maintain familiarity with customer preferences/processes.
- Consult with a manager, other MRC Global departments, and suppliers as necessary to create the best possible customer experience.
- Service next-level customer needs, including orders involving externally sourced labor, return material authorizations (RMA), purchase order changes, and orders involving special invoicing needs.
- Communicate responsively and professionally with customers, suppliers, and coworkers to execute all main steps of the order process.
Required Experience
- One (1) or more years' experience in a dedicated customer-facing role, inside sales, and/or warehouse services.
- OR recent completion of post-secondary education to include any of the following: Technical/Trade School, associate degree, bachelor's degree, preferably with studies in industrial or sales.
Skills & Abilities
- Competent in the use of computers and software applications.
- Ability to communicate and promote ideas and transfer detailed knowledge to others.
- Ability to effectively present information in one-on-one and small group situations.
- Attention to detail and work with a sense of urgency.
Working Conditions
- Frequent driving/traveling.
- Able to interact with others frequently.
- Most work is performed at a desk or in front of a computer.
- Able to sit/stand for long periods of time.
- For additional position-specific details regarding the physical and mental demands and working conditions, contact Human Resources.
- Reasonable accommodation may be made to enable individuals to perform essential functions.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
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What MRC Global employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About MRC Global
Sourced by ZipRecruiter
Industry
Oil and gas extraction
Company size
1,001 - 5,000 Employees
Headquarters location
Houston, TX, US
Year founded
1921