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Service Representative Jobs in New Mexico (NOW HIRING)

AP&T

$24/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Customer Service Representative Are you looking for a meaningful career in a close-knit community where your work truly makes a difference? Alaska Power & Telephone is seeking a full-time or ...

VCA Animal Hospitals

Client Service Representative

Santa Fe, NM · On-site

$16 - $20/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Client Service Representative Compensation $16-$20 per hour We are seeking an experienced Client Service Representative to join our team. At VCA Animal Hospitals, we take our mission statement - your ...

VCA Animal Hospitals

Client Service Representative

Albuquerque, NM · On-site

$15.50 - $21/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Client Service Representative We are seeking an experienced Client Service Representative to join our team. At VCA Animal Hospitals, we take our mission statement - your pet's health is our top ...

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All JobsService Representative JobsService Representative Jobs in New Mexico

Service Representative information

See New Mexico salary details

$12

$22

$37

How much do service representative jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for service representative in New Mexico is $22.32, according to ZipRecruiter salary data. Most workers in this role earn between $16.78 and $26.54 per hour, depending on experience, location, and employer.

What is a service representative?

A service representative provides customer service and information related to a specific product or service for a company. As a service representative, you can work in a number of fields, including retail, utility provision, and the food industry. Your duties revolve around helping solve any issue that a customer may be having. Qualifications for the job depend on the type of industry you wish to work in, but customer service experience and excellent communication skills are crucial for a career as a service representative.

What are the key skills and qualifications needed to thrive as a service representative, and why are they important?

To thrive as a Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and telephone systems is often required. Patience, active listening, and a customer-focused attitude help distinguish top performers in this role. These skills and qualities are crucial for effectively addressing customer inquiries, resolving issues, and ensuring overall satisfaction.

What are some common challenges faced by service representatives, and how can they be managed effectively?

Service Representatives often encounter high volumes of customer inquiries, including handling difficult or upset customers. To manage these challenges effectively, it's important to maintain strong communication and problem-solving skills, remain patient, and follow company protocols for escalation when necessary. Building product knowledge and working closely with teammates can also help deliver quick and accurate solutions, creating a more positive experience for both the customer and the representative.

What is the difference between Service Representative vs Customer Service Associate?

AspectService RepresentativeCustomer Service Associate
Required CredentialsHigh school diploma; some roles may require certifications in specific industriesHigh school diploma typically sufficient
Work EnvironmentCall centers, retail, banking, healthcareRetail stores, call centers, service desks
Employer & Industry UsageCustomer service departments across various industriesRetail, hospitality, telecommunications
Common Search & ComparisonYesYes

Service Representatives and Customer Service Associates often perform similar roles in assisting customers, but Service Representatives may handle more complex inquiries or technical issues, especially in specialized industries. Both roles require strong communication skills and a focus on customer satisfaction, but Service Representatives often have more specialized training or certifications depending on the industry.

More about Service Representative jobs

What are the most commonly searched types of Service Representative jobs in New Mexico?

The most popular types of Service Representative jobs in New Mexico are:

What are popular job titles related to Service Representative jobs in New Mexico?

For Service Representative jobs in New Mexico, the most frequently searched job titles are:

What job categories do people searching Service Representative jobs in New Mexico look for?

The top searched job categories for Service Representative jobs in New Mexico are:

What are popular job titles related to Service Representative jobs in NM?

For Service Representative jobs in NM, the most frequently searched job titles are:

Service Representative jobs near you
Infographic showing various Service Representative job openings in New Mexico as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, 1% Temporary, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $46,429 per year, or $22.3 per hour.

Customer Service Rep/Sr. Customer Service Rep

TECO Energy

Albuquerque, NM • On-site

$48K - $60K/yr

Other

Posted 10 days ago

Job description

This position will be open to internal and external applicants and will close on Thursday, August 13, 2026.

The Customer Service Rep position pays between $43,040 to $53,800, and the Senior Customer Service Rep position pays between $48,720.00 to $60,900.00 and is based on skills, experience and education of the successful candidate.

About This Opportunity

Are you searching for a company where you can be an integral part of the community and provide exceptional customer service? As a Customer Service Rep, you will play a vital role in supporting the communities we serve by providing friendly, solutions-focused support that builds trust, delivers value, and builds lasting relationships.

Primary Duties and Responsibilities

This list does not reflect the job duties in their entirety

  • Performs one or more of the following activities: billing, outbound calling, receiving inbound calls, account adjustments, inside credit and collections, cashiering, energy diversion cases, customer counseling of available rate options, counseling of debt payment obligations, service connections and disconnections, new service requests, customer inquiries, dispatching and conflict resolution, which may vary depending on position location.

  • Resolves inquiries and complaints via person-to-person, in the field, telephone or e-mail inquiries in an effective, professional and courteous manner for both customers and internal associates.

  • Provides professional and courteous customer service to effectively resolve various energy consumption inquiries via person-to-person or telephone contacts.*Senior Level: Entry Level Duties Plus Additional Responsibilities

Successful Candidate Must Have:

  • A high school diploma or GED

  • A valid driver’s license and meet the acceptable driving record requirements of the company.

  • Customer Service Rep: 1 year of related experience (e.g. customer service, collections, cashiering, etc.), or equivalent combination of education and/or experience related to the discipline.

  • Senior Customer Service Rep: 3 years of related experience

Working Conditions

Work/Field environment. Regularly required to sit. Must have good vision, manual dexterity, and be able to move/lift up to 10 lbs.

Nearest Major Market: Albuquerque

Job Segment: Customer Service Representative, Customer Service, Entry Level

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