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Field Service Representative Jobs in Detroit, MI

EnerSys

Field Service Representative

Novi, MI

$85K - $128K/yr

The Field Service Representative works closely with Business Development, Sales, Program Management, and Engineering to ensure successful product deployment, gather customer feedback, and enhance ...

Shively Diversified Management Services

Be Seen First

Field Service Engineer

Auburn Hills, MI · On-site

$90K/yr

Represent the company professionally during all customer interactions. Performance Metrics (KPIs ... field service. * Strong knowledge of CNC controls (Fanuc, Siemens, or equivalent), servo drives ...

Shively Diversified Management Services

Be Seen First

Field Service Engineer

Auburn Hills, MI · On-site

$90K/yr

Represent the company professionally during all customer interactions. Performance Metrics (KPIs ... field service. * Strong knowledge of CNC controls (Fanuc, Siemens, or equivalent), servo drives ...

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All JobsField Service Representative JobsField Service Representative Jobs in Detroit, MI

Field Service Representative information

See Detroit, MI salary details

$12

$22

$37

How much do field service representative jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for field service representative in Detroit, MI is $22.92, according to ZipRecruiter salary data. Most workers in this role earn between $17.60 and $26.15 per hour, depending on experience, location, and employer.

What is a field service representative?

Field Service Representatives are professionals who provide on-site support, maintenance, and repair services for products or equipment at customer locations. They often travel to client sites to troubleshoot technical issues, perform installations or upgrades, and ensure customer satisfaction by addressing concerns promptly. These roles require strong technical skills, problem-solving abilities, and excellent communication, as representatives act as the face of their company while interacting directly with clients.

What are the key skills and qualifications needed to thrive as a field service representative?

To thrive as a Field Service Representative, you need strong technical aptitude, problem-solving abilities, and a relevant associate’s or bachelor’s degree, often in electronics, engineering, or a related field. Familiarity with diagnostic tools, CRM software, and industry-specific equipment is typically required, along with certifications like CompTIA A+ or manufacturer-specific training. Excellent communication, customer service orientation, and time management skills help you build client relationships and handle on-site challenges effectively. These skills are crucial for resolving technical issues efficiently, ensuring customer satisfaction, and representing the company professionally in the field.

What are some common challenges field service representatives face when working at client sites?

Field Service Representatives often encounter challenges such as adapting to unfamiliar environments, troubleshooting equipment with limited onsite resources, and managing customer expectations in real time. They must be comfortable working independently, problem-solving under pressure, and communicating effectively with both clients and remote technical teams. Flexibility and strong interpersonal skills are essential, as each client's site and needs can vary significantly from one assignment to the next.

What is the difference between Field Service Representative vs Customer Service Technician?

AspectField Service RepresentativeCustomer Service Technician
Required credentialsTechnical certifications, sometimes a high school diploma or equivalentBasic technical knowledge, often customer service training
Work environmentOn-site at client locations, traveling frequentlyPrimarily in service centers or customer sites, less travel
Employer & industry usageManufacturing, telecommunications, utilitiesElectronics, appliances, IT support
Common search intentTechnical field work, troubleshooting, installationsCustomer support, product repairs, troubleshooting

While both roles involve technical skills and customer interaction, Field Service Representatives focus on on-site installations, repairs, and maintenance at client locations, often requiring technical certifications and travel. Customer Service Technicians typically handle support and repairs within service centers or at customer sites with less travel, emphasizing customer interaction and troubleshooting skills.

How to become a field service representative?

To become a field service representative, candidates typically need a high school diploma or equivalent, along with technical skills related to the industry they will serve. Relevant experience, such as in customer service or technical repair, is often preferred, and some roles may require certifications or training specific to the equipment or systems involved. Strong communication skills and the ability to work independently are also important for success in this role.
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Field Service Representative jobs near you
Infographic showing various Field Service Representative job openings in Detroit, MI as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $47,669 per year, or $22.9 per hour.

