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Field Service Representative Jobs in Detroit, MI

EnerSys

Field Service Representative

Novi, MI

$85K - $128K/yr

The Field Service Representative works closely with Business Development, Sales, Program Management, and Engineering to ensure successful product deployment, gather customer feedback, and enhance ...

Shively Diversified Management Services

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Field Service Engineer

Auburn Hills, MI · On-site

$90K/yr

Represent the company professionally during all customer interactions. Performance Metrics (KPIs ... field service. * Strong knowledge of CNC controls (Fanuc, Siemens, or equivalent), servo drives ...

Shively Diversified Management Services

Be Seen First

Field Service Engineer

Auburn Hills, MI · On-site

$90K/yr

Represent the company professionally during all customer interactions. Performance Metrics (KPIs ... field service. * Strong knowledge of CNC controls (Fanuc, Siemens, or equivalent), servo drives ...

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All JobsField Service Representative JobsField Service Representative Jobs in Detroit, MI

Field Service Representative information

See Detroit, MI salary details

$12

$22

$37

How much do field service representative jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for field service representative in Detroit, MI is $22.92, according to ZipRecruiter salary data. Most workers in this role earn between $17.60 and $26.15 per hour, depending on experience, location, and employer.

What is a field service representative?

Field Service Representatives are professionals who provide on-site support, maintenance, and repair services for products or equipment at customer locations. They often travel to client sites to troubleshoot technical issues, perform installations or upgrades, and ensure customer satisfaction by addressing concerns promptly. These roles require strong technical skills, problem-solving abilities, and excellent communication, as representatives act as the face of their company while interacting directly with clients.

What are the key skills and qualifications needed to thrive as a field service representative?

To thrive as a Field Service Representative, you need strong technical aptitude, problem-solving abilities, and a relevant associate’s or bachelor’s degree, often in electronics, engineering, or a related field. Familiarity with diagnostic tools, CRM software, and industry-specific equipment is typically required, along with certifications like CompTIA A+ or manufacturer-specific training. Excellent communication, customer service orientation, and time management skills help you build client relationships and handle on-site challenges effectively. These skills are crucial for resolving technical issues efficiently, ensuring customer satisfaction, and representing the company professionally in the field.

What are some common challenges field service representatives face when working at client sites?

Field Service Representatives often encounter challenges such as adapting to unfamiliar environments, troubleshooting equipment with limited onsite resources, and managing customer expectations in real time. They must be comfortable working independently, problem-solving under pressure, and communicating effectively with both clients and remote technical teams. Flexibility and strong interpersonal skills are essential, as each client's site and needs can vary significantly from one assignment to the next.

What is the difference between Field Service Representative vs Customer Service Technician?

AspectField Service RepresentativeCustomer Service Technician
Required credentialsTechnical certifications, sometimes a high school diploma or equivalentBasic technical knowledge, often customer service training
Work environmentOn-site at client locations, traveling frequentlyPrimarily in service centers or customer sites, less travel
Employer & industry usageManufacturing, telecommunications, utilitiesElectronics, appliances, IT support
Common search intentTechnical field work, troubleshooting, installationsCustomer support, product repairs, troubleshooting

While both roles involve technical skills and customer interaction, Field Service Representatives focus on on-site installations, repairs, and maintenance at client locations, often requiring technical certifications and travel. Customer Service Technicians typically handle support and repairs within service centers or at customer sites with less travel, emphasizing customer interaction and troubleshooting skills.

How to become a field service representative?

To become a field service representative, candidates typically need a high school diploma or equivalent, along with technical skills related to the industry they will serve. Relevant experience, such as in customer service or technical repair, is often preferred, and some roles may require certifications or training specific to the equipment or systems involved. Strong communication skills and the ability to work independently are also important for success in this role.
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Field Service Representative jobs near you
Infographic showing various Field Service Representative job openings in Detroit, MI as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $47,669 per year, or $22.9 per hour.

