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Service Center Representative Jobs (NOW HIRING)

Sedgwick

Service Center Representative

Seven Hills, OH · Hybrid

The Service Center Representative position is in an inbound call center position where we provide excellent service to callers regarding claims to expedite the claims application process and provide ...

Sedgwick

Service Center Representative

Seven Hills, OH · On-site

The Service Center Representative position is in an inbound call center position where we provide excellent service to callers regarding claims to expedite the claims application process and provide ...

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Service Center Representative information

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$13

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$26

How much do service center representative jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for service center representative in the United States is $19.96, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $21.39 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Service Center Representative, and why are they important?

To thrive as a Service Center Representative, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing platforms is usually required. Excellent communication, patience, and problem-solving abilities help individuals stand out in this role. These competencies are essential for efficiently resolving customer issues, ensuring satisfaction, and maintaining positive company-client relationships.

What are some common challenges faced by Service Center Representatives, and how can they be managed effectively?

Service Center Representatives often face the challenge of handling high call volumes while maintaining accuracy and professionalism in every customer interaction. Balancing efficient problem-solving with empathetic communication can be demanding, especially during peak times or when dealing with frustrated customers. Successful representatives manage these challenges by staying organized, utilizing available resources such as knowledge bases or escalation protocols, and practicing active listening. Regular training and teamwork also contribute to building resilience and improving overall service delivery.

What are Service Center Representatives?

Service Center Representatives are professionals who assist customers by handling inquiries, resolving issues, and providing information about products or services. They typically work in call centers or customer service departments of organizations. Their primary responsibilities include answering phone calls, responding to emails or chats, processing requests, and ensuring customer satisfaction. Service Center Representatives must have strong communication skills, patience, and the ability to work efficiently under pressure. They play a vital role in maintaining positive customer relationships and supporting the overall reputation of the company.

What is the difference between Service Center Representative vs Customer Service Associate?

AspectService Center RepresentativeCustomer Service Associate
CredentialsHigh school diploma; some roles may require technical certificationsHigh school diploma or equivalent
Work EnvironmentCall centers, service desks, technical support centersRetail stores, call centers, customer support desks
Industry UsageTelecommunications, utilities, tech companiesRetail, hospitality, telecom
Common Search IntentDifferences, job duties, qualificationsSimilar roles, job description, salary

Service Center Representatives and Customer Service Associates often share similar roles in assisting customers. However, Service Center Representatives typically work in technical or specialized support environments, handling more complex issues, while Customer Service Associates often work in retail or general customer support settings. Both roles require strong communication skills and a focus on customer satisfaction, but their work environments and specific duties differ based on industry and company needs.

What cities are hiring for Service Center Representative jobs? Cities with the most Service Center Representative job openings:
What are popular job titles related to Service Center Representative jobs? For Service Center Representative jobs, the most frequently searched job titles are:
Service Center Representative jobs near you
Infographic showing various Service Center Representative job openings in the United States as of May 2026, with employment types broken down into 4% As Needed, 64% Full Time, 16% Part Time, 4% Temporary, and 12% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $41,527 per year, or $20 per hour.
Service Center Representative

Service Center Representative

Boston College

Chestnut Hill, MA

Other

Posted 5 days ago

Boston College rating

9.0

Company rating: 9.0 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

20th of 535 rated colleges and universities

Job description

Service Center Representative

The Service Center Representative provides a prompt, efficient andprofessional response in a variety of areas within the Clough School ofTheology and Ministry (CSTM), including day-to-day operations, support forStudent Affairs and Career Services, and supervision of Graduate Assistants.
This position reports to the Associate Dean, Finance andAdministration.
Responsible for a variety of inquiries received from CSTM personnel inall ancillary support areas. These include hospitality (reception / deskcoverage), back-office operations, event support, student worker oversight, andStudent Affairs and Career Services support. Additionally, the incumbentreceives the necessary cross-training to allow him/her to handle other areassupported by the Service Center.
Office Functions (50%)
-- Fulfills general office work within CSTM Service Center, including greeting guests, responding to inquiries, and providing assistance to CSTM faculty, staff, students, as well as campus partners and the wider public.
-- Staffs CSTM Service Center Front Desk.
-- Serves as primary liaison with BC mailroom and handles all incoming and outgoing mail, UPS, FedEx, etc.
-- Serves as primary liaison for maintenance of the copier/printer/scanners.
-- Works with Associate Dean, Finance and Administration on submission of Facilities Work Order Requests.
-- Maintains all supplies and forms.
-- Works with the administrative team to coordinate orientation events in the fall, winter, and summer.
-- Provides administrative support to the Associate Dean, Student Affairs and Career Services
-- Serves as part of CSTM administrative team, participating in regular meetings and the overall life of the school.
Graduate and Student Assistants (20%)
In collaboration with the Associate Dean Finance and Administration,trains and onboards new Graduate and Student Assistants in the CSTM ServiceCenter and serves as a resource to all CSTM Graduate and Student Assistants. Thisincludes:
-- Assisting with GA Orientation for CSTM GAs and SAs and partner GAs.
-- Coordinating Service Center GA and SA Orientation programs.
-- Developing and maintaining office schedule for Service Center GAs each semester (Fall, Spring, Summer).
-- Assigning Service Center GAs to cover events each semester (Fall, Spring, Summer).
-- Working with team of Service Center GAs on day-to-day operations and managing projects for which they are responsible.
-- Leading weekly Service Center GA meetings.
-- Coordinating GA support, if possible, over breaks.
Fiscal and Grant Management Support (30%)
-- Provides general fiscal and administrative support to CSTM administration and    
faculty.
-- Processes Accounts Payable expense reports and vouchers, professional independent contractor employment paperwork, and vendor payments.
-- Coordinates CSTM student conference funding application process and awards.
Hiring Range: 24.12/hr to 30.14/hr. Pay rate commensurate with relevant experience.

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