Field Service Representative

ND DEFENSE LLC

Madison Heights, MI • On-site

$35 - $45/hr

Full-time, Per diem

Posted 4 days ago

Job description

ND Defense LLC is seeking a Temporary Field Service Representative (FSR) to support an active program across two locations. This role will be based onsite at our Madison Heights, MI facility through December 2026, then relocate to California from January through April 2027. A housing and meal per diem of $200/day is provided during travel periods. Candidates located outside of Michigan who are required to travel to the Madison Heights site prior to the California assignment are also eligible for per diem.

Strong performers may be considered for full-time employment at our Madison Heights, MI facility following the conclusion of the California project.

The Field Service Representative (FSR) serves as the primary on-site technical resource for ND Defense vehicle platforms and systems deployed at customer locations. This individual acts as the direct link between ND Defense engineering and the end user, providing hands-on maintenance support, troubleshooting, operator training, and real-time feedback to drive continuous product improvement. The FSR represents ND Defense at the customer site and is expected to uphold the highest standards of professionalism, technical competence, and responsiveness.

ESSENTIAL DUTIES & RESPONSIBILITIES

  • Provide on-site technical support for ND Defense vehicle platforms and subsystems at customer installations, including scheduled maintenance, diagnostics, and corrective repair.
  • Serve as the primary point of contact between the customer and ND Defense engineering, operations, and program management teams.
  • Conduct root cause analysis on system failures and field issues; document findings and recommend corrective actions through formal field service reports.
  • Deliver operator and maintainer training to customer personnel on ND Defense platforms, systems, and associated tools.
  • Support new vehicle fielding, integration events, and acceptance testing at customer sites.
  • Maintain detailed and accurate service records, inspection logs, and parts usage reports in accordance with company and contractual requirements.
  • Coordinate warranty repairs, parts procurement, and return/exchange of components with internal supply chain and logistics teams.
  • Identify and communicate opportunities for engineering changes, product improvements, and technical publication updates based on field observations.
  • Ensure all field service activities comply with applicable safety standards, ITAR/export control requirements, and customer site regulations.
  • Support program reviews, readiness assessments, and customer meetings as the subject matter expert on fielded system performance.
  • Travel to customer locations domestically and, when required, internationally for extended service assignments.

REQUIRED QUALIFICATIONS

  • High school diploma or GED required; Associate's or Bachelor's degree in a technical discipline (mechanical, electrical, automotive, or related) preferred.
  • Minimum 5 years of hands-on experience in vehicle or heavy equipment maintenance, repair, and troubleshooting.
  • Demonstrated experience reading and interpreting technical manuals, schematics, wiring diagrams, and engineering drawings.
  • Proficiency with diagnostic tools, test equipment, and standard hand/power tools.
  • Strong written and verbal communication skills with the ability to produce clear, professional field service reports.
  • Valid driver's license; ability to obtain and maintain any required security clearances.
  • U.S. Citizenship required (ITAR compliance).

PREFERRED QUALIFICATIONS

  • Prior military experience with tactical or armored vehicle platforms (maintenance MOS or equivalent).
  • Experience supporting defense or government customers in a field service or contractor role.
  • Familiarity with automotive electrical systems, CAN bus architectures, and hybrid/electric drivetrains.
  • ASE certifications or equivalent industry credentials.
  • Experience with ERP or service management systems for work order tracking and parts management.
  • Familiarity with ITAR/EAR export control requirements in a field environment.

PHYSICAL REQUIREMENTS & WORK ENVIRONMENT

  • Ability to lift up to 50 lbs and work in physically demanding environments including shop floors, test tracks, and field conditions.
  • Comfortable working outdoors in varying weather and climate conditions for extended periods.
  • Willingness to work non-standard hours, weekends, and extended shifts as dictated by customer requirements and mission tempo.
  • Travel up to 75%, including potential for extended TDY assignments at customer sites.

CORE COMPETENCIES

  • Customer Focus — Builds and maintains strong relationships with customer personnel at all levels; responds with urgency and follows through on commitments.
  • Technical Problem Solving — Systematically diagnoses complex mechanical and electrical issues under time pressure with limited resources.
  • Communication — Translates technical findings into clear, actionable reports and recommendations for both engineering and non-technical audiences.
  • Adaptability — Thrives in unstructured environments; adjusts quickly to changing priorities, customer needs, and field conditions.
  • Accountability — Takes ownership of assigned platforms and customer relationships; operates with minimal supervision.