Field Service Representative

EnerSys

Novi, MI

$85K - $128K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 22 days ago

EnerSys rating

7.7

Company rating: 7.7 out of 10

Based on 55 frontline employees who took The Breakroom Quiz

199th of 540 rated manufacturers

Job description

EnerSys Advanced Systems (EAS) is a specialized division of EnerSys-a global leader in stored energy solutions for industrial applications. EAS focuses on cutting-edge energy solutions for the aerospace, defense, and medical industries. As we continue to grow, we're looking for individuals who share a passion for these industries and want to be part of an innovative, dynamic team.

Certain positions at EnerSys Advanced Systems require access to information or technology that is subject to the International Traffic in Arms Regulations (ITAR) and other U.S. government security regulations. Candidates for these positions should be a "U.S. Person" under ITAR (U.S. citizen, lawful permanent resident, or a refugee/asylee) and/or otherwise comply with ITAR requirements for access rights to be considered for a position.

What We Offer:

  • Generous Time Off - 3+ weeks of paid time off, plus 11 paid holidays
  • Comprehensive Benefits - Medical, dental, and vision coverage for employees and dependents at a discounted rate
  • Financial & Career Growth - Life insurance, short-term disability, educational reimbursement, flexible spending accounts, and an employee stock purchase plan
  • 401(k) Matching - 100% match at a 6% contribution level
  • Innovative Culture - We value excellence, teamwork, and long-term relationships with stakeholders, colleagues, and customers. Through innovative technology and ongoing training, we invest in our employees' skills and career development.

At EAS, we don't just build batteries - we power systems and devices that protect not only individual citizens but communities across the world.

If you're excited about working in an innovative, fast-paced, high-tech environment, where your contributions make a real impact, we'd love to hear from you!

Learn More About EAS

Compensation Range: $85,500 - $128,200

Job Purpose

The Field Service Representative serves as the primary technical field support resource for Rebel Power and communications products, providing on-site assistance to defense, government, and commercial customers. This role supports customer demonstrations, training, product integration, troubleshooting, and operational field exercises while serving as the technical liaison between customers and internal teams. The Field Service Representative works closely with Business Development, Sales, Program Management, and Engineering to ensure successful product deployment, gather customer feedback, and enhance product performance through real-world operational experience. Extensive travel to remote locations, including military installations, is required to support customer needs and represent Rebel professionally as a subject matter expert.

Essential Duties and Responsibilities
  • Work with the Sales / Business Development team to provide customers technical field support.
  • Represent Rebel in a professional manner ensuring the proper use of our products.
  • Support Business Development, Sales, and Program Management to provide support across multiple products and programs.
  • Present as the Subject Matter Expert on Rebel products in the field. 
  • Provide technical feedback on products and any potential advancements.   
  • Collect customer feedback and present it to the engineering team.  
  • Provide training on Rebel products as required.
  • Travel to remote locations in support of customer demonstrations and exercises.
Qualifications

Experience Required: 2+ years of experience in supporting communications and/or power products.
Education Required: High School diploma, prior military,or  equivalent relative experience 
Skills/Competencies: Excellent communication skills, strong troubleshooting methodologies, schedule flexibility 
Work Environment: Off-site locations to include military installations. 
Physical Demands: Ability to operate in arduous locations that could be outdoors, sit, stand, bend, reach and must be able to lift up to 50 pounds on a daily basis. Anything heavier will be done with the assistance of a mechanical device or with the assistance of another employee. 

General Job Requirements
  • Must be able to frequently bend; twist; reach; stoop; kneel or crouch.
  • Must be able to lift up to 50 pounds/23 kilos on a daily continuous basis. Anything heavier will be done with the assistance of a mechanical device or with the assistance of another employee.
  • Must be able to stand for long periods of time

EnerSys provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.  

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We use artificial intelligence to screen, assess and select applicants for open positions, including for the purposes of reviewing and ranking application materials and scoring answers to application questions. Accordingly, decisions about your application and eligibility for employment with EnerSys may be made based exclusively on the automated processing of the personal information that you submit in your application materials.

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