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Retail Service Specialist Jobs (NOW HIRING)

O'Reilly Automotive

Retail Service Specialist

Pulaski, NY · On-site

$15.50 - $21.50/hr

Retail Service Specialist Compensation Pay Range: $15.50 - $21.50. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation may ...

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O'Reilly Automotive

Retail Service Specialist

Medway, MA · On-site

$15 - $18.50/hr

Retail Service Specialist Compensation Pay Range: $15.00 - $18.50. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation ...

New

O'Reilly Automotive

Retail Service Specialist

Tiffin, OH · On-site

$11 - $17/hr

Retail Service Specialist Compensation Pay Range: $11.00 - $17.00 The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation ...

O'Reilly Automotive

Retail Service Specialist

Poway, CA · On-site

$16.50 - $24.50/hr

Retail Service Specialist Compensation Pay Range: $16.50 - $24.50 The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation ...

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How much do retail service specialist jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for retail service specialist in the United States is $20.32, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $22.84 per hour, depending on experience, location, and employer.

What is a Retail Service Specialist?

A Retail Service Specialist is a professional responsible for providing customer service, assisting with sales, and maintaining the overall appearance and organization of a retail store. Their duties often include greeting customers, answering questions about products, restocking shelves, and processing transactions at the register. They play a key role in ensuring customers have a positive shopping experience and that store operations run smoothly. Additionally, they may help with inventory management and promotional displays. This position requires strong communication skills and a customer-focused attitude.

What is the difference between Retail Service Specialist vs Retail Sales Associate?

AspectRetail Service SpecialistRetail Sales Associate
Primary RoleProvides customer service, handles returns, assists with product issuesEngages customers, promotes sales, assists with product selection
Required SkillsCustomer service, problem-solving, product knowledgeCommunication, sales techniques, product knowledge
Work EnvironmentRetail stores, customer service countersRetail stores, sales floors
Common CertificationsNone typically required, but customer service training helpfulNone typically required

Both roles are common in retail, focusing on customer interaction. The Retail Service Specialist emphasizes resolving customer issues and service, while the Retail Sales Associate concentrates on sales and product promotion. Understanding these differences helps job seekers find the right fit based on their skills and career goals.

What are some common challenges faced by Retail Service Specialists, and how can they be effectively managed?

Retail Service Specialists often encounter challenges such as managing high customer traffic during peak hours, handling difficult customer interactions, and staying updated on product knowledge. Effective time management, strong communication skills, and ongoing training can help address these issues. Building positive relationships with team members and utilizing support from supervisors also play a key role in navigating daily challenges and maintaining excellent customer service.

What are the key skills and qualifications needed to thrive as a Retail Service Specialist, and why are they important?

To thrive as a Retail Service Specialist, strong customer service skills, basic sales knowledge, and a high school diploma or equivalent are generally required. Familiarity with point-of-sale (POS) systems, inventory management software, and product databases is typically needed. Exceptional communication, problem-solving abilities, and a positive attitude help individuals excel in customer interactions and team environments. These skills and qualities are essential for delivering excellent service, driving sales, and ensuring smooth store operations.
What cities are hiring for Retail Service Specialist jobs? Cities with the most Retail Service Specialist job openings:
Who are the top companies hiring for Retail Service Specialist jobs? The top employers for Retail Service Specialist jobs are:
What states have the most Retail Service Specialist jobs? States with the most job openings for Retail Service Specialist jobs include:
What are popular job titles related to Retail Service Specialist jobs? For Retail Service Specialist jobs, the most frequently searched job titles are:
Retail Service Specialist jobs near you
Infographic showing various Retail Service Specialist job openings in the United States as of July 2026, with employment types broken down into 65% Full Time, 32% Part Time, 1% Temporary, and 2% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $42,262 per year, or $20.3 per hour.
Retail Service Specialist

Retail Service Specialist

O'Reilly Automotive

Columbus, OH • On-site

Other

Medical, Dental, Vision, Retirement, PTO

Posted 4 days ago

O'Reilly Auto Parts rating

5.3

Company rating: 5.3 out of 10

Based on 1,872 frontline employees who took The Breakroom Quiz

546th of 728 rated retailers

Job description

Retail Service Specialist

The Retail Service Specialist will support the Store Manager and Assistant Managers in areas of sales, customer service, store appearance, and store operations. This position will also assume shift management responsibilities in the absence of Assistant or Store Manager. Bilingual candidates encouraged to apply.

Essential Job Functions

Lead store team members in providing excellent customer service to retail and professional customers.

Supervise the customer service levels on the retail showroom to include team member execution on customer service programs.

Ensure telephone is answered according to company policy.

Ensure all buy online/ship to store, hub and store to store transfers, and DC add orders are processed in a timely manner.

Ensure special orders and outside purchases are handled efficiently and according to procedure.

Ensure retail customer returns and exchanges are processed in an efficient and friendly manner.

Ensure all merchandise, including core charges and warranties, are invoiced before product leaves the store.

Ensure that Zipline messages are communicated and Image Maker and merchandising tasks are delegated and completed.

Ensure team members are adhering to the posted work schedule.

Perform all store opening/closing duties.

All other duties as assigned.

Skills/Education/Knowledge/Experience/Abilities

Required:

Strong communication skills

Ability to obtain RSS Certification

Desired:

Retail sales experience, preferably in auto parts

Automotive systems and repair knowledge

ASE Certification

Fluency in multiple languages (Spanish is highly desired)

Total Compensation Package:

  • Competitive Wages & Paid Time Off
  • Stock Purchase Plan & 401k with Employer Contributions Starting Day One
  • Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
  • Team Member Health/Wellbeing Programs
  • Tuition Educational Assistance Programs
  • Opportunities for Career Growth

O'Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry, sex, sexual orientation, gender identity, pregnancy, age, veteran status, uniformed service member status, physical or mental disability, genetic information, or another protected status as defined by local, state, or federal law. Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to rar@oreillyauto.com or call 417-862-2674, ext. 68901.

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