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Service Specialist Jobs (NOW HIRING)

Quantrell Auto Group

Customer Service Specialist

Lexington, KY · On-site

$14.50 - $19/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Cadillac Service Drive Customer Experience Specialist Location: Lexington, KY | Quantrell Cadillac Job Type: Full-Time Executive Overview Quantrell Cadillac is seeking an energetic, customer-centric ...

IST Management

Service Specialist

Chicago, IL · On-site

$17 - $19/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Digital Document Center Service Specialist - Full-Time Consider a new career today as a Digital Document Center Service Specialist - Full-Time with IST Management Services, the fastest-growing ...

Taylor Bank

Service Specialist

Ocean City, MD · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Service Specialist Here, taking care of customers is about much more than money. At Taylor Bank, everything we do is about serving our community and building strong customer relationships. We are ...

K2services

Service Specialist

Nashville, TN · On-site

$19.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Service Specialists provide a variety of support within our client locations. They cross train in multiple service areas such as filing, reception, hospitality, records, copy, mail, or other ...

IST Management Services

Service Specialist

Chicago, IL · On-site

$17 - $19/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Overview Consider a new career today as a Digital Document Center Service Specialist - Full-Time with IST Management Services, the fastest-growing, national, facilities management company in the ...

IST Management Services

Service Specialist

Chicago, IL · On-site

$17 - $19/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Overview Consider a new career today as a Digital Document Center Service Specialist - Full-Time with IST Management Services, the fastest-growing, national, facilities management company in the ...

Cottage Works

Service Specialist

Ludington, MI

Service Specialist Reports to Service Manager Job purpose A Service Specialist provides support to Cottage Works clients through high quality maintenance and marine services, ranging from dock and ...

Opensity Solutions

Service Specialist

Nashville, TN · On-site

$19.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Service Specialists provide a variety of support within our client locations. They cross train in multiple service areas such as filing, reception, hospitality, records, copy, mail, or other ...

Americo CORP

Service Specialist

Kansas City, MO · On-site

Service Specialist Ozark National Life Insurance is hiring a full-time Service Specialist to join our expanding team! The hours for this position are Monday - Friday, 8:00 AM - 4:30 PM, on site at ...

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All JobsService Specialist Jobs

Service Specialist information

See salary details

$13

$28

$54

How much do service specialist jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for service specialist in the United States is $28.83, according to ZipRecruiter salary data. Most workers in this role earn between $18.75 and $34.62 per hour, depending on experience, location, and employer.

What is the difference between Service Specialist vs Customer Service Representative?

AspectService SpecialistCustomer Service Representative
Required CredentialsHigh school diploma; certifications vary by industryHigh school diploma or equivalent
Work EnvironmentTechnical settings, service centers, or client sitesCall centers, retail, or office environments
Employer & Industry UsageManufacturing, healthcare, tech, and service industriesRetail, telecom, banking, and hospitality
Common Search & ComparisonFocuses on technical knowledge and problem-solving skillsEmphasizes communication and customer interaction

Service Specialists typically handle technical issues, product support, or specialized services within specific industries, requiring technical knowledge and certifications. Customer Service Representatives primarily manage customer inquiries, complaints, and support via phone or in person, focusing on communication skills. While both roles involve assisting customers, Service Specialists often work in technical or specialized environments, whereas Customer Service Representatives are more common in retail and call center settings.

How does a service specialist typically collaborate with other departments to resolve customer issues?

Service Specialists often act as a bridge between customers and internal teams such as technical support, sales, and product management. When addressing customer concerns, they may need to gather information from various departments to provide accurate solutions or escalate issues appropriately. This collaboration ensures that customer inquiries are resolved efficiently and that feedback is shared across the organization to improve products and services. Building strong relationships with colleagues in other departments is key to success in this role.

What is a service specialist?

Service Specialists are professionals who provide support and assistance to customers, ensuring their needs are met efficiently and effectively. Their responsibilities can include answering inquiries, resolving issues, processing orders, and offering product or service information. Service Specialists often work in a variety of industries such as retail, technology, finance, or telecommunications, and they play a crucial role in maintaining customer satisfaction. They typically possess strong communication, problem-solving, and interpersonal skills.

What are the key skills and qualifications needed to thrive as a service specialist, and why are they important?

To thrive as a Service Specialist, you need strong customer service skills, problem-solving abilities, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, point-of-sale (POS) systems, and sometimes product-specific certifications is typically required. Excellent communication, patience, and teamwork help Service Specialists effectively address customer needs and resolve issues. These skills are crucial to ensuring customer satisfaction, building loyalty, and supporting business success in service-driven environments.
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Service Specialist jobs near you
Infographic showing various Service Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $59,972 per year, or $28.8 per hour.

Customer Service Specialist

Quantrell Auto Group

Lexington, KY • On-site

$14.50 - $19/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

Job description

Cadillac Service Drive Customer Experience Specialist

Location: Lexington, KY | Quantrell Cadillac

Job Type: Full-Time

Executive Overview

Quantrell Cadillac is seeking an energetic, customer-centric Service Drive Customer Experience Specialist to join our luxury service operations team. As the first and last point of contact for our Cadillac service guests, you will play a critical role in delivering a white-glove experience, managing service drive traffic flow, and executing high-touch customer communication throughout the repair lifecycle.

This role is ideal for a proactive individual looking to build a high-growth career in automotive service operations, guest relations, or service management within a premium dealership group.

What We Offer
  • Competitive Compensation: Hourly pay + performance bonuses based on customer satisfaction metrics.
  • Comprehensive Benefits Package: Health, Dental, Vision, and Life Insurance.
  • 401(k) Retirement Plan: Includes company match options.
  • Career Pathing: Direct career progression into Service Advisor, Warranty Administrator, or Assistant Service Manager roles.
  • Work Environment: Modern, state-of-the-art luxury service drive with modern digital workflow tools.
  • Work-Life Balance: Paid time off (PTO) and paid holidays.
Key Responsibilities Customer Check-In & Guest Hospitality
  • Warmly greet all Cadillac service guests on the drive immediately upon arrival.
  • Perform initial digital check-in procedures, verify guest contact details, confirm appointment times, and direct customers to their assigned Service Advisor.
 Customer Updates & Communication Management
  • Proactively update guests on vehicle status via phone, SMS, and email throughout the day to ensure zero communication gaps.
  • Notify customers promptly upon vehicle completion, explaining initial billing summaries prior to guest pickup.
 Third-Party Service Contract & Claims Coordination
  • Contact extended service contract companies (Aftermarket Warranty / Cadillac Protection Plans) to obtain claim authorizations and pre-approvals.
  • Document approval codes, labor caps, and covered parts on active Repair Orders to accelerate technician repair times.
 Express Check-Out & Final Delivery
  • Process customer payments (credit card, cash, digital invoice pay) during vehicle pick-up.
  • Deliver a seamless final invoice review and ensure the guest’s Cadillac is clean, staged, and ready for departure.
Qualifications & Requirements
  • Communication Skills: Exceptional verbal and written communication with an approachable, luxury-level phone demeanor.
  • Technical Aptitude: Comfortable learning Dealership Management Systems (DMS), service scheduling software, and tablet-based check-in applications.
  • Administrative Skills: High attention to detail, strong organizational ability, and confidence handling phone-based warranty claim procedures.
  • Professionalism: Maintains a polished, professional appearance aligning with Cadillac brand standards.
  • Licensing & Background: Valid Driver’s License with a clean driving record; must pass pre-employment background and drug screening.

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