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How much do field service representative jobs pay per hour?

As of Jun 4, 2026, the average hourly pay for field service representative in the United States is $25.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.61 per hour, depending on experience, location, and employer.

What Is a Field Service Representative?

A field service representative installs and repairs technical products and devices for customers. Their specific job duties vary, depending on the industry. For example, a field service representative who works for the cable company installs cable boxes and troubleshoots any issues the customer has with their equipment or service. Those working in the healthcare industry may deliver and install medical equipment and train healthcare staff on how to use it. Field service representatives must have strong customer service skills and good technical knowledge and experience.

What are the key skills and qualifications needed to thrive as a Field Service Representative, and why are they important?

To thrive as a Field Service Representative, you need strong technical aptitude, problem-solving abilities, and a relevant associate’s or bachelor’s degree, often in electronics, engineering, or a related field. Familiarity with diagnostic tools, CRM software, and industry-specific equipment is typically required, along with certifications like CompTIA A+ or manufacturer-specific training. Excellent communication, customer service orientation, and time management skills help you build client relationships and handle on-site challenges effectively. These skills are crucial for resolving technical issues efficiently, ensuring customer satisfaction, and representing the company professionally in the field.

What are some common challenges Field Service Representatives face when working at client sites?

Field Service Representatives often encounter challenges such as adapting to unfamiliar environments, troubleshooting equipment with limited onsite resources, and managing customer expectations in real time. They must be comfortable working independently, problem-solving under pressure, and communicating effectively with both clients and remote technical teams. Flexibility and strong interpersonal skills are essential, as each client's site and needs can vary significantly from one assignment to the next.

What are Field Service Representatives?

Field Service Representatives are professionals who provide on-site support, maintenance, and repair services for products or equipment at customer locations. They often travel to client sites to troubleshoot technical issues, perform installations or upgrades, and ensure customer satisfaction by addressing concerns promptly. These roles require strong technical skills, problem-solving abilities, and excellent communication, as representatives act as the face of their company while interacting directly with clients.

What is the difference between Field Service Representative vs Customer Service Technician?

AspectField Service RepresentativeCustomer Service Technician
Required credentialsTechnical certifications, sometimes a high school diploma or equivalentBasic technical knowledge, often customer service training
Work environmentOn-site at client locations, traveling frequentlyPrimarily in service centers or customer sites, less travel
Employer & industry usageManufacturing, telecommunications, utilitiesElectronics, appliances, IT support
Common search intentTechnical field work, troubleshooting, installationsCustomer support, product repairs, troubleshooting

While both roles involve technical skills and customer interaction, Field Service Representatives focus on on-site installations, repairs, and maintenance at client locations, often requiring technical certifications and travel. Customer Service Technicians typically handle support and repairs within service centers or at customer sites with less travel, emphasizing customer interaction and troubleshooting skills.

More about Field Service Representative jobs
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Field Service Representative jobs near you
Infographic showing various Field Service Representative job openings in the United States as of May 2026, with employment types broken down into 55% Full Time, 41% Part Time, 2% Temporary, and 2% Contract. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution, with an average salary of $52,098 per year, or $25 per hour.

Field Service Representative

Viper Staffing Services L.L.C.

Sandston, VA • On-site

Other

Posted 11 days ago

Job description

(Hiring)Field Service Representative

We are seeking a Field Service Representative to join our team!You will be responsible forhelpingcustomers by providing product and service information and resolvingtechnical issues.
Responsibilities:

  • Handle customer inquiries and complaints
  • Provideinformation about the products and services
  • Troubleshoot and resolveproduct issues and concerns
  • Document and updatecustomer records based oninteractions
  • Develop and maintain a knowledgebase of the evolving products and services

Qualifications:

  • Previous experience in customer service, sales, or other related fields
  • Ability to build rapport with clients
  • Ability to prioritize and multitask
  • Positive and professional demeanor
  • Excellent written and verbal communication skills
Apply or Email Resumes to: Admin@viperstaffing.com

Apply