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Service Representative Jobs (NOW HIRING)

opta

Service Representative

East Chicago, IN · On-site

The Service Representative must conduct themselves in a professional manner representing the company for all facets of the business including but not limited to; Customer Interactions, Opta Support ...

Sunshine Rides

Service Representative

Englewood, CO · On-site

$39.52K - $41.60K/yr

Service Representative for Passenger Transportation Denver Counties | Full Time About Sunshine Rides Sunshine Rides is a specialized, technology-driven passenger transportation company serving ...

Opta Group LLC

Service Representative

Gary, IN · On-site

$60K - $65K/yr

Service Representatives must possess; quality leadership capacity, results-driven attitudes, self-driven motivation to problem solve and troubleshoot, timely decision-making skills, excellent ...

Endries

Service Representative

Heber Springs, AR · On-site

Join Our Team as a Part-Time Service Representative! 5 to 7 hours per week! Do you enjoy hands-on work, staying active, and not being stuck behind a desk all day? If so, this could be the perfect ...

Endries

Service Representative

Montgomery, AL · On-site

Join Our Team as a Service Representative! Do you enjoy hands-on work, staying active, and not being stuck behind a desk all day? If so, this could be the perfect role for you! We're looking for an ...

Endries

Service Representative

Montgomery, AL · On-site

Join Our Team as a Service Representative! Do you enjoy hands-on work, staying active, and not being stuck behind a desk all day? If so, this could be the perfect role for you! We're looking for an ...

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How much do service representative jobs pay per hour?

As of Jun 4, 2026, the average hourly pay for service representative in the United States is $23.03, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $27.40 per hour, depending on experience, location, and employer.

What Is a Service Representative?

A service representative provides customer service and information related to a specific product or service for a company. As a service representative, you can work in a number of fields, including retail, utility provision, and the food industry. Your duties revolve around helping solve any issue that a customer may be having. Qualifications for the job depend on the type of industry you wish to work in, but customer service experience and excellent communication skills are crucial for a career as a service representative.

What are the key skills and qualifications needed to thrive as a Service Representative, and why are they important?

To thrive as a Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and telephone systems is often required. Patience, active listening, and a customer-focused attitude help distinguish top performers in this role. These skills and qualities are crucial for effectively addressing customer inquiries, resolving issues, and ensuring overall satisfaction.

What are some common challenges faced by Service Representatives, and how can they be managed effectively?

Service Representatives often encounter high volumes of customer inquiries, including handling difficult or upset customers. To manage these challenges effectively, it's important to maintain strong communication and problem-solving skills, remain patient, and follow company protocols for escalation when necessary. Building product knowledge and working closely with teammates can also help deliver quick and accurate solutions, creating a more positive experience for both the customer and the representative.

What are Service Representatives?

Service Representatives are professionals who assist customers by answering questions, resolving issues, and providing information about products or services. They typically work in call centers, retail stores, banks, or other organizations where customer interaction is essential. Their main goal is to ensure customer satisfaction, handle complaints efficiently, and facilitate smooth communication between the company and its clients. Service Representatives often use phone, email, or chat platforms to assist customers and may also process orders, returns, or payments as needed.

What is the difference between Service Representative vs Customer Service Associate?

AspectService RepresentativeCustomer Service Associate
Required CredentialsHigh school diploma; some roles may require certifications in specific industriesHigh school diploma typically sufficient
Work EnvironmentCall centers, retail, banking, healthcareRetail stores, call centers, service desks
Employer & Industry UsageCustomer service departments across various industriesRetail, hospitality, telecommunications
Common Search & ComparisonYesYes

Service Representatives and Customer Service Associates often perform similar roles in assisting customers, but Service Representatives may handle more complex inquiries or technical issues, especially in specialized industries. Both roles require strong communication skills and a focus on customer satisfaction, but Service Representatives often have more specialized training or certifications depending on the industry.

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Service Representative jobs near you
Infographic showing various Service Representative job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 95% Full Time, and 4% Part Time. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $47,911 per year, or $23 per hour.
Customer Service Representative (CSR)

Customer Service Representative (CSR)

Oasis Alignment Services LLC

Rochester, NH • On-site

$15.75 - $21.25/hr

Full-time

Posted yesterday

Job description

Description:

The primary function of the Customer Service Representative (CSR) is to provide direct customer service and operational support for the South Region. This includes assisting with ongoing sales, marketing, administrative and project management efforts. Additionally, the CSR will work with the Regional Manager, developing existing and prospective OASIS customers to obtain the regions revenue and growth targets.

Requirements:

The Customer Service Representative (CSR) will:


· Provide customer resolution to South region phone calls and emails or forward to the appropriate internal contact.

· Enter new, and maintenance of existing customer and contact information into the OASIS CRM

· Process inbound customer requests including the entry of sales opportunities into the OASIS CRM

· Assist South Regional Manager with real-time maintenance of sales opportunities through the processing of related activities as assigned in the CRM

· Communicate with South Regional Manager in both verbal and written form regarding processing and status of sales opportunities

· Develop quotes, based on information gathered from customers or OASIS staff, with turnaround time and quality being at the highest level of priority

· Assist with scheduling needs through direct interface with company scheduler

· Proactively prospect customers in an effort to increase sales opportunities and grow regional revenue

· Be responsible for a variety of administrative and office management duties to assist the Regional Manager with support of the regional office and field team. (Vendor management, supplies, expense and purchasing support, shipping and receiving, etc.)


Ideal candidates will have/be:


· Good communication and interpersonal skills for interactions with internal and external customers.

· A basic understanding of normal purchasing, invoicing, quoting, sales and customer service processes.

· General understanding of industrial manufacturing processes and equipment.

· Working knowledge of Microsoft Word, Excel and Outlook.

· Good organizational and time management skills.

· Dependable, self-motivated and a self-starter.

· Take ownership of support functions and responsibilities.

· The ability to work well with others


This position is not remote, it requires the CSR to report to the Pensacola office Monday-Friday.